• 간호행정학회지
• /
• 제8권1호
• /
• pp.169-191
• /
• 2002

As the tendency of the society is centralized into consumers and services, patients are getting to ask better medical services. The consumers influenced from various social surroundings became to have some expectation of nursing service. Compared with their expectation, the quality of the services which they virtually get may be recognized and evaluated. So it is necessary to know exactly what the consumers want in nursing services. The purpose of this study is to examine the determinants which can evaluate the quality of nursing services by researching into consumers' expectation and perception of the nursing services depending on the consumer-oriented attributions on the basis of the model of SERVQUAL. 1,144 of outpatients were selected as the subjects for this research. They used to continuously visit the same hospital after being hospitalized and nursed in 9 hospitals randomly selected among the second-level medical organizations in Seoul from January to February, 2001. The collected data are analyzed into the Descriptive Statistics, t-test, GLM and Multiple Regression through the SAS program. Delphi was used for the research tool and the results of the research are as follows; the determinants in evaluating the quality of nursing services consist of 5 categories such as Tangibility, Reliability, Responsiveness, Assurance, Empathy. The values of Cronbach' $\alpha$ appeared to be 0.96 in the expectation of nursing services, 0.94 in the perception of nursing services and 0.96 in the importance of nursing services. The determinants in the expectation of nursing services were ranged in the order of Assurance, Empathy, Reliability, Responsiveness and Tangibility. And those in the perception of nursing services were in the order of Assurance, Empathy, Reliability, Tangibility and Responsiveness. Those in the importance of nursing service were in the order of Empathy, Assurance, Reliability, Tangibility and Responsiveness. Finally, those in the quality of nursing service were in the order of Tangibility, Responsiveness, Empathy, Reliability and Assurance. Each expectation of nursing services appeared different depending on the subjects' age, gender, clinical department and reason for hospitalization. The hypothesis examined in this research shows that the group having higher personal needs shows meaningful differences in the expectation of nursing services, and the subjects who have had external communication show higher perception of nursing service than uncommunicative ones. After all, we can see that the statistical differences in the perception of nursing services depend on whether the subjects have external communications or not. The determinants in the expectation of nursing services can explain the quality of nursing service up to 14.96%. The statistically meaningful determinants in the expectation could be arranged in the order of Reliability, Assurance and Tangibility. And the more expectation brings about the lower evaluation of the quality of nursing services. The determinants in the perception of nursing service can explain the quality of nursing services up to 29.85%. The statistically meaningful determinants in the perception could be arranged in the order of Responsiveness, Reliability, Tangibility, Empathy, and Assurance. And the more perception brings about the higher evaluation of the quality of nursing services. According to the result of the above research, I would like to propose as follows. As long as this research is oriented to get knowledge of the consumer-oriented nursing services, it should be continued to draw the other elements determining the quality of the nursing services. Furthermore, this research is based upon the Parasuraman, A., et al.'s SERVQUAL Model(1991), which deals only expectation, perception and quality of consumer-oriented nursing services, so it will be necessary to inspect and verify it through the other models containing the offerers of nursing services in the future. On the other hand, as this research evaluates the actual quality of nursing services based on the expectation and perception of nursing services, it can be utilized as fundamental data to develop the marketing strategies and to estimate the qualities as well. I hope this research will be periodically estimated to be the useful data to develop the marketing strategies in the nursing service area.

