• Title/Summary/Keyword: Improvement Expectation

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Identification of Quality Attributes of University Foodservice and Factors Required for the Improvement of Customer Satisfaction: A Case Study Using IPA Model (대학급식 서비스 품질 속성 및 품질 개선요인 도출: IPA 모델 적용 사례연구)

  • Lee, So-Jung;Jung, Hyun-Young
    • Journal of the Korean Dietetic Association
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    • v.16 no.3
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    • pp.208-225
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    • 2010
  • Our research consisted of a qualitative study investigating the quality attributes of university foodservices through focus group interviews and a quantitative study evaluating service quality of university foodservices through a survey. Sixteen quality attributes were derived and customer satisfaction questionnaires included these 16 quality attributes with a five-point Likert scale. An Importance-Performance Analysis (IPA) model was applied in order to identify operational strategies necessary to improve service quality. The survey questionnaires were distributed to 600 university students enrolled in a university located in Kwangju and statistical analysis was performed on 555 surveys using an SPSS package. Overall customer satisfaction with the quality of university foodservices was relatively low (under 3.0) while the expectation was inclined to be high (over 4.0). The main reasons for using the university foodservice were given as inexpensive price (67.6%) and time saving (22.9%). A factor analysis of 16 quality attributes revealed two separate factors: food quality (Cronbach's alpha=0.911) and service quality (Cronbach's alpha=0.934). Variety of menu, convenient location, and sanitation of utensils and facilities were identified by an IPA model as factors needing improvement in operational strategies.

Location Selection Factors for International Distribution Center in Port Hinterland - A Review of Busan New Port Hinterland from User's Perspective -

  • Kim, Si Hyun;Shin, Gun Hoon
    • THE INTERNATIONAL COMMERCE & LAW REVIEW
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    • v.64
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    • pp.187-210
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    • 2014
  • As port functions change to act as an economic catalyst and take on a central position in industries engaged in international trade, port hinterland has become a significant component in international shipping. The success of port hinterland as a strategic base of logistic activities critically depends on location selection factor for international distribution center that links elements of global supply chain management. By examining multi-measurement items empirically, this paper analyzed location selection factor for international logistics distribution center in port hinterland, and evaluated Busan new port hinterland from the user's perspective. Employing exploratory factor analysis, the results revealed that the model structured around five factors incorporating geo-location and accessibility, availability, political supports, cost factors, and quality of business environment is valid and reliable in the context of the location selection factors for logistics distribution center in the context of port hinterland operations. The evaluation of Busan new port hinterland provides useful insights for strategic improvement to accommodate the users' expectation. Further, the model offers both a descriptive and diagnostic strategic management tool for port hinterland development and operations, to guide future improvement.

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A Study on the Motives of Women's Appearance-Management Behavior - Focusing on Plastic Surgery and Obesity Treatment - (여성의 외모관리 행동의 동기연구 - 성형수술·비만체형관리 사례를 중심으로 -)

  • Lee, Hyun-Ok;Ku, Yang-Suk
    • Fashion & Textile Research Journal
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    • v.8 no.1
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    • pp.113-122
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    • 2006
  • The purpose of the study was to identify the motives of women's appearance-management behavior, and examine how women perceived the appearance -management behavior and pursuit of ideal body image. The depth interview method was managed to five female subjects who had experiences in plastic surgery and obesity treatment. The instance analysis used in this study. The results were as follows : There were four types of women's appearance-management behavior. First, women perceived themselves by using other people's evaluation, and it was the first motive of appearance-management behavior. It shows that appearance is not based on the real self-image but is the evaluated self-image by others. Second, women were willing to suffer the pain in the plastic surgery and obesity treatment by the expectation of appearance improvement. It means the result of reducing the difference between the actual self-figure and the ideal self-image. Third, the sexual discrimination culture had an influence on appearance-management behavior. It seems the sense of male superiority spreaded over the Korean society. Lastly, women improved self-satisfaction and self-esteem through their physical appearance as an alternative method for better life.

