• Journal of Korean Society of Industrial and Systems Engineering
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• v.35 no.3
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• pp.155-162
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• 2012

This study proposes an integrated approach that uses both a fuzzy service FMEA (failure mode and effect analysis) and HOQ (house of quality) matrix algebra in designing and improving a service system. The fuzzy service FMEA methodology applies the customer satisfaction to the fuzzy RPN model. We fuzzify only the service satisfaction that consist in two failure factors, intangible service and tangible service, to more effectively assess the customer satisfactions on service encounters. Proposed fuzzy service satisfactions with triangle membership function are defuzzified by using the Fuzzy Inference System, and these are eventually identified the ranks on the potential fail points. HOQ matrices are constructed from cause-effect relationships. It is possible for these relationship matrix to find a linear approximation solution on the engineering attributes. Thus, in order to demonstrate how the proposed methods work, practical sample of the A/S part in S Electronic Co. provides for the ranking of the engineering attributes which has been successfully implemented.

• Journal of Broadcast Engineering
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• v.12 no.3
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• pp.203-213
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• 2007

DMB video/audio service was successfully launched. DMB data service is a matter of primary concern now. The TTI(Traffic and Travel Information) service is considered as a killer application of the data service. Tn this paper, we propose a method for design and implementation of the broadcasting system for TTI service. The proposed TTI service system consists of an authoring tool, the DB module, the Transmission module and Monitoring module. This system satisfies the national TTA standards of the Traffic and Travel Information data services for terrestrial DMB; TPEG(Transport Protocol Experts Group) platform. The system was designed to support real-time automatic transmission for CTT and CTT SUM, and non real-time authoring & automatic transmission for POI and SDI, and was focused on the capability to make high-quality contents efficiently and to send them to the data inserter reliably. The performance of the implemented system was proven through the conformance tests with the various commercial receivers. After the continuous upgrade, the system is being used in commercial service.

• Proceedings of the KIEE Conference
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• 2006.10c
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• pp.524-526
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• 2006

We proposes integrated information system, Service Robot Information System(SRIS), for mobile robot. The system has objectives that can heir efficient management and sharing as support information for mobile service robot like recognition, navigation, manipulation and modeling. This paper introduces the concert and architecture of SRIS. An Implementation is done by using ER based database and CAD modeling which is DXF format. The experimental shows the result of object and environment map matching by SLAM. This system is expected that can help reduce the cost and efforts of information management under multiple mobile robot environment.

• 한국경영정보학회:학술대회논문집
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• 2007.06a
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• pp.885-890
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• 2007

This study is to investigate factors that affect usage change in mobile data service (MDS). In the first, an exploratory study based on 378 survey responses was conducted to learn about important decision factors of MDS usage. It revealed discrepancy between the influencing forces of usage increase and those of usage decrease. Based on the findings from the exploratory study and the two-factor theory, we postulated information quality as the motivator and system quality as the de-motivator (or hygiene) of MDS. Then, a confirmative study was undertaken on their respective role in encouraging and discouraging the usage of mobile data service. A research model was proposed and subsequent hypotheses were empirically tested with partial least square (PLS) based on 478 responses from the users of mobile data service. It was learned that information quality (as a motivator) was positively associated with usage increase in mobile data service, but system quality (as a de-motivator) was not. Also, system quality was negatively associated with usage decrease, but information quality was not. Lastly, their association strength was partially moderated by the type of motivation for using MDS.

• Journal of Information Processing Systems
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• v.19 no.3
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• pp.385-393
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• 2023

Since the proportion of elderly citizens is increasing every year, the social interest is increasing for the health and the safety of the elderly. The nursing home is continually being created to care for more elderly people. However, the quality of service is not enough due to the lack of elderly caregivers. Elderly care and management services are being studied to replace the shortage of caregivers. Existing research for the implementation of an automatic care system has a high initial system cost. Furthermore, it lacks the ability to store and manage large amounts of data. In this paper, we propose a system that manages a large amount of data continuously generated through CCTV and provides a streaming service with a high level of quality-of-service (QoS) to users with collected video. Through the proposed system, it is possible to record and manage the behavioral information of the elderly occurring in the nursing home together with the video. In addition, according to the user's request, it has built a service that streams the video and behavioral information according to the date and time in real-time.

• Korean Business Review
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• v.19 no.1
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• pp.175-191
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• 2006

The purpose of this study is to findout the effect of using of the hotel information system(HIS) on the hotel service quality. To show how important the using level of the information system in the hotel, we surveyed some domestic and overseas deluxe hotels. For an empirical analysis, Authors have collected 574 questionaires from 4 countries during Feburary to August, 2003. Factor Analysis and Regression Analysis were applied in this research. The results are as follows: There are a close relation between using level of the hotel information systems and service quality. Authors insists that to maximize service quality efficiency in the hotel, a balanced using level of the information system should be made in the following fields: front-office operating system(FOS), back-office operating system(BOS), outlet operating system(OOS) and interface operating system(IOS).

