• Journal of Animal Environmental Science
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• v.14 no.1
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• pp.1-8
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• 2008

This study was conducted to solve the problem of public grievance owing to odor of a pig farm. Odor emissions from pig production systems mainly originate from liquid manure storage and solid manure fermentation. The low-cost odor abatement system (OAS) for application at liquid manure storage tank and solid manure fermentation facilities was developed in this study. The OAS adapted odor removing principles of a biofilter and biotrickling filter. The OAS is very simplified in structure. The appearance of the OAS had a form of cylindrical or cubical shape. The system performance was monitored for about one year after stabilization. A 7 seconds empty bed contact time for the OAS was adapted to achieve the odor reduction levels. The commercial type of OAS was constructed with media comprised of wood chips. Moisture content always remained above 50% wet basis. Average ammonia removal efficiency for the developed design was 89% at the liquid manure storage tank. Also, the removal efficiency at a solid manure fermentation facility was 86% on ammonia.

• International Journal of Computer Science & Network Security
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• v.22 no.3
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• pp.344-354
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• 2022

Ombudsmanship is the framework to provide the speedy administrative justice to poor man which is originated in Sweden in the 19^th Century and the modus operandi with modernized arrangement of public grievance redressal. Pakistan has thirteen different Ombudsman Institutions at both Federal and Provincial level with limited public accessibility. This paper presents a collaboration framework for extending the outreach of Ombudsmanship at proverbial doorstep of complainants. This framework has three main components as collaborative arrangements, Proceedings and Resolution of the complaints that increased the public trust. A pilot project titles Swift Complaint Resolution (SCR) was constructed and executed by Federal Ombudsman Secretariat to materialize the concept of speedy redressal of complaints. The SCR project first affirmed the strength of the components of the framework. The concept of SCR was first presented in the Federal Advisory committee for Administrative Justice, which comprised of highest level of the Parliamentarians, Public Officials, NGOs and Civil Society where presented guidelines to be adopted for the free and speedy redressal of grievances at proverbial doorsteps in tehsils and district headquarters ultimately to the extended to the union councils. In SCR, the complaints were decided within 25 days even though the Law permitted 60 days that is itself a record in any judicial /quasi-judicial forum.

• The Journal of the Convergence on Culture Technology
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• v.9 no.2
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• pp.245-250
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• 2023

This article aims to analyze <Into the Mirror> and its remake version <Mirros>. Both feature the discrepancy between one and reflected image on mirror, which was a trend in the early 21th century. Although their backdrops and plots are similar, there are significant differences in motivation and others. Following the tradition of grievance redressing tale, it combines social criticism with the concept of encouraging good and punishing evil. Foregrounding the evil force of ghost through mirrors, <Mirrors> follows the Western tradition of horror movies. This remake exemplifies a way of reinterpreting and recreating an East-based narrative from a Western viewpoint where Christianity predominates.

• KDI Journal of Economic Policy
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• v.35 no.4
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• pp.95-136
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• 2013

Using Workplace Panel Survey of 2005, 2007 and 2009 waves, this study estimates the effects of trade unions on employment and the proportion of irregular workers, short-term and part-time workers, and agent temporary and outsourced workers. While the estimation result shows that the percentage of hired workers increases under union presence, these results seem to be contaminated with bias because the differences between unionized firms before union establishment and non-unionized firms are not completely controlled even after adjusting for observed characteristics. Meanwhile, unionized firms and non-unionized firms with grievance procedures employ higher proportion of irregular workers. The proportion of short-term and part-time workers increases only when they are entitled to join trade unions. These imply that the rise in the percentage of irregular workers due to unions and grievance procedures is attributed to the increase in the percentage of agent temporary and outsourced workers. Also, when short-term and part-time workers are allowed to join the union, the firm replaces agent temporary and outsourced workers with short-term and part-time workers, so that the proportion of irregular workers do not change.

• Journal of the Korea Safety Management & Science
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• v.24 no.4
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• pp.85-93
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• 2022

Today's customer service providers, who have the greatest impact on customer satisfaction, are experiencing severe stress and job burnout due to various causes. Unlike general companies, the corporation has a relatively high level of dissatisfaction with customer service since there is a large conflict between the provision of kindness and the reasonable handling of civil complaints according to laws and regulations. In order to analyze the environment of the NPS' customer service providers, 5.583 branch employees working at the National Pension Service and 407 call center employees were surveyed online using the questionnaire function of the Enterprise resource planning system. The contents of the survey consisted of a survey on customer-facing employees, the level of awareness of customer-facing workers protection measures, and opinions on improvement and supplementation related to customer-facing workers protection measures. As a result of the survey, 72.8% of the total respondents experienced grievance complaints, and the proportion of call center employees was even higher at 89.0%. In addition, both the branch and the call center had the largest share of complaints about obstruction of business, unreasonable demands, abusive language, and verbal abuse. More than 40% of call center employees in their 20s and 30s experienced the highest frequency of complaints 13 or more times a year. The most difficult thing in the process of responding to complaints was that both branch offices and call centers had insufficient psychological recovery time, lack of space, and lack of help from colleagues and superiors. Based on the survey analysis, it is suggested to establish a countermeasure through case analysis rather than the right to suspend work for civil complaints that cannot be handled, such as customized manuals and action strategies for the age group with high grievance complaints.

