• Proceedings of the Korean Society for Quality Management Conference
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• 2006.11a
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• pp.236-242
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• 2006

세계적으로 각 분야에서 SERVQUAL 모형과 SERVPERF 모형 등을 이용한 서비스품질에 대한 측정과 관련된 연구들이 많이 수행되어 오고 있지만 서비스품질을 계량화시키기 위한 연구는 활성화되고 있지 못하는 상황이다. 따라서, 본 연구의 목적은 불확실하고 주관적인 환경에서 서비스품질을 객관성있게 측정하고 계량화시키기 위해서 L.A. Zadeh가 제안한 퍼지이론의 Triangular Fuzzy Number(TFN) 와 T.L. Saaty가 제안한 Analytic Hierarchy Process (AHP)를 이용하여 서비스품질을 측정하기 위한 방법을 제안하는 것이고, 본 연구를 통해서 조직의 제한적 자원으로 고객만족 극대화를 실현하기 위한 경쟁우위적 전략의 일환으로써 서비스품질을 제고시키는데 효율적이며 효과적인 의사결정안이 도출될 것으로 사료된다.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2016.10a
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• pp.139-141
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• 2016

With the introduction of national standards (KS) for call centers, customers are expected to have access to better-quality services in the future. The purpose of this study is to evaluate the relative importance of certification criteria for call center services using the Fuzzy AHP(Analytic Hierarchy Process) approach. Fuzzy AHP is the combination of the fuzzy set theory and AHP to deal with the uncertainty or ambiguousness of the decision-making process. The evaluation method proposed in this study can be applied to the KS services certification promoted by government.

• Journal of English Language & Literature
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• v.55 no.3
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• pp.459-474
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• 2009

The Journal of English Language and Literature. The purpose of this study is to provide an optimality theoretic approach to NPIs (Negative Polarity Items) in English and Korean by proposing three universal constraints. The constraints are C-command Condition (CCC): NPI must be c-commanded by a constituent with negative meaning; Locality Condition (LOC): NPI must be bound in the local domain; Subjacency: NPI licensing must satisfy Subjacency Condition (SBJ); Previous analyses have shown that these three constraints control NPIs in one way or another. This study attempts to demonstrate that NPIs in both English and Korean languages can be nicely accounted for by setting a different constraint hierarchy for the two independent languages. That is, by slightly changing the constraint hierarchy, distributional differences of NPIs in both languages can be accounted straightforwardly within the framework of Optimality Theory.

• International Journal of Advanced Culture Technology
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• v.6 no.4
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• pp.58-64
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• 2018

The Extraposition phenomenon in English has been analyzed mainly through two approaches: a derivational approach under the Principles & Parameters framework (P&P) and a representational approach under the early Minimalist framework (MP). The first one tries to understand the phenomenon as a result of the movement of a Big Subject first to the end of a sentence which is then followed by the insertion of an expletive 'it' to the empty Subject position. On the other hand, the second one tries to understand it by way of assuming a Big Subject originally base-generated at the end of a sentence which is followed by the insertion of an expletive 'it' to the empty Subject position. The two approaches, however, are not free from theoretical defects at all: the full derivational approach was under controversy in terms of (1) the failure of the Binding Theory and (2) its inability to suggest anything about the marginal reading issue. On the while, the representational approach has been argued (1) to violate the thematic hierarchy that should be kept in D-structure, and (2) to be also unable to suggest the slightest difference in marginal reading issue as the first one. In this paper I focus mainly on analyzing the 'It'-Extraposition phenomenon in the Optimality Theory. I will show that by way of (i) some newly developed constraints such as Subj., and AHSubj. and (ii) a constraint hierarchy of Subj.>>AHSubj., the controversies of 'It-Extraposition' such as (1) the analysis of construction and (2) the very closely related issue of 'marginal reading issue' can be explained properly.

• Nuclear Engineering and Technology
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• v.49 no.1
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• pp.113-123
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• 2017

In human reliability analysis, dependence assessment is an important issue in risky large complex systems, such as operation of a nuclear power plant. Many existing methods depend on an expert's judgment, which contributes to the subjectivity and restrictions of results. Recently, a computational method, based on the Dempster-Shafer evidence theory and analytic hierarchy process, has been proposed to handle the dependence in human reliability analysis. The model can deal with uncertainty in an analyst's judgment and reduce the subjectivity in the evaluation process. However, the computation is heavy and complicated to some degree. The most important issue is that the existing method is in a positive aspect, which may cause an underestimation of the risk. In this study, a new evidential analytic hierarchy process dependence assessment methodology, based on the improvement of existing methods, has been proposed, which is expected to be easier and more effective.

