• 한국프랜차이즈경영연구
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• 제7권1호
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• pp.31-44
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• 2016

Purpose - This study aims to examine different impacts of franchisor's leadership and franchisee's marketing efforts on franchisee dissatisfaction and switching intentions, and to investigate how franchisee dissatisfaction plays a mediating role in the relationship between these constructs. This study attempted to fill the gap in the literature by treating the franchisee dissatisfaction as a mediator in the relationship between these constructs, identify how franchisor's leadership and franchisee's marketing efforts have effects on franchisee dissatisfaction, in turn, reduce switching intentions, and provide the managerial implications for building a long-term relationship to achieve mutual goals between franchisors and franchisees Research design, data, and methodology - In order to test the hypotheses, the data were collected from franchisees in Seoul and Gyeonggi Province. The franchisee owners were informed about the purpose of this study by the trained interviewers. The respondents received a letter introducing the purpose of this study and another letter that the owners wrote to encourage their active participation. Among the 300 questionnaires distributed, 260 (86.7%) questionnaires were returned. Of those collected questionnaires, 6 uncompleted responses were excluded, and 254 questionnaires with an effective response rate of 84.7% were coded and analyzed using frequency, confirmatory factor analysis, and correlations analysis, and structural equation modeling with SPSS 21.0 and SmartPLS 3.0. Results - The findings of the study are as follows. First, franchisor leadership had a negative effect on franchisee dissatisfaction, but franchisee marketing efforts did not have a significant effect on franchisee dissatisfaction. Second, franchisee dissatisfaction had a positive effect on switching intentions. Third, franchisor leadership had a negative effect on switching intentions, but franchisee marketing efforts did not have a significant effect on switching intentions. Conclusions - This study researched the franchisor's leadership as a single factor of transformational leadership. Thus, it may have limits in measuring leadership. Future studies shall include emotional, loyal, and transactional leadership. In addition, the future studies shall also research the effect of franchisor's leadership and franchisees' marketing efforts on dissatisfaction and switching intentions. For example, the franchisor's relationship-oriented efforts can be a crucial parameter that reduces dissatisfaction and switching intentions.

• 벤처창업연구
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• 제15권3호
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• pp.89-101
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• 2020

본 연구의 목적은 의류매장의 관리자를 중심으로 변혁적 리더십이라는 관리적 역량과 내부마케팅이라는 구조적 영향이 구성원들의 직무만족, 고객지향성을 매개로 경영성과에 영향을 미치는 변수를 검증하려 했고, 더 나아가 경영성과를 향상시킬 수 있는 학문적 또는 실무적 창업과도 연계한 시사점을 도출하려 했다. 선행연구의 변혁적 리더십, 내부마케팅, 경영성과 등 사례를 통해 더욱 그 중요성을 이해하게 되었고, 선행연구를 배경으로 유통의류점, 백화점, 대리점 등 관리자를 중심으로 어떤 결과가 예측되는지 실증분석하게 되었다. 따라서 본 연구는 유통의류점, 백화점, 대리점 등 관리자 305명을 대상으로 실증연구를 실시하였다. 실증분석결과 첫째 의류매장을 통한 실험결과 관리자의 변혁적 리더십이 경영성과를 달성하기 위해서는 직무만족이라는 매개효과 과정을 거쳐야 함을 확인하였다. 둘째 변혁적 리더십이 경영성과를 달성하기 위해서는 고객지향성이라는 매개효과 과정을 거쳐야 함을 확인하였다. 셋째 내부마케팅이 경영성과를 달성하기 위해서는 직무만족이라는 매개효과 과정을 거쳐야 함을 확인하였다. 따라서 연구자가 보고자 했던 매개효과의 역할이 유통의류점, 백화점, 대리점 등에서는 완전 매개효과를 나타냄으로써 그 역할수행이 중요하게 이루어지고 있음을 확인하였다. 기업가정신을 통제변수로 하여 경영성과에 영향을 미치는지 연구를 하게 된 사례는 유통의류점, 백화점, 대리점 관리자가 평소 교육과 지식 등을 집약한 상태로 기업가적인 설문을 이행하였을 경우 경영성과로 드러날 수 있는 통계적 수치는 얼마나 나타날까? 연구자 의도로 검증하게 되었다. 따라서 구성원들의 평소 교육과 지식 등 집약된 상태는 경영성과를 높이기 위해 노력하고 있음을 통계적 수치로 검증하였다. 이와 같이 연구결과를 바탕으로 본 연구는 관리자를 중심으로 실증분석을 통해 경영성과를 향상시킬 수 있는 매개변수를 검정하려 했고, 더 나아가 경영성과를 향상시킬 수 있는 학문적, 실무적 그리고 창업과도 연계한 시사점을 도출하려 했다.