• Tuberculosis and Respiratory Diseases
• /
• 제49권4호
• /
• pp.412-420
• /
• 2000

연구배경 : 전세계적으로 약제 내성 결핵에 대한 관심이 높ㅇ지고 있다. 일차 내성 결핵의 유병률은 수년 간의 국가 결핵 관리 체계를 평가하는 역학적 지표로 사용된다. 저자들은 내성 결핵에서의 사회경제적 인자를 포함한 임상적 특정에 대해 평가하고자 하였다. 방법 : 1995년 3월부터 2000년 2월까지 이대목동병원에서 내성 결핵으로 진단 받은 환자 중 조사가 가능했던 68명을 대상으로 하였다. 결과 : 일차 내성 결핵 환자는 획득 내성 결핵환자보다 평균 연령이 더 젊고(39.6$\pm$16.3yr vs. 48.2$\pm$16.5yr ; p<0.05), 40대 미만 연령층의 구성비가 더 높았으며(62.9% vs. 36.4% ; p<0.05), 고학력자가 더 많았다 (38.9% vs. 11.1% ; p<0.05). 획득 내성 환자는 일차 내성 환자보다 통계학적 의의는 없었으나 가족력의 빈도가 더 높고 자가 주택이 없는 경우가 더 많았다. 획득 내성 환자는 일차 내성 환자보다 침범된 폐엽의 수가 더 많았고(2.0$\pm$0.8 vs. 1.4$\pm$0.7; p<0.01), 총 치료 기간이 더 길었다(18.3$\pm$7.2 months vs. 10.6$\pm$6.3 months ; p<0.05). 획득 내성 환자가 일차 내성 환자보다 통계학적 의의는 없었으나 내성 약제의 수가 더 많고 입원률이 더 낮았으며 임의로 투약을 중단하는 경우가 더 많았다. 일차 내성 환자가 획득 내성 환자보다 단일 약제 내성률이 더 높은 반면, 복수 약제 내성률과 다제 내성률은 더 낮았다. 약제별 내성률에서 isoniazid에 대한 내성률이 가장 높았고, 획득 내성 환자에서 일차 내성 환자보다 isoniazid에 대한 내성률이 유의하게 높았다(90.9% vs. 71.4% ; p<0.05). 결론 : 획득 내성 환자가 낮은 사회경제적 계층의 비율이 높은 반면, 일차 내성 환자는 젊고 활동적인 집단인 것으로 보인다. 약제 내성 결핵의 전파와 재발을 막기 위해서는 내성 환자의 적절한 격리와 적극적인 추적 관찰을 통한 치료의 종결이 중요하다.

• 한국보건간호학회지
• /
• 제10권1호
• /
• pp.118-138
• /
• 1996

Because of accelerated urbanization public body visiting nursing project that started according as matter of health on urban class in the lower brackets of income was concentrated on Social interests has a unsatisfied points to propel project efficiently from the lack of rating materials. Therefore centering around written contents in documentary literature of citizen health by household in five years from starting year of project to now. visiting frequency by medical manpower was evaluated quantitatively and qualitatively in aspect of management hereupon. for the sake of giving a basic materials for public health project of this field. This research presents documentary literature of citizen health which become materials is that as one person's charged region of nurse in duty scale. district is Kang-Buck Gu. the object is resident in the lower brackets of income grounded livelihood protection law and who is admitted by the head of organ~chief of health care). and the number of material centering around the head of a household is 415 copy. The result of research is summarized. as follow. 1. Average visiting frequency examinated by medical manpower show difference according to valuables of supervision characteristics namely average visiting. Frequency of nurse has long term residence in case registration season is early and supervision season is the first year and is high incase a kind of house is unlicdnsed mountain town. Average visiting frequency with doctor is high incase supervision season is the first year and the medical insurance system is admitted by chief of health care. That shows that a man of discomfort behavior left alone are yet many in local society. The meaning of this result shows that the continuity of official relation about class in the lowest brackets of income of long term residence goes well between househole who is a user of visiting nursing service of the object according to midway income under management influences a given duty of nurse s and so causes quantitative decrease. 2. In case behavier and condition of health that nurse diagnoses are bad. as the type matter is a lack of health and the number of patient is large. the average visiting frequency of nurse is high. because average visiting frequency with doctor is high as the condition of health is bad and the number of patient is large. That is similar with that of nurse. CD Average visiting frequency of nurse s seen by matter of disease is very high only in apoplexy by 39.50 and is confined within limits from 7.63 to 11.36 in other disease. But average visiting frequency with doctor is double as many as that of nurse but defined in apoplexy hypertension and articulate. (1) Average visiting frequency of nurse by existence in inoculation of hepatitis is low by 6.73 in unidentified group and very high by 26.89 in group of non-inoculation and the case of the antigenic positive man of B type hepatitis or epileptic who can't be inoculated shows 13.00 and that even family nursing service is needed to them. That result shows that though one person nurse of local charge has a large scale of duty. as visting nursing service is given a class who has a large demand preferentially by respectively accurate nursing diagnosis. the number of diagnosis service is similar with it. 3. During five years. average visiting frequency of nurse is 10.84 and average visiting frequency with doctor is 76.50 seeing from the official scale of nurse. visiting by household is performed two more per year to the average. Seeing this by type of service. average visiting frequency of nurse is higher in indirectly nursing than in directly nursing and that suggests that at the time of visiting household nurse performs education of protection lively save patient but at the time of contrastedly visiting with doctor. directly nursing is more contents of service show no difference by man power and medication dressing by demand is 14.3 and 18.6 the aid of hardship term of doctor and nurse is high by 18.7 and 17.00 in the request of hospitalization when seeing by demands. 4. Action by turns exemplified 1994 is well in sequence of 2/4 turn. 3/4 turn. 1/4 turn. 4/4 turn. When seen by average visiting frequency of nurse but gradually is even. Without difference by turns. average visiting frequency of doctor is much higher in 1/4 turn than other turns. Type of service by turns is all even but directly nursing is inactive in 4/4 and indirectly nursing. Very increases in 4/4 and so. Nurse's quantity of duty is plentiful that shows that by evaluation of last turn and plan of project. Contents of service follows that medication and dressing is the highest by' 5.57 in 1/4turn. goes down gradually by turn. becomes 3.57 in 3/4 turn. and increases again by 4.83 in 4/4 turn. the rest service is higher in 2/4 turn than other turns. 5. Total visiting frequency of nurse is explained to total $37.5\%$ by six valuables of visiting frequency of doctor. nursing demand. demand of diagnosis. condition of behavior. year. Special terms and magnitude of influential power is the same as sequence of enumerated valuables. Namely. the higher the visiting frequency of doctor. the bigger nursing and demand of diagnosis is. the worse the condition of behavior is. the older the object is and the more the household of special terms is. the high total visiting frequency of nurse is.

