• 한국정보컨버전스학회논문지
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• 제6권2호
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• pp.61-66
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• 2013

본 연구에서는 회계정보시스템 품질이 전산회계 교육의 만족도에 미치는 영향을 분석하고, 사용자의 컴퓨터 사용시간과 컴퓨터 사용경력이 회계정보시스템 품질과 사용자 만족과의 관계를 조절하는 조절변수로서의 효과를 검증하였다. 실증분석결과 회계정보시스템 품질인 시스템 품질, 정보품질, 서비스 품질은 전산회계 교육의 만족도에 유의한 영향을 미치는 것으로 분석되었다. 조절변수인 컴퓨터 사용시간과 사용 경력을 이용하여 회계정보시스템 품질요인들을 독립변수로, 만족도를 종속변수로 하는 조절회귀분석을 실시한 결과, 컴퓨터 사용시간과 사용경력인 조절효과는 시스템 품질, 정보 품질에 한해 만족도와의 관계에 유의한 조절효과를 미치고 있음을 알 수 있다.

• Journal of Information Technology Applications and Management
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• 제26권3호
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• pp.1-18
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• 2019

As technology rapidly develops, the demand for manpower by new industries is increasing. In order to respond to the changing demands of the workforce, universities are actively introducing interdisciplinary majors, which is a program formed by two or more departments cooperating to develop new majors. Although the importance of the interdisciplinary major is increasing, universities have difficulties managing them due to non-flexible educational systems. The purpose of this study is to present an effective management direction for interdisciplinary majors based on the results of a survey on student satisfaction with interdisciplinary majors. Also, we analyzed the required level and possessed level of the IS practitioners' competencies, and developed specific educational directions for training IS talents. The results showed that there was a significant difference in satisfaction with the curriculum development and curriculum evaluation of existing subjects provided by existing departments and new subjects established of interdisciplinary majors, specifically the satisfaction of new subjects is higher than existing subjects. In the IS field, there was a high demand for education in the following areas, in order: information security, information technology strategy planning, information technology operation, information technology development, information technology management, information technology sales, and core competencies. Based on the results of the analysis, the satisfaction of students and the cultivation of the talents that the interdisciplinary major aims to develop can be improved.

• 한국정보시스템학회지:정보시스템연구
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• 제15권4호
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• pp.171-188
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• 2006

Information technology and the Internet have had a dramatic effect on education method and individual life. Universities and companies we making large investments in e-Learning applications but are hard to pressed to evaluate the success of their e-Learning systems. e-Learning can be seen as not only one of Internet based information systems which can provide education services but also one of teaching-teaming methods which can implement self-directed teaming. This paper tests the updated model of information system success proposed by Delone and McLean using a field study of a e-Learning. The five dimensions - information quality, system quality, service quality, user satisfaction, net benefit - of the updated model are parsimonious framework for organizing the e-learning success metrics identified in the literature. Questionaires are collected from 107 students who are enrolling a e-learning class using online survey. The model is tested using SPSS and LISREL. The results show that information quality and service quality are significant predictors of user satisfaction with the e-Learning system but system quality is not. Also user satisfaction is found to be a strong predictor of the learning performance. This strong association between user satisfaction and teaming performance suggests that user satisfaction may serve as a valid surrogate for teaming performance. Empirical testing of the updated DeLone & McLean model should therefore be extended to cover a wider variety of systems.

• Journal of Information Technology Applications and Management
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• 제20권4호
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• pp.207-219
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• 2013

The study examined relational marketing in terms of transaction specific satisfaction and cumulative satisfaction in the professional sport industry. The study evaluated the motivation of spectators visiting professional baseball games in 2012 and the satisfaction factors of relationship marketing. In this study, the satisfactions were considered in terms of single satisfaction associated with transaction and gradual satisfaction associated with customer loyalty. The relationship marketing was established considering each factor of marketing strategies, facility, game performance and entertainment. The study categorized the factors for customers to visit games as facility, game performance and entertainment with marketing strategies. The study found out that the customer satisfaction was related with both transaction specific satisfaction and cumulative satisfaction where cumulative one is longer term related. Moreover, cumulative satisfaction will be more related with the long term team financial performance.

