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A Study on the Evaluation of Multi-dimensional ASP Service Quality and Its Effects on User Satisfaction and Perceived Firm Performance (다차원 ASP 서비스 품질 평가와 고객만족, 인식된 기업성과에 미치는 영향에 대한 연구)

  • Kim, Sung-Hong;Kim, Jin-Han;Kim, Kil-Sun
    • Journal of the Korean Operations Research and Management Science Society
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    • v.33 no.2
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    • pp.45-73
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    • 2008
  • Quality has long been considered as an important factor in creating competitive advantage, and researches on quality have not been limited to off-line products but actively extended to e-services and information goods. However, given the nature of multi-dimensional aspect of quality, the systematic study on the quality of online service is still in its early stage. Especially, studies on the quality of ASP services have been rare in academic and professional journals despite the growth of ASP industry in its size and the rapid expansion in the range of application. In this paper we clarified the multi-dimensional quality aspects of the ASP service using a Garvin's framework (1984) which encompasses the service aspects of Products, and developed a measurement model for ASP service qualify. Then we empirically tested the effects of ASP service quality on user satisfaction and perceived firm performance using the data from 240 Korean small firms with less than 50 employees that had experienced the ASP service. Our results show that there are positive relationships among ASP service quality and personal performance, user satisfaction and perceived firm performance, and that product and service-related aspects of ASP service exert differential effects on performance measures so that the product-related aspects of the ASP service such as performance, features, reliability and conformance are considered to be more important in evaluating benefits from ASP services. Contrary to the approaches In literature where only the quality of online services is evaluated, our results emphasize the importance of differentiating Product and service-related aspects of ASP service and provide a basis for more comprehensive evaluation of ASP service quality.

The Impact of Foreign Ownership and Management on Firm Performance in Vietnam

  • NGUYEN, Thi Xuan Hong;PHAM, Thu Huyen;DAO, Thi Nhung;NGUYEN, Thi Nga;TRAN, Thi Kim Ngoc
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.9
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    • pp.409-418
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    • 2020
  • The human and capital resources from foreign investors are important sources of finance for developing countries. Foreign ownership can help the firm to raise funds for operations and the foreign management can help the firm expand the market and improve management. However, does this really happen to Vietnamese firm? To find the answer to that question, this paper examines the impact of foreign ownership and management on the financial performance of listed firms on Vietnam's stock market. The data collected include 427 listed firms in all fields over five years, from 2014 to 2018. The financial performance is measured by Tobin's Q, ROA and ROE. The study carried out testing of each model by the least squares method of Pool OLS, assessing random effects (REM) and evaluating fixed effects (FEM). The most effective model is the FEM model. The results show that the foreign ownership ratio and the size of the firm have a positive impact on the financial performance. The foreign management, the age of the firms, the liquidity and financial leverage have a negative impact on the financial performance. Based on the research results, the study proposes some recommendations to improve the financial performance of listed firms in Vietnam.

Do Firm Characteristics Determine Capital Structure of Pakistan Listed Firms? A Quantile Regression Approach

  • KHAN, Karamat;QU, Jing;SHAH, Muhammad Haroon;BAH, Kebba;KHAN, Irfan Ullah
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.5
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    • pp.61-72
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    • 2020
  • The purpose of this study is to investigate the determinants of the capital structure of firms operating in a developing economy, Pakistan. The quantile regression method is applied on a sample of 183 non-financial companies listed on the Pakistan Stock Exchange during the period of 2008-2017. Specifically, the empirical analysis focuses on changes in the coefficients of the determinants according to the leverage ratio quantiles of the examined listed firms. The findings show that the capital structure of Pakistan listed firms differs between firms in different quantiles of leverage. These differences are significant with the sign of explanatory variables changes with the level of leverage. The research result found tangibility, profitability and age to be positively related to leverage among listed firms in Pakistan. However, size, liquidity and non-debt tax shield (NDTS) are negatively related to leverage. A firm's growth and risk are found to be insignificant predictors of capital structure in Pakistan listed firms. Moreover, the study also found a significant impact of industry characteristic on leverage. The findings of this study indicate that an individual firm's finance policy needs to be responsive to the firm's characteristics and should match with the different borrowing requirements of listed firms.

