• 대한통합의학회지
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• 제9권1호
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• pp.69-90
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• 2021

Purpose : This study explores unmet medical services within a region for patients admitted to a single medical institution in one region and was to analyze the importance and satisfaction of hospital selection attributes. Through this, we tried to solve the unmet medical needs of patients and provide useful basic data in terms of hospital management in the region. Methods : It were collected to a total of 250 questionnaires for patients admitted to the regional integrative medical hospital. However, 232 samples were used for the final analysis, excluding 18 copies not reported in good faith. For the analysis, first, demographic frequency analysis of inpatients and inpatients was performed, and second, characteristics of patients, including frequent disease receiving treatment, were analyzed. Next, descriptive statistics analysis was conducted on unmet medical service intentions. In terms of hospital selection attribute, the items of continuity maintenance (I quadrant), priority visibility (II quadrant), low priority (III quadrant), and excessive effort (IV quadrant) were derived using the IPA (importance-performance analysis) matrix technique. Results : The derived results were classified by item and area. In the priority administration area, it was the reputation and recognition of medical institutions and the service area of medical institutions. In the case of items, there were 6 items including the importance of surgery and medical expenses, and diet at hospitalization. 1) Conclusion : Thus a result of this study, resources are efficiently allocated to priority correction areas with high importance but low satisfaction and circulatory medical treatment is performed in the departments required by patients who use medical care and, various methods, such as preparing a policy to support medical expenses, should be sought.

• 한국식품조리과학회지
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• 제22권3호통권93호
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• pp.346-354
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• 2006

The purpose of this study was to gather useful information for establishing an efficient marketing direction by investigating the performance (satisfaction) and importance for the quality, popularization and merchandising of local foods in the Ulsan area. A questionnaire was answered by 500 citizens over 16 years old living in the Ulsan area. The study data were analyzed by Importance-Performance Analysis method(IPA), frequency analysis, T-test, and ANOVA. The analysis of the quality attributes of local foods for tourist merchandising showed that importance was generally higher than performance. 'Sanitation', 'taste', 'freshness', 'healthfulness', 'nutrition' and 'service' were revealed to be significant ones in the quality attributes. The respondents thought that a lot of emphasis needs to be placed on 'generalizing and globalizing local cuisine', 'passing down traditional recipes','hosting various cultural events related with traditional foods', and 'increasing the number of restaurants specializing in local traditional foods'.

• 무역학회지
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• 제46권1호
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• pp.135-154
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• 2021

This study aims to investigate the difference in the perception of shippers on the quality of air freight service between air express and air freight forwarders. This study suggests hypothesis verification and implications on importance-performance between two groups of air express and air freight forwarders. In this study, we find that important variables through paired t-test and importance-performance analysis. As a result of paired t-test, there was a difference in the use variables of the document work variables through computerization in the importance area. In the satisfaction area, there was a difference between the groups in the response to customer request and the response to accidents. The variables that need to improve the focus derived from the importance-performance analysis are document work through computer and response to accidents. It is necessary to observe and manage the response of shippers continuously by holding various transportation schedules in the schedule area, possibility of adjustment of transportation schedule, regular freight and schedule provision.

• 한국건축시공학회지
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• 제23권3호
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• pp.305-313
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• 2023

최근의 사회적 분위기에 따라 연구 결과의 사업화에 대한 관심이 증가하고 있다. 건축 시공 분야 역시 신기술에 대한 제품화가 활발히 이루어지고 있는 실정이다. 제품에 대한 사전 분석은 향후 신제품의 시장 진출시 성패를 좌우할 수 있는 중요한 절차 중 하나이다. 따라서 본 연구는 건축 분야에서 개발된 신기술의 제품화를 위한 사전 분석 방법 중의 하나로 경영전략도구로 활용되고 있는 중요도-성취도 분석을 실시하고 이의 적용 가능성을 모색하고자 한다. 본 연구에서는 기 개발된 파이프 라인 검사용 스마트볼 제품을 평가하며, 이를 위하여 제품의 품질, 편리성, 활용가능성의 범주를 설정하였다. 하위 항목으로 17개의 요인을 설정하여 관련 전문가 및 소비 집단을 대상으로 설문조사를 실시하였다. 그 결과 좋은 작업상태 지속 유지 항목, 노력 집중화의 지향 항목, 우선 순위 낮음 항목, 과잉 낭비 가능성 항목을 선정하였으며 각각 항목에 적절한 전략적 방안을 도출하였다. 본 연구는 제품의 중요도 및 성취도 측면에서 상호관계 분석을 실시함으로써 향후 개발을 위한 우선 방향을 도출할 수 있는 방안을 제공하였다.

