An Analysis of the Service Quality and Satisfaction Perceived by Users and Librarians on the Foreign Research Information Center (이용자와 상호대차담당자가 인식하는 외국학술지지원센터(FRIC)의 서비스품질과 고객만족도 분석)
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- Journal of Information Management
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- v.43 no.2
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- pp.23-42
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- 2012