• Title/Summary/Keyword: Information Search Satisfaction

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An Iterative Improvement Search for the Optimal Berth and Crane Scheduling (반복적 개선 탐색을 이용한 최적 선석 및 크레인 일정계획)

  • Hwang Junha
    • Journal of the Korea Society of Computer and Information
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    • v.9 no.4 s.32
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    • pp.117-125
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    • 2004
  • The berth and crane scheduling problem in a container terminal encompasses the whole process of assigning berth to each ship. determining the duration of berthing, assigning container cranes to each ship, and determining the specific start and end time of each crane service, for all the ships scheduled to be arriving at the terminal during a certain scheduling horizon. This problem is basically a constraint satisfaction problem in which all the constraints should be satisfied. However, it is also an optimization problem because the requested arrival and departure time should be met for as many of the scheduled ships as possible. while the operation cost of the terminal should be minimized. In this paper. I present an effective approach to solving this problem, which combines both constraint satisfaction search and iterative improvement search. I test this method on a real world container terminal problem and the results show that the method can produce better results than any other existing method.

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The Effects of Information Searching Behavior and Perceived risk on Consumer Satisfaction in Medical Service Consumer (의료소비자의 정보탐색행태와 지각된 위험이 고객만족도에 미치는 상대적 영향)

  • Chae, Yoo-Mi;Lee, Sun-Hee
    • Health Policy and Management
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    • v.20 no.3
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    • pp.138-156
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    • 2010
  • Objective : The purpose of this study is 1) to understand the information-searching behavior of health care consumers ; 2) to examine the relationship between the information-searching behavior of health-care consumers and regulatory variables such as socioeconomic factors, characteristics of medical utilization, and perceived risks ; and 3) to determine the factors that affect consumer satisfaction, especially with respect to information-searching behavior. Method : The data for this study were collected from 838 respondents in five university hospital located in three areas?Seoul, Gyeonggi province, and Chungchong province. As the first step of the study, we conducted a preliminary survey from September 23?26, 2008. At the second step, we conducted a survey on the effect of information-searching behavior on those individuals who had visited. Furthermore, personal interviews were conducted through a face-to-face survey between September 30 and October 17, 2008. Results : The major research findings that were obtained from the study were as follows : First, the age, educational level, and residential district were associated with information source utilization. Second, the level of information searching effort and quality of service had a significant effect on consumer satisfaction. Conclusion : These results show that it is essential for marketers to have in-depth knowledge about the young and educated people who actively search for information and about those who are in the prime of their life and rely on word-of-mouth communication from personal and experi in-al informers. Therefore, marketers should develop different marketing strategies to meet the needs of such consumers.

Quality Attributes of Archival Information Service affecting User Satisfaction (이용자 만족도에 영향을 주는 기록정보서비스 품질 요인에 관한 연구)

  • Sunghee Kim;Hyunmin Lee
    • Journal of the Korean Society for Library and Information Science
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    • v.57 no.1
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    • pp.69-92
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    • 2023
  • The purpose of the present study is to investigate the quality attributes of archival information service affecting user satisfaction. The independent variables in this study were equality, tangibles(appearance), convenience, responsiveness, empathy. And the dependent variable was a user satisfaction. The survey was conducted by online and offline for 78 people that used the archival information service. To solve the research question, we used the descriptive statistics, correlation analysis, multiple regression analysis. As a correlation analysis result, the quality attributes of archival information service had positive correlation with a user satisfaction. And as a multiple regression analysis result, tangibles(appearance) had a significant effect, followed by empathy and convenience. For improving on quality of archival information service, it is required that improving facilities, keeping environment clean, enhancing empathy ability, updating the information of archive, reforming search tools.