A Study on the Improvement Plan of Domestic Fire Industry (국내 소방산업 육성방안에 관한 연구)

  • Shin, Mi-Young;Kim, Jung-Sook;Jung, Do-Young
    • Fire Science and Engineering
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    • v.25 no.2
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    • pp.60-70
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    • 2011
  • Due to the city concentrated symptoms, high-rise building symptoms and diversity, the scale of fire disaster is increasing. So the economic expectation of fire disaster industry is growing. The domestic fire industry has an inadequate system, and hasn't a methodical system to foster the industry. And also most of the fire industry company are small and poor scale. So they haven't enough infrastructure like technical skill, manpower, marketing and so on. In order to drive fire industry from local fire protection industry to knowledge service, in this study, the items of human resources fostering, infrastructure and R&D were set and analyzed as detailed growth analysis factors. Also, the improvement plans were suggested and compared with IT industry which is defined as core industry in the 21st century knowledge-based economy in Korea.

A Study on Smartphone Addiction and Mental Health Trend Improvement in Koreans (한국인의 스마트폰 중독과 정신건강 경향 개선에 관한 연구)

  • Choi, Do-Hyeon
    • Journal of Convergence for Information Technology
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    • v.9 no.11
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    • pp.22-27
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    • 2019
  • Along with the universalization of smartphones, smartphone addiction is becoming a physical and mental social problem. The purpose of this study was to investigate the relevance of the problems caused by addiction in 300 adolescents, adults and the elderly. The results showed that the use of SNS and messenger were most related to the negative factors such as health problems, depression, antisocial, schizophrenia, lower self-esteem, and lower social expectation. In addition, games and videos were analyzed to have relatively low negative problems. Focusing on the high addiction rate, the researcher further analyzed the preference for problem solution and discussed the improvement measures for smartphone addiction reduction.

College Life Adjustment Factors Affecting the Work Values of Public Health Major Student (보건의료행정 전공 대학생의 직업가치에 영향을 미치는 대학생활적응 요인)

  • Nam, Jung-He;Lee, Hye-Kyong
    • The Journal of the Korea Contents Association
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    • v.20 no.11
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    • pp.581-589
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    • 2020
  • This study aims to examine the effects of adjustment factors to college life on the work values of public health major students. We sampled 530 undergraduate students majoring in public health administration and engineering from Kyunggi-do, and analyzed the data using t-test, correlation and regression methods obtained from SPSS Win 21.0 software. We found that (1) a student's intrinsic work value is positively related to their adjustment to college life factors but extrinsic work value is positively related to 'professor-student interaction', 'college life satisfaction' and 'expectation for the service college'; (2) 'social integration', 'professor-student interaction' and 'expectation for the service college' influenced to intrinsic work value; (3) 'career identity', 'family support', and 'college life satisfaction' influenced to extrinsic work value. Based on the results of this study, that the improvement of adjustment to college life factors influence on the work values were discussed.

Survey of Pharmacopuncture Education in Korean Traditional Medicine Schools (한의과대학의 약침학 교육현황 조사 연구)

  • Kim, Byung-Woo; Lim, Chung-San;Choi, Ga-Young;Kang, Dae-In;Lee, Hee-Choon;Kim, Hyun-Do;Kwon, Ki-Rok
    • Journal of Pharmacopuncture
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    • v.13 no.3
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    • pp.81-90
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    • 2010
  • Objectives: This investigation was conducted to evaluate current education status of pharmacopuncture in Korean traditional medicine schools and suggest improvement in the structure of pharmacopuncture education. Methods: Among the eleven Korean traditional medicine schools in the country, six schools participated in the survey. 252 students in fifth and sixth year whom have finished pharmacopuncture studies completed were given questionnaire developed for the purpose and survey results were analyzed. Results : 1. For the question pertaining to the text used for the pharmacopuncture lecture, a significant difference was witnessed suggesting that few schools were not utilizing common textbooks. 2. For the item pertaining to the lecture progression, each school showed significant difference and student satisfaction rate differed vastly between schools. 3. Lecture hours and lecture materials were also significantly different between schools and overall satisfaction rate was low. 4. All of students participated in the survey had high expectation in the clinical applications of pharmacopuncture treatment. Conclusions: Above findings indicate that students at Korean traditional medicine schools throughout the nation have high expectation for pharmacopuncture, but lack of standardized education system and materials and qualified instructors calls for immediate modification in the education of pharmacopuncture studies.

