• Journal of the Korea Fashion and Costume Design Association
• /
• v.4 no.2
• /
• pp.31-45
• /
• 2002

The purpose of this study was designed to investigate if self-monitoring variable among various individual trait theories and demographic variable would be variables which can explain about the importance differences of consumer service level of retailing in the garment product. The survey was conducted from Feb, 6 to 16, 2002. For this survey, the 118 data were analysed with spss window 9.0 version and Cronbach's, Factor analysis, one-way ANOVA, Duncan test, Frequency, mean, percentage were applied. The results of this study were as follows; 1. Consumer service was classified in attitude/confidence/expert knowledge of salesperson, product display, product information, product assortment, shopping environment, lighting setup. 2. As a result of analyzing the importance differences per consumer service dimension depending on self-monitoring levels, it was not significant differences. 3. As a result of analyzing the importance differences per consumer service dimension depending on demographic variables, it was not significant differences.

• Proceedings of the KIEE Conference
• /
• 1992.07a
• /
• pp.169-171
• /
• 1992

In an automated power distribution systems, the fault situation is controlled from the control center through remotely-controlled sectionalizing switches. In this paper, the service restoration strategy which can yield the minimal switching actions and constraint checking is proposed and an expert system which generates the appropriate switching actions is described.

• Journal of Intelligence and Information Systems
• /
• v.13 no.4
• /
• pp.1-16
• /
• 2007

According to the expansion of the Internet use and the utilization of e-business, there are an increasing number of studies of intelligent-based systems for the preparation of ubiquitous environment. In addition, expert systems have been developed from Stand Alone types to web-based Client-Server types, which are now used in various Internet environments. In this paper, we investigated the environment of development for web-based expert systems, we classified and analyzed them according to type, and suggested general typical models of web-based expert systems and their architectures. We classified the web-based expert systems with two perspectives. First, we classified them into the Server Oriented model and Client Oriented model based on the Load Balancing aspect between client and server. Second, based on the degree of knowledge and inference-sharing, we classified them into the No Sharing model, Server Sharing model, Client Sharing model and Client-Server Sharing model. By combining them we derived eight types of web-based expert systems. We also analyzed the location problems of Knowledge Bases, Fact Bases, and Inference Engines on the Internet, and analyzed the pros & cons, the technologies, the considerations, and the service types for each model. With the framework proposed from this study, we can develop more efficient expert systems in future environments.

• Journal of Industrial Convergence
• /
• v.13 no.2
• /
• pp.25-37
• /
• 2015

The purpose of this study is about the influence of the Service quality on the customer loyalty depending on the customer value(social and psychological value, functional value) because of the dynamic business environment is react quickly and flexibly, many of today's companies are required to consult an expert. According to the circumstances, Service Firms(Hotel) should be provide a differentiated service for each customer. And this paper attempt to theoretical organize and take advantage of practical in Service industry. The questionaries of 154 from the companies which have received Service in 3 years in the metropolis and small and medium-sized cities were used to test hierarchical regression model with mediating effects of customer value between Service quality and Customer loyalty by SPSS(PASW) 18.0 version. From these analyses, the following results were obtained: First, social-psychological value have partially mediated effect on the tangibility, responsibility, assurance and customer loyalty. Second, functional value have partially mediated effects on the between tangibles, reliability and customer loyalty. The result suggests that 'tangibility', 'reliability', 'responsibility', 'assurance', 'empathy' are the most important factors to affect customer loyalty, and there are partially mediated effects of customer intention between Service quality and Customer loyalty. In conclusion, to improve the specific and actual meaning and value about the Hotel service quality and to give the suggestions on the Hotel's marketing communication by understanding the customer action.

• Journal of Korea Society of Digital Industry and Information Management
• /
• v.5 no.3
• /
• pp.9-18
• /
• 2009

This paper proposes a Ubiquitous Henhouse Monitoring System (UHMS) that can not only monitor henhouse's conditions and raising environments, but also control the henhouse remotely by using sensor network technology. The system consists of three layers. The physical layer connects sensors with facilities. The middleware layer processes and manages data collected from the physical layer. And the application layer provides the user with the user requested services. The system provides a real-time monitoring service, a facility controlling service, an expert service, a consumer safety service, and a mobile message service via interacting with components of each layer. Finally, a henhouse model is defined and the relevant system components and the application GUIs are implemented.