• 핵의학기술
• /
• 제12권1호
• /
• pp.19-26
• /
• 2008

목적: 방사성옥소 치료병실로부터 발생한 오 폐수는 반드시 전용 정화조에서 일정시간 자연 감쇄(decay)시켜 수중 방사능 농도치가 $8.1{\times}10^{-13}$ Ci/ml 이하가 될 때에만 비로소 방류를 하여야 한다. 현재까지 서울아산병원에서는 60 ton 용량의 전용정화조 3개를 구비하여 운영하고 있었지만 2005년 10월부터 방사성옥소 치료병실을 2병상에서 4병상으로 증설 운영함에 따라 급격히 늘어난 방사성 오.폐수량으로 인하여 본원의 정화조 용량으로는 충분한 감쇄(약 125일 이상)여력이 부족하게 되었다. 따라서 본 연구에서는 치료병실 정화조의 오 폐수 유입유량에 기여하는 원인 및 요인들을 밝혀내어 합리적인 개선 조치를 함으로써 정화조 용량 부족 문제를 해결하여 1차적으로는 엄청난 병원의 경제적 손실을 유발시키는 새로운 정화조의 증설을 피하고 방사성 물질의 인위적 배출로 인한 사회적 문제 유발에 따른 대형의료기관의 신뢰도 추락의 예방에 큰 목적이 있다. 대상 및 방법: 2006년 1월부터 10월까지 고용량 옥소 치료 환자 중 150~200 mCi 이상을 투여 받고 2박3일간 입원치료를 하는 환자 402명을 대상으로, 환자 1인당 평균 물 사용량 (변기사용량, 샤워량, 세면량, 기타 등등)을 측정하였으며, 본원의 정화조 60 ton 3개의 만수 후 배출까지의 감쇄 기간을 측정하였다. 또한 본원의 치료 업무 절차를 단계별로 분석하여 정화조 유입유량의 증가 요인을 찾아보았다. 결과: 다음과 원인에 대한 개선을 통하여 본원의 방사성 오 폐수 보관일수를 정화조 1개당 84일에서 2005년 12월말 현재 약 130일로 증가시킬 수 있었다. (1) 기존 변기의 과다한물 소모량 개선 $\rightarrow$ 절수형 변기로 교체 (2) 불필요한 샤워 및 세탁 방지 $\rightarrow$ 샤워 노즐 사용 자제 및 세면대 이용 교육 (3) 치료기간 중 잦은 배뇨를 유발하는 이뇨제 복용 중지 (4) 수분 섭취량과 퇴원시 체내 잔류선량과의 상관관계 분석 (5) 입실 후 치료 전까지의 대기시간에는 외부 화장실 사용 교육 (6) 정화조 만수위 용량 한계치를 최대 85%에서 90%로 증대 운용 결론: 근래에 들어 급격하게 증가된 갑상선질환 관련 환자로 인하여 전국적으로 거의 모든 의료기관에서 방사성옥소치료의 대기일 수가 크게 증가되고 있다. 이러한 시점에 발생된 방사성 오 폐수 관련 문제는 비단 어느 한 의료기관의 문제가 아닌 관련 우리 모두가 해결해야 하는 큰 과제임에 틀림 없을 것이다. 따라서 본 개선 활동은 그 시작을 알리는 신호탄이 될 것이라 생각되며 방사성 치료병실을 운영하고 있는 타 의료기관에서도 이와 관련된 유사상황이 발생된다면 합리적인 정화조운영의 모델방안으로 제시 될 수 있을 것으로 기대된다.