Multi-Channel Multi-Interface Active RFID Reader and Protocol (다중 채널 다중 인터페이스 능동형 RFID 리더 및 프로토콜)

  • Park, Hyun-Sung;Kim, Dong-Hyun;Chung, Sang-Hwa;Baek, Yun-Ju;Kim, Jong-Doek
    • Journal of KIISE:Information Networking
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    • v.36 no.2
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    • pp.118-129
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    • 2009
  • The ISO 18000-7 Active RFID standard, a single channel system operating in the 433Mhz, faces technical difficulties in supporting some recently introduced application demands because of its low transmission rates and radio interference between readers. We propose a new multi-channel active RFID system operating in the 2.4Ghz. The special feature of the proposed system is that a reader makes use of multiple interfaces to improve its performance like a multi-core processor. However if only a small part of interfaces are actually used, the performance improvement would not meet the expectation. To overcome this problem, a new multi-channel multi-interface active RFID protocol, which balances communication loads among all available interfaces, is necessary. 3 protocols, named as "Aggregated", "LP-Combined", "AP-Balanced", are proposed. Through simulation, we compare them for various conditions by changing number of tags, number of interfaces, tag data size. AP-Balanced shows the best performance and its performance increases almost linearly as the number of interface increases, which meets our expectation.

Improvement of Network Intrusion Detection Rate by Using LBG Algorithm Based Data Mining (LBG 알고리즘 기반 데이터마이닝을 이용한 네트워크 침입 탐지율 향상)

  • Park, Seong-Chul;Kim, Jun-Tae
    • Journal of Intelligence and Information Systems
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    • v.15 no.4
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    • pp.23-36
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    • 2009
  • Network intrusion detection have been continuously improved by using data mining techniques. There are two kinds of methods in intrusion detection using data mining-supervised learning with class label and unsupervised learning without class label. In this paper we have studied the way of improving network intrusion detection accuracy by using LBG clustering algorithm which is one of unsupervised learning methods. The K-means method, that starts with random initial centroids and performs clustering based on the Euclidean distance, is vulnerable to noisy data and outliers. The nonuniform binary split algorithm uses binary decomposition without assigning initial values, and it is relatively fast. In this paper we applied the EM(Expectation Maximization) based LBG algorithm that incorporates the strength of two algorithms to intrusion detection. The experimental results using the KDD cup dataset showed that the accuracy of detection can be improved by using the LBG algorithm.

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Knowledge and Attitudes of Some College Students on General Drugs that They Use by Self-Judgment and Status and Relevant Factors (일부 대학생의 자가 판단에 의해 사용하는 일반의약품에 대한 지식, 인식태도 및 사용실태와 관련요인)

  • Cho, Young-Chae;Yang, Hye-Kyeong
    • Korean Journal of Health Education and Promotion
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    • v.24 no.1
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    • pp.45-61
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    • 2007
  • Objectives: This study aims to identify the usage status of general drugs by some college students based on their own judgment and the relevant factors having impact on them. Methods: The questionnaire survey was conducted by visiting the students in 3 colleges in Daejeon and Chungcheongnam-Do. 792 students were finally selected as the subjects. The results were statistically analyzed using the SPSSWIN(ver 13.0) and $x^2-test$, ANOVA and multiple regression analysis were conducted. Results: The usage status of college students showed the significant difference by general features, knowledge and recognition attitude. The knowledge level of students on the general drugs was very low. They had excessive expectation on the general drugs in terms of the recognition attitude. The lowest factor was the distrust on the general drugs. 27.5% of subjects was satisfied with the effect after using 48.1%m when the drugs were frequently used. Those who experienced the side effects accounted for 9.6%. In accordance with the analysis on the factors related to the knowledge on, recognition attitude on and usage status of general drugs, the education had the highest influence on the abuse and misapplication of drugs. For the mistrust factor on the drugs and negligence factor on abnormal response, the gender was the most influencing. The knowledge level was the greatest impact on the excessive expectation factor on the drugs. The factor that the usage status was the most influential was the education on the abuse and misapplication of drugs. Conclusions: The systematic approach including establishment of health policies for the improvement of health and health education activity should be implemented on the basis of the thorough analysis on the knowledge level and recognition on drugs and the factors influencing on the usage of drugs.