User Information Needs Analysis based on Search Terms Log of the Presidential Archives Portal (대통령기록포털 검색어 로그 분석 기반 이용자 정보요구 분석)

  • Suhyeon Lee;Hyo-Jung Oh
    • Journal of Korean Society of Archives and Records Management
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    • v.24 no.3
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    • pp.23-44
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    • 2024
  • In recent years, there has been a significant increase in the importance of curation services that analyze user information requests to provide tailored information within extensive information resources. This study aims to identify user information needs by analyzing search term logs from the Presidential Archives Portal to enhance the utilization value of presidential records, which possess high historical significance. In addition, by evaluating the portal's search performance, this study seeks to determine whether the Presidential Archives Portal is providing archival information services that meet users' information needs and to suggest areas for improvement through digital record curation services. To achieve these objectives, topic analysis and word network analysis were conducted based on search term logs spanning the past eight years. The search quality of the Presidential Archives Portal was evaluated from an accuracy perspective, focusing on areas with high user demand, and recommendations were drawn based on the results of the analysis. As a preliminary study for digital record curation of presidential records, this study is significant because it identifies specific user information needs and quantifies the search quality of archival portal sites to improve user satisfaction.

Constraint Programming Approach for a Course Timetabling Problem

  • Kim, Chun-Sik;Hwang, Junha
    • Journal of the Korea Society of Computer and Information
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    • v.22 no.9
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    • pp.9-16
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    • 2017
  • The course timetabling problem is a problem assigning a set of subjects to the given classrooms and different timeslots, while satisfying various hard constraints and soft constraints. This problem is defined as a constraint satisfaction optimization problem and is known as an NP-complete problem. Various methods has been proposed such as integer programming, constraint programming and local search methods to solve a variety of course timetabling problems. In this paper, we propose an iterative improvement search method to solve the problem based on constraint programming. First, an initial solution satisfying all the hard constraints is obtained by constraint programming, and then the solution is repeatedly improved using constraint programming again by adding new constraints to improve the quality of the soft constraints. Through experimental results, we confirmed that the proposed method can find far better solutions in a shorter time than the manual method.

An Evaluation of Usability and Interface Design of Internet Shopping Mall (인터넷 쇼핑몰의 사용성 평가 및 인터페이스 설계)

  • 곽효연;신현숙
    • Journal of the Korea Society of Computer and Information
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    • v.6 no.2
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    • pp.157-162
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    • 2001
  • Internet shopping mall is done commercial trade in particular web sites, and zoomed with an important means of trade for the next generation. When users visit shopping mall, the best objective is determined to users by of offering satisfaction and pleasant experience. Therefore. this paper was selected a menu list as an evaluation factor to emphasize a usage convenience of internet shopping mall, and executed a performance and a subjective satisfaction evaluations on a screen design and a structure design. The results of all the performance and the subjective evaluations for the screen design were shown the shortest search times on left type of the main-menu and vertical type of the medium-menu. In the structure design, it was shown that users were the highest satisfaction in type that search product and shopping cart procedure were firstly processed, and the procedure of a shopping membership and paying a bill were secondly processed at the same screen with regard to a comprehensibility and convenience of purchase procedure. It was shown that the user prefered the shopping mall web site to analogy with the real purchase procedure

Design and Evaluation of a Gateway to Faculty Syllabi in Computer Science (인터넷 대학강의안 전산학분야 메타데이터 시스템 구축 및 평가)

  • 이은경;오삼균
    • Journal of the Korean Society for information Management
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    • v.18 no.1
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    • pp.65-84
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    • 2001
  • The purpose of this study was to design and evaluate a metadata system for internet-based syllabi in computer science. The study constructed two prototype systems for the experiment. One was constructed using only Dubline Core (DC) elements and the other was a DC-expanded system with additional eight elements that are not the part of DC elements. The thlrty subjects were chosen from those who majored in Computer Science. Two retrieval tasks were assigned to them. One was to find syllabi in which they are' interested and the other was to find relevant course syllabi for a given course title. After the search, they were asked to evaluate the systems in terms of efficiency, accuracy, and their satisfaction of the system. The result of the first experiment indicates that DC-based system performed significantly better in terms of search time and DC-expanded system in terms of satisfaction measure. An additional experiment was conducted to test efficiency of the browsing categories. The interview with subjects was carried out to find any difficulties associated with the current browsing scheme. The subjects expressed much1 satisfaction about assigning a course to multiple browsing categories.

