• 디지털융복합연구
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• 제3권2호
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• pp.117-130
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• 2005

Managing of local government public service is innovation strategy of local government public service using choice and competition principle. Managing strategy of local government public service is new paradigm for innovating public service and role structure of government. It is important to understand properly substance and characteristics of local government public service Accordingly, the purpose of this study understand substance and characteristics of local government public service and describe strategic driving plan of managing local government public service in the future.

• 디지털융복합연구
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• 제6권1호
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• pp.43-52
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• 2008

Managing of local government public service business is innovation strategy of local government public service business using choice and competition principle. Managing strategy of local government public service business is new paradigm for innovating public service business and role structure of government. It is important to understand properly substance and characteristics of local government public service business. Accordingly, the purpose of this study find bottleneck of local government public service business and take out improvement plan and suggest policy plan of Seo Gu District Office in Gwang Ju City in the future.

• 디지털융복합연구
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• 제6권2호
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• pp.13-21
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• 2008

The e-Government in Korea has made such good results as improvement of official work productivity and citizen service quality. However, e-Government in Korea involves many problems and subjects to must solve, especially, at the side of citizen services. Every public organization as supplier provides each service of themselves to the civilians. Citizens feel inconvenience yet, because they must visit and are supplied various civil services to one public affair from several public institutions. When we consider the paradigm shift of the e-Government service, the status and problems of the e-Government in Korea required more better service model to the citizen. To realize the citizen oriented service, the integration and linkage of the system infrastructure and applications among governmental organizations are required. In this changed situation, when new one/non-stop service model of the digital government is developed and launched, the e-Government can supply better service to the citizens. In this study, the model that we suggest is among the new service models of the e-Government, named the Integrated Civil Service Model. The e-Government involving the Integrated Civil Service Model can make more outcome, such as better civil life convenience, cost-effective results by processing time and cost reduction for public affairs of citizens.

• 디지털융복합연구
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• 제6권1호
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• pp.1-10
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• 2008

Electronic service delivery is an integral mission that is shouldered upon e-government to carry out. And it also has become an important way of making client-centered administration work more effectively. It is quite convenient from citizens' perspective to utilize public services that are electronically transformed. This study identifies a set of electronic services currently provided by e-government and proposes policy measures for further driving e-government to develop its services in a direction of making people's life more convenient.

• 한국정보통신학회논문지
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• 제18권6호
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• pp.1350-1354
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• 2014

미국 등 해외 여러 국가에서 많은 통신사가 B2C 시장에서의 유무선 통합 서비스를 추진하였으나, 소비자의 외면 등으로 그 활성화가 이루어지지 못하였다. 반면에 최근에 는 공공기관과 대기업 중심으로 B2B 시장에서의 유무선 통합서비스가 독일 미국 등을 중심으로 활성화 되고 있으며, 이는 전자정부의 발달과 최근 BOYD (Bring You Own Device)의 추세에 적합하다. 본 논문에서는 해외 유무선 통신서비스의 사례를 분석하고 시사점을 분석한다. 또한 이를 근간으로 국내 전자정부의 취약점인 무선 서비스에 활성화 방안과 그 보안에 관하여 기술한다.

• 융합보안논문지
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• 제4권2호
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• pp.77-83
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• 2004

정보화 시대가 도래함에 따라 세계 각국의 많은 나라들이 전자정부 구현에 많은 관심을 가지고 있으며, 이미 몇몇 선도 국가들은 다양한 민원서비스 및 행정서비스를 인터넷에서 국민들에게 편리하게 제공하고 있다. 인터넷을 통한 전자정부 서비스는 보다 많은 편리성을 제공하는 반면에 중요한 개인정보나 국가기밀이 누출될 수 있는 보안 취약점을 가지고 있기 때문에 많은 국가들이 개인정보를 보호하기 위해 보안 인프라를 구축하고 있다. 본 논문에서는 여러 선도국가들의 전자정부 구축동향을 알아보고 안전하고 신뢰성 있는 전자정부 서비스를 제공하기 위해 필요한 보안요구사항을 제시한다.

