• 제목/요약/키워드: IT Education Service Quality

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¿México: revolución truncada o democracia intempestiva? El problema: equidad-calidad en la educación básica

  • Mendez-Ramirez, Oswaldo
    • 이베로아메리카
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    • 제12권2호
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    • pp.383-428
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    • 2010
  • To make a critical revision on the inherited social problems throughout the time in Mexico, not always turns out to be easy task, especially when the subject is lent to approach it from diverse perspective, one of them, the educative one. To analyze the low quality of the educative supply is complex subject. One of the maximum profits of institutional revolutionary Mexico was the creation of the Public Education Ministry in 1921. In the post-revolutionary and modern period, the seventies were characterized to be applied to the growth the infrastructure and the fortification of the educative system following the policy of "modernization and development". From the eighties, to lift the quality of the education was considered like one of the specific rules in the strategy of the call "educative revolution". In the nineties, through political programs and agreements, structural changes within the educative system were carried out with the intention to lift the quality of the services. In synthesis, the perspective in the educative policy of Mexico during the last thirty years of century xx, or post-revolutionary period, can be understood, from at least five specific conditions: educative profits in cover, modifications in the educational programs and contents, profits in the political agreements between the agents who take part within the educative system, changes and modifications to the laws applicable to the education, and; the search of the fairness through the compensatory programs. This paper tries to give answer to questions such as: The educative system reflects the ideals of the revolution? The present educative system is the product of a truncated revolution or the fruit of an untimely democracy?

Effect of Service Quality Toward Student Satisfaction and Loyalty in Higher Education

  • MULYONO, Hardi;HADIAN, Arief;PURBA, Nelvitia;PRAMONO, Rudy
    • The Journal of Asian Finance, Economics and Business
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    • 제7권10호
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    • pp.929-938
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    • 2020
  • This study analyzes the effect of quality of services provided to the students' in relation to their satisfaction and loyalty. Respondents in this study were seventh semester students of Universitas Muslim Nusantara Al-Washliyah, the total number of students was 312. Data analysis techniques in this study used was SEM (Structural Equation Modeling) using the SmartPLS program. The results showed that students' satisfaction significantly mediated the correlation between academics and students' loyalty, between non-academic and students' loyalty, between reputation and students' loyalty, and between campus access and students' loyalty; on the other hand, students' satisfaction was not significant in mediating the correlation between program issues and students' loyalty. The findings suggest that it is necessary to improve the quality of lecturers to improve students' academic abilities and communication skills. As far as non-academic aspects are concerned, conducting training and development efforts and increasing awareness programs for administrative staff is important. For the reputation aspect, to carry out several marketing campaigns which predict to have an effect upon students in building positive perceptions of campus has to be executed as well. Meanwhile for access aspect, it should be made certain that every student can have direct access to staff employees, and it is necessary to improve dimensions which can increase students' satisfaction so that students are convinced of their choice of campus and then they are likely to recommend their chosen university and spread positive things about their institutions.

우리나라 노인복지서비스 기반 구축을 위한 기초연구 - 노후생활준비와 노인복지서비스 요구도를 중심으로 (The Study for the Foundation Build up of the Elderly Welfare Service in Korea. - Focused on the Degree of Life Planning of Aged and Needs of Elderly Welfare Service)

  • 박미석
    • 가정과삶의질연구
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    • 제23권4호
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    • pp.1-15
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    • 2005
  • Korean society is experiencing rapid changes which are certain to shape the lives of the older people and their families. So, the purpose of this study was to improve the quality of the elderly welfare service in Korea. Even though the interest about the elderly welfare in Korea is rapidly on the increase, the reality of Korean Society still leaves much to be desired, quantitatively as well as qualitatively. Pay attent to this point, now going to grasp the situation of not the handicapped elder people but the general elder people actual life condition and demand for welfare. So this study focused on the demand of not out-of home service but in-home care service. It was based on the data from by Korea National Statistical Office, having observed 6,139 elderly people. The results were as follows. They hope to get the elderly welfare services about health examination service, nursing survice, supporting service for household. That was, the most of them wanted in-home care service than out-of home care service. To ensure effective care to the elderly, it needed development and settlement of welfare service in face of their daily living. And, even though they recognized that they should cover the elderly life expenses themselves, the rate was hit that indicated their adult children as a parents supporter. This means that we should consider not only to the elder people but also to the family which contained the old people as the elderly welfare service. As a remedy, we can find the cooperation between elder welfare service at the social welfare organization and counsel, education at the family strengthen center. To improve the quality of the elderly welfare service in Korea, the elderly welfare service should focus not only on the physical and spiritual health maintenance but also active understanding living environment and growing ability to arbitrate between individual and living.

