• Journal of Distribution Science
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• v.8 no.2
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• pp.13-22
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• 2010

Customer Relationship Management(CRM) paradigm has emerged that suggests organizations will be more successfully if they concentrate on obtaining and maintaining a share of each customer rather than a share of the entire market, with information technology(IT) being the enabling factor. This paper presents five key elements that provide the necessary steps that allow and organization to position its people, business process, and information system to establish and take advantage of this paradigm. The key elements are : (1) IT investment, (2) Website application, (3) IT System application, (4) Communication strategies, (5) CRM Performance. The results show that IT investment, IT system application, and Website application play a vital role in enhancing an Organizational Communication. Also, the results show that IT investment, IT system application, Website application, and Organizational Communication play a vital role in enhancing an organization's performance of customer relationship management. Further, this paper discusses the importance of integrating these four elements for achieving effective customer interaction. The author provides academical and managerial implication for business strategies.

• Korean System Dynamics Review
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• v.8 no.2
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• pp.209-234
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• 2007

Recently, balanced scorecard is widely used in the public sector as well as in the private sector. Balanced scorecard system of a particular hospital is a very useful tool in the sense that it shows various measures for the management including the traditional financial measures. However, since it does not show the impact of action items, managers have to analyze his potential decisions. On the other hand, a system dynamics model for the management of a hospital can be used to predict future management status. In this paper, a balanced scorecard system with a system dynamics model is developed for a small sized hospital, and the feasibility and applicability of the system have been tested. It turns out the combination of the balanced scorecard and system dynamics technique can be comprised each other. The balanced scorecard system can take advantage of the data forecasted by the system dynamics model including the implementation of action items taken today. On the other hand, the key performance indicators and action items from the balanced scorecard system provide guidelines the scope and direction of the system dynamics model. The additional efforts of developing a system dynamics model are well compensated by the additional colorful functionalities of the system. This paper also covers the future research areas for the combined system to be more effectively developed.

• Journal of Digital Convergence
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• v.8 no.2
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• pp.131-145
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• 2010

The speed of change on information technology is very fast, so it demands a continuous competency development in IT human resource management. If the competency development for IT personnel can not keep up with the change of Technology, IT personnel cannot accomplish their IT job under new IT environment. For this reason, many companies have tried to manage IT organization separately and IT job system on the technology basis. Although the training of IT is different from that of other field in feature, few studies about IT human resources system have been conduced. Therefore this study focuses on the training system of IT personnel and suggests the framework for institutionalizing the operation policy and the individual process through a case study methodology. This paper chose one company as a case study which implemented the training system of IT personnel recently, and the proposed framework based on the literature review from this study applied to a company. The study shows that IT job system needs to be reasonably established, job descriptions should be appropriate to IT job, and there exist two training paths according to two career path - Specialist and Generalist. For the purpose of high performance in IT division, the training manager should understand IT job system, the people who need training, and keep an eye on the IT trends and new IT skills.

• 제어로봇시스템학회:학술대회논문집
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• 1996.10b
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• pp.168-172
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• 1996

In master-slave teleoperating system, it is important that the system has good maneuverability. In this paper, it is addressed an adaptive learning control method applicable to the master-slave system. This control scheme has the ability to estimate uncertain dynamic parameters included intrinsically in the system and to achieve the desired performance without the nasty matrix operation. The proposed method is applied to a master-slave teleoperating system composed of two SCARA robots and verified experimentally.

• Proceedings of the KSME Conference
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• 2001.06c
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• pp.207-212
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• 2001

The virtual reality technology has been developed as the computer and computer graphic technology are progressed. However it has still the limits of the use because of it costs a great for system construction. A virtual reality technology is the best application example to reduce time and cost of development in engineering. Actually, VR(Virtual reality) technology has given engineers the ability to design, test and evaluate engineering systems in a virtual environment. The objective of this paper is to construct the arm mounted display VR system by using 3 channel spherical screen and to show its capabilities of an engineering system development. This paper describes the development of arm mounted display VR system with 3 channel spherical screen system and the generation of 3 channel graphic modules. The arm mounted display VR system provides a highly economical efficiency because of it uses a popular computer system as a graphic server.