• Journal of Daesoon Thought and the Religions of East Asia
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• v.3 no.2
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• pp.13-34
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• 2024

This article is a compilation of civilizational crises and their overcoming from the worldview of Daesoon Jinrihoe, based on the premise that religion can offer advice on the crises faced by modern civilization. It is a reinterpretation of human history from a religious perspective, focusing on mutual contentions, grievances, grudges, and their overcoming. Daesoon Jinrihoe explains that modern civilizational crises were first recognized by divine beings in the 18th and 19th centuries, and then later recognized by humans in the 20th and 21st centuries. Unable to resolve the civilization crises, the divine beings asked the Supreme God to intervene in human history, and the Supreme God was born in a human body to reveal the root causes and development of various civilizational crise sand to propose solutions to overcome them. These solutions encompass setting the world aright and ushering in a new era through the Reordering Works of Heaven and Earth (天地公事), attaining enduring peace by practicing grievance resolution for mutual beneficence (解冤相生), and reconstructing the relationship between divine beings and humans in harmonious coexistence. Devotees hold that Daesoon Jinrihoe is a religion that originated as a solution to a problem faced by God rather than humankind. As such, it considers the crises of civilization and their overcoming as the reason for existence. According to the religion's worldview, the Supreme God has already provided the solution to these civilizational crises. With a tip of the hat to the film Interstellar (2014), it could be said, "God Found a Way. He Always Has." Now, Daesoon Jinrihoe posits that it is up to humans to implement the way that God found.

• The Transactions of The Korean Institute of Electrical Engineers
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• v.56 no.9
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• pp.1556-1560
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• 2007

Energized power transformers in substations make unwelcome noises which propagate to nearby residential areas. As the excessive noise level become a target of public grievance than ever, utilities are seeking solutions to it. This paper introduce a power transformer noise prediction program which can give utilities effective solutions. Once a noise source is given, the program calculates the propagated noise level at certain points. The estimated result is rendered as noise contour map. To validate the accuracy of the program, the predicted noises are compared to measured one in real substations and proven to be acceptable within a margin of 5 percent.

• IE interfaces
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• v.20 no.3
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• pp.309-314
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• 2007

By an explosive increase of proxy driving, customers require the quick and correct services of call center. But because most call centers have an unsystematic management system, grievance of customers is continually increasing. To solve these problem, we constructed a call center system of proxy driving that is based on CTI (Computer Telephony Integration) in this paper. The proposed system is constructed using CID (Caller Identify Display) terminal, SMS (Short Message Service) and call center management program etc. Customer service level could be improved through efficient customer management by using the proposed system. Also it could be convenient and easy to implement customer management, order management, staff management, SMS and settlement of accounts.

• Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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• 2001.11a
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• pp.108-113
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• 2001

Recently people have come to demand more pleasant environments as the quality and right of life have been improved. Along with industrial development, the tendency is causing a growing number of disputes concerning environmental damages. Of many kinds of environmental damages, noise and vibration pollution rising at construction fields are particularly the most common subjects of public grievance. Thus the government launched the Environmental Dispute Mediation Committee in 1991, purposing to utilize fully the promptness and expertise of administrative institutes and to resolve environmental damage disputes promptly and fairly by interfering in them actively. With the prompt and fair dispute mediations of the committee, people came to be able to get fair and prompt remedies for damages in their health and fortune by environmental pollution. Therefore, by analyzing dispute mediation cases on construction noise and vibration damages, we will suggest basic material on which efficient actions can be taken for public grievances happening in the future.

• Journal of Arbitration Studies
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• v.23 no.4
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• pp.169-189
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• 2013

Organizations have traditionally been established and managed by men. As more women enter organizations, a new kind of conflict occurs at work owing to differences between men and women. Conflict can generate positive outcomes if managed properly; thus, this study outlines the causes of creating conflicts between men and women and considers whether ADR is applicable and useful at work. As ADR offers a means of bringing workplace justice at lower cost and with speed, it can serve as an effective way of resolving conflicts between men and women at work. In order to use ADR as a method of resolving conflict between men and women, I suggest reinforcing the function of a grievance committee in a company and cultivating an ADR specialist.