• Journal of Korean Academy of Nursing Administration
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• v.8 no.1
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• pp.151-167
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• 2002

Purpose : The purpose of this study is to present the direction of service marketing for improving customers' satisfaction by comparing the difference in medical and nursing service satisfaction between internal and external customers. Method : The subjects were outpatients and inpatients as the external customers and nurses, doctors, and staffs as the internal customers, in a university hospital. Data were collected from April 25 to May 2, 2001 through questionnaires. The 2 structured instruments were used for collecting the data: Customer Satisfaction Measurement 2000 developed by Korean Society of Quality Assurance in Health Care(1999) and nursing service satisfaction questionnaires by the researcher. Data were analyzed using SPSSWIN 9.0 with t-test, one-way ANOVA, scheffe test.Result : 1. In overall medical service satisfaction scores, external customers' satisfaction showed significantly higher than internal customers'(p=.000) and there was no significant difference between external customers(p>.05). But there was significant difference between internal customers(p<.05). 2. There was no significant difference in nursing service satisfaction between the external and internal customers (p>.05). In the external customers, inpatients' nursing service satisfaction showed significantly higher than outpatients' (p<.001). And there was significant difference in nursing service satisfaction between internal customers(p<.05). Conclusion : To increase external customers' satisfaction with medical and nursing service, hospital should carry out internal marketing strategies for improving internal customers' satisfaction. Also to increase outpatients' satisfaction, it should conveniently improve procedures of use and provide more information and education for outpatients.

• Journal of Korean Medicine Rehabilitation
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• v.24 no.4
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• pp.187-193
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• 2014

Objectives The aim of this study is to analyze the therapeutic effect of external Qigong therapy for treatment of other people's disease on joint pain. Methods We searched articles from Pubmed, Chinese Academic Journals (CAJ) and Oasis online databases. Searching keywords were 'external qigong', 'external qi gong', 'qi therapy', '外气', '关节' and '기공'. After searching the articles, we performed quality assessment using Cochrane risk of bias (RoB) tool and risk of bias assessment tool for non-randomized study (RoBANS). Results Among the 117 articles were searched, 2 randomized controlled clinical trials (RCTs) and 2 single-group before and after studies were finally selected. All of 4 studies showed that external Qigong therapy has significant effect on joint pain. Conclusions Although external Qigong therapy has therapeutic effect on joint pain, it is not common therapy yet. However, external Qigong therapy requires more interests and studies in the future, because it is faithful therapy for Korean medicine theory.

• The Journal of Korean Academic Society of Nursing Education
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• v.14 no.1
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• pp.117-126
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• 2008

Purpose: The aim of this study was to research caregiver trainees, and to understand the degree of subjective quality of life and internal and external locus control, and to examine the relationships between these variables. Method: The subjects of the research were 348 trainees at a Jeonju city caregiver training center. The subjective quality of life and the characteristics of locus control were used as measuring tools. The collected data was analyzed by the SAS 9.1 program. Result: The degree of subjective quality of life was significantly different according to the general characteristics of age (F=2.83, p=0.02), marital status (F=3.34, p=0.01), and willingness to work (F=3.94, p=0.05). The degree of internal locus control was significantly different according to the general characteristic of marital status (F=3.0 p=0.01). External locus control was significantly different according to the general characteristics of age (F=9.77, p=0.00), occupation (F=2.91, p=0.01), educational level (F=9.65, p=0.00), monthly income (F=3.81, p=0.00), educational institution (F=2.06, p=0.04), educational experience (F=4.15, p=0.00), and subjects willingness to work (t=8.71, p=0.00). A significant correlation was identified between the subjective quality of life and internal locus control (r=0.23, p=0.0001). Conclusion: A significant correlation was shown between subjective quality of life and internal locus control of the caregiver trainees.

• Journal of Korean Society for Quality Management
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• v.41 no.1
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• pp.53-68
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• 2013

Purpose: The paper presents research that examine relationship difference education quality, satisfaction, loyalty in university education sector. Specifically, the effects of difference education quality on student satisfaction and loyalty in the context of education quality are examined. Methods: A model of difference education quality effect on student satisfaction and loyalty is introduced and tested in the university using student perceptions of provider. Questionnaire was developed, and data was collected and analyzed for this study with SEM(Structural Equation Modeling). Results: The results are as follows: Education capability, BNIE(Business Newspaper In Education) are significantly influenced on student satisfaction. In addition, student satisfaction is significantly influence on external customer satisfaction, professor image. Professor image is significantly influence on student loyalty. Conclusion: Upon learning of student need and want, professor can focus on development of difference education quality based on student need and want.