• 한국조리학회지
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• 제23권8호
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• pp.173-183
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• 2017

The purpose of this study is to investigate the causal relationship between new brand awareness and new brand awareness according to type of restaurant menu purchase information. This study will provide basic research data on viral marketing strategy through online marketing of restaurant companies. The purpose of this study is to investigate the effect of information obtained through blog information and SNS advertisement on word effect (information acceptance and information transfer) and to investigate the effect of word of mouth effect on consumers' purchase intention. A total of 206 samples were used for this analysis and regression analysis was performed using SPSS 18.0. The results of the study are as follows. First, experience type, timely relevance and consensus among the characteristics of blog information affect information acceptance. Experience, and accuracy are affecting information delivery. Second, information discomfort among the characteristics of SNS advertising information influences the acceptance of information. Information, entertainment and trust are affecting information dissemination. Third, information acceptance and information diffusion affect purchase intention.

• 유통과학연구
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• 제13권1호
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• pp.35-46
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• 2015

Purpose - This paper attempted to investigate the relationships among the perception of job insecurity and organizational effectiveness, and it examines these relationships while considering the moderating effect of trust in the manager and self-efficacy. Job insecurity is an independent variable, organizational effectiveness aspects (job satisfaction, organizational commitment, and turnover intention) are dependent variables, and trust and self-efficacy are moderators. Research design, data, and methodology - Regression analysis was used to verify the effects. The measurement items were already deemed as reliable and valid in the previous study, but for this purpose, some modifications were made. To examine the model, this study relied on the samples chosen from Korean employees in the six franchise business firms. The survey was conducted on 288 workers. Each question is based on a 5-point Likert type scale. The data were analyzed using SPSS 18.0. Results - The results of the study are summarized as follows. First, job insecurity has an influence on organizational effectiveness aspects (negatively on job satisfaction, negatively on organizational commitment, and positively on turnover intention). Second, analyzing the moderating effect of trust, trust in manager is mediated between job insecurity and organizational effectiveness aspects (on organizational commitment and on turnover intention). However, employees' trust in manager had no significant moderating effect on the job insecurity-job satisfaction relationship. Third, self-efficacy is mediated between job insecurity and organizational effectiveness aspects (on job satisfaction, on organizational commitment, and on turnover intention). Conclusions - First, it is necessary to be aware of the seriousness of employees' job insecurity in franchise firms, which have played a pivotal role in national economic growth, and to create a detailed plan for reducing insecurity and actively implementing it. To this end, the franchise companies should implement efficiency efforts such as obtaining an appropriate capacity of equipped personnel and a training program. Second, there are moderating effects of self-efficacy and trust in the relationship between job insecurity and organizational effectiveness. Depending on business conditions, stability and instability can only be experienced in the organizations of franchise companies. This can give rise to instability in employment. Therefore, it is necessary to develop and utilize a system that can be minimized with a change in the new awareness of employment instability. After all, a good leader (manager) must accumulate personal trust and build up a core competence that is necessary to become competent in the field himself. Even if you lack the material resources to improve performance, if the leader with the core competencies (e.g., technical/management /organization/marketing/design) can gain the trust of the supervisor, you can get a good organizational performance. Therefore, you should foster a healthy organizational culture through education such as leadership training and employee training to be built on trust between the leaders and the employees. In addition, you need to focus on HRD&M training in order to increase the self-efficacy of the supervisor.

