• 제목/요약/키워드: Global Service Innovation

검색결과 131건 처리시간 0.026초

클라우드 컴퓨팅 서비스의 도입특성이 조직의 성과기대 및 사용의도에 미치는 영향에 관한 연구: 혁신확산 이론 관점 (A Study on the Effect of the Introduction Characteristics of Cloud Computing Services on the Performance Expectancy and the Intention to Use: From the Perspective of the Innovation Diffusion Theory)

  • 임재수;오재인
    • Asia pacific journal of information systems
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    • 제22권3호
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    • pp.99-124
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    • 2012
  • Our society has long been talking about necessity for innovation. Since companies in particular need to carry out business innovation in their overall processes, they have attempted to apply many innovation factors on sites and become to pay more attention to their innovation. In order to achieve this goal, companies has applied various information technologies (IT) on sites as a means of innovation, and consequently IT have been greatly developed. It is natural for the field of IT to have faced another revolution which is called cloud computing, which is expected to result in innovative changes in software application via the Internet, data storing, the use of devices, and their operations. As a vehicle of innovation, cloud computing is expected to lead the changes and advancement of our society and the business world. Although many scholars have researched on a variety of topics regarding the innovation via IT, few studies have dealt with the issue of could computing as IT. Thus, the purpose of this paper is to set the variables of innovation attributes based on the previous articles as the characteristic variables and clarify how these variables affect "Performance Expectancy" of companies and the intention of using cloud computing. The result from the analysis of data collected in this study is as follows. The study utilized a research model developed on the innovation diffusion theory to identify influences on the adaptation and spreading IT for cloud computing services. Second, this study summarized the characteristics of cloud computing services as a new concept that introduces innovation at its early stage of adaptation for companies. Third, a theoretical model is provided that relates to the future innovation by suggesting variables for innovation characteristics to adopt cloud computing services. Finally, this study identified the factors affecting expectation and the intention to use the cloud computing service for the companies that consider adopting the cloud computing service. As the parameter and dependent variable respectively, the study deploys the independent variables that are aligned with the characteristics of the cloud computing services based on the innovation diffusion model, and utilizes the expectation for performance and Intention to Use based on the UTAUT theory. Independent variables for the research model include Relative Advantage, Complexity, Compatibility, Cost Saving, Trialability, and Observability. In addition, 'Acceptance for Adaptation' is applied as an adjustment variable to verify the influences on the expected performances from the cloud computing service. The validity of the research model was secured by performing factor analysis and reliability analysis. After confirmatory factor analysis is conducted using AMOS 7.0, the 20 hypotheses are verified through the analysis of the structural equation model, accepting 12 hypotheses among 20. For example, Relative Advantage turned out to have the positive effect both on Individual Performance and on Strategic Performance from the verification of hypothesis, while it showed meaningful correlation to affect Intention to Use directly. This indicates that many articles on the diffusion related Relative Advantage as the most important factor to predict the rate to accept innovation. From the viewpoint of the influence on Performance Expectancy among Compatibility and Cost Saving, Compatibility has the positive effect on both Individual Performance and on Strategic Performance, while it showed meaningful correlation with Intention to Use. However, the topic of the cloud computing service has become a strategic issue for adoption in companies, Cost Saving turns out to affect Individual Performance without a significant influence on Intention to Use. This indicates that companies expect practical performances such as time and cost saving and financial improvements through the adoption of the cloud computing service in the environment of the budget squeezing from the global economic crisis from 2008. Likewise, this positively affects the strategic performance in companies. In terms of effects, Trialability is proved to give no effects on Performance Expectancy. This indicates that the participants of the survey are willing to afford the risk from the high uncertainty caused by innovation, because they positively pursue information about new ideas as innovators and early adopter. In addition, they believe it is unnecessary to test the cloud computing service before the adoption, because there are various types of the cloud computing service. However, Observability positively affected both Individual Performance and Strategic Performance. It also showed meaningful correlation with Intention to Use. From the analysis of the direct effects on Intention to Use by innovative characteristics for the cloud computing service except the parameters, the innovative characteristics for the cloud computing service showed the positive influence on Relative Advantage, Compatibility and Observability while Complexity, Cost saving and the likelihood for the attempt did not affect Intention to Use. While the practical verification that was believed to be the most important factor on Performance Expectancy by characteristics for cloud computing service, Relative Advantage, Compatibility and Observability showed significant correlation with the various causes and effect analysis. Cost Saving showed a significant relation with Strategic Performance in companies, which indicates that the cost to build and operate IT is the burden of the management. Thus, the cloud computing service reflected the expectation as an alternative to reduce the investment and operational cost for IT infrastructure due to the recent economic crisis. The cloud computing service is not pervasive in the business world, but it is rapidly spreading all over the world, because of its inherited merits and benefits. Moreover, results of this research regarding the diffusion innovation are more or less different from those of the existing articles. This seems to be caused by the fact that the cloud computing service has a strong innovative factor that results in a new paradigm shift while most IT that are based on the theory of innovation diffusion are limited to companies and organizations. In addition, the participants in this study are believed to play an important role as innovators and early adapters to introduce the cloud computing service and to have competency to afford higher uncertainty for innovation. In conclusion, the introduction of the cloud computing service is a critical issue in the business world.