• 보건행정학회지
• /
• 제12권2호
• /
• pp.23-42
• /
• 2002

본 연구는 최근 20년간의 치료순응도 관련 국내연구를 수집하여 연구 동향을 파악하고, 계량적 메타분석을 통하여 순응도 향상을 위한 개입 효과를 산출하여 제시하고자 하였다. 연구 결과는 다음과 같다. 첫째, 1980년대 이후 20여년간 치료순응도와 관련된 연구는 133편에 달하였다. 이중 순응도 향상을 위한 실험연구가 11.3%, 단면연구 및 전향적 관찰연구가 88.7%에 해당하였으며, 후자의 경우 주로 순응도 향상 관련 요인에 관한 연구들이었다. 둘째, 연구대상의 상병 종류는 고혈압이 전체 연구의 24.1%로 가장 많았고, 다음으로 기타 만성질환, 당뇨병 및 결핵의 순으로 주로 이환기간이 길고 완치가 어려워서 치료순응도에 많은 노력을 기울일 필요가 있는 질환들이었다. 셋째, 133편 논문의 질적 메타분석과정을 거쳐 선별기준에 부합되는 논문은 10편으로 순응도 측정은 고혈압의 경우 혈압 조절과 같은 건강효과를, 당뇨병의 경우 뇨당, 혈당 저하와 같은 직접적인 지표 측정의 방법을 측정하였고, 이외에도 약속 이행과 환자의 주관적 보고, 약물 복용이행과 같은 객관적 지표를 측정하였다. 한편 개입방법으로는 행동변화를 적용한 1편의 연구 이외에 교육적, 행동적 및 정서적 개입의 방법을 모두 병행하여 적용하고 있었다. 넷째, 이들 중 6편의 논문에 대하여 순응도 향상에 대한 개입의 통합효과크기를 산출한 결과, 개입을 하지 않은 군에 비하여 개입이 이루어진 경우에 치료순응도 향상 효과는 4.1192여서 커지는 것으로 나타났다. 이를 다시 순응도 측정방법으로 구분하여 분석한 결과, 치료 순응도를 건강결과(혈압)로 측정한 경우 개입으로 인한 유효크기는 0.4679였고, 직접 측정지표(혈당/뇨당)에 의한 경우 개입 후 유효크기는 0.7753으로 나타나 순응도가 향상되었음을 알 수 있다. 이상의 결과에서 다양한 개입활동들이 환자의 치료순응도를 향상시키는 데 기여할 수 있음을 제시할 수 있다. 그러나 계량적 메타분석 기준에 부합되는 연구의 논문 수가 제한적이라는 한계점이 있으며, 연구에 사용되는 개입방법의 시도가 더욱 다양화될 필요성이 제시되고 있어 향후 이와 관련된 많은 연구들이 활성화되기를 기대한다.

