• 가정과삶의질연구
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• 제20권3호
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• pp.113-124
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• 2002

The purpose of this study was to identify the subarea of customer complaints handling service and to accomplish the data for an improvement of complaints handling get service through the evaluation of the importance and performance on customer handling service as subdivisions of customer complaints handling service. The data were collected 303 female/male, 20-30 age by outline survey. The major findings of this study were as follows: 1) The subdivisions of customer complaints handling service were classified into four different factors ; promptness, empathy, information, policy factors. 2) As the subdivisions factors, importance was promptness, empathy>information>policy factor and performance was empathy>information>promptness>policy factor in order. 3) There were question asking the performance evaluation of influencing the total satisfaction of customer complaints handling service. There were promptness, empathy of performance evaluation of influencing the total satisfaction.

• 한국산업융합학회 논문집
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• 제15권1호
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• pp.29-36
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• 2012

Reinforced concrete shear walls and X-type steel braces were applied in seismic retrofit techniques for seismic performance evaluation of school buildings constructed in accordance with standard design announced by the ordinance of the ministry of construction in 1980s. Seismic performance evaluation was based on FEMA 356 using response spectrum as elastic analysis and conducted to pushover analysis with nonlinear static analysis. The maximum displacement ratio between floors in 4th and 3rd floors of the existing school buildings was less than 1.0%, which was functioning level in FEMA 356. However, because plastic hinge occurs somewhat in structural members according to the results of pushover analysis, partial reinforcement will be required. X-direction of the maximum lateral displacement of reinforced concrete shear walls than X-type steel braces was 45% and 32% in 4th and 3rd floors of school buildings, and Y-direction was 18% and 17%, respectively.

• 한국항해항만학회지
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• 제35권2호
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• pp.179-185
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• 2011

This paper aims to examine the use of the Balanced Scorecard in a not-for-profit organization (the Korea Shipping Association). The KSA has begun using the Balanced Scorecard paradigm in its strategic planning process. In this paper an overview is presented of the basic concepts of the Balanced Scorecard including the financial perspective, customer perspective, internal process perspective, and learning and growth perspective. The accounting system and its pros and cons of the KSA are then surveyed in terms of its performance evaluation. The application of the Balanced Scorecard approach to the KSA is discussed in detail. Implications in using the Balanced Scorecard are discussed. Finally, conclusions regarding the use of the Balanced Scorecard in a not-for-profit organization are presented. Through this paper, the comprehensive understanding of the performance evaluation for not-for-profit organizations as the KSA would be promoted.

• 한국건설관리학회논문집
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• 제11권4호
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• pp.80-88
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• 2010

정부에서는 건설산업의 발전을 위해 다양한 기술정책을 추진하고 있다. 그러나 정책 추진의 정확한 목표나 성과 분석은 상대적으로 미흡한 편이다. 기존의 정책 성과분석은 추진과정의 투입물에 대한 분석만을 수행하였다. 이에 본 연구는 국토해양부에서 2003년부터 2007년까지 5년간 추진한 '제3차 건설기술진흥기본계획'의 성과분석을 실시하였다. 이를 통해 계획 당시 수립한 정량적인 목표 달성여부를 분석하였으며, 정책추진 부서와 건설전문가를 대상으로 설문조사를 수행하여 정성적 인 성과도 분석하였다. 그 결과 계획 당시 명확한 정책 목표와 성과평가 방법론이 수립되지 않으면 성과분석이 어렵다는 것을 알 수 있었다. 본 논문의 결과는 추후 건설 기술정책 수립과정의 기초로 활용될 수 있을 것으로 기대한다.

