• Journal of the Korean Society for Aviation and Aeronautics
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• v.28 no.1
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• pp.14-21
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• 2020

Here I investigate what effects Operational Control Center(OCC)'s service quality may have on airline staff's job engagement. My analysis reveals that airline OCC's service quality has a meaningful effect on airline staff's service satisfaction, and that service satisfaction mediates a meaningful effect on staff's job engagement. It was suggested that improving OCC's service quality leads to higher staff's job engagement. Accordingly, I suggest methods of improving OCC's service quality. I find that the importance of contributing factors on OCC's service quality are as follows, in order of most to least important: professionalism, assurance, empathy, reliability, organizational culture, and responsiveness. The results of this study are relevant not only for airlines but also for government agencies such as the National Emergency Management Agency, the Korea Forest Service, the National Police Agency and the Korea Coast Guard that operate aircraft and must ensure aviation safety.

• Journal of the Korea Institute of Building Construction
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• v.11 no.3
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• pp.292-300
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• 2011

The construction industry in Korea has seen significant improvements in quality management techniques, driven by the dramatic development of new technology through Manhattanization and enlargements, but compared with technical development, the level of building quality improvement is still lagging behind. In the meantime, as the interest in construction quality soars due to changes in user consciousness, the level of quality that is being demanded is rising. The government has reinforced quality systems by implementing responsible supervision requirements and granting overseas companies permission to enter the supervision business in Korea, and private sector companies also are attempting quality improvement through quality assurance approaches like the preliminary qualification screening system and ISO 9000 series. But currently, building constructions are done only according to the construction specifications of project owners, whose design, materials and construction methods are already decided, and do not leave any necessity or opportunity for technical developments for the quality improvement of contractors. Therefore, in this study, a work process and system improvement plan for payment regulations is proposed, with which contractors can secure quality voluntarily in the building construction phase.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.9 no.6
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• pp.227-231
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• 2009

Recently, the global warming phenomenon has been taken notice of. The global warming phenomenon has given enormous bad impact to social economic fields as well as ecological areas by rising sea levels and weather calamities. To cope with the phenomenon most developed countries adopted the Kyoto Protocol to reduce greenhouse gas emissions. To achieve the target of the Kyoto Protocol, the developed countries are operating organization-run green quality assurance and labelling systems with their standardized methods to evaluate the environmental and greenhouse gas impact for ICT products and services. This paper introduces several countries standards which can be applied to evaluate the reduction effect of greenhouse gas emission and green ICT quality assurance which also can be applicable for recycling and managing of ICT products. This paper is expected to be used as a policy data for ICT related government bodies and industry areas.

• Human Ecology Research
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• v.58 no.1
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• pp.87-103
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• 2020

This study discusses the institutional change of Chinese early childhood education quality assurance institution (ECEQAI) from the three dimensions of the perspective of historical institutionalism of that refer to the external environment, dynamic mechanism containing with nation-market-society, and the invisible ideology of the institutional change. Chinese ECEQAI was divided into five historical periods, which were 17 years after the founding of China (1949-1966), the Great Cultural Revolution (GCR) period (1966-1976), the early stage of Reform and Opening-up (RO) (1976-1995), the social change period (1995-2010) and the new period (2010-now). This study also concludes five separate change models for Chinese ECEQAI that correspond to the five periods. The first was a compulsory and gradual institutional change model influenced by the Soviet model and dominated by national power. The second was compulsory and radical change model controlled by the counter-revolutionary group. The third was a compulsory and gradual institutional change model dominated by national power. The fourth was induced and gradual^① institutional change model driven by market power and forced by society power. The fifth was a compulsory and gradual institutional change model led by national power and forced by society power. Finally, the future change direction of China's ECEQAI was further pointed out, that was the government-leading and tend to balanced three-pole power model of "Nation-Market-Society", as well as the "three-pole power relationship" of indepth communication and positive interaction.

• Proceedings of the Korean Society for Quality Management Conference
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• 2009.10a
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• pp.117-122
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• 2009

군수품은 통상 군에서 사용하는 물품을 의미하며 전투장비, 보조장비, 탄약류 등이 그 대표적인 예이다. 군수품의 품질경영은 성능품질 뿐만 아니라 운용단계의 신뢰성, 수명주기 비용, 서비스, 사회적 책임, 전략 등이 함께 고려되어야 한다. 효과적이고 효율적인 군수품 품질경영에서는 이와 같이 다양한 목적이 균형적으로 달성되어야 한다. 이러한 관점에서 본 연구에서는 균형적 품질경영을 제안한다. 이를 위해 총 수명주기 상의 각 단계간의 연계성을 강화하여 전체 최적화를 추구해야 하며 기존의 품질 경영 관점을 확장하여야 한다. 본 연구에서는 균형적 품질경영을 소개하고 이를 위해 필요한 단계 간 연계성 강화 추진계획을 제시 한다. 그리고 여기서 국내 군수품 정부품질보증기관인 국방기술품질원의 역할을 소개하고자 한다.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.23 no.4
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• pp.102-108
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• 2015