• MALSORI
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• no.29_30
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• pp.43-60
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• 1995

Standard generative phonologists assumed that there were no orders or hierarchies among distinctive features. This means that the distinctive features which make up a segment are independent and unordered. The unordered linear matrix cannot explain phonological phenomena such as complex segments as hierarchical representation does neatly. The hierarchical feature representation theory which embodies the concept of multi-tiered phonological representation organizes distinctive features in the appearance of hierarchical dominance. This paper aims to show how we can solve some problems of the linear feature representation. As regard underlying representation the theory of underspecification is discussed. I propose a feature hierarchy similar to that of Sagey(1986) but slightly different. I show English consonantal assimilation in feature hierarchical model compared with that of feature changing theory of linear representation.

• Journal of the Ergonomics Society of Korea
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• v.17 no.2
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• pp.33-48
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• 1998

This paper illustrates the application of Fuzzy Theory and Analytic Hierarchy Process(AHP) for developing Occupational Stress Index(OSI). The purpose of the OSI development is for future prediction and problem solving of prevailing occupational stress. In developing OSI, the concept of fuzzy set theory was introduced to determine the existence and level of perceived occupational stress instead of actually measuring the strain parameters. The AHP is adopted to collect different weighting factors, since there exist various perceptions and responses to the occupational stress by different individuals. The validation study revealed that the OSI is a reliable predictor of work-related accident and illness and the physiological health of employees. Creating preventive measures, such as early detection of stress, proper placement and promotion of employees, and job enlargement will be possible by using this OSI effectively.

• Journal of the Korean earth science society
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• v.31 no.3
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• pp.259-266
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• 2010

High school students' understanding hierarchy of astronomical concepts and an individual student's knowledge state are analyzed by using the knowledge space theory that allows one to infer an individual's entire knowledge on a subject based on fragmentary information coming from that student's answers. The hierarchy of astronomical space concepts is: spatial position$\ll$spatial reasoning$\ll$spatial variation. In addition, an analysis of assessment materials using the knowledge space theory shows not only the relationship of assessment questions but also the knowledge state of individual students, which the current evaluation method is not able to reveal. Therefore, the assessment analysis of this study using the knowledge space theory becomes critically instrumental in providing information of an instructional differentiation amenable to individual learners for deciding their level of understanding and selecting suitable curriculum.

• Journal of the Korean Institute of Landscape Architecture
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• v.32 no.2
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• pp.36-54
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• 2004

The disposition of public parks pursue proper distribution and hierarchy formations on the basis of the neighborhood units theory. However, problems like price of land has brought about a large gap between theories and real conditions. This paper examines the problems of the practical disposition and disposition standards of public parks to solve these contradictions with reference to examples in Japan metro-cities. Study results are as follows; 1) The existing disposition theories are based on the district-boundary of men’s acting and settling down. Therefore, the disposition standards of large-scale parks or special parks beyond the humane scale have not been explained exactly. 2) As city sizes have expanded, these large-scale parks have developed greatly, however, they are located out of urban areas on the ground of nature’s geographical features. As a result, many small parks developed in urban areas. This extreme phenomenon of location would break up proper distribution and hierarchy. 3) Large parks over 4 ha not only take an important role in forming greenbelts but their location is also mainly based on their natural geographical features so that they are absorbed into the network -structure of greenbelts. 4) It is suggested that in planning parks, location and size of large parks over 4 ha should be selected and decided in the relation not with parks but with greenbelts. Parks of 4 ha or below are properly disposed. Also, these parks take a great role in forming the district boundary for settling down. Accordingly, proper distribution and hierarchy formation needs to be based on established neighborhood as they were previously.

• Journal of The Korean Association For Science Education
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• v.16 no.1
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• pp.1-12
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• 1996

The purpose of this study is to investigate the psychological hierarchy structure of science concepts and to determine the effective teaching order by comparing the teaching effects of the psychological hierarchy order with those of teaching order of the current text in order to inquire validating evaluation framework of science curriculum sequence. Key concepts were selected by tasks analysis in the seven units of elementary and secondary school curriculum. Concept formation tests were developed to evaluate each concepts achievement,. The test items were made according to each of the concepts based on 12 prototype tasks developed by Frayer(1969). To identify the students' psychological hierarchy the test items were administrated to elementary and secondary school students. Ordering theory was used to identify the students' psychological hierarchy. Nonequivalent control group pretest-posttest design was used in this study as an experimental design. Teaching with psychological hierarchy order was applied tp experimental group and teaching with concept order described in the current text was applied to control group. The major results of this study are as followings: 1. The students' psychological hierarchy structures are different from logical hierarchy structures. 2. The science teachers' psychological hierarchy structures are different from not only logical hierarchy structures but also students' psychological hierarchy structures. 3. The mean score of experimental group applied psychological hierarchy order is significantly higher(p<.05) than the control group in the concept achievement.