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로지스틱스의 진화에 대응한 항만의 발전 전략에 관하여 - (2) 컨테이너항만의 개발전략 - (The Development Strategy of the Container Port in the Innovation Process of Logistics (2) Development Strategy of the Container Port)

  • 이철영;강기중;여기태
    • 한국항만학회지
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    • 제14권1호
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    • pp.1-11
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    • 2000
  • Recently, the role of container ports is radically changing, These changes are largely driven by the innovation process of Logistics such as Supply Chain Logistics and Global Logistics due to the international expansional of industry. Under this environment, It is required that the container port should act as a integral part of a Supply Logistics Chain especially to provide the customer-oriented logistics service. This paper deals with the development strategy of container ports coping with these changes in the view point of container ports as a Logistics infrastructure to provide customer-response services and necessary to the economic promotion of hinterlands. Strategy is suggested in the phases of the customers desire, the pattern of container cargo, the economic promotion of hinterlands, and interrelation of container ports in north-east Asia and also domestics through the analysis of competiveness of container ports.

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Corporate Social Responsibility for Charity or for Service Business?

  • Enquist, Bo;Edvardsson, Bo;Sebhatu, Samuel Petros
    • International Journal of Quality Innovation
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    • 제9권1호
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    • pp.55-67
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    • 2008
  • Following this introduction, this paper presents two conceptual and theoretical analyses-(i) CSR and its relation to profit and charity (ii) CSR as part of a service business model. The paper then illustrates these concepts using a comparative study of four service firms, with particular emphasis on their different CSR activities and how these affect the mission of each company. All four of the service companies are global actors with strong Service Brands (Edvardsson, Enquist and Hay, 2006) and a leading position in using CSR as a driving force for doing business: IKEA, Starbucks, H&M and the Body Shop. The paper then draws together the conceptual analysis and the case studies in a discussion of how CSR can be a proactive driver in the service business. Because of the limit space for a QMOD paper the focus is on the conceptual and theoretical analysis part and the empirical part and discussion/conclusion has to be further developed.

ICT 중소기업의 혁신 역량: 개방형 혁신을 중심으로 (Innovation Capabilities of ICT SMEs in the Open Innovation)