• 정보관리연구
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• 제43권2호
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• pp.23-42
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• 2012

이 연구는 외국학술지지원센터의 이용자와 상호대차담당자들을 대상으로 외국학술지지원센터에서 제공하는 서비스에 대한 품질과 고객만족도에 대한 인식을 조사 분석하였다. 외국학술지지원센터의 자체이용자, 최종이용자, 상호대차담당자의 서비스품질 지각과 고객만족도는 상당히 높은 것으로 나타났다. 자체 이용자와 최종이용자간에 만족도와 충성도, 서비스품질에 대한 지각에서 차이가 있는지를 분석한 결과, 자체 이용자가 최종이용자보다 만족도 관련 6개 항목, 충성도 관련 1개 항목, 서비스품질관련 7개 항목에서 통계적으로 유의하게 높은 것으로 나타났다. 자체이용자와 최종이용자에 대한 구조방정식 모형을 설정하고 검증한 결과, 두 모형 모두 적합한 것으로 나타났다. 자체이용자와 최종이용자 양 집단에서 만족도에 유의한 영향을 미치는 요인은 원문복사의 신청 성공률과 제공 자료의 전반적인 상태를 포함한 자료자체인 것으로 나타났다.

• 정보관리학회지
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• 제28권1호
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• pp.285-308
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• 2011

본 연구는 전국 공공도서관 이용자를 대상으로 이용자만족도 조사를 실시한 후, 현재 우리나라 공공도서관의 서비스가 이용자의 만족을 얼마나 성취하고 있는 가를 분석하고, 도서관의 서비스별 품질을 나타내는 세부항목별 요인들이 도서관의 전반적 만족도에 미치는 영향관계를 파악하고자 하였다. 이용자만족도 지표는 공공도서관에 대해 이용자들이 지각하는 도서관의 전반적인 품질을 측정할 수 있도록 설계하였으며, 6개 변인(장서, 직원, 시설, 프로그램, 온라인서비스, 정보제공정도)으로 구성되었다. 분석결과 도서관 전체 이용자만족도는 정보제공정도, 시설, 직원 변인이 높게 나타난 반면, 온라인서비스 및 프로그램 변인은 상대적으로 낮은 만족도를 보여주었다. 또한 도서관의 서비스별 품질 중 장서, 직원, 시설, 프로그램, 온라인서비스, 정보제공정도 전체 요인이 전반적 만족도에 통계적으로 유의한 영향을 미치는 것으로 나타났으며, 그 중에서 정보제공정도와 시설, 장서 요인 순으로 큰 영향력을 발휘하는 것으로 파악되었다.

• 한국컴퓨터정보학회논문지
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• 제26권9호
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• pp.181-188
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• 2021

본 연구는 대학생의 자아존중감, 전공만족도, 외모만족도, 취업스트레스의 관계를 확인하고, 이에 대한 제언을 제시하고자 한다. 연구의 대상은 B광역시에 소재한 재학생을 대상으로 실시하였으며, 자료분석은 SPSS WIN/22.0 프로그램을 활용하여 분석 하였다. 연구결과 일반적인 특성에 따른 취업스트레스의 차이는 학년(F=4.25, P=0.01), 종교(t=0.70), 학과 및 계열(F=7.50, P=.0001), 성격(F=6.406, P=0.001), 대학 생활만족도(F=8.09, P=0.001), 평균 성적(F=5.37, P=0.005) 에서는 유의하게 나타났다. 대상자의 취업 스트레스는 자아존중감(r=-.439, p<.001), 전공만족도(r=-.377, p<.001), 외모만족도(r=-.273, p<.001)에서 부적 상관관계 있었다. 연구결과를 바탕으로 대학생의 취업 스트레스를 감소시키기 위해서는 자아존중감, 전공만족도, 외모만족도을 높이기 위한 관련된 통합적 프로그램을 개발하는 것이 필요하고, 다양한 변인에 대한 반복적 연구가 요구된다.

