• International Journal of Computer Science & Network Security
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• v.23 no.6
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• pp.68-76
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• 2023

Nowadays, the power of data analytics in general and visual data analytics, in particular, have been proven to be an important area that would help development in any domain. Many well-known IT services best practices have touched on the importance of data analytics and visualization and what it can offer to information technology service management. Yet, little research exists that summarises what is already there and what can be done to utilise further the power of data analytics and visualization in this domain. This paper is divided into two main parts. First, a number of IT service management tools have been summarised with a focus on the data analytics and visualization features in each of them. Second, interviews with five senior IT managers have been conducted to further understand the usage of these features in their organisations and the barriers to fully benefit from them. It was found that the main barriers include a lack of good understanding of some visualization design principles, poor data quality, and limited application of the technology and shortage in data analytics and visualization expertise.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2008.10b
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• pp.301-306
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• 2008

The World Wide Web (WWW) has continued to grow at very rapid speed in both the sheer volume of traffic and size and the complexity of Web sites. Web Analytics Industry also has been growing rapidly. Web Analytics is to analyze web log files to discover accessing patterns of web pages. In this paper, we identify factors which can affect the continuous usage intention of a firm using services in web analytics services and empirically validate the relationships between the identified factors. For this purpose, we analyze 174 Korea firms. The analysis results show that the satisfaction is significantly associated with service quality and switching cost and the service usage period is not significantly associated with continuous service usage intention. We measure the service quality using SERVQUAL. It turn out that two dimensions of SERVQUAL, reliability and empathy are significantly associated with satisfaction, but another dimension of SERVQUAL, responsibility, is not. Finally, satisfaction is significantly associated with continuous service usage intention.

• The Korean Journal of Archival Studies
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• no.45
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• pp.83-120
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• 2015

Record Information Services is an aggressive action of connecting documentaries focusing on the information needs of user. However, recent studies on the parliament's written information service recognize the necessity that it should segment the user's information requests, and provide personalized service, but have not discussed for specific cases or measures. While the importance of Web services written with the proliferation of information and popularization of the Web is emerging right to know but, it is not being performed properly by lack of sufficient manpower and budget along with lack of recognition in hands-on sites upon the user analysis. So, while increasing the efficiency of the hands-on workers of Record Information Services, the introduction of analytical tools that can be utilized in low budget agencies is needed. Web analytics is to analyze the behavior by analyzing Web logs which web users have left you visit the site. To estimate the behavior they want to request information of the analyzed Web user aims to provide a Web service, the Web service further continued improvement. There are several types that include among them Google Analytics offering a variety of analysis items for free and all over the world, many people are already using. This study introduces a Google Analytics web analytics focused and proposes a service improvement plan with specific web user segmentation analyzes the cases of Korea Democracy Foundation of Open Archives introduces them to the actual institutions.

• Journal of Korea Society of Digital Industry and Information Management
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• v.14 no.4
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• pp.57-68
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• 2018

This paper presents a smart firefighting appliances monitoring system based on big data analytics platform using GS1 for Smart City. Typical firefighting appliances are fire hydrant, fire extinguisher, fire alarm, sprinkler, fire engine, etc. for the fire of classes A/B/C/D/E. Among them, the dry chemical fire extinguisher have been widely supplied and 6 millions ones were replaced for the aging ones over 10 years in the past year. However, only 5% of them have been collected for recycling of chemical materials included the heavy metals of environment pollution. Therefore, we considered the trace of firefighting appliances from production to disposal for the public open service. In the paper, we suggest 1) a smart firefighting appliances system using GS1, 2) a big data analytics platform and 3) a public open service and visualization with the analyzed information, for fire extinguishers from production to disposal. It can give the information and the visualized diagrams with the analyzed data through the public open service and the free Apps.

• Journal of the Korean Society for information Management
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• v.34 no.4
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• pp.33-57
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• 2017

This study aims to introduce an emerging prescriptive analytics method and suggest its efficient application to a category-based service system. Prescriptive analytics method provides the whole process of analysis and available alternatives as well as the results of analysis. To simulate the process of optimization, large scale journal articles have been collected and categorized by classification scheme. In the process of applying the concept of prescriptive analytics to a real system, we have fused a dynamic automatic-categorization method for large scale documents and intellectual structure analysis method for scholarly subject fields. The test result shows that some optimized scenarios can be generated efficiently and utilized effectively for reorganizing the classification-based service system.