• Asia Marketing Journal
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• 제15권4호
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• pp.223-241
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• 2014

In May 2012, the collaboration of Hana Bank, top financial service company, and SK Planet, top telecommunication service provider, introduced a new credit card that was filled with all-in-one benefits into the market. Leveraging strong infrastructure of two companies, each top in its own industries, the awareness and preference of 'Club SK Card' brand rapidly increased to about 25% in less than one year. Moreover, this new card was enthroned in the most sold credit card of year 2012, accounting for a market share of 7.2% in the credit card market and more than 80% in the mobile credit card market. To make these results possible, 'Club SK Card' marketing team developed an effective marketing communication strategy which followed the 6M model. The mission of the marketing communication strategy was simple and clear. It was to deliver the card's inherent strengths on consumer benefits that come from the support of subsidiary and affiliated companies of SK Planet. According to OK Cashbag data, the marketing communication team selected the appropriate target consumers and approached them directly, inducing actual purchase behavior. The target consumers received straightforward messages about 'Club SK Card' and were led to join in the new membership at their most frequently visited supermarket or franchise restaurant. The straightforward communication message embedded in an eye-catching commercial ad with a hook song accompanied with a dance was delivered via public media. The ad became so popular that many other television programs quoted or made parodies of the ad. Courtesy of the commercial ad, the brand name disseminated rapidly and widely among the public. In October 2012, an ingenious planning and persistent implementation of the communication strategy results 'Club SK Card' to be ranked top in brand awareness as well as advertising preference tests.

• 한국조리학회지
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• 제14권4호
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• pp.456-468
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• 2008

This paper analyzes how the service quality affects customer satisfaction and loyalty, focusing on a franchise restaurant company 'Wonhalmoney Bossam'. The result shows that store locations and food cost of the menu, as an additional quality formation factor, influence customer satisfaction and loyalty rather than the main quality formation factors. This study strongly suggests the marketing preparation of menu price and the choice of locations are most significant as an additional factor. Therefore, Korean food restaurants should develop their marketing strategies from the customer's point of view, and reasonable price setting and menu selection with appropriate location will create customer satisfaction and revisit.

• 마케팅과학연구
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• 제18권2호
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• pp.65-88
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• 2008

본 연구는 중국 프랜차이즈 시스템에 참여하는 본부와 가맹점 사이의 신뢰에 영향을 미치는 요인에 대해서 규명하고자 하였다. 중국의 외식 프랜차이즈 산업 가맹점을 조사대상으로 한 실증분석 결과, 프랜차이즈 시스템에서는 신뢰의 형성이 매우 중요하며, 이를 위하여 본부의 가맹점에 대한 지원의 강화, 양자 간의 원활한 커뮤니케이션, 가맹점의 과거결과에 대한 만족의 증진, 양자 간의 갈등 예방 및 해소가 필요하며, 이러한 본부의 가맹점에 대한 지원과 원활한 커뮤니케이션이 가맹점의 과거결과에 대한 만족을 증가시킬 수 있고, 원활한 커뮤니케이션이 양자 간의 갈등을 감소시킬 수 있는 것으로 나타났다.

• 한국산학기술학회논문지
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• 제12권3호
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• pp.1157-1164
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• 2011

본 연구는 소상공인 조직화를 프랜차이즈, 공동브랜드, 업종별 협회, 시 군 구에 등록된 상인회로 구분하고, 조직화된 소상공인들의 경영전략 선정에 있어서 어떠한 가치관을 가지는 지에 대하여 군집분석에 의한 실증분석을 시도하였다. 연구결과, 조직화된 소상공인들은 인구통계적인 특성에서 성별, 학력, 연령별로 유의한 조직화 인지와 조직화 효과 그리고 최종적인 경영성과에 차이가 있음을 밝혀냈다. 또한 조직화된 소상공인들의 경영전략 가치관에 대하여 군집분석을 실시한 결과, 가격 경쟁지향과 마케팅 경쟁지향, 무개념 경영등 3가지 유형의 프로파일을 도출할 수 있었다. 이러한 소상공인의 조직화에 대한 프로파일 도출과 조직화 인식도에 따른 경영성과 상호관계에 대한 연구 결과가 의미하는 바는, 향후 정부에서는 자영업의 시설개선과 현대화 사업 못지않게 소상공인 조직화 개발과 지도와 같은 경영현대화 사업에 더욱 많은 노력을 경주하여야 하는 필요성을 밝혀 주었다.