• 품질경영학회지
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• 제45권1호
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• pp.93-116
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• 2017

Purpose: The purpose of this study is to suggest a key quality factor affecting user satisfaction based on quality attribute of weather information system and additionally, a managerial implication for activating weather information service market by analyzing causal relevance between weather information system and business performance. Methods: As its method, a causal relevance of quality factor of weather information system affecting satisfaction and business performance was analyzed by using structural equation model. An enterprise utilized in analysis sample performed a survey by targeting 186 distribution/logistics and general manufacturing company. Results: It was revealed that information, service quality of weather information system exerted a significant influence on user satisfaction and it did not take a significant influence on business performance in terms of quality of information, system and service. A significant relevance between user satisfaction and business performance was strong supported. Finally, it was revealed that utilization level of weather information system had a moderating effect on business performance. Conclusion: Domestic weather information system mainly focused on information utilization based weather information system and additional service level utilizing weather information is very low in practical terms. Therefore, in order to expand domestic weather related service market, systematic market expansion strategy of providing corporate customized service and case enlargement would be required.

• Asia pacific journal of information systems
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• 제33권4호
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• pp.934-956
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• 2023

This study focuses on the adoption of Healthcare Information System (HIS) in India's healthcare services, which has led to an increased use of HIS software for managing patient information in hospitals. The study aims to evaluate the factors that influence hospital workers' satisfaction with HIS usage and its impact on their intention to continue in the use of HIS. Primary data was collected through a survey questionnaire from 265 hospital workers. A new framework was developed, and Structural Equation Modeling (SEM) was used for analysis. Sensitivity analysis was also conducted on demographic data using an Artificial Neural Network (ANN) approach. The results indicated that all hypotheses were significant (p < 0.05). Effort expectancy was the most significant factor influencing hospital workers' satisfaction (p < 0.01). Sensitivity analysis showed that education (Model-A) and experience in use of HIS (Model-B) were the most important factors. The study contributes by proposing a new theoretical framework and extending the previous research on HIS usage satisfaction. Overall, the study highlights the importance of easiness and usefulness in predicting HIS usage satisfaction.

• 한국도로학회논문집
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• 제15권5호
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• pp.167-176
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• 2013

PURPOSES : Lately, a traffic information market has been developed with a rapid speed owing to information and communications. In this situation, a study on the use intention and the satisfaction of mobile transportation information applications of users will be diverse implications and a strategic foundation to local governments and transportation information related enterprises that should provide satisfactory info as public goods to much more users. METHODS : Going along with the flow, this study establishes features of the mobile transportation information applications aiming to the users and analyzes empirical causality for effects of the use intension and the satisfaction. Through this study's analysis, targeting users having experienced transportation information applications among smart phone users, a survey was conducted and characteristics of the transportation information applications were lighted and the effects of the use intention and the satisfaction were analyzed using a technology acceptance model. RESULTS : The analysis result was that Accuracy, Riskiness, Ubiquity and Interactivity as all attributes of transportation information applications have a significant effect on Perceived usefulness and Perceived Ease of Use respectively. The Perceived usefulness and Perceived Ease of Use have affected significantly users' satisfaction respectively, so consequentially this shows effect relationship leading to reuse intention. CONCLUSIONS : The Perceived usefulness and Perceived Ease of Use all for the transportation information applications were shown to influence significantly on the satisfaction. With this kind of result, if users obtain positive outcomes such as travel time reduction or effective roles on their tasks through the transportation information applications, they feel the satisfaction for using and eventually these affect positively to the reuse intention of those transportation information applications.