• Proceedings of the Korean Society for Quality Management Conference
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• 2004.04a
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• pp.326-331
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• 2004

ISO international quality management system plays an important role in many organizations. It has been a basis to build quality management system in organizations to meet customer's need. Korea Institute of Science and Technology Information(hereinafter KISTI) is first ISO registered organization in field of scientific and technological information service in Korea. But many foreign organizations have been registered to ISO or have other quality management system in same field. We can find some issues from the result of KISTI's ISO 9001:2000 quality management system registration.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.39 no.3
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• pp.71-82
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• 2016

The ISO (International Organization for Standardization) 9000 QMS (Quality Management System) standards specify requirements that need to demonstrate an organization's ability to consistently provide products or services. Korean companies have been implementing ISO 9000 QMS to compete in global markets. ISO 9000 QMS standards have been revised in 1994, 2000, 2008, and 2015 since the first release in 1987. The key change in ISO 9001:2015 is focused on risk-based thinking. It means that risk inherent within an organization is early identified and proactively controlled by use of all aspects of QMS rather than taking preventive actions. In this article we did literature review mainly on empirical study related to motivation and operation performance of ISO 9000 implementation. We present the necessity of changeover, features of new version, and comparison between new and old version. In order to see how well organizations can implement the new ISO 9001:2015 we focus on manufacturing companies that are going to convert to ISO 9001:2015 registration. We collect their key characteristics such as yearly sales, the number of MPI (Management Performance Indicators), the number of KPI (Key Performance Indicators), the number of quality control engineers, quality control engineer work experience, and the degree of adaptiveness between new ISO 9001:2015 QMS and QMS currently operating in manufacturing companies. Especially the degree of adaptiveness is analyzed by correlation analysis, regression analysis, ANOVA, and t-tests to discover the relationships among their characteristics. We found out that the degree of adaptiveness is linearly related to quality control engineer work experience and the number of MPI and KPI that is practically utilized in manufacturing companies. We summarize the implications discovered to help manufacturing industry convert to ISO 9001:2015 registration.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.23 no.54
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• pp.97-110
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• 2000

As more and more companies pursue ISO 9000 certification, one of the most misconceptions about ISO 9000 is that registration is necessary only for business. ISO 9000 is being driven by commercial requirements, not legal fiat. This registration can be used as evidence of compliance to the ISO 9000 to satisfy specific customer requirements. The primary objective of this research is to provide the efficient implementation process of ISO 9000 certification on the basis of total quality management concerning with ISO/CDl 9001:2000, ISO/CDl 9004:2000 and ISO/CD2 9001:2000. Based on the result of first paper in May 1999, this study has been conducted using the data collected from 312 manufacturing companies which registered ISO 9000 certification. This analysis can be applied to Korean small and medium industrial companies in establishing and maintaining the development of qualify systems. The companies should be able to benefit if they make continuous effort to improve the quality activities based on the factors suggested in this paper.

• Clinical and Experimental Reproductive Medicine
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• v.34 no.2
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• pp.107-115
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• 2007

Objective: A quality management system of international standardization organization (ISO) 9001:2000 has been proposed to properly evaluate and improve the quality of productions and services. The purpose of this article was to describe on successful introduction and application of the ISO system to human assisted reproductive technology (ART) center. Methods: Center for reproductive medicine and infertility of Cheil General Hospital started the action for ISO 9001:2000 certification at January-2004. The ISO system of our center was monitored by measuring the customer satisfaction index and periodical internal and external audit. Reports of non-conformity described corrective and preventive actions for problems and occurrences that were not consistent with the standard process and operation of our center. Continuous management and improvement were performed on the project of customer dissatisfaction. Results: Our center has got the certification of ISO 9001:2000 for "Research and development of IVF-ET program for infertility treatment" from Korean Foundation for Quality at June-2004. The policy of ISO was "To establish the best center of reproductive medicine and infertility" and "To establish the best quality management system". We found 140 cases and 7 cases of non-conformity in internal and external audit for three years, respectively, and performed corrective action. Conclusion: Improvement of customer satisfaction, systemic documentation and transparency and efficacy of working procedure were achieved by application and operation of the ISO system to our center. This ISO system could be used as a basic institutional management system for the national guideline to the human ART center.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.11a
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• pp.360-365
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• 2006

Most organizations adopt a process-based approach to manage their operations and now business process management(BPM) is a well-established concept. Because ISO 9001:2000 emphasizes process based, Korea Institute of Science and Technology Information has taken ISO 9001:2000 certificate in November 11, 2003 and now implements quality management systems based on BPMS further applies Hypertext. We call it Online KQMS (KISTI Quality Management System). And Online KQMS is implemented under a platform independent framework based on the web environment. Online KQMS based on BPMS and Hypertext is a new example in field of ISO quality management and is expected to support process management well.