• Proceedings of the Korean Society for Agricultural Machinery Conference
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• v.10 no.1
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• pp.245-248
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• 2005

• Proceedings of the KSR Conference
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• 2011.05a
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• pp.1290-1299
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• 2011

Internal and external conditions are currently changing-e.g, climate change increased awareness of energy crisis, and accelerated paradigm about green growth. Accordingly, revitalization of public transportation which enables green transportation system is receiving more attention than the past. Meanwhile, as the incom level increased, people required better quality of service, and consequently, various proposals about improving the services are being promoted. Generally, the quality of the spaces within transit in developed countries is represent the quality of life, thus concerns about the transit service of quality are emerging. This study, through the domestic and abroad studies about transit service quality, redefines transit service quality including rail and reviews the related categories. In that order this study deducts each type of evaluation categories and factors, with comparing and reviewing with various cases in Korea and overseas. Based on the whole process, the paper elicits implications and proposes to the research about the evaluation of transit quality of service.

• Journal of Korea Society of Digital Industry and Information Management
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• v.5 no.2
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• pp.185-197
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• 2009

The Purpose of this study was to investigate of university students' perceived Service Qualities on the internet fashion and apparel shopping malls. This survey was carried out with real customers. Data were obtained from 197 internet fashion shopping mall consumer(university students) who have bought fashion products. Questionnaires related to service quality, perceived service value and loyalty. This study was investigated with focused on customer of university students itself. To find relationships among variables, exploratory factor analysis and multiple regression was carried out with collected data. The resulted were as follows: 1. The service quality dimension of fashion internet shopping malls were external quality of web, reliability quality and emotional quality. 2. The all of service quality dimensions of internet fashion and apparel shopping malls had an effect on university students perceived value and loyalty.

• Journal of Korean Society for Quality Management
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• v.23 no.2
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• pp.10-27
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• 1995

This paper illustrates a method of developing a function of quality costs in manufacturing systems. It begins with a discussion of the problem statement of this research. A review of existing literatures related to quality costs and economic design of quality inspection methods are discussed. Next mathematical models that quantify the production cycle time and quality costs are formulated. This paper ends with an example that demonstrates the usefulness of the model and highlights the importance of using a system approach. The main contribution of this work is the more realistic considerations of the four types of quality costs (prevention cost, appraisal cost, internal failure cost, external failure cost) in manufacturing systems.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.17 no.30
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• pp.117-123
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• 1994

To improve quality of an product We have adopted new approaches such as SPC(Statistical Process Control), CIM(compure Integreated Munufactture), QDF(Quality Development Function), etc. In spite of using these approaches, an organization should fail to achive its true goal if that organization didn't developed its cooperative quality culture which is the total of collective and shared learning of quality-related values as the organization have developed its capacity to survive in its external environment and to manage its own internal affairs. In this paper, I analyzed the current quality culture of Korea Telecom and tried to suggest how Korea Telecom develop its service quality based on the quality culture.

• Journal of Physiology & Pathology in Korean Medicine
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• v.16 no.4
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• pp.617-625
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• 2002

At present in many cases the methods of medical treatment in Oriental medicine Korea lays emphasis on internal use, but to improve the curative value and for the diversity of medical treatment it is desperately needed to study external medical treatment more deeply. From the viewpoint of medical science history, as various additives and new discoveries are developed this has made it easy to use and improved the curative value of it ; thus external medical treatment has been rapidly progressed both in quality and quantity. Therefore, in studying the external medical treatment, it is very important to know it's history. So, I intend to study the early external medical treatment first. The external medical treatments mentioned in the Mawangtew medical books (52Byeongbang, Yangsangbang, Japryobang, Taesanseo), Hwangjenaekyeong, and Geumgweyoryak which were written or presumed to be written in early times were examined to study the early external medical treatments. The parts of body or diseases in which external medical treatments were applied; the methods of external application and the administration of medicine; the number of prescriptions, and the herbs used are also examined. I came to the following conclusions as I compared the kinds of books with the itemized lists based on the results of examination. 1) Though Mawangtew medical books (52Byeongbang, Yangsangbang, Japryobang, Taesanseo) was written earlier than Hwangjenaekyeong and Geumgweyoryak, there are more incidents of the disease in which external medical treatments were applied, the methods of external application and the administration of medicine, the kinds of prescriptions , and the different herbs used in Mawangtew medical books than in Hwangjellaekyeong and Geumgweyoryak. 2) In the six medical books mentioned above there are more prescriptions for external diseases and dermatitis than for internal diseases. 3) From the viewpoint of the number of prescriptions, the most frequent use of a medicine type was a natural type of medicine. The second was ointment type, and the third was liquid type. A powder type was the fourth. 4) In the administration of medicine, combination types such as both pasting and plastering were used most frequently. 5) Vegetable, mineral and animal nature herbs were used diversely for the early external medical treatments. Things such as wine and vinegar were also used as a herb.