• 산업공학
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• 제9권3호
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• pp.157-167
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• 1996

Due to the drastic technological innovation and introduction of various kinds, of new communication services, the structure and operation of communication networks are becoming complicated and diversified more and more. Accordingly, the necessity of flexible simulation tools which can be utilized for various performance evaluation jobs in various types of communication networks is growing. In this article, various existing simulation tools are briefly surveyed and the requirements for the simulator dedicated for the performance evaluation of communication networks are discussed. Then, a strategy to develop a simulator dedicated for the performance evaluation of communication networks is proposed. Our approach is based on the prototyping strategy, in which a relatively simple prototype structure is developed first and more functions are added whenever necessary. By following this strategy, a simulator can be developed and evolved in a timely manner at a relatively small cost.

• 동굴
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• 제80호
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• pp.11-19
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• 2007

Most studies in the past in testing and benchmarking on Intrusion Detection System (IDS) were conducted as comparisons, rather than evaluation, on different IDSs. This paper presents the evaluation of the performance of one of the open source IDS, snort, in an inexpensive high availability system configuration. Redundancy and fault tolerance technology are used in deploying such IDS, because of the possible attacks that can make snort exhaust resources, degrade in performance and even crash. Several test data are used in such environment and yielded different results. CPU speed, Disk usage, memory utilization and other resources of the IDS host are also monitored. Test results with the proposed system configuration environment shows much better system availability and reliability, especially on security systems.

• 제어로봇시스템학회:학술대회논문집
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• 제어로봇시스템학회 1992년도 한국자동제어학술회의논문집(국내학술편); KOEX, Seoul; 19-21 Oct. 1992
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• pp.165-170
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• 1992

In this paper, the Hardware-In-The-Loop Simulation(HILS) of missile systems are studied. The HILS is an effective performance evaluation technique that bridges the simulation fidelity gap between analytic all-digital simulations and actual flight tests of missile systems. The HILS may be required to perform system integration tests, performance evaluation at system or subsystem level. Major elements of this HILS facility will include the flight table, simulation computers, I/O computer and peripheral equipments. HILS of missile systems typically involve computer modeling of flight dynamics coupled with a hardware guidance and control(G/C) systems. This paper describes a real time performance evaluation technique of a G/C system, Development of a HILS for a Autopilot of SAM G/C will be used as an example.

• 한국가시화정보학회지
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• 제11권2호
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• pp.18-26
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• 2013

An accurate and reliable performance evaluation technique is indispensable for the development of marine antifouling coatings. The existing standard practice is however, based on the visual observation of biofouling settlement area, which is prone to the subjective judgment of the inspector. In spite of the above mentioned importance, a systematic and objective fouling evaluation technique has not yet been introduced. In this study, a novel quantitative antifouling performance evaluation method for marine antifouling paints is devised based on the image analysis of panel immersion test results. The present image analysis method is to quantify settlement area for each fouling category by distinctive color. The fouling categories are set as unfouled, biofilm, green algae, brown algae, calcareous animal and spongy animal with specific HSL (Hue, Saturation, Lightness) color ranges. In order to assess the effectiveness of the proposed method, static immersion tests for three antifouling coatings were undertaken for two years.

• 한국통신학회논문지
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• 제14권1호
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• pp.58-64
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• 1989

본 논문은 benchmark program의 명령어 mix들과 이 명령어 mix들의 분포와 빈도돌을 parameter로 해서 컴퓨터 성능평가를 행할 수 있는 확률적 모델을 제시한다. 이 모델을 Intel 8086/8083마이크로 프로세서의 성능 평가에 적용시켜 봄으로써, 현존하는 컴퓨터시스템뿐만 아니라 미개발 시스템을 위한 성능 평가 모델로도 가능하다는 것을 보였다.

• 대한안전경영과학회지
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• 제23권1호
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• pp.71-79
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• 2021

The railroad facilities are intended for long-term operation as the initial acquisition costs necessary for infrastructure construction are high. Therefore, regular maintenance of railroad facilities is essential, and furthermore, system reliability through systematic performance evaluation is required. In this study, the signal control system of railroad electrical equipment was selected as the subject of research and the performance evaluation target facility selection study was conducted using AHP. The results of the study can contribute to the reliability of the signal control system as well as to the reliability of the railroad system, which is a higher system.