• The Journal of Information Systems
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• v.26 no.4
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• pp.327-353
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• 2017

Purpose Social media such as social network services, online forums, and customer reviews have produced a plethora amount of information online. Yet, the information deluge has created both opportunities and challenges at the same time. This research particularly focuses on the challenges in order to discover and track the service defects over time derived by mining publicly available online customer reviews. Design/methodology/approach Synthesizing the streams of research from text analytics, we apply two stages of methods of sentiment analysis and structural topic model incorporating meta-information buried in review texts into the topics. Findings As a result, our study reveals that the research framework effectively leverages textual information to detect, prioritize, and categorize service defects by considering the moving trend over time. Our approach also highlights several implications theoretically and practically of how methods in computational linguistics can offer enriched insights by leveraging the online medium.

• Asia pacific journal of information systems
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• v.33 no.3
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• pp.677-701
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• 2023

With the rapid advancement of social media analytics and artificial intelligence, many studies have used online customer reviews as an important source to measure service quality in many industries, including the hotel industry. However, these studies have failed to identify the relative importance of different dimensions of service quality and their role in customer satisfaction. To fill this research gap, this study aims to identify the effects of service quality on hotel customer satisfaction from the multidimensional perspectives using sentiment analysis with self-training on online reviews. Additionally, the moderating role of the brand of origin for each service quality dimension is also investigated. Drawing on the SERVQUAL model and brand of origin concept, this study develops 12 hypotheses and empirically tests them using 30,070 online customer hotel reviews collected from TripAdvisor.com. The results indicated that overall service quality and each dimension of SERVQUAL significantly influenced customer satisfaction of hotels. The results also confirmed the moderating effects of brand of origin on overall service quality. However, the moderating effects of brand of origin for the tangible, reliability, and empathy dimensions of service quality were significant, whereas the effects for responsiveness and assurance were not. This study sheds new light on service quality measurement by analyzing the multidimensional features of service quality and the role of brand of origin in the hotel service context.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.4 no.2
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• pp.154-173
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• 2010

Database outsourcing is unavoidable in the near future. In the scenario of data stream outsourcing, the data owner continuously publishes the latest data and associated authentication information through a service provider. Clients may register queries to the service provider and verify the result's correctness, utilizing the additional authentication information. Research on On-line Stream Analytics (OLSA) is motivated by extending the data cube technology for higher multi-level abstraction on the low-level-abstracted data streams. Existing work on OLSA fails to consider the issue of database outsourcing, while previous work on stream authentication does not support OLSA. To close this gap and solve the problem of OLSA query authentication while outsourcing data streams, we propose MDAHRB and MDAHB, two multi-dimensional authentication approaches. They are based on the general data model for OLSA, the stream cube. First, we improve the data structure of the H-tree, which is used to store the stream cube. Then, we design and implement two authentication schemes based on the improved H-trees, the HRB- and HB-trees, in accordance with the main stream query authentication framework for database outsourcing. Along with a cost models analysis, consistent with state-of-the-art cost metrics, an experimental evaluation is performed on a real data set. It exhibits that both MDAHRB and MDAHB are feasible for authenticating OLSA queries, while MDAHRB is more scalable.

• Journal of Internet of Things and Convergence
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• v.8 no.3
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• pp.69-74
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• 2022

Big data related analysis techniques, the prescriptive analytics methodology improves the performance of passive learning models by ensuring that active learning secures high-quality learning data. Prescriptive analytics is a performance maximizing process by enhancing the machine learning models and optimizing systems through active learning to secure high-quality learning data. It is the best subscription value analysis that constructs the expensive category data efficiently. To expand the value of data by collecting research field, research propensity, and research activity information, customized researcher through prescriptive analysis such as predicting the situation at the time of execution after data pre-processing, deriving viable alternatives, and examining the validity of alternatives according to changes in the situation Provides research information service.

• Journal of Advanced Navigation Technology
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• v.18 no.5
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• pp.524-531
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• 2014

In this paper, we have proposed the processing and analyzing the linked open data (LOD), a kind of big-data, using resources of cloud computing. The LOD is web-based open data in order to share and recycle of public data. Specially, we defined the InfograaS (Info-graphic as a service), new business area of SaaS (software as a service), to support visualization technique for BA (business analytics) and Info-graphic. The goal of this study is easily to use it by the non-specialist and beginner without experts of visualization and business analysis. Data visualization is the process to represent visually and understand the data analysis easily. The purpose of data visualization is to deliver information clearly and effectively by chart and figure. The big data of public data are shared and presented in the charts and the graphics understood easily by various processing results using Hadoop, R, machine learning, and data mining of open source and resources of cloud computing.