  • 노태협
    • 경영정보학연구
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    • 제19권1호
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    • pp.169-183
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    • 2017
  • 글로벌 경영 환경에서의 경쟁이 심화되고 제품수명주기가 급속히 단축되고 있는 상황에서, 각 기업은 다양한 혁신의 방법으로 경쟁 우위적 기술 혁신을 추구하고자 한다. 본 연구에서는 기업 내부의 연구 개발의 한계를 벗어나 개방형 혁신이 중소기업 기술혁신의 방향을 바꿀 수 있는 계기가 될 수 있음을 전제로 ICT 중소기업을 대상으로 개방형 혁신의 진행 과정과 성과를 분석하고, 중소기업의 개방형 혁신의 활동 과정과 추진 내용, 그리고 성과를 분석하였다. 또한 개방형 기술 혁신의 추진과정에서 발생되는 문제점을 파악하고, 개방형 혁신을 강화하기 위한 방안을 제시하였다. 국내 ICT 중소기업의 기술 경쟁력 제고를 위한 조사 분석을 바탕으로, 혁신 생태계를 제품/서비스 혁신, 조직혁신, 마케팅 혁신의 관점에서 파악하고, ICT 중소기업의 혁신 역량과 혁신 성과의 관계에 대한 현황적 조사 분석을 제시하였다. 선행적 연구 이론 정리를 위하여, 기업의 혁신 역량, 개방형 혁신 이론의 개념과 유형을 정리하고, 국내외 개방형 혁신에 대한 이론을 고찰하였다.

주물 산업의 수익력 극대화를 위한 생산부문의 TPI 최적화 연구 (A Optimizing Study on maximizing the earning power of casting industry production through TPI)

  • 강병노;이창호
    • 대한안전경영과학회지
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    • 제16권2호
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    • pp.185-192
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    • 2014
  • The production type of foundry industry is a small quantity batch production methods that require the highly skilled technology in the global competition in the variety of customer needs and directly under the influence of fluctuations characteristic. Therefore suitability for small quantity batch production and flexible production capacity and price competitiveness is needed more than anything. To do this, we need transcription and comprehensive innovation activities to maximize the revenue structure of the organization and field survival foundation should be developed the TPI(Total Profit Innovation) process in all aspects of the organization and all employees are involved in order to create a cost, quality, time, and service part of the overall aim how to achieve those effects within a short period of time. We applied the TPI process for S company in the foundry business innovation and productivity through cost reduction. We will expect the productivity improvement and financial performance improvement and then continually accumulate and review the results.

정보통신기술 네트워크에서의 기술역할 분석 (A study on the role of technology on ICT(information and communication technology) network)

  • 신준석;이욱;박용태
    • 기술경영경제학회:학술대회논문집
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    • 기술경영경제학회 2005년도 27회 하계학술발표회 논문집
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    • pp.116-139
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    • 2005
  • ICT(information and communication technology) has played a pivotal role in the world economy, and the out look for ICT has improved markedly. One of the noticeable characteristics in the ICT sector Is the global rationalization of its technology and service. Specialization on the specific ICT capability is a pressing problem for many countries. Along the line of classical innovation cluster and network studies, this paper suggests a way to find and analyze the role of core technologies on the ICT network First, technology network is constructed by using patent citation data from USPTO. Then, a couple of cluster is generated by K-means clustering technique. Finally, brokerage analysis is applied to manifest the role of principal technologies. The network visualization and some stylized facts on dynamics are briefly given altogether Based on the role and relationship of technologies across clusters, it is expected that this research could contribute to the ICT cluster formation and the vision-making for ICT specialization at the viewpoint of technology Policy.

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모바일 상거래에 대한 IT인력의 혁신저항 (The Innovation Resistance of IT Workforce to Mobile Commerce)

  • 임상현;이충권;차경진;서종원
    • 한국전자거래학회지
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    • 제20권1호
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    • pp.61-78
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    • 2015
  • 본 연구는 기술에 대한 이해와 경험의 정도가 높은 IT종사자들이 모바일 상거래와 같은 혁신에 대한 저항에 있어서 비IT 종사자과 비교하여 어떤 차이가 있는지를 살펴보고자 하였다. 모바일 상거래에 대한 인식을 대상으로 하였다. 총 317명의 설문결과는 IT인력이 모바일 상거래에 저항하는 요인으로는 지각된 위험, 적합성, 복잡성이 확인되었으며, 비IT인력의 경우 상대적 이점, 적합성, 복잡성이 주요 요인이었다. 그리고 모바일 상거래의 두 집단 모두의 결과에서 혁신저항이 클수록 사용의도가 낮게 나타났다.

