• 한국의류산업학회지
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• 제15권5호
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• pp.753-762
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• 2013

This study identifies meaningful factors that influence relationship switching intention and multi-channel use intention for department store customers. Two types of commitment (affective and calculative commitment) are proposed as mediators between satisfaction and behavioral intention. A web-based survey collected fashion product data from consumers who had a relationship with a department store. A total of 150 responses were analyzed by frequency analysis and reliability analysis, CFA, and SEM analysis with SPSS 18.0 and AMOS 18.0. Department store attributes were composed of four factors (product, salespersons, facilities and place, and price and promotion). Department store satisfaction was specified as a second order latent construct which was reflected in the satisfaction with the four department store attributes. Department store satisfaction had a significant negative influence on calculative commitment and a positive effect on affective commitment. Calculative commitment affected switching intention and affective commitment determined multichannel use intention. This study has implications for retail marketers that target fashion consumers and academics who research consumer behavior in retail settings. The most important result is that the affective commitment and the calculative commitment serve different functions. Department store managers need to make an increased effort to instigate an affective customer commitment in order to reduce switching intention.

• 유통과학연구
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• 제21권5호
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• pp.19-29
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• 2023

Purpose: The study's primary objective was to pinpoint the variables impacting consumers' impulsive purchasing decisions in the distribution centers in Kathmandu, the capital city of Nepal. Research design, data, and methodology: The independent variables used to identify consumer impulse buying behavior were the in-store displays, store employee behavior, reference groups, and promotional activities. A 6-point Likert scale questionnaire was employed for collecting the primary data from customers at the retail center of Kathmandu. The study's sample size was 396, employing a convenient sampling method. Statistical Package for the Social Sciences (SPSS) and Analysis of a Moment Structures (AMOS) have been used to show the relationships between dependent and independent variables. Results: The outcome of the path analysis using structural equation modeling demonstrates that in-store displays, reference groups, and store employees' behavior significantly influence the customers' impulse buying decisions in the distribution center. Additionally, it has been discovered that promotional activities have no significant impact on consumers' impulsive purchasing decisions made at the retail center of Kathmandu. Conclusions and Implications: The study's findings indicate that the actions of store personnel, reference groups, and in-store displays significantly contribute to the acceleration of impulsive purchases. Such findings provide researchers and business executives with a road map for the future.

• 유통과학연구
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• 제14권6호
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• pp.17-26
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• 2016

Purpose - The purpose of this study is to measure the effect on the attributes for store selection and Korean government regulations for large retailers on consumption emotion. Research Design, Data, and Methodology - Using SPSS ver.22, factor analysis & Cronbach's alpha, correlation, and regression test were performed. The total of 287 questionnaires were used for the analysis Result - Familiarity, perceived price, and perceived image have a positive effect on consumption emotion, but perceived quality & service did not. The Consumption emotion had a positive effect on traditional market revisit intentions. Retail regulation preference has a mediate effect between consumption emotion and familiarity & perceived price. Retail regulation preference also has a mediate effect between consumption emotion and traditional market revisit intension. Conclusion - Relationship marketing with sincerity is very important to keep familiarity, perceived price and image. People's consumption trend was changed due to dual career couple and heavy traffic jam in big cities. Therefore, a retail regulation cannot be a right solution for revitalizing traditional markets. So we need to find out an actual situation and design a win-win strategy between large retailers and traditional market.

• 한국가구학회지
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• 제26권1호
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• pp.71-76
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• 2015

It is important thing that air quality affects human health. And It is more important thing that Indoor Air Quality more affects human health than Outdoor Air Quality. The cause of that is indoor air pollutants are more absorbed than outdoor air pollutants. By the way, in case of Multi-use facility for example office, department store, school etc., it has a feature that there are more people than any other buildings. therethrough, effects of Indoor Air Quality of Multi-use facility affect more people's health than Indoor Air Quality of any other buildings. However, in multi-use facility, specifically retail store, chemical treated materials are used for interior finishing, showcase finishing and product finishing because esthetic element is more added for detention of customer. Consequently, in place where demands brisk sales, possibility that indoor air is polluted by VOCs is high. This study considered retail store's Indoor Air Quality. as result of experiment, figure of department store's air pollution exceed about 5~20 times in guideline of multi-use facility's Indoor Air Quality in any kind of shop of department store (guideline : $500{\mu}g/m^3$).

• 유통과학연구
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• 제15권8호
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• pp.5-14
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• 2017

Purpose - This study empirically analyses the sale changes in large retail stores directly resulting from increased controls on those stores. More specifically, we discuss the economic impacts on Korean regulations that restrict trading hours and mandate statutory store closure 'holidays' twice per month. Research design, data and methodology - we attempt to empirically analyse the economic effects of trading hours regulations through quantitative analysis of the sales revenue data of large retail stores. We introduce the data and methods of empirical analysis used to analyse the economic effects of trading-hour regulations on large retail stores. We use a panel regression to analyse the sales losses of large retail stores caused by the new constraints on business hours. Results - The results of this study show that the sales of large retail stores fell by the average of 3.4% per month during the regulation periods. However, regulations affecting large retail stores have various economic impacts, including variations in sales, changes in consumption patterns, and influences on consumer welfare and national economy. Conclusions - Such changes may also be captured by other metrics: accordingly, further researches are needed to measure the impact of regulations on economic indicators such as employment and GDP.