• 동아시아식생활학회지
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• 제24권5호
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• pp.585-603
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• 2014

The purposes of this study were to investigate managers' and chefs' perception on importance and performance of operation management of Korean restaurants, and to examine Importance-Performance Analysis (IPA) for operation management. A total of 342 managers and chefs working at Korean restaurants in Seoul and Gyeonggi province were surveyed and 314 responses were returned. Excluding responses with missing data, 250 responses were used for data analysis. In terms of importance of operation management attributes, 'sanitation management (4.38)' category received the highest scores, followed by 'facility and equipment management (4.35)', 'service management (4.17)', 'production management (4.04)', 'inventory and financial management (4.04)' and 'marketing (3.25)'. In terms of performance, the highest operation management attribute was associated with 'sanitation management (4.00)', followed by 'facility and equipment management (3.80)', 'production management (3.69)', 'inventory and financial management (3.55)', 'service management (3.51)' and 'marketing (2.53)'. As the results of IPA, 'customer care and hospitality education for hall servers', 'training hall servers for menu explanation to customers', and 'neat appearances and clean uniforms of the hall servers' fell into the Quadrant II(concentrate here).

• 대한지역사회영양학회지
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• 제25권5호
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• pp.374-385
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• 2020

Objectives: This study was conducted to examine the status of foodservice management, with special interest on sanitary and nutritional food service in elderly day care centers. Methods: A total of 79 employees who managed foodservice facilities in elderly day care centers were included in the survey. The contents of the questionnaire consisted of general characteristics, importance and performance of sanitary and nutrition management, the reasons for poor performance, factors necessary for improvement, and the employee's demand for support. Data analysis was conducted using the SPSS v25.0. Results: Sanitary management showed an average importance score of 4.84 ± 0.40 and a performance score of 4.70 ± 0.61 (t-value: 8.260). The item with the lowest performance score was personal sanitary management (4.58 ± 0.71). In nutrition management, the average importance score was 4.52 ± 0.68, and the performance score was 4.20 ± 1.00 (t-value: 9.609). There were significant differences between the average score of importance and performance in both areas. As a result of an Importance-Performance Analysis, items that were recognized as important but had relatively low performance was "personal hygiene", "ventilation" and "food storage". Also in the nutritional management area, "menu planning for disease management" and "checking the saltiness in the soup" etc. had very low performance with low importance recognition. The items shown in the "low priority" quadrant were those that required professional management skills. In the areas that demanded support in foodservice management, education about sanitary and safe institutional food service had the highest score (4.42 ± 0.74), and all other items showed a demand of 4 points or more. Conclusions: Foodservice managers recognize the importance of foodservice facility management but performance is relatively low. Institutional support is, therefore, needed to improve performance. For items with low importance, it seems necessary to improve awareness of the necessity of these items and to provide education in this regard. To gradually improve foodservice management, continuous provision of education and training in these areas are of great importance.

• 한국콘텐츠학회논문지
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• 제14권5호
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• pp.411-424
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• 2014

본 연구의 목적은 서비스품질을 활용한 측정기준을 설정하여 지역문화축제에 대한 인식수준을 파악함과 동시에 서비스품질에 대한 중요도-성취도 분석을 통하여 향후 서비스품질 향상 및 방문객의 축제이용시 이용극대화를 위한 효율적인 개선운영방안을 모색하여 지역문화축제의 질적향상에 도움이 되고자 한다. 중요도와 성취도간 대응일치 t-test 결과 1)응답성 요인에서는 휴식공간여부, 시설배치도, 의사전달, 화장실비치/청결도 2) 확신성 요인에서는 음식가격, 종업원의 친절, 3)신뢰성 요인에서는 (행사장까지)축제팸플릿, 안내시설/표지판, 친절도, 스케줄안내, 신속한 대응 등 모든 항목, 4) 유형성 요인에서도 지역문화인지도, 유익성, 스토리텔링 등 모든 항목에서 5) 공감성 요인에서는 행사의 다양성과 축제내용 항목에서 유의한 차이가 있는 것으로 나타났다.