• The Journal of Korea Robotics Society
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• v.5 no.4
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• pp.286-293
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• 2010

The trailer system offers efficiency of transportation capability. However, it is difficult to control the backward motion. It is an open loop unstable problem. To solve this problem, we are proposed the driver assistance system. Driver assistance system assists a driver to control the backward motion of trailer system as if forward motion. A driver only secure the rear view of last passive trailer, and select the control input to drive the last passive trailer. The driver assistance system converts the control input of the driver into velocity and steering angle of the vehicle using the inverse kinematics. It is possible by electronic control input devices and the rear view camera. Effectiveness of driving assistance system is verified by the simulation and the experiments.

• The Transactions of The Korean Institute of Electrical Engineers
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• v.64 no.2
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• pp.342-348
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• 2015

In this paper, fuel cell power generation system that is being studied in recent railway field was applied to compensate for the voltage drop due to the load as driving electric vehicle. PSIM simulation program is to be used to implement the modeling of the electric railway for AC AT feeder system. For it, It was applied to the product-type single-phase PLL algorithm, step-down converter is controlled as power so as to have the fuelcell generation system. Based on it's result, a reactive power due to the catenary impedance in accordance with the current flowing is compensated as linked with fuelcell generation system which supplied the current to the power supply grid. and then its performance was confirmed that voltage compensation effect obtained at SubStation (SS), SubSectioning Post (SSP), Sectioning Post (SP).

• Journal of Institute of Control, Robotics and Systems
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• v.5 no.2
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• pp.131-138
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• 1999

In discrete-time controlled system, sampling time is one of the critical parameters for control performance. It is useful to employ different sampling rates into the system considering the feasibility of measuring system or actuating system. The systems with the different sampling rates in their input and output channels are named multirate system. Even though the original continuous-time system is time-invariant, it is realized as time-varying state equation depending on multirate sampling mechanism. By means of the augmentation of the inputs and the outputs over one Period, the time-varying system equation can be constructed into the time-invariant equation. In this paper, an alternative time-invariant model is proposed, the design method and the stability of the LQG (Linear Quadratic Gaussian) control scheme for the realization are presented. The realization is flexible to construct to the sampling rate variations, the closed-loop system is shown to be asymptotically stable even in the inter-sampling intervals and it has smaller computation in on-line control loop than the previous time-invariant realizations.

• 한국정보통신설비학회:학술대회논문집
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• 2006.08a
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• pp.91-94
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• 2006

In this paper, we deployed the tunnel inspection and monitoring system by wireless sensor network. It is shown that the wireless sensor network which is composed of sensor, wireless communication module, and gateway system can be applied to tunnel monitoring system. Sensors included herein are acceleration transducers, fire-alarm sensors, water-level sensors, and magnetic contact sensors. It is also found that the wireless sensor network can deliver sensing data reliably by ad-hoc networking technology. The gateway system that can send the sensing data to server by CDMA (code division multiple access) is developed. Finally, monitoring system is constructed by web service technology, and it is observed that this system can monitor the present state of tunnel without difficulties. Furthermore, the above system provides an alternative to inspect and monitor the tunnel efficiently where the conventional wired system cannot be applied.

• Journal of Korean Medical classics
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• v.19 no.1 s.32
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• pp.155-167
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• 2006

From th Study on A Study on the Thesaurus of Korean medical information for developing search engine, the conclusion is as follow. Knowledge based information system consists of concepts, facts and relation. The final goal of developing the Knowledge based information system is to select, store and control the knowledge and information of Oriental Medicine. Considering limitation of organizing the knowledge system, it is difficult to realize complete basic system and application method. In order to work, it is necessary to combine experts in each part, for example Domain experts, Information and Knowledge engineer. Through the development of knowledge based information system, we can construct EMR(Electronic Medical Record) system in the near future, and it is possible to make semi-expert system. To make Knowledge based information system, we need to establish standards of information that make the distribution of Knowledge and information easily.