• Title/Summary/Keyword: Importance Performance Analysis(IPA)

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A Study on the Evaluation and Improvement of the Korean National Assembly Digital Library by Applying ISA(Importance-Satisfaction Analysis) (ISA를 적용한 국회전자도서관 품질 평가와 개선방안 수립)

  • Kwak, Seung-Jin;Jung, Young-Mi;Kim, Jin-Mook;Bae, Kyung-Jae;Im, Mi-Kyung
    • Journal of the Korean Society for Library and Information Science
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    • v.45 no.3
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    • pp.327-343
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    • 2011
  • The goal of this study was to examine ways to improve the quality of databases of the Korean National Assembly Digital Library(KNADL). In order to achieve the goal, we first designed an assessment tool that could measure the quality of the 'contents,' the 'service,' and the 'system' of the KNADL's databases. Each of the three categories also had sub-categories-i.e., eight sub-categories for 'contents'(e.g., accuracy, recency, ${\cdots}$), seven sub-categories for 'service'(e.g., convenience for request, rapid response, ${\cdots}$), and seven sub-categories for 'system'(e.g., usability, response time, ${\cdots}$). We thenconducted a survey using the assessment tool we developed and gathered a total of 270 responses from users of KNADL's databases. We used Excel and PASW Statistics 18 for data analysis. Each sub-category was measured by its importance and by the level of satisfaction(implemented from the DigiQUAL project). Finally, we performed an importance-satisfaction analysis(ISA) to identify what action(i.e., maintain, concentrate, low priority, and exceed) needs to be made in each sub-category. We concluded the paper with some useful suggestions for improving the quality of KNADL's databases.

Analysis of Guidelines and Content of Visual Landscape Planning in Korea (국내 경관계획 관련지침 및 계획내용 분석)

  • Joo, Shin-Ha;Kim, Young-Hee
    • Journal of the Korean Institute of Landscape Architecture
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    • v.39 no.4
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    • pp.1-10
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    • 2011
  • The purpose of this study is to analyze the guidelines and content of visual landscape planning according to the Landscape Law and to suggest improvements for it. The landscape planning guidelines were analyzed and landscape planning reports were reviewed and compared. To analyze the landscape planning guidelines, we conducted an expert survey and derived the results through statistical methods, such as t-test and importance-performance analysis(IPA). Both landscape planning reports were selected from among metropolitan cities, medium-sized cities, and counties. We analyzed and compared the reports with the landscape planning guidelines. The results of this study are as follows. The stage of visual landscape resource survey progressed systematically, but it was not practical for actual planning because of the excessively detailed guidelines. On the other hand, a greater variety of methods and techniques should be suggested for the landscape structure analysis. At the schematic planning stage, establishing contents suitable for the local government's identity and related plans is necessary. In addition, more detailed guidelines should be included in the landscape planning guidelines. At the master planning stage, the planning qualities and contents differed from cities and counties, so more substantial and detailed guidelines are necessary for the scope and contents. We suggested that some additional items be included such as the synthesis of landscape resource surveys and the viewpoint plan.

Quality Dynamics Using a Modified Satisfaction Index (수정된 고객만족지수를 이용한 품질속성의 동태성 분석)

  • Song, Hae-Geun;Kim, In-Joo
    • Journal of the Korean Society of Industry Convergence
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    • v.25 no.1
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    • pp.37-45
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    • 2022
  • It is well known that the Kano model measures customer satisfaction and classifies quality attributes into must-be, attractive as well as one-dimensional. The main purpose of this study is to investigate the dynamics of e-learning quality attributes by applying the proposed method using Kano's satisfaction index in the rapidly changing online learning environment. For this, the current study examined 27 e-learning quality attributes and conducted a comparative study using Kano's results obtained in 2013 and 2020. The result shows that the dynamics of quality attributes suggested by Kano(2001) is confirmed in the case of e-learning. The proposed approach shows better results in terms of Kano's direct classification method, and has potential application areas such as IPA(Importance-Performance Analysis) in the area of risk assemement. Some suggestions for better understanding of the proposed SI-DI diagram are also included in this study.