• 한국식품영양학회지
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• 제20권4호
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• pp.516-524
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• 2007

This study was conducted to evaluate contract foodservice's websites. The survey sample consisted of students majoring in food and nutrition having good knowledge of foodservice. The questionnaire requested information related to demographics, internet usage, contract foodservice company websites, and the evaluation of the websites. The data were analyzed using SPSS for windows(version 12.0). The results are summarized as follows. From the results of the factor analysis in evaluating the contract foodservice's websites, 7 factors were generated and were defined as technology & interactivity, customer service, interface, design & convenience, contents, communication, and offering of information. Of these, technology & interactivity(p<0.05), customer service(p<0.01), interface(p<0.05), design & convenience(p<0.001), content(p<0.01), communication(p<0.01), and offering of information(p<0.01) had a significant effects in terms of the on satisfaction with a website. Since the beta of the "design & convenience" factor(0.319) was the largest, it had the greatest effect on satisfaction. In the importance performance analysis, the respondents showed high recognition on the importance, but low recognition on the performance, of aspects such as menu composition, attraction of the website, offering a FAQ section, and the operation of Q&A. Also, the importance score for 'offered relevant websites' was significantly higher than the performance score. Therefore, contract foodservice companies should take into account these aspects for improving their websites.

• 한국식품조리과학회지
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• 제23권3호통권99호
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• pp.302-313
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• 2007

The purpose of this study was to investigate the gap in perceived importance-performance between dietitians and parents regarding school foodservice sanitation practices, to establish a plan for improving the school foodservice monitoring that is conducted by parents. A survey was given using questionnaires and was distributed to 31 school foodservice dietitians and to parents who attended sanitation education in October 2006. All statistical analyses were conducted using the SAS package program(version 8.2 for Windows) for descriptive analysis, t-test, and importance-performance analysis(IPA). The results of the IPA showed the following areas as improvement priorities: (1) contracting with a reliable suppliers, (2) securing proper refrigerator and freezer capacity and checking temperatures, (3) adequate design and construction of foodservice facilities and equipment, and (4) ensuring trays and utensils are clean, dry, and stored in a way that prevents contamination. The results of the IPA illustrated that school foodservice dietitians performed well in 8 out of the 21 sanitation management items. The perceived importance by parents was higher than by dietitians for accurate record keeping and documentation of HACCP worksheets(p<0.01), appropriate cleaning plans and practices(p<0.05), garbage management of inner kitchens (p<0.05), and garbage management of external kitchens(p<0.05). On the other hands, the perceived importance by dietitians was higher than that of parents for contracting with a reliable suppliers(p<0.05) and adequate design and construction of foodservice facilities and equipment(p<0.01). According to the performance analysis there were significant differences between dietitians and parents in six out of the twenty-one items. For these six items, the evaluated degree of performance by parents was higher than that of dietitians. In conclusion, proper education programs should be planned and regularly performed for the student's patents who take part in school foodservice monitoring in order to improve on their monitoring.

• 예술인문사회 융합 멀티미디어 논문지
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• 제7권9호
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• pp.815-823
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• 2017

본 연구는 특수교육 기본교육과정 학업성취도 평가 영역에 대한 중요도-실행도 분석에 근거하여 특수교육 현장의 실제적 평가에 대한 요구를 고찰한 것이다. 중요도-실행도 분석을 위한 평가영역 및 요소는 델파이 분석으로 도출한 특수교육 기본교육과정 대상학생의 4개 생활교육 범주, 22개 내용영역과 국가 교육과정의 7개 교과 범주, 27개 내용영역으로 설정하였다. P광역시에 소재하는 126명의 지적장애 특수학교 교사를 대상으로 중요도-실행도 분석을 실시한 결과, 모든 범주에서 중요도와 실행도 간에 통계적 유의차가 나타났다. 또 이를 평균점을 기준으로 실행도를 x축, 중요도를 y축으로 하여 산점도로 분석한 결과 교과교육의 일부영역은 중요도와 실행도 모두 낮은 인식수준을 보였다. 이러한 연구결과는 특수교육 기본교육과정의 학업성취도 평가영역 및 평가체제에 대한 재구조화의 필요성을 제기하며, 더 나아가 국가수준 기본교육과정의 교과목 편제 및 내용영역, 내용요소의 양에 대한 심도 깊은 개정 논의가 필요함을 암시한다.