• 유통과학연구
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• 제12권9호
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• pp.95-99
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• 2014

Purpose - This study aims to develop and empirically test a multi-dimensional service convenience scale with the dimensions and measurement items of service convenience perceived by Korean consumers in retail contexts. Research design, data, and methodology - The study adopts the framework suggested by Berry et al. (2002) and conceptualizes service convenience as a second-order reflective construct comprising 31 items. Three department store chains (Hyundai, Lotte, and Shinsegae) and three discount store chains (E-mart, Homeplus, and Lotte Mart) were involved 510 valid responses were used for the empirical testing. Results - The measurement model is acceptable for internal consistency, convergent validity, and discriminant validity. Further, the structural model results show that service convenience is positively related to satisfaction. Results of the rival model comparison indicate that the proposed second-order factor model provides a better fit to the data than both the five-factor and the one-factor model. Conclusions - The multi-dimensional, second-order conceptualization of service convenience is robustly supported. This study provides psychometrically valid scales to measure service convenience in retail contexts as conceptualized by Berry et al. (2002).

• 복식
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• 제63권7호
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• pp.17-30
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• 2013

An understanding of store patronage behavior is a critical issue for retail managers, especially when it comes to a new kind of retail store, as it enables them to identify and target potential customers. Reflecting this managerial need, this study is focused on the fashion multi-brand shop, specifically investigating its store attributes, customers' shopping orientation, and store patronage. Accepting the shifting marketing paradigm from 4P's marketing mix to 7P's marketing mix, the 7P's marketing mix is employed in this study to measure the store attributes, including people(sales oriented and customer oriented), price, place, promotion, physical environment, process, and product. The store attributes significantly influencing patronization are found as customer oriented sales people, product, physical environment, and process. The shopping orientations of the customers, 222 female adults aged from 20s to 40s are found as ostentatious, pleasant, fashion pursuant, rational, and addictive. The consumers who are ostentatious, pleasant, and fashion pursuant are highly likely to be patronize to the fashion multi-brand shops.

• 지적과 국토정보
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• 제45권2호
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• pp.191-201
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• 2015

이 연구는 서울시 상가권리금에 영향을 주는 요인을 제시하는 데 그 목적이 있다. 나아가 상가거래에 발생하는 상가권리금, 상가월세, 보증금을 사용하여 상가권리금과 상가임대료와의 인과성을 제시하고자 하였다. 이 연구결과를 요약하면 다음과 같다. 첫째, $m^2$당 상가권리금과 $m^2$당 상가월세의 상관관계 분석의 결과에 의하면, 상가권리금과 상가월세와의 관계는 높은 정(+)의 상관관계가 있다. 특히, 상가월세의 비중은 상가권리금을 추정할 때 가장 많은 영향을 주는 것으로 분석되었다. 또한 상가 거래에서 발생하는 상가권리금의 산정을 상가의 특성과 상가임대료를 사용하여 합리적으로 결정할 수 있다. 둘째, 상가월세와 상가보증금이 상가권리금의 판단 기준이 될 수 있다는 것을 보였다. 아울러, 상가매출이 높으면 상가임대료가 높게 형성되며 나아가 업종 및 상권의 특성, 상가임대료의 구성 비율에 따라 상가매매가격의 관계가 다르게 형성될 수 있다는 것을 보였다. 요약하면, 이 연구는 총임대료 대비 월세 비중은 $m^2$당 상가권리금을 결정하는 중요한 변수라는 것을 실증적으로 제시하였다.

• 품질경영학회지
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• 제32권2호
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• pp.109-131
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• 2004

This research tried to clarify the impact of service quality on the customer satisfaction, customer retention and switching barriers in the competitive structure between department store and discount store. We measured the level of service quality by using the methodology which had been adopted in the service quality research area. Using the internet survey method, we gathered data from 750 consumers of each industry. We used various analysis methods such as the regression analysis, t-test, and hierarchical regression analysis. The results reveal different patterns in the two sectors in the retail industry with respect to switching barriers. We conclude that switching barriers play an important role in consumer satisfaction and retention.

• 한국콘텐츠학회논문지
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• 제8권11호
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• pp.286-295
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• 2008

본 연구는 점포충성도에 영향을 미치는 브랜드만족, 브랜드신뢰, 점포만족, 점포신뢰 간의 구조적 관계를 검증하였다. 분석결과 점포충성도는 단순하게 브랜드나 점포 각각에 대한 만족과 신뢰 형성보다는 브랜드와 점포가 결합된 만족과 신뢰를 제공함으로써 강력한 점포충성도를 형성할 수 있었다. 또한 점포충성도 형성 과정으로는 관계지향적 고객의 경우 브랜드만족이 브랜드신뢰에 영향을 주고, 브랜드신뢰는 점포신뢰에 영향을 주어 점포충성도를 형성하였고, 거래지향적 고객의 경우 브랜드만족이 점포만족에 영향을 주어 직접적으로 점포충성도를 형성하는 두 가지 경로를 확인하였다. 따라서 관계지향적 고객에게는 소비자가 점포브랜드에 신뢰할 수 있도록 차별화할 수 있는 파워브랜드를 제공하여야 하고, 거래지향적 고객에게는 점포에 만족할 수 있도록 점포환경을 개선하고 서비스를 강화하여야 하는 마케팅시사점을 제공한다.