1 |
Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1-18.
DOI
|
2 |
Anderson, E. W., & Weitz, B. (1992). The use of pledges to build and sustain commitment in distribution channels. Journal of Marketing Research, 29(1), 18-34.
DOI
ScienceOn
|
3 |
Bansal, H. S., Irving, P. G., & Taylor, S. F. (2004). A three component model of customer commitment to service providers. Journal of Academy of Marketing Science, 32(3), 234-250.
DOI
ScienceOn
|
4 |
Bearden, W. O., & Teel, J. E. (1983). Selected determinants of consumer satisfaction and complaint reports. Journal of Marketing Research, 20(1), 21-28.
DOI
ScienceOn
|
5 |
Bolton, R. N. (1998). A dynamic model of the duration of the customer's relationship with a continuous service provider: the role of satisfaction. Marketing Science, 17(1), 45-65.
DOI
ScienceOn
|
6 |
Brynjolfsson, E., & Smith, M. (2000). Frictionless commerce? a comparison of Internet and conventional retailers." Management Science, 46(4), 563-585.
DOI
ScienceOn
|
7 |
Cho, H. J., & Noh, J. S. (2009). A study on customer satisfaction, commitment, and switching intention of mobile telecommunications. Journal of Korea Association of Business Education, 53, 195-217.
|
8 |
Choi, M. Y. (2011). The effects of new luxury fashion brand's product benefit on brand loyalty and brand commitment-focus on dual path model by brand attitude and brand attachment. Journal of Korea Society of Clothing Industry, 13(5), 717-727.
DOI
ScienceOn
|
9 |
Chung, U. Y., & Moon, H. Y. (2008). Impact of switchover barrier, switchover intention and willingness to revisit on customer's characteristics. Journal of the Korea Contents Society, 8(9), 259-273.
과학기술학회마을
DOI
ScienceOn
|
10 |
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987). Developing buyer-seller relationships. Journal of Marketing, 51(2), 11-27.
DOI
ScienceOn
|
11 |
Fornell, C., & Wernerfelt, B. (1988). A model for customer complaint management. Marketing Science, 7(3), 287-298.
DOI
ScienceOn
|
12 |
Fullerton, G. (2005). The service quality-loyalty relationship in retail services: does commitment matter?. Journal of Retailing and Consumer Services, 12, 99-111.
DOI
ScienceOn
|
13 |
Ganesan, S. (1994). Determinants of long-term orientation in buyerseller relationship. Journal of Marketing, 58(2), 1-19.
|
14 |
Garbarino, E., & Johnson, M. (1999). The different roles of satisfaction, trust, and commitment in customer relationships. Journal of Marketing, 63(2), 70-87.
DOI
ScienceOn
|
15 |
Grayson, K., & Ambler, T. (1999). The dark side of long-term relationships in marketing services. Journal of Marketing Research, 16(2), 132-141.
|
16 |
Gustafsson, A., Johnson, M. D., & Roos, I. (2005). The effects of customer satisfaction, relationship commitment dimensions and triggers on customer retention. Journal of Marketing, 69(4), 210-218.
DOI
ScienceOn
|
17 |
Hwang, S. A., & Hwang, S. J. (2011). The effect of cosmetic companies` CRM activities on relationship benefits, relationship commitment and brand switching reduction intention. Journal of the Korean Home Economics Association, 49(7), 97-109.
과학기술학회마을
DOI
ScienceOn
|
18 |
Han, K. Y. (2010). The relative effects of store attribute satisfaction and commitment on customer retention and switching intention based on store image. Unpublished master's thesis, Hankuk University, Seoul.
|
19 |
Han, K. Y., Jun, W. J., & Park, J. Y. (2009). The effects of off-line store attribute benefits on customer retention and switching: the mediating effect of commitment. Journal of the E-business Studies, 10(3), 305-341.
DOI
|
20 |
Hutcheson, G. D., & Moutinho, L. (1998). Measuring preferred store satisfaction using consumer choice criteria as a mediating factor. Journal of Marketing Management, 14(7), 705-720.
DOI
|
21 |
Jones, M. A., Reynolds, K. E., Mothersbaugh, D. L., & Beatty, S. E. (2007). The positive and negative effects of switching costs on relational outcomes. Journal of Service Research, 9(4), 335-355.
DOI
ScienceOn
|
22 |
Joo, Y. H. (2009). Multichannel shopping and customer satisfaction: the role of shopping experience and customer-firm relationship characteristics. Journal of Korea Distribution Association, 15(4), 21-60.
과학기술학회마을
|
23 |
Kaltcheva, V. D., & Weitz, B. (2006). When should a retailer create an exciting store environment? Journal of Marketing, 70(1), 107-118.
DOI
ScienceOn
|
24 |
Kang, H. S. (2003). Study on the switching behavior of customers of local monopolistic department store. Journal of Global Academy of Marketing Science, 12, 29-57.
과학기술학회마을
DOI
|
25 |
Keaveney, S. M. (1995). Customer switching behavior in service industries: an exploratory study. Journal of Marketing, 59(2), 71-82.
|
26 |
Kumar, V., & Venkatesan, R. (2005). Who are the multi-channel shoppers and how do they perform? correlates of multi-channel shopping behavior. Journal of Interactive Marketing, 19(2), 44-62.
