• 제목/요약/키워드: Information System Utilization

검색결과 2,132건 처리시간 0.025초

고객센터 지식관리시스템 재구축 성공과 활용에 영향을 미치는 요인에 관한 탐색적 연구: K 보험사 사례를 중심으로 (An Exploratory Study on the Factors Affecting the Success and Utilization of Reestablished Knowledge Management Systems in a Customer Center: Case of K Life Insurance)

  • 홍병선;고준;정기주
    • 지식경영연구
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    • 제17권3호
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    • pp.93-116
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    • 2016
  • Knowledge, as a source of firm's competitive edges, has been drawing attention, while numerous enterprises are investing huge amount of assets to foster the right environments for executing knowledge management (KM). As a practical way of such KM, knowledge management systems (KMS) support the creation, diffusion, and utilization of knowledge, which are the tools for practicing such management style. Recently, the customer centers which make the closest contact with the customers are being concerned about the establishment of KMS. Considering the characteristics of real-time problem solving in customer centers during the consultation with the customers, the importance of KMS is paramount to the centers. This study analyzes major factors influencing the success and utilization of the customer center KMS's reestablishment, as an exploratory case study of the reestablishment of KMS in the customer center of K insurance company. First, the characteristic differences between the customer center's KMS and the traditional KMS are discussed, and the triangulation technique is applied to secure objectivity of this case study's findings. Major results of the case study state that, for the success of KMS and improvement of utilization, the followings should be considered preferentially: excellent system quality (accessibility, user convenience, easy searching, speed/menus); high information quality (accuracy, usefulness, timeliness, task-relevance, diversity, degree of specification); appropriate operation strategy and process for the utilization of system (education, training opportunity, appropriate personnel, speed and procedure of approval, compensation/evaluation); and change management via the support from the CEO's level (concern and participation of CEO, will to propel the project, investment, advertisement, etc.). This study provides practical suggestions with respect to factors which should be more carefully dealt with, since still many customer centers have hard time establishing and operating KMS due to lack of previous studies.

정보통신기술 사용자의 테크노스트레스에 관한 연구 (A Study on Technostress of Information Communication Technology User)

  • 노희옥;김용호;홍승준
    • 한국융합학회논문지
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    • 제6권4호
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    • pp.41-46
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    • 2015
  • 많은 조직들이 정보시스템을 구축하여 업무의 혁신과 커뮤니케이션 도구로 사용함으로 정보시스템의 활용이 증가되고 있다. 그러나 정보시스템의 이용확대 양상은 정보시스템 사용자에게 ICT-스트레스(ICT-induced stress)를 겪게 하는 부정적 영향을 미치기도 한다. 본 연구는 IS활용능력, 자기효능감, 변화의 속도를 테크노스트레스의 선행요인으로 보고, ICT스트레스가 종업원생산성에 미치는 영향을 규명하고자 한다. 연구결과, 자기효능감과 변화의 속도는 ICT스트레스에 통계적으로 유의한 영향을 미치는 것으로 나타났고, ICT스트레스는 종업원 생산성에 부의 영향을 미치는 것으로 드러났다. 결론적으로 이 연구는 정보시스템 사용자의 성과가 ICT스트레스에 의해 줄어들 수 있음을 제안한다.

건설기계 정보화시스템 구축을 위한 운행기록장치 활용방안 (Study on Utilization of Digital Tacho Graph in Construction Machinery Information Systemm)

  • 윤겸주;이승철
    • 자동차안전학회지
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    • 제8권2호
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    • pp.17-23
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    • 2016
  • Construction of our machine "Digital Tacho Graph" toghether with development and intergrated management system information is attached under Traffic Safety Law in article submission. This machine "Digital Tach Graph" has been mandated on a priority basis. The entire machine is constructed with specialised components to collect data that can retrive basic information. To obtain the components to perfect the information to optimize the device and system.