• 대한간호학회지
• /
• 제22권1호
• /
• pp.49-67
• /
• 1992

Most hospitalized children will experience physical pain as well as psychological distress. Preschool children's pain perception related to painful procedures can increase due to elevated anxiety and fear because they do not have understanding logical of their disease and hospitalization. In particular, they are distressed about needle - related procedures which are feared because they are seen to be a cause of bodily damage. This descriptive study attempted to identify pain perception levels in preschool children and their mothers. A self-reporting measurement and behavioral observation were used to collect the data. A total of 25 hospitalized preschool children and their mothers were investigated and data were collected about 60 painful procedures. Data collection was carried out by the researcher and two trained investigators from November first to December tenth. Three insruments were used to collect the data : Faces Pain Rating Scale(FPRS) developed by Beyer was used to measure the degree of preschool children's pain perception about painful procedures. The Visual Analogue Scale(VAS) devised by Huskisson was used to assess the degree of mothers' pain perception about their children's painful procedures. A Pain Behavioral Checklist based on the Procedure Behavior Check List by LeBaron and Zelter and modified by the researcher was used to observe behaviors of preschool children, their mothers, and nurses when the painful procedures took place. The data were analyzed by an SPSS program, and were tested using real numbers, percentages, Pearson correlation coefficient, t-test, and ANOVA. The results of this study are as follows : 1. Of all the painful procedures, the mean score for the FPRS for the preschool children's pain perception was 4.02 points, and the mean score for the VAS of mothers' pain perception was 10.92 points. 2. A Positive correlation which was statistically significant was found between the pain perception of preschool children and their mothers (r＝.53, p＜.01). that is, the higher the children's pain perception was, the higher their mothers' pain perception was. 3. The characteristics of the painful procedures related with children's pain perception as follows : The type of painful procedure was found to be statistically significant (F＝23.44, p＜.01), Among the three procedures Ⅳ starting was found to be perceived as the most painful procedures to the children. The greater the number of times that the procedure had been done, the higher the pain perception was (F＝4.44, p＜.01), and the longer the duration of the procedure, the higher the pain perception wa(r＝.30, p＜.05). Pain perception in the treatment room was higher than in the children's room(t＝6.30, ＜.01), pain perception in the mother's presence was the higher than when the mother was not present (t＝2.91, p＜.01). 4. The characteristics of the painful procedures related with the mothers' pain perception as follows : The type of painful procedure was found to be statistically significant(F＝6.01, p＜.01). Among the three procedures Ⅳ sampling was found to be perceived as the most painful procedures to the mothers. The greater the number of times that the procedure had been done, the higher the pain perception was (F＝5.95, p＜.01), and the longer the duration of the procedure, the higher the pain perception was (r＝.31, p＜.05). Pain perception in the treatment room was higher than in the children's room (t＝3.51, p＜.01), but pain perception in the mother's presence showed statistically significant no difference. 5. Of all of the 19 children's behaviors during the painful procedures, the most frequent behaviors observed Were as follows in order of frequency “crying”, “screamirig”, “facial grimacing”, “physical resistance”, Of all of the nine methers' behaviors, the most frequent by observed in “console children”, “hold children”, “applaud children”, Of all of the 11 nurses' behaviors during the painful procedures, the mast frequent in order were “smiling”, “physical restraint”, “console children”, “praise children”. 6. A positive correlation between children's and mothers' pain perception and children's behaviors was found to be statistically significant (r＝.65, p＜.01, r＝67, p＜.01). Also the relationship between children's and mothers' pain percertion, and mothers' behavior was found to be statistically significant (r＝.57, p＜. 01, 4＝.60, p＜.01). The relationship between children's pain perception and nurses' behaviors was also found to be statistically significant (r＝.46, p＜.01), but there was difference between mothers' pain perception and nurses' behaviors.