A Study on the Application of IPA Method for Exploring the Properties of Urban Residents' Choice of Indoor Plants

  • Jeong, Na Ra;Kim, Kwang Jin;Yoon, Ji Hye;Han, Seung Won;You, Soojin
    • Journal of People, Plants, and Environment
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    • v.23 no.6
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    • pp.603-614
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    • 2020
  • Background and objective: This study was conducted to understand urban residents' perception of indoor plants in order to assist in the preparation of guidelines for growing plants indoors. Methods: Questionnaires were distributed to urban residents currently growing plants or with experience of growing plants. The data of 247 respondents were subjected to analysis to assess their level of interest and ability with regard to growing plants, and their recognition of the selection and function of plants. Results: Respondents showed high interest in growing plants at a level of 6.77, but their ability was moderate. This suggests that information regarding plant maintenance should be provided to urban residents. They recognized the function of plants for improving the environment as important, and expected that indoor plants would improve their mood and visual experience. Satisfaction with growing plants was high from an emotional perspective. They recognized that the function of air purification function was important even if the actual performance or effect was not great. This indicates that the function of air purification should be emphasized more. As the result of the IPA, plants should be selected in consideration of morphological characteristics such as leaf, flower and fruit, and continuously managed to maintain their characteristics. Since the performance of pots was less satisfactory compared to their importance, they should be selected so that they harmonize better with plants and are of the appropriate size to fit the space. The type of plants is an important factor in plant selection in order to perform an environmental function, and the flower color and pot size are important in terms of aesthetics and healing. Conclusion: When horticulture information on indoor plants is provided to urban residents, first, it should be provided to satisfy the functions of the plants required by urban residents and in order to promote and maintain the proper growth of plants. Second, various contents that utilize components should be developed to achieve plant function so that resident can determine the function of plants and select the type, quantity, and shape of plants to achieve the desired function.

Evaluation of Importance and Performance by Dietitians about Events Marketing at School Foodservice Operations in Busan (부산지역 학교급식 영양사의 이벤트 마케팅에 대한 중요도와 수행도 평가)

  • Lee, Kyung-A
    • Journal of the Korean Society of Food Science and Nutrition
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    • v.38 no.12
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    • pp.1794-1800
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    • 2009
  • This research was performed to acquire dietitians' attitudes toward events marketing at school foodservice operations in the Busan area. A total of 359 questionnaires were distributed to dietitians employed at school foodservice operations in Busan from July 1 to 31, 2006 (response rate: 93%). All dietitians assessed the importance and performance of event marketing at 3.39/5.00 and 2.78/5.00. The elementary and high school had significantly (p<0.01) higher average scores of performance of event marketing than those of the middle school. The contract managed foodservices had significantly (p<0.01) higher average scores of performance of event marketing than those of the independent managed foodservices. In the Importance-Performance Analysis (IPA), high importance and high performance (B area: doing great) were seasonal event, traditional festival day event, subdivisions of the seasonal event, environment event, school event, the day event and high importance whereas low performance (A area: focus here) was health event. Event marketing increased customer satisfaction and confidence. Therefore, these results suggest that there may be a need to implement special events at school foodservice in order to increase students' satisfaction.

Research on the Development of the National Competency Standards(NCS) for Security (경비분야 국가직무능력표준(NCS) 개발에 관한 연구)

  • Kim, Min Su;Kim, JongMin
    • Convergence Security Journal
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    • v.15 no.1
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    • pp.115-138
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    • 2015
  • Expenses in the form of personnel expenses in the past, in modern times, machine guards to gradually transition has been. This is because the machine guard is more efficient than personnel expenses. But due to false alarms, despite the high expectations of the effects of electronic security in the operation of the electronic security system due to factors that hinder the development of machine guards growth slows. Defect removal aspects of this paper, using IPA (Importance Performance Analysis) techniques to study the operation of electronic security systems and its importance in the development of machine guards, look at how high the technical aspects of electronic security systems composite type of malfunction to minimize crime sensor are presented.

A STUDY ON IMPROVEMENT PLANS USING USER DISSATISFACTION FACTORS IN ASTRONOMICAL SCIENCE MUSEUM - Focusing on the case of Geochang Wolseong Space Creative Science Museum - (천문과학관의 이용자 불만요인을 활용한 개선방안 연구 - 거창월성우주창의과학관 사례를 중심으로 - )

  • HAN-HO JEONG;YONGGI KIM
    • Publications of The Korean Astronomical Society
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    • v.38 no.3
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    • pp.99-110
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    • 2023
  • In this study, complaints from visitors in the science museum satisfaction survey were categorized into four primary factors and ten sub-factors. This categorization aimed to provide recommendations for enhancing the Geochang Wolseong Space Creative Science Museum as an illustrative case study. Futhermore, the study examimed the relative importance of each factor by surveying 90 science museum visitors. The following results are obtained. Firstly, it was evident that the Geochang Wolseong Space Creative Science Museum requires urgent improvement. Certainly, in the primary factors, issues related to the utilization environment emerged as the most significant sources of dissatisfaction, while in the sub-factors, the adequacy of fees was identified as the most prominent concern. Secondly, through the result of the IPA (Importance-Performance Analysis) of the complaint factors, four primary issues were identified as top priorities for consideration: fare adequacy, lack of convenient facilities, in sufficient publicity, and a lack of distinctiveness compared to similar facilities. Lastly, when analyzing the relationship between complaints and overall satisfaction, factors related to human service, environment, and educational content had negative effects. In contrast, factors associated with science museum operation exhibited a different trend, suggestinga structural impact relationship with the overall impact of complaints.

