• Title/Summary/Keyword: Experience Satisfaction

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Analysis of Satisfaction Surveys in Accordance with the Characteristics of the Components of Trick Art Experience Exhibition Space During -Around Seoul Trick Art Exhibition of Three Cases- (트릭아트 체험전시공간의 구성요소별 특성에 따른 만족도조사 분석 - 서울지역의 트릭아트전시관 3개 사례를 중심으로 -)

  • Lee, Dong-Hee;Han, Hae-Ryon
    • Korean Institute of Interior Design Journal
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    • v.23 no.5
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    • pp.139-145
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    • 2014
  • As life is changing, modern people are interested in culture life more than the past and as a result Art Exhibition increases. Nowadays many methods of exhibit are introduced, especially Direct experience. Trick Art Experience exhibition introduced Direct experirence to a work of art for interests and used props, objets, images, and sounds for maximizing experience element. Trick Art Experience exhibition added humor as imitating famous painting and gave a deep impression through the optical illusion technique which make flat structure look three-dimensional structure. Recently, demands for Experience exhibition which are like Trick Art increase. This study figure out pros and cons through a comparison analysis of direction and component about Trick Art Experience exhibition and find a check list about making an audience active about experience. From now on, we have an object about showing design data including customer satisfaction measurement to make various expressions of direction and component about Experience Art through a case analysis. We have firsthand visited case spaces to experience the spaces and prepared a check list for the relevant types of expressions. Referring to the exhibit work classification system, components that correspond to Trick Art Experience exhibition were grouped according to constituting items. Among the types of expressions, the levels of satisfaction with Experience exhibition and Participating exhibit were found to be high and the level of satisfaction with Heart Moving exhibit was found to be low through surveys. Among the components, the levels of satisfaction with stereograms and formative effect elements were found to be high and those of spatial changes and media effects were found to be low through surveys. Therefore, the expressions should be reinforced and the components should be improved.

A Study on the Experience Choice, Experience Effect and Experience Satisfaction on Marine Leisure Sports (해양레저스포츠 체험선택과 체험효과, 체험만족에 관한 연구)

  • Jung, Moon-Hyun
    • Journal of Digital Convergence
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    • v.12 no.10
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    • pp.605-613
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    • 2014
  • The purpose of this study is studying the relationship among experience choice, experience effect and experience satisfaction of marine leisure sports for the vitalization of marine leisure tourism. After preparing a questionnaire, investigation and analysis were done by visiting Boryeong area. The result of the study is as following. First, it was found that the major cause of choice in marine leisure sports has positive impact on choice satisfaction. Second, it was found that the major cause of choice has positive impact on experience effect. Third, it was found that the choice satisfaction in marine leisure sports has positive impact on experience effect. Fourth, it wa s found that the marine leisure sports visitors like motor boat, banana boat and yacht experience. Fifth, it is suggested that an equipment rental desk, safety facilities and marine leisure experience facility included in a marine leisure experience center to be built.

A Qualitative Study on Job Satisfaction of Dental Hygienists with Low Experience

  • Park, Ji-Hyeon;Lim, Soon-Ryun
    • Journal of dental hygiene science
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    • v.20 no.3
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    • pp.163-170
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    • 2020
  • Background: Job satisfaction of dental hygienists has been discussed continuously in dental hygiene research. It has been the most representative performance variable in dental and human resource management. However, in quantitative research, most of the studies have analyzed the causal relationship with variables related to dental hygienists' job satisfaction. The existing qualitative research contains only the studies that targeted dental hygienists with an experience of more than 10 years. The present study aimed to understand and to characterize the job satisfaction of dental hygienists with an experience of 2 to 10 years and to compare it with the qualitative research on dental hygienists with an experience of 10 or more years. Methods: An in-depth interview of dental hygienists with 2 to 10 years of experience working in 10 dental clinics was conducted. For data analysis, Giorgi's analysis method was used. Results: After analyzing the meaning of job satisfaction of dental hygienists, 180 semantic words and 19 subcategories were derived. The results of the interview were categorized into for central meanings: recognition and rewards, work experience and ability improvement, occupational characteristics, and work characteristics. Recognition and rewards included workplace recognition, patient recognition, self-effort and recognition, and the feeling of being rewarded. Work experience and ability improvement included various work experiences and factors relates to improving the work ability. Occupational characteristics included professional job, interest and persistence, job extensibility, and no burden of employment. Work characteristics included working conditions and separation of work and private life. Conclusion: The development of tools to measure the level of dental hygienists' job satisfaction after long-term service and to conduct follow-up research regarding ways and effects to improve job satisfaction is needed.