교육대학원생의 비대면 온라인 강의 만족도, 학습지속의향, 추천 의향에 미치는 예측 요인에관한연구 (A study on prediction influence factor of Graduate Students inEducation Learning satisfaction, persistence, recommend intention)

  • 김재금
    • 정보교육학회논문지
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    • 제26권6호
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    • pp.517-532
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    • 2022
  • 본 연구는 교육대학원생들을 대상으로 비대면 온라인 수업에 관한 주관적 만족도, 학습지속의향 추천 의향의관계와 이에 영향을 미치는 예측 요인들을 실증적 검증하였다. 이에 서울권에 위치하고 있는 E모 대학교의 교육전문 대학원생을 대상으로(N=417) 설문조사를 실시하였다. 연구 결과 첫째, 교육대학원생의 비대면 수업 학습 만족도에 영향을 미치는 요인은 사회적 현존감, 인지된 유용성, 정보시스템품질로 나타났다. 둘째, 학습지속의향에 영향을 미치는 요인으로는 인지된 유용성과 사회적 현존감으로 나타났고 인지된 유용성의 영향력이 매우 컸다. 그리고 교육대학원 학습자의 주관적인 만족도는 학습지속의향에 유의한 영향을 미치지 않아, 만족스러운 태도를 형성한다고 해서 학습지속의향이란 행동으로까지 연결되지는 않음을 검증하였다. 마지막으로 학습만족도는 타인 추천 의향에 긍정적인 영향을 또한 학습지속의향 역시 타인 추천 의향에 긍정적 영향을 미쳤으나, 주목할 점으로 학습만족도가 타인 추천 의향에 미치는 영향력이 상대적으로 매우 컸다는 점이다. 이는 교육대학원 학습자 개인이 인식하는 비대면 온라인 수업에 대한 주관적 태도인 만족도가 최종적으로 타인에게 교육대학원을 추천하는 중요한 역할을 수행한다고 볼 수 있다. 본 연구는 교육대학원생들의 온라인 수업에 대한 전반적 인식을 살펴보았고, 향후 본 연구의 결과가 실제 반영되어 비대면 온라인 수업 커리큘럼과 콘텐츠 구성의 기초 자료로서 실무적 의의를 지닌다.

대학의 고객만족 경영시스템 구축방안 - 고객만족도 조사 설계를 중심으로 - (A Study on the Customer Satisfaction Management Strategy for Korea Vocational Colleges - With Emphasis on Customer Satisfaction Index -)

  • 김용식
    • 경영과정보연구
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    • 제18권
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    • pp.41-67
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    • 2006
  • Value Creation issue for customers is emerging from the college education. Most colleges are facing to cope with over-supplied education facility problems against reducing population to apply to enter universities/colleges. The best way to overcome those problems might be to implement the Customer Satisfaction Management Strategy as if they were private firms for making profit. The main purpose in this study is to provide guidelines for CS strategy with a private college. It is focused on designing research plans and searching CS index. The process of this study is as follows; - Introduced the value creation strategy for customers with private colleges. - Proposed the CS management which is very important for enhancing competitive power - Evaluate various models to measure service quality and CSI for college service. - Provided some guidelines to research design of CS according to 6 customer categories. - Proposed some methodologies to apply a service quality measurement model. - Suggested a revised model from SERVPERF to adapt with college customers satisfaction. The result from this study showed that Customer Satisfaction Management would be the most important strategy to cope with confronting difficulties for private college and the revised model from SERVPERF would be an alternative solution. Further study is essential to assure the suggested model is valuable for private colleges because empirical test has not completed yet.

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Preference Attributes of Foreign Infant Education Materials: Focused on Brand, Service, Distribution

  • Kim, Byoung-Goo;Lee, Chun-Su
    • 유통과학연구
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    • 제17권2호
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    • pp.35-42
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    • 2019
  • Purpose - There is little research on the market of foreign infant education materials. So, it is needed to deeply examine the development and preference factors of foreign infant education materials. Therefore, this study presents a future method and model for analyzing the important variables of buying foreign infant education materials. Research design, data, and methodology - The conjoint analysis method and model of this paper is used as follows. Conjoint analysis method is possible to derive the attributes to be analyzed through the model of the preferred factors, and then to derive the sub-attributes of the attributes. Results - This study derived preference attributes between brand benefit, equity (brand image, loyalty, awareness), distribution network (department store, specialty stores, discount store, internet mall), and service quality (tangibles, reliability, responsiveness, assurance, empathy) in infant education materials conjoint model. Conclusions - Since the opening of the education market in Korea, parents have a high education level due to low birth rate. The advantages of the conjoint analysis method have been extended to the study of infant education materials. Based on this, this paper will identify important attributes that are considered in preference of foreign infant education materials and help to establish and implement future marketing strategies.