• Tuberculosis and Respiratory Diseases
• /
• 제44권2호
• /
• pp.290-297
• /
• 1997

연구배경 : 기관지천식은 가역성 기도폐쇄, 기관지 과민증 및 기도점막의 염증성 변화가 특징인 호흡기 질환으로 적절한 치료가 질병의 예후에 중요한 영향을 미치며, 최근 천식의 발생기전 및 병태생리에 대한 연구가 활발히 진행되고 천식치료에도 많은 발전이 이루어지고 있음에도 불구하고, 오히려 전세계적으로 기관지천식의 유병률 및 사망률, 천식발작으로 인한 응급실 내원빈도는 증가하는 추세이다. 응급실 내원 환자의 과거력상 응급실 내원빈도가 많을수록 천식치료에 문제점이 있고 예후도 나쁘다는 보고가 있어, 응급실로 내원한 천식환자들의 임상적 특성의 분류가 치료 계획, 환자 교육과 관리 및 예후 예측에도 도움이 될것으로 사료되어 저자들은 천식발작으로 응급실로 내원한 환자들을 대상으로 연구를 시행하였다. 방 법 : 1년간 응급실에 기관지 천식발작으로 내원한 103명의 환자를 대상으로 과거력 및 천식 발작후 응급실 내원전까지의 상황등을 문진하였고 응급실 내원당시 최대 호기말 유속, 동맥혈 가스분석, 흉부 X선등을 시행하여 환자의 상태를 분석하였으며 입원 여부, 입원기간, 외래 추적관찰여부등으로 응급실로 내원한 천식환자들의 임상적 특성 및 예후를 조사하였다. 결 과 : 대상환자는 총 103명으로 남자 47명(45.6%), 여자 56명(54.4%) 이었고 평균 연령은 48.6세, 연령분포 50대가 27.2%로 가장 높았다. 천식진단후 1~5년사이의 환자가 42명 (40.8%)으로 가장 많았고, 과거력상 48명(46.6%)이 천식발작으로 응급실 내원 경험이 있었으며 2회이상 응급실 내원경력이 있는 환자는 27명(26.3%)이었고 내원환자중 79명(76.7%)이 교감신경항전 흡입제를, 48명(46.6%)이 부신피질 호르몬 흡입제를 사용한 적이 있었으나 그중 56%만이 적절한 흡입방법을 구사하였다. 응급실 내원경위는 환자 스스로 내원한 경우가 68명(66%)으로 가장 높았고, 월별 응급실 내원빈도률 살펴보면 12월과 5월에 가장 높았으며, 응급실 내원시간별로 보면 낮시간(오전 8시~오후 4시)이 53.4%로 가장 많았다. 천식악화요인으로는 상기도 감염(56.3%), 치료 중지(15.5%), 불완전한 치료(11.7%)가 주요 원인이었고 천식발작시작에서 응급실 도착까지 평균시간은 14.2시간이었고 천식발작후 79명(76.7%)이 교감신경 항진 흡입제를 사용하였으며 사용횟수는 평균 6.4회였다. 내원시 측정한 최대 호기유속은 펑균 166.7L/min, 내원시와 과거 최대호기유속 또는 예상 최대호기유속 의비는 평균 43.2%였다. 동맥혈 가스분석 검사상 고탄산가스혈증을 보인 환자는 총 50명으로 이중 7명(14%)만이 인공환기를 시행하여 비교적 좋은 예후를 보였고 내원환자중 17명(16.5%)은 응급실에서 치료후 내원 24시간내 귀가하였고 80명(77.7%)은 일반 병동에, 6명(5.8%)은 중환자실에 입원하여 치료를 받았으며 평균 입원일수는 11.2일이었다. 예후는 좋은편으로 총환자 모두 사망없이 회복되었고 외래 추적관찰은 59명(57%)에서 가능하였으며 증상소실후 천식정도를 분석한 결과 64.9%가 경미한 천식으로 나타났다. 결 론 : 응급실에 내원한 천식환자들은 주로 경미한 천식이 상기도 감염등에 의해 악화된 경우가 많았고 치료예후는 비교적 양호하였으나 퇴원후 적절한 천식치료를 받는 경우는 많지 않았다.