Impact of Sense of Satisfaction with Regional Festival Experience Program upon Intention for Re-visit - With Focus on Andong International Mast Dance Festival - (지역축제 체험프로그램 만족이 재방문의사에 미치는 영향 - 안동국제탈춤페스티벌을 중심으로 -)

  • Lee, Jae-Man
    • The Journal of the Korea Contents Association
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    • v.9 no.9
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    • pp.370-379
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    • 2009
  • The author in this study carried out survey by questionnaires on the spectators who participated in the Andong International Mask Dance Festival being held from Sept. 26, 2008 to Oct. 5, 2008. Survey was designed to find out what was influence of sense of satisfaction from experience program upon spectators' intent for re-visit for such program in future. Result of analysis showed that experience program of Andong International Mask Dance festival was constituted of diverse aspects accordingly level of satisfaction by spectators for the program was very high. Also spectators' sense of anticipation for experiencing feeling of uniqueness and creativity appeared to be very high. In terms of level of satisfaction spectators showed high level satisfaction with sense of convenience and creativity aspect thus it was revealed that spectators' sense of satisfaction with festival experience program had significant impact on their intention for re-visit in future. In consideration of such fact there seemed to be need for versatile approach to experience program of Andong International Mask Dance Program and continuous research and development of experience program in order to meet changing desire of tourists thus there is urgent need for developing creative and more active experience program In future.

Association between the Computerized Neurocognitive Function Test, Computer Experience, and Satisfaction in the Elderly (노인의 전산화 신경인지 검사와 만족도, 컴퓨터 이용경험 사이의 연관성)

  • Moon, Jong-Hoon;Yang, Seung-Bum;Jeon, Min-Jae
    • The Journal of the Korea Contents Association
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    • v.19 no.9
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    • pp.452-459
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    • 2019
  • The purpose of this study was to examine the relationship between the neurocognitive function test (CN Test), computer experience, and satisfaction in the elderly. We recruited 52 healthy elderly persons (25 males and 27 females) for this study. The subjects did the CN Test (accuracy, response time) and evaluated their computer experience and satisfaction with the CN Test. We used the independent t test and Pearson correlations for statistical analysis. The elderly without computer experience were older than the elderly with computer experience (p < .05) and education level was lower (p < .05). The elderly with computer experience were higher the satisfaction than the elderly without computer experience, the CN Test was more accurate, and response time was faster (p < .05). In the correlation analysis, the higher the age and the lower the education level, the lower the accuracy of the CN Test and the faster the response time (p < .05). Satisfaction was negatively correlated with age, and was statistically correlated with education level (p < .05). The satisfaction level with the CN Test by the elderly has a moderate relationship with the level of education and computer experience.

Analysis on Continuous Usage Intention of Chinese Mobile Games from the Perspective of Experiential Marketing and Network Externality

  • Lei, Bo;Lee, Jungmann
    • Journal of Information Technology Applications and Management
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    • v.27 no.6
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    • pp.197-224
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    • 2020
  • Mobile games have become one of the most important driving forces of the game industry. We focus on the continuous intention to use Chinese mobile games from the perspective of experiential marketing and network externalities. We integrate user experience, network externalities and flow theory into expectation confirmation model and explore the influencing factors of continuous usage intention of Chinese mobile game and propose a research model. Game experience, service experience, perceived enjoyment, social interaction, challenge, perceived number of users and perceived number of peers were employed as independent variables, while flow, perceived value and satisfaction as mediating variables and continuous intention as the dependent variable. After surveying 426 samples, the model is tested with structural equation model. The results reveal that perceived enjoyment significantly positively influences perceived value, flow, satisfaction, and continuous intention. The greater the enjoyment of the game, the greater the satisfaction of the game and the greater the willingness to use it continuously. Game experience has a significant direct effect on continuous intention, which indicates that a better game experience can retain more users. Service experience and perceive number of peers positively influence satisfaction. Another finding is that social interaction and perceived number of users positively influence perceived value and flow, which indicate that social attributes are critical roles for retaining users. Game challenge also positively influences flow. The proper level of challenge is more likely to cause users to enter the state of flow. Flow indirectly influences continuous usage intention through the satisfaction of the game, which indicates that satisfaction is driven by flow experience and further retaining users. Empirical results implied that mobile game companies need to focus on improving user experience, expectation satisfaction and extending network externalities to improve the continuous intention of using mobile game.