정보시스템품질이 기술수용모형과 사용자의도에 관한 연구 (Effects of Information System Quality on the Technology Acceptance Model and User Intention)

  • 박상현;이정은
    • 한국산업정보학회논문지
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    • 제26권5호
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    • pp.21-35
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    • 2021
  • 본 연구에서는 정보시스템품질요인이 기술수용모형과 사용자의도에 어떠한 영향을 미치는지에 대해 알아보기 위해 정보시스템품질을 시스템, 정보, 서비스에 보안성을 포함하여 최근 대두되고 있는 IT보안의 중요성도 정보시스템품질의 요인으로 보았다. 이러한 정보시스템품질이 기술수용모형과 사용자의도에 어떠한 영향을 미치는지를 검정하기 위해, 기술수용모형은 인지된 유용성과 인지된 용이성으로 구분하였고, 사용자의도는 사용자가 수용의도만 가지고 있는지 활용의도도 있는지 구분함으로써 확장된 정보시스템에 대한 연구를 진행하였다. 연구의 결과를 요약하면, 첫째, 정보시스템품질요인이 기술수용모형에 유의한 영향을 미칠 것이라는 가설은 부분채택되었다. 서비스품질은 인지된 유용성에 영향을 미치지 못하는 것으로 나타났다. 둘째, 기술수용모형은 사용자의도에 유의한 영향을 미칠 것이라는 가설은 모두 채택되었다.

A Novel Method for Virtual Machine Placement Based on Euclidean Distance

  • Liu, Shukun;Jia, Weijia
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • 제10권7호
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    • pp.2914-2935
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    • 2016
  • With the increasing popularization of cloud computing, how to reduce physical energy consumption and increase resource utilization while maintaining system performance has become a research hotspot of virtual machine deployment in cloud platform. Although some related researches have been reported to solve this problem, most of them used the traditional heuristic algorithm based on greedy algorithm and only considered effect of single-dimensional resource (CPU or Memory) on energy consumption. With considerations to multi-dimensional resource utilization, this paper analyzed impact of multi-dimensional resources on energy consumption of cloud computation. A multi-dimensional resource constraint that could maintain normal system operation was proposed. Later, a novel virtual machine deployment method (NVMDM) based on improved particle swarm optimization (IPSO) and Euclidean distance was put forward. It deals with problems like how to generate the initial particle swarm through the improved first-fit algorithm based on resource constraint (IFFABRC), how to define measure standard of credibility of individual and global optimal solutions of particles by combining with Bayesian transform, and how to define fitness function of particle swarm according to the multi-dimensional resource constraint relationship. The proposed NVMDM was proved superior to existing heuristic algorithm in developing performances of physical machines. It could improve utilization of CPU, memory, disk and bandwidth effectively and control task execution time of users within the range of resource constraint.

개인전투체계 다중홉 네트워크를 위한 동적 시간슬롯 할당 기법 (Dynamic Slot Allocation Scheme in Tactical Multi-hop Networks for Future Soldier Systems)

  • 이종관
    • 한국군사과학기술학회지
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    • 제24권1호
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    • pp.115-122
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    • 2021
  • In this paper, we propose a dynamic slot allocation scheme to improve the slot utilization rate in tactical multi-hop networks in which the channel condition varies due to node movements. The proposed scheme takes advantage of the fact that nodes that are more than three hops apart can use the same slot simultaneously. The frame is divided into two parts: the control period and the data period. To know the available slot information within two-hop distance, the node exchanges a slot allocation information with one-hop neighbors during the control period. The node can get the information on idle slots that are not used within two-hop distance but assigned already to other nodes that are more than three-hop away. The identified idle slot can be used by the node, which increases the slot utilization rate. The performance analysis results of the proposed scheme show that it increases the slot utilization rate sufficiently despite the overhead of the control period in the multi-hop networks of the future soldier system.

