• Korean Management Science Review
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• v.32 no.4
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• pp.175-192
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• 2015

Due to the emergence of open innovation driven by development of network service technologies and convergence in ICT service industry, It is necessary for ICT service firms to examine their capabilities for open innovation. The purpose of this paper is to empirically examine determinants affecting open innovation in Korean ICT service industry. In order to analyze, this paper uses logistic and multiple regression models based on survey data of Korean ICT service firms. Estimation results show that external network for collaboration is positive on the technological innovation activity regardless of the innovation type. Specifically, user networks are significant in all types of technology innovation, revealing that it is important to innovation activities of the ICT service firms.

• STI Policy Review
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• v.7 no.2
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• pp.85-105
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• 2016

This study compares the economic impacts among ICT sectors and derives strategic considerations for development of the ICT industry in Korea. Prior to analysis, this study classified ICT industry into four sectors: ICT equipment, components, service, and SW/system. This study conducted Input-Output Analysis on the four ICT sectors. An Input-Output Analysis is a quantitative economic technique that represents the direct and indirect interdependencies between different industries of a national economy. Features of each ICT sector were observed in the results. Within the ICT equipment sector, production is decreasing, import dependence is increasing, and employment size is very low, relative to the overall ICT industry. The component sector accounts for the over half of the output and value added of the ICT industry, but domestic production has recently declined. The subsector experienced decreasing production and increasing imports relative to the other ICT subsectors. In the service sector, output is small but its production and employment impact is very high. The fourth sector, ICT SW/system, has very low impact on production but high impact on employment. These features suggest two strategies to develop the ICT industry in Korea. First, the ICT component and service sectors should be promoted to stimulate growth of the national economy. Second, to encourage employment growth, policies should promote the ICT SW/system and service sectors.

• Journal of Information Technology Services
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• v.14 no.1
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• pp.41-51
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• 2015

The purpose of this research is to investigate the relationship between job creation and ICT usage in service industries. This research is particularly important because job creation is one of the most critical issues for the country. With technology innovation and system integration, manufacturing industries do not create enough employment, therefore, the society relies on service industries for creating job opportunities. Until now, due to limitations, analysis of job creation in service industries through ICT usage has not been investigated in depth. Thus, development of an effective ICT support policy was impossible. In this research, we used seven methods to investigate overall relationship between ICT usage level and job creation. A rule of large numbers has been applied to reach conclusion. Through this research, the government can focus its investment on service industries where job creation rate is the highest. We can expect both reinforcement in competitiveness of our service industry and continuous creation in employment, eventually leading to a virtuous cycle.

• International Journal of Internet, Broadcasting and Communication
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• v.14 no.4
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• pp.47-51
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• 2022

The purpose of this study is to investigate the views on utilizing ICT material, especially the reasons for ICT material choice. Numerous recent studies have demonstrated increased use of electronic devices including smartphones in educational settings. But the reasons for using it as a learning tool have not been relatively researched from the point of view of pre-service teachers. Therefore, this study analyzed the pre-service teachers' thinking about utilizing ICT material and their learning experience. In that regard, data was collected in various ways such as surveys, interviews, and brief writings of participants. According to the study result, pre-service teachers were motivated in utilizing ICT material rather than text material. That is the reason why, as adult learners, especially pre-service teachers could be more motivated in self-directed learning environments. This study will be useful in considering ideas for the instructional design of pre-service teachers.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.38 no.1
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• pp.188-198
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• 2015

Both employee satisfaction and loyalty play an important role in increasing the business performances of organizations in the service industry. However, the influence of TQM practices on employee satisfaction and employee loyalty has not been examined in the ICT service supply chain. This study aimed to investigate the impact of five total quality management (TQM) practices on employee satisfaction and employee loyalty in Korean ICT customer service and retail distribution organizations. Based on an empirical study of 578 respondents in a Korean ICT service company, the study examined the hypothesized relationships among TQM practices, employee satisfaction, and employee loyalty. Using structural equations modeling, it is found that TQM practices are significantly related to employee satisfaction, whereas the latter in turn influences employee loyalty. The results of analysis suggest that the ICT customer service and retail distribution organizations should concentrate on enhancing employee satisfaction of their TQM practices and creating a people-satisfied job environment.