• Proceedings of the Korean Society for Information Management Conference
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• 2004.08a
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• pp.95-104
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• 2004

품질이 낮은 정보는 이용자의 호응을 얻지 못할 뿐 아니라 여러 측정하기 힘든 직·간접적인 손실들을 초래할 수도 있다. 따라서 질 높은 지식정보자원의 구축이야말로 국가경쟁력을 넘어 국민의 삶의 질을 향상시키는 기본 요소이다. 지식기반시대에 지식정보의 창출-가공-전달-활용보전을 위한 제반요소의 구축뿐 아니라 질적인 향상을 위한 노력은 지식정보시대를 앞서나갈 수 있는 일로 매우 중요한 일이라 할 수 있겠다. 이러한 이유로 인해 근래에 정보 유동·서비스 분야의 품질향상을 위한 품질경영시스템의 도입에 대한 연구가 진행되어지고 있다. 본 연구에서는 지식정보의 유통과 서비스에 있어서 질적인 향상을 위한 노력의 일환으로 지식정보 유통·서비스 야의 품질체계를 확립하는 ISO 9001:2000 인증제도의 도입과 운영에 대한 방향 및 사례를 제시함으로써 지식정보 유통·서비스 품질향상에 도움이 되고자 한다.

• Journal of Korean Society for Quality Management
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• v.34 no.3
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• pp.1-18
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• 2006

CMMI(Capability Maturity Model Integration) has been recognized as a critical method to validate the competitiveness of software development organization since its introduction. CMMI imposes additional requirements on the software development organization which has been established and certified to the ISO 9001 quality management system. This paper reviews the similarities and differences between CMMI and ISO 9001. This paper also examines what ate required to deploy the CMMI on the aircraft software development organization which has been certified to ISO 9001. The results of this study will help software development organization to provide the direction for implementing CMMI. Some suggestions are presented to identify and strengthen the weak portion of the software process quality management system.

• Proceedings of the Korea Contents Association Conference
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• 2007.11a
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• pp.75-79
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• 2007

ISO 9001 International Quality Management System is international standard for develop a quality management system of organization. More efficient quality management supports a good environment for customer satisfaction to product and service that anytime. So, Korea Institute of Science and Technology Information (KISTI) was certificated ISO 9001:2000 Quality Management System in 2003 up to now. That is the first time on information flow and service for science and technology. For more efficient quality management, KISTI built a KQMS online system based on web. We obtain a improvement of customer satisfaction and efficiency of work, reduction of work processing time using KQMS.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2000.04a
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• pp.794-797
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• 2000

ISO 9000의 2000년도 개정 3판 CD1에 대한 소개로서 국제규격의 개정 배경과 개정본의 구조 및 형식 ISO 9001:2000에 대한 주요개정 내용을 제시한 후 개정내용에 따른 대응방안을 어떻게 하는 것이 효과적인가에 대하여 소개하고자 한다.

• Proceedings of the Korea Information Processing Society Conference
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• 2000.10a
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• pp.555-558
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• 2000

소프트웨어 프로세스 능력 수준에 영향을 미치는 요인을 찾아내어, 강점은 격려하고 약점을 개선하는 프로세스 개선활동은 기업의 경쟁력 향상을 위하여 매우 중요한 일이다. 본 연구에서는 이러한 요인을 찾아내기 위하여 SPICE(ISO/IEC 15504) 프로젝트에서 국제적으로 실시된 소프트웨어 심사 결과를 이용하였다. 분석 요인으로 IT부서 사원수, ISO 9001 인증여부, 안정성, 경제적 손실도, 보안성, 환경 영향도를 사용하였으며, 본 자료가 범주형이므로 분석 방법으로 통계적인 방법론인 "수량화방법 II"를 이용하였다. 수량화방법 II에서는 요인의 중요도를 나타내는 지표로 범위와 편상관을 사용한다. "범위"를 지표로 할 경우, 보안성이 능력수준과 가장 높은 관련이 있는 것으로 나타났으며, "편상관"을 지표로 할 경우, ISO 9001 인증이 가장 관련이 높은 것으로 나타났다. 이는 보안성이 높게 요구되는 회사의 경우, 품질시스템이 잘 갖춰져 있고, ISO 9001 인증을 받는 둥의 품질관리를 하여 프로세스 능력수준 또한 높게 나왔다고 추론할 수 있다.