• International journal of advanced smart convergence
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• 제10권2호
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• pp.53-58
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• 2021

In this paper, based on the real estate registration model in the Chinese internet environment, we propose a model for the joint business of banking collateral registration. This is to increase the efficiency and service level of the real estate mortgage registration process. And it can solve the problems that in the process of registering a mortgage loan, difficulty of data sharing between the real estate registration agency and the bank, and ordinary users and bank clerks duplicate unnecessary work. In addition, it realizes joint processing and data sharing of real estate registration work with real estate registration agencies and banks, increases the efficiency and level of government affairs services, and offers an optimized solution to realize a one-stop service for real estate security registration. The results of this study are expected to provide theoretical support for the application and innovation of the Internet environment real estate registration model.

• 디지털융복합연구
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• 제3권2호
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• pp.73-116
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• 2005

When people contact the government they can use a variety of channels. That is, they go in person to an office, use a telephone service, access information via the Internet, send a letter, or use a third party. Since the Australian Government first recognised the potential of online technology to improve service delivery in its 1997 Investing for Growth statement, it has articulated its policies and strategies for e-government in a number of papers. E-government involves government agencies delivering better programs and services online through the use of new information and communication technologies. The policy papers included Government Online-The Commonwealth's Strategy, launched in April 2000, and a new framework for e-government, Better Services. Better Government, launched in November 2002. Most recently, the Government released Australia's Strategic Framework for the Information Economy in July 2004. These papers outlined the broad directions and priorities for the future of e-government in Australia, and sought to maintain the momentum of agencies' actions under Government Online. One of its key objectives was for agencies to achieve greater efficiency in providing services and a return on their investments in ICT (Information and Communication Technology)-based service delivery. They also stated that investing in e-government should deliver tangible returns, whether they take the form of cost reductions, increased efficiency and productivity, or improved services to business and the broader community Implementation of the Government policy has led to considerable agency investment in ICT-based service delivery. However government policy also requires managers to ensure that program and service delivery is efficient and effective. Efficient and effective use of ICT has the potential to improve service delivery and to make financial savings. This paper outlines how people are using the channels to contact the government in Australia. It also examines the level of satisfaction they have with those services and their preferences and expectations. In addition, this paper aims at identifying the methods used by Australian Government to measure the efficiency and effectiveness of their delivery of services, and at assessing the adequacy of these methods.

• 디지털융복합연구
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• 제4권1호
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• pp.55-71
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• 2006

The Public Service Charter is one of the administrative reform programs introduced to promote customer oriented administration. It's main purpose is to achieve citizens' confidence in the government by satisfying them with elevated quality of the public services. This study focuses on analyzing current conditions and achievements of the Public Service Charter in the Republic of Korea and proposing it's development plan. Since it was introduced to Korea in 1998, the Public Service Charter has been disseminated and contributed to the spreading of the citizens' understandings of the government's initiatives for customer satisfaction plans. Still, it has several problems as follows; A lot of public servants and citizens lack in understandings of this program. CEOs don't have enough concern in it. Evaluation is not organically connected to performance management. The correction and compensation procedure are not well operated. To solve these problems, the government needs to set up an institutional foundation establishing a legal base, uplifting CFO' concerns, and building a department with full responsibility, and to promote employees and citizens' participation through education and PR. It's also important to enhance post management by efficient evaluation and performance management, substantial correction and compensation procedure.

• 디지털융복합연구
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• 제13권5호
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• pp.41-49
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• 2015

최근 이슈가 되고 있는 '빅 데이터'의 사회적 잠재성을 정부의 대국민 서비스와 연계지어, 정부의 행정서비스 혁신에 빅데이터의 사상이 기여할 수 있는 구체적 방안을 모색하였다. 특히 주민 생활공간과 정부 업무공간의 이원화가 초래한 정부 행정서비스의 본원적 한계를 행정 프로세스의 외부 확장을 통해 극복할 수 있는 방안을 제시하였다. 또한 이로부터 제기될 수밖에 없는 선결과제, 즉 주민 공간의 각종 사물데이터를 어떻게 행정 데이터 영역에 편입할 것인가에 대한 논의를 포함하였다. 이로써 행정서비스 영역에 대한 빅데이터 기반 조성이 신고와 신청에 의존하던 수동적 행정서비스를 선제적으로 바꿔내는데 어떤 역할을 할 수 있는지에 대한 시사점을 제시하였다.