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Impact of user evaluations of website attributes on recommendation intention for revitalizing B2B textile platform (B2B 섬유 플랫폼 활성화를 위한 웹사이트 평가속성이 추천의도에 미치는 영향)

  • Mi-Hwa Choi;Munyoung Kim
    • The Research Journal of the Costume Culture
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    • v.32 no.2
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    • pp.232-246
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    • 2024
  • This study examines options to revitalize a B2B textile trading platform, exploring user satisfaction and perceptions of the importance of several website features. Between June 8 and June 21, 2023, fashion studies majors and domestic fashion brand product planners were asked to use the website of an open B2B textile platform for 30 minutes and then evaluate its features by responding to a survey. The final sample for analysis wad comprised of 150 questionnaires. To analyze the key textile website features, a paired t-test, Importance-Performance Analysis (IPA), and multiple regression analysis were utilized. The analysis classified the key textile website features related to user importance and satisfaction into the following categories: convenience, appearance, product information, and uniqueness. An analysis investigation of the differences in importance and satisfaction for each website evaluation attribute found significant differences in 12 attributes. The IPA analysis revealed that attributes such as product reliability, quality, a convenient search function, and convenient page movement are highly important to users and garner high user satisfaction; these findings demonstrate the importance of maintaining these elements. Images on the main screen, the latest trend information, and product prominence attributes also garner high importance ratings, but result in low user satisfaction, which signifies extensive revision is required. Finally, user evaluation of the convenience, appearance, and product information of the website was found to affect user recommendation intention.

Brand Equity and Purchase Intention in Fashion Products: A Cross-Cultural Study in Asia and Europe (상표자산과 구매의도와의 관계에 관한 국제비교연구 - 아시아와 유럽의 의류시장을 중심으로 -)