Factors Influencing Post-Adoption Resistance to Self-Order Kiosks at Fast-Food Restaurants: A Focus on the New-Silver Generation

  • Hwaran Lee;Eunkyung Kang;Kyung Young Lee;Minwoo Lee;Sung-Byung Yang
    • Journal of Smart Tourism
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    • 제3권2호
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    • pp.23-36
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    • 2023
  • Due to the phenomenon of aging, a new consumer segment known as the "new-silver generation" is emerging. Unlike the previous silver generation, this generation possesses significant economic power and consuming willingness, attracting attention from consumer goods companies. However, both the new-silver generation and the elderly face challenges in adopting contactless or self-service technologies such as self-order kiosks, resulting in negative reactions. Therefore, this study aims to investigate the attitude and response of the newsilver generation towards kiosks, as well as the factors influencing their resistance to such technology. By applying theoretical perspectives from the innovation resistance model, technostress theory, and the value-based model, this study identifies influencing factors for innovation resistance among the new-silver generation when using contactless technologies implemented in fast-food restaurants. The findings indicate that a lower awareness of new technologies and services corresponds to decreased adoption resistance, while a higher perceived value leads to more positive behaviors and attitudes among the new-silver generation utilizing kiosks at fast-food restaurants.

규제자유특구와 지역특화발전특구에 대한 비교 연구 (A Comparative Study on the Regulation-Free Special Zone and the Regional Special Development Zone)

  • 최호성;김정대
    • 디지털융복합연구
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    • 제17권2호
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    • pp.31-36
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    • 2019
  • 최근 세계경제는 4차 산업혁명이라는 시대의 흐름에 따라 서로 다른 기술 산업 간 융 복합이 활성화되고 새로운 기술이 빠르게 창출되고 있다. 우리나라도 4차 산업혁명에 대응하고 글로벌 경쟁력을 확보하기 위하여 신기술 신서비스 기반의 혁신기술을 육성하고 있으나, 각종 규제로 인하여 신기술 신서비스에 대한 진입이 어려운 실정이다. 이에 정부는 신기술 신서비스를 활용한 혁신사업이 규제의 제약 없이 실험 실증하고 사업화 할 수 있도록 규제샌드박스(Sandbox)가 적용되는 규제자유특구도입을 추진하고 있다.. 본 연구는 지역특화발전특구와 새로이 도입되는 규제자유특구를 비교 연구함으로써, 전국에 획일적으로 적용되는 규제만을 완화하는 지역특화발전특구의 한계를 고찰하고, 규제자유특구가 신기술 기반의 실증 테스트 베드로 육성할 방향과 지역의 혁신성장 거점으로 성장할 방안을 제시하고자 한다.

전자무역 플랫폼의 이용현황 분석과 서비스 고도화 방안 (A Study on the Service Improvement through the Analysis of Current Status of e-Trade Platform Usage)

  • 이상진
    • 통상정보연구
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    • 제11권3호
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    • pp.47-71
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    • 2009
  • In order to implement e-trade infrastructure through the radical innovation of trade process, e-trade platform which is called 'uTradehub' has been developed for three years. After pilot operation of this platform in 2007, the formal service of e-trade such as logistics, customs and foreign exchanges had been provided in 2008. However, the usage of e-Trade platform is not the level of users' satisfaction because trade-related communities have not actively participated into e-trade platform and several functions with users requirements are necessary to develop additionally. In this regard, there are strong demands to suggest some strategies for application and usage proliferation of e-trade platform. Therefore, this paper would like to evaluate the current status of e-trade platform service and usage by the theoretical consideration of preceding researches and practical analysis of statistical data. Then, it will explore several service improvement ideas in terms of system supplementation and integration, electronic documents standardization, radical change of using fee, global connection, user oriented education and advertisement.

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