A Study on the Need of the Usable Security in the Corelation between IT Security and User Experience

  • Lee, Soowook
    • International Journal of Internet, Broadcasting and Communication
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    • v.9 no.4
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    • pp.14-18
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    • 2017
  • In this paper, an contemplate the direction for Usable Security in IT security and User Experience. To evaluate how the user interface is convenient to use, we examine the components such as the property, learnable property, memory simplicity, faults and satisfaction level. By considering for the security, we should bring positive effects on the user experience. By emphasizing usability and security at the same time, we should increase the satisfaction level of the user experience and then produce the valuable experience through participation, use and observation. The positive user experience is the important task for the software engineering, business administration and others., and this will result satisfaction of the users, brand trust, and success in the market. On the other hand, for the negative user experience, the users cannot achieve their desired goal and therefore, are unsatisfied due to emotional, rational and economic inconvenience. Due to this, we should try to maintain a certain level of usability and security of the system in IT security and User Experience.

Analysis of the Influence of Violence Experience, Burnout and Job Stress on Job Satisfaction among 119 Rescue Workers using the Structural Equation Model (구조방정식모형을 이용한 119 구급대원의 폭력경험, 직무스트레스 및 소진이 직무만족도에 미치는 영향 분석)

  • Park, Ho-Jin;Yoon, Seok-Han;Cho, Young-Chae
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.3
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    • pp.267-277
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    • 2018
  • This study examined the job satisfaction and its association with violence experience, job stress, and burn-out. A total of 1,240 119 rescue workers who worked in 14 fire stations across the country were surveyed. The survey was conducted by self-administered questionnaires from 1 March, to 30 April, 2016. As a result, the score of job satisfaction according to violence experience, job stress, and burn-out were significantly lower in the group with higher scores of violence experience, job stress, and burn-out. Regarding the correlation of job satisfaction with violence experience, job stress, and burn-out, the score of job satisfaction was negatively correlated with the violence experience, job stress, and burn-out. With an analysis of the covariance structure, the job stress was more influential on the job satisfaction than violence experience and burn-out. In addition, a higher violence experience, job stress, and burn-out were found to decrease job satisfaction. On the other hand, a higher the job stress and violence experience resulted in higher burn-out rates. The results suggested that the job satisfaction is influenced more by job stress than by violence experience and burn-out. Therefore, concrete measures will be needed to reduce job stress and promote the job satisfaction of 119 rescue workers.

Outpatient Health Care Satisfaction and Influential Factors by Medical Service Experience (의료서비스경험에 따른 외래 의료서비스 만족도와 영향 요인)

  • Kim, Ji-On;Park, Young-Hee
    • The Korean Journal of Health Service Management
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    • v.14 no.1
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    • pp.15-30
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    • 2020
  • Objectives: This study investigated outpatient health care satisfaction and influential factors using data from the "2018 Health Care Experience Survey". Methods: Data on 6,705 participants in the Health Care Experience Survey were statistically examined using a t-test, ANOVA, and multiple regression analysis. Results: First, the level of satisfaction among outpatients was generally positive, and satisfaction among older people was high. Second, the significant factors of outpatient overall satisfaction were gender, consultation time, waiting time, reason for choosing institution, satisfaction with doctors, nurses, institutions, and the therapeutic result. Third, influential factors of intention to recommend were education, institution type, reason for choosing institution, satisfaction with doctors, nurses, institutions, and the therapeutic result. Conclusions: In order to improve the overall satisfaction of outpatients, the treatment method should be improved. For example, the doctor should devote more time for and engage in sufficient conversation with the patient, the nurse should be polite, and patients should be given easy-to-understand explanations.

The Rural Experience and Customer Satisfaction of Urban Residents on the Recognition of Return to Farm and Rural Areas (도시민의 농촌체험과 고객만족이 귀농·귀촌의 인식에 미치는 영향)

  • Kim, Jung-Gi;Jang, Dong-Heon
    • Journal of Korean Society of Rural Planning
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    • v.23 no.3
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    • pp.97-105
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    • 2017
  • The interest and participation of the rural experience is increasing as an alternative for the problems such as the decrease of the agricultural income facing the agriculture and the rural area, the decrease of the population, and the regional stagnation. The rural experience has recently been transformed into a software dimension such as programs and participation activities in the past. In addition, public awareness also positively evaluates agriculture and rural communities as the basis for supporting society and recognition of multiple functions. Furthermore, the intention of the citizen to the earnest village is increasing. The purpose of this study is to analyze the effect of rural experience and customer satisfaction of urban residents on the recognition of return to farm and rural areas. As a result of the analysis, it was found that the characteristics of rural experience had a positive effect on the farming villages by the program, the experience field and the host, and the customer satisfaction had a positive effect on the farming villages. Therefore, it is considered that a systematic approach to the rural experience is needed in the future because the experience of the rural people in the city has a positive effect on the earliest villages.