DOI
ScienceOn
|
27 |
Kim, H. J., & Lee, S. H. (2007). An analysis of consumer`s buying behaviors and the importance of store attributes in SPA brand - Focused on female college student in Seoul metropolitan area and Gyeongi-Do area. The Research Journal of the Costume Culture, 15(3), 369-382.
과학기술학회마을
|
28 |
Kim, J. H., & Lee, J. H. (2011). A study on factors that affect the selection of multichannel in the apparel retail -based on the characteristics of marketing and customer. Journal of the Korean Society of Clothing and Textiles, 35(7), 801-815.
과학기술학회마을
DOI
ScienceOn
|
29 |
Kim, K. I., & Kim, M. Y. (2001). The differences of consumer perception toward the components of apparel store. Distribution Research, 6(1), 1-21.
과학기술학회마을
|
30 |
Lee, E. H., Kim, S. H., & Choi, J. M. (2012). Cross-channel shopping behavior between the internet retail type and store-based retail types -Focus on information of fashion product and fabrics. The Journal of the Korean society of costumes, 62(4), 46-57.
과학기술학회마을
DOI
ScienceOn
|
31 |
Lee, E. J., & Kim, J. O. (2011). The service quality perception, purchase satisfaction, recommendation intention, and switching intention of fashion consumers according to the types of internet shopping malls. Journal of the Korean Society of Clothing and Textiles, 35(8), 890-905.
과학기술학회마을
DOI
ScienceOn
|
32 |
Li, J. (2009). The antecedents and consequences of affective and calculative relationship commitment between customer and service providers. Unpublished master's thesis, Chungnam National University, Daejeon.
|
33 |
Park, S. Y., & Bae, S. W. (2010). The impact of core service quality and relational benefit on customer defection and recommendation intentions through customer satisfaction and switching barrier. Journal of Marketing Management, 15(1), 75-106.
|
34 |
Meyer, J. P., & Herscovitch, L. (2001). Commitment in the workplace: toward a general model. Human Resource Management Review, 11(3), 299-326.
DOI
ScienceOn
|
35 |
Na, Y. K., & Oh, W. G. (2010). A study on fashion store attributes and brand equity according to lifestyle and brand type. The Korean Society of Fashion Design, 10(3), 97-114.
|
36 |
Park, N. H., Chun, T. Y., & Hwang, A. R. (2007). The relationship among relationship quality, loyalty for perceived service quality on Department stores. Journal of the Korea Society for Clothing Industry, 9(1), 55-64
과학기술학회마을
|
37 |
Reichheld, F. F., & Sasser, W. E. (1990). Zero defections: quality comes to services. Harvard Business Review, 68(5), 105-111.
|
38 |
Shim, S., & Kotsiopulos, A. (1992). A patronage behavior of apparel shopping: part 1. shopping orientation store attributes, information sources and personal characteristics. Clothing and Textiles Research Journal, 10(2), 48-57.
|
39 |
Shin, J. H., Park, J. O., & Kwon, Y. A. (2006). A study on the importance degree of store attribute according to fashion product types and task situations. Journal of the Korean Society of Clothing and Textiles, 30(9), 1366-1377.
과학기술학회마을
|
40 |
Shin, S. Y., & Park, J. O. (1999). The clothing purchase tendency of the department patronage consumers according to shopping orientation, importance of store attributes, and self-image. Journal of the Korean Society of Clothing and Textiles, 23(6), 841-852.
과학기술학회마을
|
41 |
Wallace, D. W., Giese, J. L., & Johnson, J. L. (2004). Customer retailer loyalty in the context of multiple channel strategies. Journal of Retailing, 80(4), 249-263.
DOI
ScienceOn
|
42 |
Smith, J. B., & Barclay, D. W. (1997). The effects of organizational differences and trust on the effectiveness of selling partner relationships. Journal of Marketing, 61(1), 3-21.
DOI
ScienceOn
|
43 |
Sweeney, J., & Swait, J. (2008). The effects of brand credibility on customer loyalty. Journal of Retailing and Consumer Services, 15(3), 179-193.
DOI
ScienceOn
|
44 |
Verhoef, P.C., Franses, P. H., & Hoekstra, J. C. (2002). The effect of relational constructs on customer referrals and number of services purchased from a multiservice provider: does age of relationship matter?. Journal of Academy of Marketing Science, 30(3), 202-216.
DOI
|
45 |
Wetzels, M., de Ruyter, K., & Birgelen, M. (1998). Marketing services relationships: the role of commitment. Journal of Business and Industrial Marketing, 13(4/5), 406-423.
DOI
ScienceOn
|
46 |
Yoo, D. K., & Suh, S. W. (2009). The effect of medical service quality and perceived risk on customer satisfaction, repurchase intention, and churn intention as to hospital sizes. Journal of the Korea Service Management Society, 10(3), 97-130.
DOI
|
47 |
Zeelenberg, M., & Pieters, R. (2004). Beyond valence in customer dissatisfaction: a review and new findings on behavioral responses to regret and disappointment in failed services. Journal of Business Research, 57(4), 445-455.
DOI
ScienceOn
|