공공부문의 지식관리시스템 활용에 미치는 영향 요인과 성과에 관한 연구 (A study on the Affecting Influence Factors and Business Performance in Application of KMS in Public Sector)

  • 구병관;이선규
    • 한국산학기술학회논문지
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    • 제11권6호
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    • pp.1978-1990
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    • 2010
  • 본 연구에서는 지식관리시스템(KMS)을 도입하여 활용 중인 공공기관을 중심으로 활용도와 만족도에 미치는 영향요인에 대한 연구이다. 공공기관의 경우 1999년 하반기부터 지식관리시스템을 본격적으로 도입하여 현재 국방부, 행정자치부, 기획예산처 등 대부분의 정부부처에서 시스템을 구축하여 운용하고 있다. 이로 인해 지식관리시스템의 편리성과 필요성을 이해하고, 지식자산의 중요성에 대한 인식이 확산되고 있다. 하지만 부서별 KMS 활용도에 많은 차이가 있으며 사용자 간에도 만족도에 많은 차이가 있음을 발견할 수 있다. 이는 KMS에 대한 최고책임자 관 심, 전담 인력 요인의 지원, 교육훈련 여부, KM 프로세스 지원 등의 많은 부분에서 영향을 받는 것으로 기대되었다. 따라서 본 연구는 KMS에 미치는 영향요인으로 조직특성, 지식정보특성, 전략특성의 하위요인을 도출하고 이러한 하위요인들이 KMS 활용도 및 KMS 만족도에 어떠한 영향을 미치는지 분석하여 향후 지식관리시스템을 활성화하기 위한 방안을 제시하고자 한다.

Availability and Utilization of Library Portal Services for Research in University Libraries in Nigeria

  • Ejikeme, Anthonia Nwamaka;F., Obayi Uche.;Ukamaka, Eze Jacintha
    • International Journal of Knowledge Content Development & Technology
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    • 제11권1호
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    • pp.49-64
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    • 2021
  • This research paper delved into the availability and utilization of library portal services for research in university libraries in Nigeria. Two research questions and two null hypotheses were formulated to guide the study. A structured questionnaire was used for data collection. The study was carried out in Nnamdi Azikiwe Library, University of Nigeria Nsukka (UNN) and Felix Aghagbo Nwako Library, Nnamdi Azikiwe University Library (UNIZIK), Awka. A total of 70 professionals (librarians and system analysts) in these libraries supplied data for the study. Data collected was analyzed using mean and standard deviation. These were used to answer the research questions while the null hypotheses were tested using t-test statistic at 0.05 level of significance and 68 degree of freedom. Major findings showed that portal services available in the library showed that the areas of availability of library portal services in Nnamdi Azikiwe Library, U.N.N. includes Agriculture, Health Sciences, Engineering, Environmental Sciences and information about institution, Social Sciences, Arts and Humanities, Natural Sciences. In Festus Aghagbo Nwako Library, Awka, the areas of Portal Library Services include Career Development, Federal Government Programs, Environmental Sciences, Biological Sciences, Social Sciences, Arts and Humanities, Engineering, and Health Sciences. Findings on extent of utilization of portal services available in the libraries indicated that portal services are utilized to a low extent in the university libraries. Furthermore, librarians did not significantly differ in their opinions on the availability of library portal services and on the extent of utilization of library portal services in the libraries under study. It is therefore recommended that provisions should be made by the universities and library management to provide and update required portal services in addition to creating enabling environment for enhanced access and utilization of these services. The governments must make an effort to provide funds for policy implementation, necessary technology training for librarians and users, and develop general information infrastructure.

어선조업정보 자동기록장비를 이용한 어업관리 (Fishing Management Using Automatic Fishing Information Recording System of Fishing Vessel)

  • 임동규;신형일;이대재;김형석;김석제;이유원
    • 한국수산과학회지
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    • 제38권1호
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    • pp.70-77
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    • 2005
  • This paper studied the feasibility for utilization of the automatic fishing information recording system, which stores and manages navigational information and fish catch results of a fishing vessel in a portable storing device, in order to help promote the systematic management of fishing information by offshore and coastal fishing vessels. Position accuracy was within 10 meters on the position accuracy experiment using GPS module. Characteristics of navigation according to the navigation, anchoring and fishing operation showed the difference of navigation track information for GPS, and fishing possibility of fishing boat could be estimated through the analysis as the utilization result of system for the large pair trawl and large purse seiners. In particular, it is impossible to provide false positional information by arbitrarily operating the system, and it may be possible to present the factual results of fish catch by date, fishing ground, and fish species by comparing the fishing information with fish catch. Such contents are considered to be useful as basic data for the management of fisheries resources.