Differences Between Parental Perceptions and Practices of Parental Role Responsibilities for Children Enrolled in Preschools (어린이집 이용 부모의 역할 책임에 대한 부모의 인식과 실행 차이)

  • Hwang, Ock-Kyeung;Jung, Youn-Ah;Song, Mi-Ryoung;Myung, Jun-Hee
    • Korean Journal of Childcare and Education
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    • v.15 no.6
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    • pp.1-19
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    • 2019
  • Objective: This study aims to examine the level of parental perceptions and practices on parental role responsibilities for children enrolled in preschools and to verify the differences. Methods: A total of 301 parents whose children were attending preschools participated in this study. The collected data were analyzed for frequency, factor analysis, and reliability. In addition, the t-test and the Importance-Performance Analysis (IPA) were performed. Results: First, there are relatively high levels of perception and practices of parental role responsibilities. Second, parental perception of parental role responsibilities is higher than the level of actual performance. Third, although parents were highly aware of their role responsibilities, there is a great expectation of the role of preschools for the development of the social competence of children. Fourth, parents value the level of practice of role responsibilities in preschools relatively high. Conclusion/Implications: Support systems are needed to reduce the gap between parental perception and practice of their role responsibilities for children enrolled in preschools.

A Study on the Conscious evaluation of Bicycle Users by Importance-Performance Analysis (Focused on Changwon-si and Masan-si in Korea) (IPA기법을 이용한 자전거 이용자의 의식평가에 관한 연구 (창원.마산시를 중심으로))

  • Kim, Su-Seong;Song, Gi-Uk;Jeong, Heon-Yeong
    • Journal of Korean Society of Transportation
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    • v.28 no.2
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    • pp.87-98
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    • 2010
  • Recently active policies of bicycle in many municipalities have been selected as the main policies. And a bike-related research is a difference in the direction of research according to socially active atmosphere on a bike using. Recent the research of approaches to enable bike use according to regional characteristics focused on Busan has been conducted is differentiated. But A different approach should be considered on the small town smaller than Metropolitan. Because of the relatively small city-size bicycle can be a variety of purposes. Therefore, this study to research awareness assessment methods of these local residents on the bike use inquires to the awareness of local residents in addition to the physical condition of facilities and policies target for the dong unit of small towns with 300,000~500,000 people. Awareness assessment methods of these local residents for the revitalization of bicycle using enable the local and regional conditions of bicycle using to compare very easily and the conception on the revitalization of bicycles using will make it possible considering the regional differences in the conditions of dong unit. Therefore, this process will be important references to be considered a differentiated analysis and approaches to enable bike use of the conditions of small towns on the bicycle using.

A Study on Analysis of Importance-Performance on Teacher Librarians' Competencies (사서교사 직무 역량에 대한 중요도·만족도 분석)

  • Lee, Seung-Min;Lim, Jeong-Hoon;Kang, Bong-Suk;Lee, Byeong-Kee
    • Journal of Korean Library and Information Science Society
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    • v.52 no.3
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    • pp.177-196
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    • 2021
  • The purpose of this study is to analyze priorities of competencies and to find the direction of development of teacher librarian training and retraining program. A total of 238 subjects were used for the final analysis. They were analayzed using IPA, Borich's needs analysis and the Locus for Focus model. As a result, First, teacher librarians perceived that the importance and performance of teacher and manager competency were higher than information specialist and cooperative leader. Second, they needed competencies of data-science, coding, Internet of Things in the field of information specialist as changing educational environment. Third, they needed competencies of information ethics, copyright instruction, and digital and media literacy education in the field of teacher. Fourth, they needed competencies of facility designing for future education, online and offline school library marketing skills, and establishment of makerspaces and learning commons in the field of ibrary manager. Fifth, they needed competencies of library based instruction, library cooperative instruction, and building a collection related to subject in the field of cooperative leader. Sixth, the highest required competency for teacher librarians was suggested for teacher librarians' role area.