RIO-DC Buffer Design for Core Routers in DiffServ Assured Services

  • Hur, Kyeong
    • Journal of information and communication convergence engineering
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    • 제9권5호
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    • pp.539-544
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    • 2011
  • In this paper, a parameter optimization method of RIO-DC (RED (Random Early Detection) with In and Out-De-Coupled Queues) scheme for Assured Service (AS) in Differentiated Services (DiffServ) is proposed. In order to optimize QoS (Quality of Service) performance of the RIO-DC policy for AS in terms of maximum tolerable latency, link utilization, fairness, etc., we should design router nodes with proper RIO-DC operating parameter values. Therefore, we propose a RIO-DC configuration method and the admission control criterion, considering the allocated bandwidth to each subclass and the corresponding buffer size, to increase throughput for In-profile traffic and link utilization. Simulation results show that RIO-DC with the proposed parameter values guarantees QoS performance comparable with the RIO scheme and it improves fairness between AS flows remarkably.

아이돌보미 시범사업평가 및 정책방향 (Evaluation the Childcarer(IDOLBOMI) Demonstration Service and Policy Direction)

  • 변미희;강기정;정희정
    • 가족자원경영과 정책
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    • 제11권2호
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    • pp.67-83
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    • 2007
  • The purpose of this study was to evaluate the childcare support demonstration services and direct policy. The participants for the study were three childcare (IDOLBOMI), three parents who were provided with IDOLBOMI, two practitioners, and three professors related to IDOLBOMI. The data was collected by interview and a phone survey and analyzed qualitatively. The results and several suggestions were follows: First, IDOLBOMI loved to take care of children, felt proud of the job, and thought the work was worthy. The result can help future IDOLBOMI when they are recruited and trained; Second, IDOLBOMI wanted income security at least, which means that the basic activity fee for the IDOLBOMI should be compensated by government; Third, most of the parents who experienced the service were generally satisfied with that, but they wanted the quality of nutrition, hygiene and the quality of play to be developed for children. Therefore, the management of the center and maintenance of education are needed constantly for the IDOLBOMI system; Fourth, the parents who needed the service thought the cost of IDOLBOMI was expensive. Expenditure support should be sought for the parents; Finally, the group of professionals had difficulty in securing the quality of childcare support services. For the future, it is necessary to increase the educational budget, manpower resources, and PR budget for IDOLBOMI.

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대학스포츠센터의 서비스품질이 학생만족과 대학이미지에 미치는 영향 (The Effect of Service Quality by University Sport Center on Student Satisfaction and University Image)

  • 오경아
    • 한국응용과학기술학회지
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    • 제35권3호
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    • pp.925-934
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    • 2018
  • 본 연구는 대학의 경쟁력을 확보하는데 필요한 마케팅 방안을 모색하고자 대학교육서비스의 일환인 대학스포츠센터의 서비스품질과 학생만족, 대학이미지를 연구하는데 그 목적이 있다. 이를 위해 서울수도권지역의 3개 대학의 스포츠센터를 대상으로 편의추출법을 사용하였다. 설문지 총 350부 중 24부의 설문지를 제외하고 최종 326부의 자료로 분석하였다. SPSS 21.0프로그램을 사용하여 빈도분석, 탐색적 요인분석, 상관관계 및 다중회귀분석을 실시하였다. 그 결과 첫째, 대학스포츠센터의 서비스품질의 지리적, 인적, 편의성 요인이 학생만족에 영향을 미치는 것으로 나타났다. 둘째, 대학스포츠센터의 서비스품질의 시설적, 편의성 요인이 대학이미지에 영향을 미치는 것으로 나타났다. 셋째, 대학스포츠센터의 서비스품질의 학생만족이 대학이미지에 영향을 미치는 것으로 나타났다.

Capacity of Spectrum Sharing Cognitive Radio with MRC Diversity under Delay Quality-of-Service Constraints in Nakagami Fading Environments

  • Zhang, Ping;Xu, Ding;Feng, Zhiyong
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • 제7권4호
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    • pp.632-650
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    • 2013
  • The paper considers a spectrum sharing cognitive radio (CR) network coexisting with a primary network under the average interference power constraint. In particular, the secondary user (SU) is assumed to carry delay-sensitive services and thus shall satisfy a given delay quality-of-service (QoS) constraint. The secondary receiver is also assumed to be equipped with multiple antennas to perform maximal ratio combining (MRC) to enhance SU performance. We investigate the effective capacity of the SU with MRC diversity under aforementioned constraints in Nakagami fading environments. Particularly, we derive the optimal power allocation to achieve the maximum effective capacity of the SU, and further derive the effective capacity in closed-form. In addition, we further obtain the closed-form expressions for the effective capacities under three widely used power and rate adaptive transmission schemes, namely, optimal simultaneous power and rate adaptation (opra), truncated channel inversion with fixed rate (tifr) and channel inversion with fixed rate without truncation (cifr). Numerical results supported by simulations are presented to consolidate our studies. The impacts on the effective capacity of various system parameters such as the number of antennas, the average interference power constraint and the delay QoS constraint are investigated in detail. It is shown that MRC diversity can significantly improve the effective capacity of the SU especially for cifr transmission scheme.