Making Consumer to Buy Funds: Factor Portfolio in Global Stock Distribution Market (일반 소비자의 공모펀드 구매유인 제고 방안: 글로벌 주식유통시장에서 요인포트폴리오 활용)

  • LIU, Won-Suk
    • Journal of Distribution Science
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    • v.17 no.9
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    • pp.117-125
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    • 2019
  • Purpose - We investigate how to increase consumer incentives to buy public offering funds, resulting in activating the public offering fund market. In particular, this study aims to find ways to expand diversity and to improve efficiency of public offering fund. The public fund market of Korea has been stagnant in recent years. However, the public offering fund market plays a very significant role in terms of consumer welfare. Since only a few wealthy investors can participate in the private equity market, the stagnation in the public offering fund market usually reduces the opportunity of consumer's buying funds thus ultimately affecting their future wealth. Research design, data, and methodology - To attain our purpose, the 'factor-based portfolio strategy' has been considered. It is an alternative portfolio strategy, which composites the advantages of the passive management and active management. For our empirical anaylsis, we used global stock distribution market data over the period of 1991 and 2016. Then we constructed portfolios based on firm-size, firm-value, and momentum. Finally, a regression model was set, then hypotheses were tested, analyzing the performances. Results - First, among the 15 factor-based portfolios of global, Europe, Asia-Pacific(ex Japan), US and Japan, in eight portfolios, positive excess returns are observed at 5% significance level. Further, there is another portfolio with positive excess return at 10% significance level. Second, most of the portfolios with significant excess performance show positive relationship with the market portfolio. However, the firm-value based portfolio in Asia-Pacific region shows no relationship, and the firm-value based portfolio in US shows negative relationship. Third, we confirmed that the two firm-value factor portfolios in Asia-Pacific region and US, not having positive relationship with market portfolio, provide significant excess returns. Conclusions - In this paper, we provide empirical evidences supporting that the factor-based portfolios expand the diversity of funds and improve the efficiency of investment performance. However, there is no guarantee that the efficiency will continue in the future. In addition, various constraints and costs must be considered. Nevertheless, our novel findings in the advanced financial market such as US and Asia-Pacific are very interesting and offers important implications.

Effects of Firm Characteristics on Qualification for Government R&D Supports (기업특성이 연구개발 정부지원 수혜에 미치는 영향)

  • Cho, Ka-Won
    • Journal of Technology Innovation
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    • v.18 no.1
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    • pp.99-121
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    • 2010
  • The goal of this paper is to analyze the effects of various firm characteristics on the probability for a firm to receive government’s financial supports for R&D. In the empirical analysis, a Probit model is estimated for the 2008 Korea Innovation Survey data. The main contribution of the paper is to investigate the distribution of R&D supports at the national level, instead of the program level. Especially, it is the first academic effort to evaluate the effects of regional and industrial variables. The results show that: (1) firm size and export increase the probability of receiving government’s R&D support; (2) variables measuring firms’ innovative ability, such as official designation as innovative firm, running R&D institute, number of R&D personnel, also have significantly positive effects; (3) firms in the chemical and automobile industries are more likely to receive R&D supports; and (4) firms in Teakyoung and Bukyoung regions are more likely to receive R&D supports.

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Process Choice and Firm Performance in the Recycling Industry: An Empirical Investigation of Plastic Recycling Firms in Korea (재활용기업의 처리공정에 따른 경제성 분석: 폐합성수지 산업을 중심으로)

  • Lee, Younsuk;Lee, Namkyung;Shin, Hojung
    • Korean Management Science Review
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    • v.31 no.1
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    • pp.1-15
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    • 2014
  • As the scarcity of natural resources has become apparent, the recycling industry has emerged as a promising one for its growth potential. Yet, the recycling industry still remains undeveloped and inefficient for various reasons. In this study, we focus on firms' recycling processes to understand the current status of recycling firms' value creation activities. With respect to the adopted recycling processes, we empirically investigate the differences in firm characteristics and firm performance. We use the data from Keco (Korea Environment Cooperation) which annually conducts a survey of recycling firms in Korea. We exclusively consider the whole group of plastic recycling industry in order to control for a possible bias in firm performance, stemming from the heterogeneity in processing and recycling of materials other than plastics. We review the descriptive statistics from the sample firms and conduct a series of hierarchical regression analyses. The results show that most of the firms in this industry adopt physical transformation processes with a low-level technology. These firms with physical transformation processes are smaller in size and produce entry level items which do not secure higher margins. The results indicate that the recycling industry largely comprises low value added firms which lack economies of scale and resources for R&D. For the stable growth of the industry, recycling firms must create sustainable values through implementation of technology-driven processes and improvement in product quality. In addition, the government should help build a reliable reverse logistic network, lower the entry barriers, and provide necessary funding for the SMEs in the recycling industry.