• The Journal of Korea Institute of Information, Electronics, and Communication Technology
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• v.16 no.6
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• pp.420-433
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• 2023

With the development of ICT technologies, various systems and services based on data have been introduced. Also, raising the importance of technologies that provide trust to a data, infrastructure, and services. for ICT services. However, in the existing ICT service environment, there is no way to objectively judge and manage the trust of various components (content, infrastructure, process, service provider, etc) that constitute a specific service, and there is a limitation that we can only rely on the service provider's own quality standards. This paper provides requirements, functional archtecture, and procedures for providing reliable ICT services from the perspective of ITU-T international standards. Trust-enabled service provisioning adds additional functions for providing trust to existing ICT service entities (service resources, stakeholders, and users), collecting, analyzing, and providing trust related information. Therefore, a users can consider the trust of various service components based on analyzed trust information based on their trust requirements.

• Journal of Digital Convergence
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• v.8 no.2
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• pp.13-28
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• 2010

Korean service industry has been rapidly growing so far and economic trends in korea is shifting to service economy. However Information Communication Technology (ICT) investment and use in service sector are still relatively low in comparison with US. Keeping the current state of the service industry in mind, this paper is to review the potential productivity growth of service industry empirically by analyzing the effect of ICT on total factor productivity after investing the ICT using outlook of Korean service industry. The results show that service sectors, with more using ICT, show high productivity growth and stable TFP change during the financial period. Sectors with lower using ICT are more sensitive to changes in the business environment when compare to sectors with highly using ICT. Concerning the period of 1997-1999, the TFP growth of most of sectors slowed down and turned to recovery immediately afterwards, 2000-2002.

• Information Systems Review
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• v.17 no.1
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• pp.19-47
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• 2015

The purpose of this research is to represent how ICT relatedness and organization environment influence on interactions between healthcare specialist and patients, and how knowledge sharing influence on healthcare innovation, and how service innovation influence on service performance through structured research model. This research also has applied to resource based view, adaptive structuration theory, service innovation, ICT relatedness to find out performance effect on healthcare service innovation and service performance. In other words, organization structure environment and ICT relatedness are important factors to promote interaction between healthcare service providers and customers like patients each other, moreover, to share the tacit knowledge by creating in the interaction. Moreover in order to verify model fitness, this research has surveyed among healthcare specialists, technicians and other staffs. Model verification result, all hypotheses have been found to give a positive effect on the creation and significantly. Structured organizational environment and ICT association is to promote the organization's functions by influencing the behavior of the service organization and patient interaction and knowledge sharing, and suggests that the major factors influencing the innovation performance of hospitals and health care services.

• Journal of the Korea Convergence Society
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• v.8 no.12
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• pp.15-22
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• 2017

This paper analyzes vulnerability of each service protocol used in ICT convergence industry, smart factory, smart grid, smart home, smart traffic, smart health care, and suggests technologies that can overcome security vulnerabilities. In addition, we design a service-oriented protocol security framework that allows us to quickly and easily develop security functions in an open environment by defining a security element common to protocols and designing a security module for each protocol layer including the corresponding elements. Service protocol independent security module and specialized security module, it will be possible to develop flexible and fast security system in ICT convergence industry where various protocols are used. The overall security level of the ICT service network can be improved by installing the necessary security modules in the operating system, and the productivity can be improved in the industrial security field by reusing each security module.

• Journal of Information Technology Applications and Management
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• v.21 no.4
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• pp.225-245
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• 2014

ICT based convergence application is one of the most prevalent industrial issue these days. Despite of criticalness and potential economic opportunities of the ICT based convergence, theoretical research to analyze the feasibility and estimate the economic impact of the application is rather limited. This paper is intended to fill this research gap. In this respect, we develop theoretical framework to quantitatively estimate the differential benefits of convergent applications, which necessarily include underling ICT technology's contribution attributes extractions, and resulting value increments engendered from user's process effectiveness when ICT based service application is adopted. The research model to assess the differential value of the ICT based service application is developed, grounded on theoretical framework of TPC (Technology-to-performance chain) and contingency fit theories. Scenario based survey method is adopted, and SmartPLS 2.0. is used for statistical analysis of the structural equation model using 312 questionnaire. Valid statistical results are presented to provide useful insight.