• Proceedings of the Korea Contents Association Conference
• /
• 2006.05a
• /
• pp.118-121
• /
• 2006

Insurance's service have been studied for purchase behavior, life style. And Insurance's service is more and more important. Steady necessity of study was on the rise for insurance's service. This study is based on existing study. We classified insurance's service factors into insurance business's characteristic factors(image, information, security), insurance agent's characteristic factors(expert knowledge, care) and insurance product's characteristic factors(multiplicity, a made-to-order goods) And then we investigated how these classified characteristic factors could influence on customer satisfaction.

• Journal of the Korea Safety Management & Science
• /
• v.7 no.3
• /
• pp.97-108
• /
• 2005

The issue of using information system to ensure competitive power in the market is rising. The outsourcing methods that entrust activities of information system of companies to other expert agencies are increasing as the enterprises make a lot of efforts to put their resources to their heart of business in the process of adopting information system. Recently, ASP (Application Service Provider) as new information technology outsourcing method appears due to development of network technology and spreading of peculating software. ASP defines as a software leasing service which is supplied through networks instead of purchasing application software with high price. For successful implementation of ASP, it is necessary to develop a certification program to ensure safety and reliability of ASP. This paper provides the safe and reliable certification program for ASP. In order to develop it, the critical issues related to service quality and certification of ASP are identified and then evaluation methodology for ASP certification program is proposed. This paper presents application certification as the part of ASP certification program.

• The Journal of Society for e-Business Studies
• /
• v.16 no.1
• /
• pp.35-47
• /
• 2011

Augmented reality applications offering location based service on smart phone require attention to users and new usability evaluation methods. The aim of this paper is to introduce new usability principles for application development and usability evaluation, and conduct expert evaluation on the augmented reality applications. We created a set of usability principles by analyzing characteristic of augmented reality applications, and conducted expert evaluation on three augmented reality applications primarily used by smart phone users. In expert evaluation and filtering procedure, we identified six usability problems that three applications have in common and the improvement guideline for the usability problems. The results of expert evaluation was verified by user test with a prototype that was developed using the guidelines. It is expect that the results of this study can be presented usability principles of the augmented reality application and a method of usability evaluation in the middle of new technology development process.

• Journal of Intelligence and Information Systems
• /
• v.6 no.1
• /
• pp.1-16
• /
• 2000

This paper analyzes the approaches of Web-based expert systems by comparing their pros and cons. and proposes a methodology of implementing the Web-based backward inference engines with reduced burden to Web servers. There are several alternatives to implement expert systems under the WWW environment : CGI, Web servers embedding inference engines external viewers Java Applets and HTML. Each of the alternatives have advantages and disadvantages of each own in terms of development and deployment testing scalability portability maintenance and mass service. Especially inference engines implemented using HTML possess relatively large number of advantages compared with those implemented using other techniques. This paper explains the methodology to present rules and variables for backward inference by HTML and JavaScript and suggests a framework for design and development of HTML-based Expert System. A methodology to convert a traditional rule base to an Experts Diagram and then generate a new HTML-based Expert System from the Experts Diagram is also addressed.

• The Transactions of the Korean Institute of Electrical Engineers A
• /
• v.53 no.12
• /
• pp.637-644
• /
• 2004

This paper proposes an expert system with the knowledge learning capability which can enhance the safety and effectiveness of substation operation in the automated substation as well as existing substation by inferring multiple events such as main transformer fault, busbar fault and main transformer work schedule under multiple inference mode and multiple objective mode and by considering totally the switch status and the main transformer operating constraints. Especially inference mode includes the local minimum tree search method and pattern recognition method to enhance the performance of real-time bus reconfiguration strategy. The inference engine of the expert system consists of intuitive inferencing part and logical inferencing part. The intuitive inferencing part offers the control strategy corresponding to the event which is most similar to the real event by searching based on a minimum distance classification method of pattern recognition methods. On the other hand, logical inferencing part makes real-time control strategy using real-time mode(best-first search method) when the intuitive inferencing is failed. Also, it builds up a knowledge base or appends a new knowledge to the knowledge base using pattern learning function. The expert system has main transformer fault, main transformer maintenance work and bus fault processing function. It is implemented as computer language, Visual C++ which has a dynamic programming function for implementing of inference engine and a MFC function for implementing of MMI. Finally, it's accuracy and effectiveness is proved by several event simulation works for a typical substation.