According to various researches, one of main causes of flight accidents is influence of human factors. It is important to collect and analyze event data in advance to minimize and prevent human errors by developing safety checklist. As a result international aviation industry developed Flight Operations Quality Assurance for commercial airliners, and, upon its proven effectiveness, it is now highly recommended to adopt for helicopter operations. Consequently, S government organization instituted Helicopter Flight Operations Quality Assurance system in 2012. Hence, this study conducted regression analysis of S organization's flight event frequency and applied ICAO SMS Matrix to categorize the severity of the events according to international standards. Based on the analysis, this research derived fundamental checklist factors for helicopter, which can be a proactive measure for safe operation.

• Korea Journal of Hospital Management
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• v.22 no.3
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• pp.31-45
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• 2017

The research is to examine medical service quality factors affecting choice of hospital(revisiting intention, and recommendation) in large general hospitals based on the SERVQUAL model. The study have surveyed 400 respondents in Gangbuk-gu not having any tertiary hospital. The main results of the analyses indicate: 1) 'assurance' and 'empathy' of medical service are basically, positively affect revisiting intention and recommendation; 2) 'empathy' is the most important factor affecting revisiting intention; and 3) 'tangibility' significantly affects recommendation of general hospitals to other people. The study suggests that it is necessary to pay more attention on 'empathy' among SERVQUAL factors to increase satisfaction of patients and to find better ways of improving medical service quality.

• Journal of the Korean Professional Engineers Association
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• v.15 no.1
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• pp.46-50
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• 1982

Following rapid industrial development and urbanization in Korea, there is a need for the Government to implement effective control of pollution and to undertake specific schemes in areas where pollution of the environment is severe. In response to this need, Government of Korea prepare Han River Basin Environmental Master Plan Project for water, air, solid waste to cover environmental protection of the Han River Basin. The Project area is approximately 27,000 sq. Km extending over Seoul, Kyunggi, Kwangwon, Chungbuk Province. The total population of Master Plan Project area is approximately 11.6 million, or one-third of the total population of Korea. There are about 8,000 industries, including those located in 16 industrial complexes, in the project area. The scope of work and terms of reference are the following: (1) A Summary of existing land use and forecasts for changes in land use by the year 2,000. (2) Emission inventories for air, waste water, and solid wastes. (3) Forecasts of future population growth patterns and pollution loadings. (4) Identification of specific projects needs to reduce pollution levels and satisfy the environmental quality standards. (5) A Program of enforcement to include (i) self monitoring, and (ii) governmental inspections and surveillance. (6) A program for quality improvement and quality assurance of environmental measurements. (7) Reports summarizing all data collected analyzed during the study. (8) Conceptual design and feasibility studies, including cost estimates, for needed pollution control projects. (9) A financial plan for future detailed design and construction of public facilities, for financial incentives to industry, and for user charges for industrial use of public treatment of disposal works.

• Journal of Korean Society for Quality Management
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• v.46 no.3
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• pp.465-482
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• 2018

Purpose: This article aims 1) to propose improvement directions of the certification by recognizing the quality management practices based on the analysis of the audit results of the military contractors and 2) to suggest some ideas on quality audit planning preparation to help the government quality assurance representatives. Methods: Based on the nonconformity report of the defense quality management system (DQMS) requirements, frequently occurring requirement components are found and summarized. Three hypothesis testings are executed to check whether the maturity levels of the quality management systems are influenced by the company size, weapon tye, and company type, regarding the nonconformity frequency as dependent variable. Results: Nonconformity occurs most frequently in the order of product realization, measurement analysis and improvement, management responsibility, resource management, and quality management system. Nonconformity reduces when the company size increases, for the guided weapons, and in the defense companies. Conclusion: Since small-sized companies are inferior to larger companies with respect to the DQMS maturity level, more support should be provided to these small-sized companies which produce military supplies.

• The KIPS Transactions:PartD
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• v.8D no.6
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• pp.699-704
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• 2001

Developing a component-based software requires verified and standardized software components. This paper presents a component quality management (CQM) process. The process was developed and applied to the government-sponsored trial projects that developed software components. The process is composed of four phases：quality specification, quality planning, quality control, and quality evaluation. With this process, we can establish quality goals and focus our efforts on the activities to achieve the goals. A component quality model is also suggested to transform the implicit quality requirements into the measurable quality goals and to be used for the basis when we evaluate the quality of software components against the quality goals.