• Title/Summary/Keyword: Food Environment

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Relationships among the Service Quality, Service Value, and Customer Satisfaction in a Fine Dining Restaurant (파인다이닝 레스토랑의 서비스 품질이 서비스 가치, 고객 만족에 미치는 영향 연구)

  • Park, Min Hyuk
    • Journal of the Korean Society of Food Culture
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    • v.33 no.6
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    • pp.550-557
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    • 2018
  • This study examined the effects of the service quality of fine dining restaurants on the service value and customer satisfaction by targeting 310 customers with experience in using fine dining restaurants in Seoul. The results of this study are as follows. First, the quality of the physical environment and interactions and the result of fine dining restaurants had positive (+) effects on the service value. Second, the quality of the physical environment and interactions and the result of fine dining restaurants had positive (+) effects on customer satisfaction. Third, the service value had positive (+) effects on customer satisfaction. According to the result of this study, when customers visit fine dining restaurants, evaluations of the service quality, such as interior design, kindness, accessibility, pleasant environment, and good quality of food, are very important elements. The service quality has been verified to be a very important factor when evaluating fine dining restaurants. Overall, the result of this study can be used to develop measures for improving the service quality.

Family Restaurant Customers' Quality Evaluation and Satisfaction Depending on the Physical Environmental Variables (패밀리 레스토랑의 물리적 환경변수에 따른 외식 소비자의 품질평가와 만족)

  • Byun, Gwang-In;Cho, Woo-Je
    • Journal of the Korean Society of Food Culture
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    • v.21 no.1
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    • pp.51-56
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    • 2006
  • This research suggests critical and specific decisive variables that affect general service quality of the products in family restaurants, considering features of services in which consumption and production happens simultaneous by collecting the raw data through point of sales. It also analyses the factors and helps to offer them practical strategies by providing managers of the restaurants and marketers with empirical viewpoints based on the research. Generally, family restaurants need their own physical environment and are required to encourage customers to revisit themselves by maintaining pleasant environment as well as, considering space for customers and for employees' working routes and effective maintenance of the facilities. The result of the study also tells that even if the unimportant factors did not affect much on the restaurants, management over these factors can be a differentiated strategy for competitive advantage over the other businesses.

Changes in Food Companies' Product and Promotion Activities after Restriction of TV Advertising of Energy-Dense and Nutrient-Poor Foods in Korea (고열량.저영양 식품의 TV 광고 제한에 따른 식품회사의 제품 및 촉진 활동 변화)

  • Kim, Hyungjun;Yoon, Jihyun;Lee, Youngmi
    • Journal of the East Asian Society of Dietary Life
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    • v.24 no.3
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    • pp.291-300
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    • 2014
  • This study determined the effects of television (TV) advertising restriction of Energy-Dense and Nutrient-Poor Foods on product and promotion activities by food companies producing or selling children's favorite foods. A survey using a selfadministered questionnaire was conducted via on-line or fax by marketers or R&D managers from 108 food companies. The data from 55 respondents (50.9%) were analyzed. Restriction exerted positive effects on food products with respect to compliance with labeling requirements (4.0 out of 5 points) and reinforcement of nutritional contents examination of new products (3.7 out of 5 points). Reformulations of products such as reduction of nutrients like sodium, sugar and fat were also reported. In addition, food companies underwent diverse changes in promotional activities, including modification of package designs and displays in stores, offering free gifts, discounts, etc. In conclusion, restriction of TV food advertising may contribute to improvement of children's food environment by encouraging food companies to make favorable product changes. On the other hand, the results also revealed that food companies adopt diverse marketing channels that are not yet under regulation. Hence, to make policies more effective, regulation needs to be extended from TV to other marketing channels to which children are easily exposed.

A Study on the main Function of innovative Food Cluster Organization - The case of Food Valley in Netherlands - (혁신적 식품 클러스터의 주요 기능에 관한 연구 - 푸드밸리 사례를 중심으로 -)

  • Lee, Seoung-Taek;Han, Neung-Ho
    • Korea Trade Review
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    • v.42 no.1
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    • pp.237-256
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    • 2017
  • The members of Food Valley in Netherlands recognised that the networking function is the most important among demand articulation, network formation and innovation-process support. Furthermore, SMEs expect the support of internationalization from Food Valley organization. It is expected that the function of Food Valley which can establish effective network and environment for open innovation will be more significant in the future. Our government also designated Iksan as a national food cluster for preparing the growth of international food market and promoting the effective growth of domestic food industry. As noted earlier in the case of Food Valley, the government should make Iksan Cluster focus on building network for innovation and development of domestic food industry through making innovative environment between food industry and local university. And then, this food cluster will become the center of export of food products and sophistication of domestic food sector.