• Asia Marketing Journal
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• 제14권3호
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• pp.119-135
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• 2012

The purpose of this research is to investigate the effects of the product display type on the consumers' purchase intention, attitude toward store, and revisit intention in the various mobile shopping situations. To test the hypothesis, between-subjects experiment with 3 mobile shopping situations (outdoor place, public transportation, commercial facilities) by 3 product display types (search, category, product) was conducted, and analyzed with ANCOVA (analysis of covariance). The result of the experiment shows there are no main effects of the mobile shopping situations and the product display types, but the interaction effects of the product display type and the mobile shopping situation on the purchase intention and the revisit intention are statistically significant. However the attitude toward the store is not affected by the treatments. Experiment results suggest that the positive consumer responses in terms of the purchase and revisit intention can be achieved when the product display is matched with the situation in the mobile shopping setting. Controlling consumers' evaluation on the product information and their experience of online shopping, we can take these effect as the results of match-up between the product display type and the situational factors surrounding mobile shopping. The result provides strong support for the location-based service in mobile shopping. Most of the mobile device can utilize the consumers' location which can be easily interpreted as the situational factors. With regard of the level of the external stimulation, the shopping service providers can offer the main interface with the right match with the consumers' situations. When the external stimulation level is high, they should provide the category display or product display in the target promotion in their mobile shopping apps. However if the target is on the way with the low external stimulation level, they should provide the search format as the main interface in their apps. More interestingly, this kind of manipulation does not affect the consumers' attitude toward the store according to our research result. Future research direction is discussed.

• 한국프랜차이즈경영연구
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• 제4권1호
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• pp.1-24
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• 2013

본 연구는 경북 영주시와 프랜차이즈 기업인 정도너츠가 농촌프랜차이즈 사업화로 지역경제 활성화를 이룬 사례 분석을 통해 농촌프랜차이즈 사업화에 대한 개념을 정립하는데 목적이 있다. 정도너츠는 찹쌀도너츠를 전문적으로 판매하는 외식프랜차이즈 기업으로 영주시 작목반과 협력하여 원료를 계약재배 하고 있다. 이런 농촌프랜차이즈사업의 이점으로는 첫째, 지역농산물의 안정적 판로개척에 큰 의미가 있다. 원재료의 대부분을 영주시 농산물로 사용함으로써 농가의 안정적 판로 역할을 한다. 둘째, 원재료의 안정적 수급으로 인해 합리적 가격 설정이 가능하다. 이는 생산자와 소비자에게 모두 해당되는 이점이다. 셋째, 고용증가의 효과가 있다. 프랜차이즈 본사, 가맹점에 대한 직원고용과 작목반의 인력 증가가 이루어져 고용을 증대시킨다. 마지막으로 지역 특산물의 홍보 효과이다. 프랜차이즈 기업이 전국적으로 가맹사업을 확산함에 따라 원료가 되는 품목의 마케팅적 홍보가 동시에 이루어진다. 성공적인 농촌프랜차이즈사업화를 위해서는 다음의 세 가지 요건이 필요하다. 먼저 체계적 물류시스템의 구축이다. 산지에서 직접 유통되어 전국 가맹점으로 납품되기 위해서는 안정적 물류시스템이 요구된다. 둘째 지속적인 연구개발 활동이다. 원재료 및 기기장비에 대한 연구 활동을 통해 가장 효과적으로 활용할 수 있어야 한다. 셋째, 상호 신뢰관계 구축이 필요하다. 각 주체 간 비전을 공유하며 함께 움직이는 신뢰 관계를 구축해야 장기적 사업 성과를 얻을 수 있다.