• Journal of the Korea Society for Simulation
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• v.19 no.2
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• pp.137-145
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• 2010

This study presents an RTS(Real-time Traffic System) based on an LBS(Location Based Service) using 5.8~5.9GHz RSU(Road Side Unit). The proposed LBI(Location based Broadcast system on ITS) is a local information-based service supported by RSU for drivers, which has a feature of convergence between T-DMB system and ITS-based RTS. The convergence of local broadcasting station and ITS is realized by two-way communication and supports LBS(Location Based Service) by identifying of vehicle's location using RSU. Real-time information delivery and various services could be provided by information exchanges between LMM and local broadcasting stations. Furthermore, conventional technical limitations have been solved mutually such as transmission area limitation in RTS and one-way communication problem in T-DMB. This support real-time two-way communication to each driver. Therefore, it can be expected that traffic dispersion effects and services expansion for drivers by RTS and LBI. Finally, it is proposed to built and implement test-bed around institute.

• International Commerce and Information Review
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• v.11 no.1
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• pp.3-25
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• 2009

These days international trade has been converting to e-Trade formation. At this point, Korea has been striving for the trade facilitation; reducing logistics cost and improving foreign competitiveness by computerization operations of the maritime transportation that logistics and customs clearance are involved. However, due to the substantial characteristic of logistics service, the necessity of flexible and various logistics service development using internet has been strongly suggested. In particular, the logistics service which could share documents related to international physical movement between shippers and logistics organization. In this regard, this study carried out interview to explore the problems of physical distribution service and to suggest development direction of e-logistics service. The reason why this survey carried out is that most of users want more effective e-logistic service that could diminish successively real expense decrease. After analysis of survey results, this paper presents the basic development direction and emphasis development subjects. Therefore, the basic direction is presented from four viewpoints; customer-oriented approach, service-oriented approach, total approach and step-by-step implementation. Furthermore six development subjects; web-based standard module development for small and medium forwarders, development of standard logistics ERP system, collaboration model between KTNET and KLNET, system improvement for real users, on-demand system building for SMEs and connection with legacy system have been required.

• Journal of the Korea Society of Computer and Information
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• v.24 no.10
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• pp.149-157
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• 2019

Recent research has been actively carried out on systems that want to optimize resource utilization by analyzing the intended behavior and pattern of behavior of objects (users, consumers). A service system that applies information about an object's location or behavior must include a location trigger processing system for tracking an object's real-time location. In this paper, we analyze design problems for the implementation of a context-awareness based location trigger system, and present system models based on analysis details. For this purpose, this paper introduces the concept of location trigger for intelligent location tracking techniques about moving situations of objects, and suggests a mobile agent system with active rules that can perform monitoring and appropriate actions based on sensing information and location context information, and uses them to design and implement the location trigger system for context-awareness based location services. The proposed system is verified by implementing location trigger processing scenarios and trigger service and action service protocols. In addition, through experiments on mobile agents with active rules, it is suggested that the proposed system can optimize the role and function of the application system by using rules appropriate to the service characteristics and that it is scalable and effective for location-based service systems. This paper is a preliminary study for the establishment of an optimization system for utilizing resources (equipment, power, manpower, etc.) through the active characteristics of systems such as real-time remote autonomous control and exception handling over consumption patterns and behavior changes of power users. The proposed system can be used in system configurations that induce optimization of resource utilization through intelligent warning and action based on location of objects, and can be effectively applied to the development of various location service systems.

• The Journal of Information Technology
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• v.10 no.4
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• pp.11-26
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• 2007

EDS is a typical convergence service performing convergence between functions owned by multiple SPs. EDS provides users with the relevant information and the communication by the various personal conditional environment. An alternative terminology for events for net- work related applications is 'triggers'-these are assumed to be included in the present description. Events could be defined as any activities which occur within a service avail ability, signals. Events can be managed, for example, as part of a context-aware application. EDS carry out a procedure for processing user's requested information about mobil network-based entities, such as the combination with various applications, such as a LBS (Location Based Service) and area information. In AS (Application Service) network environments, the user has his customized EDS in the network, the EDS automatically connects the appropriate Terminals consistent with a user profile. EDS can also send the collected information to other requesting users by way of event information and using the procedures of combination with other services. The user can record/retrieve the user-related information to from the information base through EDS.