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A Practical and Simple Method of Self-absorption Correction for Environmental Samples (실용적이고 간단한 환경시료의 감마핵종 자체흡수보정 방법)

  • Lee, Wan-No;Lee, Haeng-Pil;Chung, Kun-Ho;Cho, Young-Hyun;Choi, Geun-Sik;Lee, Chang-Woo;Chung, Hyung-Wook;Lee, Eun-Ju;Sho, You-Sup;Lee, Jong-Ok
    • Journal of Radiation Protection and Research
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    • v.31 no.1
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    • pp.47-52
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    • 2006
  • A self-absorption correction is important issue for the exact radioactivity determination of gamma emitting radionuclides in environmental samples which have the range of apparent density from $0.3g/cm^3$ up to $1.5g/cm^3$. In this paper, a practical and simple method without radioactive standard solutions having various densities is proposed for the self-absorption correction of environmental samples by a developed outside beaker surrounding Marinelli beaker. For the densities of 0.8, 1.0, $1.3g/cm^3$, the corrected efficiencies by the new method and the measured those by radioactive standard solutions of the three densities showed good agreement within 4 %.

Development of Korean Food-Chemical Ranking and Scoring System (Food-CRS-Korea) and Its Application to Prioritizing Food Toxic Chemicals Associated with Environmental Pollutants (환경유래 식품오염물질의 우선순위 선정 기법 (Food-CRS-Korea)의 개발과 적용)

  • Yang, Ji-Yeon;Jang, Ji-Young;Kim, Soo-Hwaun;Kim, Yoon-Kwan;Lee, Hyo-Min;Shin, Dong-Chun;Lim, Young-Wook
    • Environmental Analysis Health and Toxicology
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    • v.25 no.1
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    • pp.41-55
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    • 2010
  • The aims of this study were to develop the suitable "system software" in chemical ranking and scoring (CRS) for the food hazardous chemicals associated with environmental emission and to suggest the priority lists of food contamination by environmental-origined pollutants. Study materials were selected with reference to the priority pollutants list for environment and food management from domestic and foreign research and the number of study materials is 103 pollutants (18 heavy metals, 10 PBTs, 10 EDs, and 65 organic compounds). The Food-CRS-Korea system consisted of the environmental fate model via multimedia, transfer environment to food model, and health risk assessment by contaminated food intake. We have established that health risks of excess cancer risks, hazard quotients (HQs) by chronic toxicity and HQs by reproductive toxicity convert to score, respectively. The creditable scoring system was designed to consider uncertainty of quantitative risk assessment based on VOI (Value-Of-Information). The predictability of the Food-CRS-Korea model was evaluated by comparing the presumable values and the measured ones of the environmental media and foodstuffs. The priority lists based on emissions with background-level-correction are 15 pollutants such as arsenic, cadmium, and etc. The priority lists based on environmental monitoring date are 17 pollutants including DEHP, TCDD, and so on. Consequently, we suggested the priority lists of 13 pollutants by considering the several emission and exposure scenarios. According to the Food-CRS-Korea system, arsenics, cadmium, chromes, DEHP, leads, and nickels have high health risk rates and reliable grades.

Perceived Hotel Kitchen Environment on The Effective Cook‘s Job Involvement (인지된 호텔주방환경이 조리사의 직무 몰입에 미치는 영향)

  • Kim, Young-Hoon;Oh, Young-Sub
    • Culinary science and hospitality research
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    • v.12 no.1 s.28
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    • pp.37-50
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    • 2006
  • The objective of this study is validating the effect of Hotel kitchen environment on the cook's job involvement. The literature examination classifies the study domains into the hotel kitchen environment and job involvement for this study. In particular, it has provided the theoretical background for the field study and questionnaires developed for the research were distributed to the employees of five-star hotels in Seoul, Busan and Gyeongju, and questionnaires were collected to use for analysis. The finding of this study involves the factors of human resources and safety and sanitary effect on cook's job involvement. The physical environment factors, nonetheless, are treated important to the cooks but didn't have a positive impact on job involvement.

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The Effect of Hotel Service Physical Environment on Satisfaction, Relationship Quality and Customer Loyalty (호텔의 서비스 물리적 환경이 만족.관계의 질 및 고객 충성도에 미치는 영향에 관한 연구)

  • Kim, Gyeong-Han;Han, Jin-Su;Kim, Ju-Hyang
    • Journal of Applied Tourism Food and Beverage Management and Research
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    • v.17 no.1
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    • pp.85-107
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    • 2006
  • The study reviewed a literature on a role and importance of physical environment of a hotel service and determinant factors including a renovation. Also, the study showed how the service physical environment influenced satisfaction, quality of relationship, and customer loyalty. The Sampling method used a convenience sampling of non-probability sampling methods. samples were from domestic customers experience the hotel services for more than five years of the 1st deluxe hotel in seoul. The collected 200 questionnaires were used to analyze empirically. Regression analysis were used to verify hypotheses. Service physical environment influenced satisfaction, quality of relationship and customer loyalty significantly.

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