• 한국IT서비스학회지
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• 제4권2호
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• pp.135-144
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• 2005

The plenty of successful cases of Multi-national companies has been realized benefits of offshore outsourcing in particular "cost savings" from offshore IT outsourcing services, such as call center, software development, IT support and maintenance etc. A few Korean companies recently started to make the feasibility study of offshore IT outsourcing to catch up with the global trend. The objective of this study is to present the feasibility of offshore IT outsourcing of Korean companies through the analysis of pilot projects results between Indian and Chinese companies. The analysis include key elementsof cost, productivity, quality, practical issues as well as Gartner's framework, "AD Sourcing Cost Model", composed of 7 model factors. The findings of this study are not limited to understand offshore IT outsourcing but also provide useful guidelines covering wide range from the theoretical framework of selecting suitable offshore partner.

• 한국산학기술학회논문지
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• 제8권4호
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• pp.894-899
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• 2007

IT 아웃소싱은 이미 오래 전부터 추진되었다. 그러나 IT의 변화가 심하고, 규모가 커지고 있어 아웃소싱 사례가 늘어나고 있는 상황이다. 그러나 기업이 IT 아웃소싱을 추진해야 하는 의사결정을 하는 정확한 기준이 없다. 경쟁사가 아웃소싱을 하기 때문에, 또는 추세에 따라 따라가는 양태를 보이고 있다. 이에 본 연구는 기업의 사전평가를 통해 IT 아웃소싱을 하기 위한 판단 기준을 설정하였다. 통계적 분석 방법과 AHP분석 방법을 기반으로 측정 모형을 도출하였다. 또한 판단 기준을 설정하기 위한 측정 변수도 제시하였다. 따라서 본 연구의 결과를 활용하여 기업이 IT 아웃소싱을 추진하고자 의사결정을 하고자 한다면 본 연구에서 제시하는 방법론을 활용한다면 매우 수월할 것이다.

• Asia pacific journal of information systems
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• 제23권2호
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• pp.41-66
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• 2013

IS outsourcing has an important meaning to the Korean SME's (Small and Medium Enterprises) which want to use the IS Services. The objective of this research is to manage IT risks occurred during IS outsourcing project process. This study tries to identify these risks using real option methodology. In order to perform this objective, this study set up the research model which is composed of two main concepts. The first one is the risk factors occurred during IS outsourcing project process: User's Risks, Supplier's Risks and Transaction's Risks. All of these risks are based on Transaction Cost Theory. The second one is the intention to get (or buy) Real Options to manage the risks. In the research model, two types of real option are included: option to abandon (put option) and option to defer (call option). This study uses questionnaires and statistics methodology (PLS) to analyze the hypotheses proposed in the research model. Compared with prior studies, this study is different in two ways. First, this study restricts the range of IT risks. Prior researches of IT Risk management in MIS area cover various range of IT risks, but this study focuses on the Korean SME's IT outsourcing risks on the basis of Transaction Cost Theory. This study tests the relationship between the risks and real option types. Second, this study tries to test the moderating effect of user's risks and supplier's risks on the relationship between transaction's risks and real option types. In IT outsourcing research area, almost studies focus on the direct relationships between IT risks and outsourcing success. But in reality, the co-relationship among IT risks may occur. There are some findings according to the research analysis. First, risks related with user's risks have strong causal relationships with the intention to get option to abandon (put) and option to defer. But risks related with supplier's risks have causal relationships only with option to abandon (put). Second, user's risks and supplier's risks have no moderating effect on the relationship between transaction's risks and real option types. According to the research results, this research have some important and interesting implications on the IS outsourcing business area. First, this study identifies the effective types of real option to minimize the risks occurred during the IT outsourcing projects. So IS outsourcing service users can manage (or minimize) effectively the risks, which occurred during outsourcing projects, using real options. Second, real option gives benefits to suppliers and users at the same time (i.e., win-win strategies between IS outsourcing service providers and users). Vendors (:IS outsourcing service providers) can offer users the real options which can minimize the occurrence of risks in time. "IN TIME" means that before the IS outsourcing project starts, vendors can offer users the opportunity to buy real options in appropriate prices to manage the possibility of the risks of IS outsourcing project. And users also have chance to minimize the IT outsourcing risks occurred during the project process using real options.

• 한국산학기술학회논문지
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• 제12권11호
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• pp.4778-4787
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• 2011

본 연구의 목적은 서비스산업에서 서비스품질 평가에 자주 사용되었던 KS-SQI모형을 적용하여 IT아웃소싱 서비스품질 평가도구를 개발하는 것이다. 독립변수로 본원적 서비스, 예상외 서비스, 신뢰성, 친절성, 적극지원성, 접근용이성, 물리적 환경을 선정하였고, 이들이 IT아웃소싱 서비스품질 평가도구로서 적합한지를 검증하기 위해 IT아웃소싱 만족도에 영향을 주는지를 분석하고, IT아웃소싱 만족도는 재계약의도에 영향을 주는지를 조사하였다. 가설검증을 위해 LISREL을 활용하여 변수들 간의 경로분석을 실시한 결과, 본원적 서비스, 신뢰성, 친절성, 적극지원성, 접근용이성, 물리적 환경은 IT아웃소싱 만족도에 유의적인 영향을 주었고, 예상외 서비스는 유의적인 영향이 없는 것으로 나타났다. 그리고 IT아웃소싱 만족도는 재계약의도에 유의적인 영향을 주는 것으로 나타났다. 도출된 6개의 측정도구는 IT아웃소싱 서비스품질 평가도구로서 적합함이 입증되었다. 본 연구의 의의는 IT아웃소싱 서비스품질 평가에 KS-SQI모형을 적용한 측정도구를 개발함으로서 이론적인 확장을 이루었고, 실무적인 측면에서는 IT아웃소싱 제공업체와의 재계약을 위한 IT아웃소싱 서비스품질을 평가하는 도구로 활용될 수 있다.