  • Kim, Kyung-Hoon;Ko, Eun-Ju;Graham, Hooley;Lee, Nick;Lee, Dong-Hae;Jung, Hong-Seob;Jeon, Byung-Joo;Moon, Hak-Il
    • Journal of Global Scholars of Marketing Science
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    • v.18 no.4
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    • pp.245-276
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    • 2008
  • Brand equity is one of the most important concepts in business practice as well as in academic research. Successful brands can allow marketers to gain competitive advantage (Lassar et al.,1995), including the opportunity for successful extensions, resilience against competitors' promotional pressures, and the ability to create barriers to competitive entry (Farquhar, 1989). Branding plays a special role in service firms because strong brands increase trust in intangible products (Berry, 2000), enabling customers to better visualize and understand them. They reduce customers' perceived monetary, social, and safety risks in buying services, which are obstacles to evaluating a service correctly before purchase. Also, a high level of brand equity increases consumer satisfaction, repurchasing intent, and degree of loyalty. Brand equity can be considered as a mixture that includes both financial assets and relationships. Actually, brand equity can be viewed as the value added to the product (Keller, 1993), or the perceived value of the product in consumers' minds. Mahajan et al. (1990) claim that customer-based brand equity can be measured by the level of consumers' perceptions. Several researchers discuss brand equity based on two dimensions: consumer perception and consumer behavior. Aaker (1991) suggests measuring brand equity through price premium, loyalty, perceived quality, and brand associations. Viewing brand equity as the consumer's behavior toward a brand, Keller (1993) proposes similar dimensions: brand awareness and brand knowledge. Thus, past studies tend to identify brand equity as a multidimensional construct consisted of brand loyalty, brand awareness, brand knowledge, customer satisfaction, perceived equity, brand associations, and other proprietary assets (Aaker, 1991, 1996; Blackston, 1995; Cobb-Walgren et al., 1995; Na, 1995). Other studies tend to regard brand equity and other brand assets, such as brand knowledge, brand awareness, brand image, brand loyalty, perceived quality, and so on, as independent but related constructs (Keller, 1993; Kirmani and Zeithaml, 1993). Walters(1978) defined information search as, "A psychological or physical action a consumer takes in order to acquire information about a product or store." But, each consumer has different methods for informationsearch. There are two methods of information search, internal and external search. Internal search is, "Search of information already saved in the memory of the individual consumer"(Engel, Blackwell, 1982) which is, "memory of a previous purchase experience or information from a previous search."(Beales, Mazis, Salop, and Staelin, 1981). External search is "A completely voluntary decision made in order to obtain new information"(Engel & Blackwell, 1982) which is, "Actions of a consumer to acquire necessary information by such methods as intentionally exposing oneself to advertisements, taking to friends or family or visiting a store."(Beales, Mazis, Salop, and Staelin, 1981). There are many sources for consumers' information search including advertisement sources such as the internet, radio, television, newspapers and magazines, information supplied by businesses such as sales people, packaging and in-store information, consumer sources such as family, friends and colleagues, and mass media sources such as consumer protection agencies, government agencies and mass media sources. Understanding consumers' purchasing behavior is a key factor of a firm to attract and retain customers and improving the firm's prospects for survival and growth, and enhancing shareholder's value. Therefore, marketers should understand consumer as individual and market segment. One theory of consumer behavior supports the belief that individuals are rational. Individuals think and move through stages when making a purchase decision. This means that rational thinkers have led to the identification of a consumer buying decision process. This decision process with its different levels of involvement and influencing factors has been widely accepted and is fundamental to the understanding purchase intention represent to what consumers think they will buy. Brand equity is not only companies but also very important asset more than product itself. This paper studies brand equity model and influencing factors including information process such as information searching and information resources in the fashion market in Asia and Europe. Information searching and information resources are influencing brand knowledge that influences consumers purchase decision. Nine research hypotheses are drawn to test the relationships among antecedents of brand equity and purchase intention and relationships among brand knowledge, brand value, brand attitude, and brand loyalty. H1. Information searching influences brand knowledge positively. H2. Information sources influence brand knowledge positively. H3. Brand knowledge influences brand attitude. H4. Brand knowledge influences brand value. H5. Brand attitude influences brand loyalty. H6. Brand attitude influences brand value. H7. Brand loyalty influences purchase intention. H8. Brand value influence purchase intention. H9. There will be the same research model in Asia and Europe. We performed structural equation model analysis in order to test hypotheses suggested in this study. The model fitting index of the research model in Asia was $X^2$=195.19(p=0.0), NFI=0.90, NNFI=0.87, CFI=0.90, GFI=0.90, RMR=0.083, AGFI=0.85, which means the model fitting of the model is good enough. In Europe, it was $X^2$=133.25(p=0.0), NFI=0.81, NNFI=0.85, CFI=0.89, GFI=0.90, RMR=0.073, AGFI=0.85, which means the model fitting of the model is good enough. From the test results, hypotheses were accepted. All of these hypotheses except one are supported. In Europe, information search is not an antecedent of brand knowledge. This means that sales of global fashion brands like jeans in Europe are not expanding as rapidly as in Asian markets such as China, Japan, and South Korea. Young consumers in European countries are not more brand and fashion conscious than their counter partners in Asia. The results have theoretical, practical meaning and contributions. In the fashion jeans industry, relatively few studies examining the viability of cross-national brand equity has been studied. This study provides insight on building global brand equity and suggests information process elements like information search and information resources are working differently in Asia and Europe for fashion jean market.

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A Document Summary System based on Personalized Web Search Systems (개인화 웹 검색 시스템 기반의 문서 요약 시스템)

  • Kim, Dong-Wook;Kang, Soo-Yong;Kim, Han-Joon;Lee, Byung-Jeong;Chang, Jae-Young
    • Journal of Digital Contents Society
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    • v.11 no.3
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    • pp.357-365
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    • 2010
  • Personalized web search engine provides personalized results to users by query expansion, re-ranking or other methods representing user's intention. The personalized result page includes URL, page title and small text fragment of each web document. which is known as snippet. The snippet is the summary of the document which includes the keywords issued by either user or search engine itself. Users can verify the relevancy of the whole document using only the snippet, easily. The document summary (snippet) is an important information which makes users determine whether or not to click the link to the whole document. Hence, if a search engine generates personalized document summaries, it can provide a more satisfactory search results to users. In this paper, we propose a personalized document summary system for personalized web search engines. The proposed system provides increased degree of satisfaction to users with marginal overhead.