Analyzing Relationships between Stock Prices and Business Performances of Construction Companies (건설기업의 주식가격과 경영성과와의 상관관계 분석)

  • Kim Hee-Joon;Kim Myung-Sun;Kim Jae-Jun
    • Korean Journal of Construction Engineering and Management
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    • v.4 no.3 s.15
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    • pp.76-84
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    • 2003
  • The bankruptcy possibility of construction firms have been higher by the environment of current construction industry. Thus, converting management environment for growth into that for value or profit is required. Nowadays, funds of construction firms is almost provided by financial institutions. As the firms' size grow, they have a form of fund provision through the securities market; however, fair distribution for returns is not practiced by opening company. Especially, construction firms lost trust of Investor by lack of awareness to firm clearness, and then a vicious cycle of no effectiveness in fund provision through securities market is continued again. On this study correlation between stock quotations and primary financial factors of firms in order to grasp actual management condition in construction firms was analyzed. By this, the correlation between stock quotations and the result of firm management was provided. Also, necessity of firm's capital provision was explained, thus ways to ensure firm clearness was searched.

A Study on the Concentration Strategy of an E-Business Firm to its Core Competence - Approach by the Fuzzy Goal Programming - (e-Business기업의 핵심역량 집중화전의에 관한 연구 - FGP를 이용한 접근법 -)

  • Whang, Bong-Gi;Kim, Jong-Soon
    • Korean Business Review
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    • v.15
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    • pp.99-114
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    • 2002
  • Recently several business models concerning e-Business has been introduced. But the different environment for each business requires the business model which is contingent to its specific situation. We, therefore, need to develop the e-Business models considering environment factors such as capital size, technology level, collection ability and amount of information, profit or target customers, etc. There can be several ways to create the value of an e-Business firm. A way among them is to develop limited area by focusing on core parts of the firm. This way leads for the firm to search the investment priority in order to solve the problem, which is to set a proper production and investment level for concentrating on competitively excellent areas of the firm. In this paper, we propose a method to decide the investment priority effectively when making a decision using fuzzy information. The method by our model is to minimize tolerances of given business fuzzy goals.

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The determinants of family firm's debt structure (가족기업의 부채구조 결정요인 분석)

  • Gong, Jaisik;Kim, Choong-Hwan
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.14 no.1
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    • pp.101-108
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    • 2013
  • In this paper, we examine the impact of family ownership mechanism on the firm's debt policy. Our results show that family firms tend to have a lower debt level, compared with non-family firms. Foreign investors are found to lead to a reduction in the firm's debt level through their monitoring incentives for dominating large shareholders. The firm's profitablily is related to a lower level of debt, whereas higher tangible assets and firm size are positively associated with high debt ratios due to the possibility of large collateral assets. Some implications are that foreign investors can reduce the agency costs of dominating large shareholders in family firms through monitoring activities, thus enhancing the efficiency of business decision-makings.

Determinants of Productivity in Korean Logistics Industry - Focusing on Market Power and Firm Structure - (한국 물류산업의 생산성 결정요인 - 시장지배력과 기업구조를 중심으로 -)

  • Kim, Jong-Ho
    • International Area Studies Review
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    • v.13 no.1
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    • pp.123-143
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    • 2009
  • This paper investigates the determinants of total factor productivity(TFP) growth in Korean logistics industry such as market share, ownership structure, age of firm, firm size and debt ratio. Using financial data on individual firms in Korean logistics industry, we first estimate firm-level TFP growth rate and then, regress the estimated TFP growth rate on individual firms market power and structural characteristics. Our empirical results show that logistics firms market share is negatively correlated with their TFP growth rate. Also, we find that older or larger firms are more likely to have higher TFP growth rate.