• 한국IT서비스학회지
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• 제1권1호
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• pp.149-159
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• 2002

It is estimated that the world market size of the outsourcing of information system will be 780 billions in 2004, and that of ASP, one of outsourcing markets, will be 24 billions in 2005. The domestic outsourcing market also has 6 times grown in 2001 compared to the size in 2000. However, there have been only a few systematic researches about information system outsourcing and ASP in Korea. Though the importance of ASP has been recognized, no business model has been examined. So, this research was done to survey the outsourcing of information system and the meaning/present status of ASP, and to consider several factors to successfully introduce this service to companies. Especially, this research focused on ASP.

• Journal of Information Technology Applications and Management
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• 제12권2호
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• pp.45-61
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• 2005

Recently, increasing attention has been paid to IT outsourcing and core competency of the corporation. Many companies are expected to focus on core competency rather than reduce IT cost from IT Outsourcing. But, by this time there are no a framework for evaluating intensity of core competency and maturity of IT outsourcing capability. This paper is conducted to provide a framework for evaluating intensity of core competency and maturity of IT outsourcing capability. This paper is to verify if the company's core competency and IT outsourcing capability have a significant influence on each other.

• 한국산업정보학회논문지
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• 제12권4호
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• pp.153-163
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• 2007

IT 아웃소싱에 관한 현재까지의 연구에서는 IT 아웃소싱의 계약관계, 서비스 수준 계약관계(SLA), 파트너쉽 대한 연구의 성과는 많이 있다. 또, 주로 대기업과 공기업들의 아웃소싱전략과 성공요인분석 등의 연구가 주류를 이루고 있고 성과측정 또는 만족도 측정모델에 관련한 연구였다. 그러나 기업들은 IT 아웃소싱 수행업체 선정 시 많은 고민을 하고 있는 상태이다. 본 연구는 현재까지 연구된 모든 분야의 IT 아웃소싱 성공 요인들을 분석하고 AHP기법을 통해 요인과 요인변수들을 가중치 별로 도출하였고 요인과 요인변수들의 중요도 가중치를 계산 해내어 IT 아웃소싱 수행업체를 평가할 수 있는 방법론은 제시하였다.

• 디지털콘텐츠학회 논문지
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• 제10권2호
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• pp.341-348
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• 2009

본 연구는 국내기업들의 IT아웃소싱 의사결정과정에서 수행의사에 영향을 미치는 위험요인을 고찰하여, IT아웃소싱의 제약요소로 작용하고 있는 위험요인을 실증적으로 제시하기 위해 수행되었다. 문헌 연구 및 전문가 인터뷰 등을 통해서 IT아웃소싱에 대한 위험요인은 거래관련 위험, 고객 위험 및 공급업체 위험으로 분류되었으며. 총 79개사로부터 수집된 총 141개 설문을 통해 실증분석한 결과 고객 위험과 공급업체 위험요인이 IT아웃소싱 수행의사에 영향을 주는 것으로 밝혀졌다. 기업에서는 고유 업무의 연속성 확보 등 고객 자체의 위험요인들과 공급업체의 기술력 확보와 인력의 전문성 등 공급업체 위험 요인들에 대한 대응을 통해서 IT아웃소싱의 적용 및 확대가 가능한 것으로 분석되었다.

• 지식경영연구
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• 제17권2호
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• pp.205-229
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• 2016

Owing to the current economic downturn, one of the most important goals of the organizations who are actively involved in Information Technology Outsourcing (ITO) is the cost efficiency. We focus on supplier firm's domain understanding to make the cost efficiency; therefore, we examine how the disadvantages from lower domain knowledges affect outsourcing performance moderated by outsourcing ratio and knowledge change environments. That is, if clients can endure disadvantage from service providers' lower domain knowledge, they can achieve cost efficiency by choosing lower domain knowledge suppliers with less expensive cost. To examine performance gap depending on the environments, we applied 'A Learning Model of IT Outsourcing' which is suggested by previous literature. As a result, we suggest five strategies for clients to contract with suppliers which have lower domain knowledge: (1) Prepare the strategy to endure disadvantages from the early stage. (2) Make the strategy depending on outsourcing ratio. (3) Knowledge transfer between organizations is important. (4) Make a short-term contract if they do not have good environments for organizational learning. (5) Client's knowledge change environments are more important than those of supplier's. Finally, we offer various implications for clients and suppliers in IT outsourcing.

• 한국시스템다이내믹스연구
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• 제7권1호
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• pp.229-243
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• 2006

In recent years, due to a lack of expertise, many organizations have been devoting large portions of their budget to outsourcing. Outsourcing is now often regarded as a solution for all problems. However, the lack of clear understanding of the effectiveness of outsourcing could lead to many problems in organizations even though outsourcing is known to provide advantages to some organizations. Moreover, outsourcing could have a negative effect on knowledge management in some aspects. There have been and continue to be numerous studies into outsourcing; however, their findings primarily relate to cost reduction in short-term. Regardless of increasing demands on outsourcing and the importance of knowledge management, little research has focused on decision-making structure from knowledge management perspective. This paper attempted to quickly identify promising movements with potentially significant effects on IT/IS outsourcing.