• Title/Summary/Keyword: Employees Intention and Behavior

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A Study on Improving Information Security Compliance of Organization Insider (조직 내부자의 정보보안 준수 향상에 대한 연구)

  • Hwang, In-Ho
    • Journal of the Korean Society of Industry Convergence
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    • v.24 no.4_2
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    • pp.421-434
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    • 2021
  • The expansion of information sharing activities using online can increase the threat of information exposure by increasing the diversity of approaches to information within an organization. The purpose of this study is to present conditions for improving the information security compliance intention of insiders to improve the level of information security within the organization. In detail, the study applies the theory of planned behavior that clearly explains the cause of an individual's behavior and proposes a way to increase the compliance intention by integrating the social control theory and goal-setting theory. The study presented research models and hypotheses based on previous studies, collected samples by applying a questionnaire technique, and tested hypotheses through structural equation modeling. As a result, information security attitude, subjective norms, and self-efficacy had a positive influence on the intention to comply. Also, attachment, commitment, and involvement, which are the factors of social control theory, formed a positive attitude toward information security. Goal difficulty and goal specificity, which are the factors of goal setting theory, formed a positive self-efficacy. The study presents academic and practical implications in terms of suggesting a method of improving the information security compliance intention of employees.

Evaluation of the Effects on Food Service Quality and Food Purchasing Attitudes According to the LOHAS level of School Foodservice Employees (학교급식 종사자의 로하스(LOHAS)수준이 식재료 구매태도 및 급식품질에 미치는 영향 연구)

  • Lee, Yeon-Jung
    • Korean journal of food and cookery science
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    • v.25 no.5
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    • pp.564-574
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    • 2009
  • This study was conducted to evaluate the effects of the LOHAS index value of school food service employees on the purchase of food materials and foodservice quality. The subjects consisted of 566 foodservice employees. The findings were as follows. (1) The foodservice employee's LOHAS index fell within that of a NOMADICS group with an average of 72.18 points out of 100 points. (2) When the age, working experience and LOHAS index of the foodservice employees was high, the necessity, view, interest and recognition of LOHAS introduction for the improvement of the foodservice environment was high. (3) The amount of environmentally-friendly food materials purchased by foodservice employees was high, when they had a high LOHAS index. (4) High foodservice quality management items of foodservice employees were 'sanitation management' (3.87 points) and 'human resource management' (3.84 points), whereas 'menu management' (3.57 points) and 'food material and inspection management' (3.61 points) scored low. (5) The LOHAS index of foodservice employees has a significant impact on the purchase intention of environmentally-friendly food materials in LOHAS and NOMADICS groups. (6) This study confirmed that a higher LOHAS index of foodservice employees was associated with higher foodservice quality management behavior, which leads to an improved quality of foodservice.

The Influence of Authentic Leadership on Intention to Share Knowledge Through Organization Identification and Organization Commitment: Analysis of the Moderating Effect of Reciprocal Feedback and Task Interdependence (진성 리더십이 조직 동일시와 조직 몰입을 통해 지식공유 의도에 미치는 영향: 상호피드백과 업무 상호의존성 조절효과 분석)

  • Hwang, Inho
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.16 no.6
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    • pp.269-285
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    • 2021
  • As the systematic management of knowledge within an organization is recognized as a core factor for the continuous growth of an organization, organizations are increasing their interest in knowledge management. Knowledge management requires the active sharing of knowledge by insiders of the organization, but there are cases of failure due to the lack of participation of leaders and employees of the organization. The purpose of this study is to suggest a mechanism by which the authentic leadership of leaders in small and medium-sized enterprises(SME), which are relatively lacking in knowledge production capacity, leads to intention to share knowledge of employees. In addition, the study confirms that reciprocal feedback and task interdependence moderate the relationship between antecedent factors and intention to share knowledge. In this study, a research model was derived based on precedent research, and 272 samples were obtained by conducting a questionnaire survey on employees of SME that introduced a knowledge management policy. And, the study verified the hypothesis by applying structural equation modeling based on AMOS 22.0. The results of the study proved that authentic leadership has a positive effect on the intention to share knowledge through organization identification and organization commitment, and confirmed that reciprocal feedback and work interdependence moderate the relationship between knowledge sharing intentions and antecedent factors. This study suggests the mechanism by which the authentic behavior of the leaders of SMEs affects the knowledge sharing behavior of employees, and suggests that work cooperation strengthens the influence of the mechanism.

A Study on the Information Security Measures Influencing Information Security Policy Compliance Intentions of IT Personnel of Banks (은행 IT 인력의 정보보호 정책 준수에 영향을 미치는 정보보호 대책에 관한 연구)

  • Shim, Joonbo;Hwang, K.T.
    • Journal of Information Technology Applications and Management
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    • v.22 no.2
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    • pp.171-199
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    • 2015
  • This study proposes the practical information security measures that help IT personnel of banks comply the information security policy. The research model of the study is composed of independent variables (clarity and comprehensiveness of policy, penalty, dedicated security organization, audit, training and education program, and top management support), a dependent variable (information security policy compliance intention), and moderating variables (age and gender). Analyses results show that the information security measures except 'clarity of policy' and 'training and education program' are proven to affect the 'information security policy compliance intention.' In case of moderating variables, age moderated the relationship between top management support and compliance intention, but gender does not show any moderating effect at all. This study analyzes information security measures based solely on the perception of the respondents. Future study may introduce more objective measurement methods such as systematically analyzing the contents of the information security measures instead of asking the respondents' perception. In addition, this study analyzes intention of employees rather than the actual behavior. Future research may analyze the relationship between intention and actual behavior and the factors affecting the relationship.

The Impact of Convergence-type Conflict between Labor and Management on Union Participation Behavior and Turnover Intention (융복합형 노사갈등이 노조참여행동 및 이직의도에 미치는 영향)

  • Han, Jin-Hwan
    • Journal of Digital Convergence
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    • v.13 no.7
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    • pp.69-78
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    • 2015
  • Labor and management relation rises as a key task to solve in order to ensure corporate's sustainable competitiveness in a convergence global environment. The aim of this study is to examine the mediation effect of labor union participation behavior in the effect of convergence-type labor-management conflict on the turnover intention. Data was collected from 491 employees who were employed in medium and small enterprises in Daejeon, Chungcheongnam-do and Chungcheongbuk-do. The results are as follows. Firstly, labor-management conflict had positive (+) effect on labor union participation behavior. Secondly, labor union participation behavior had negative (-) effect on turnover intention. Thirdly, labor union participation behavior had mediating role in the relation between labor-management conflict and turnover intention. Therefore, it is necessary to respond profit and desire of the labor union members by union leaders and to enhance necessity and value of the labor union continually.

A Study on Employee's Compliance Behavior towards Information Security Policy : A Modified Triandis Model (조직 구성원의 정보보안정책 준수행동에 대한 연구 : 수정된 Triandis 모델의 적용)

  • Kim, Dae-Jin;Hwang, In-Ho;Kim, Jin-Soo
    • Journal of Digital Convergence
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    • v.14 no.4
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    • pp.209-220
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    • 2016
  • Although organizations are providing information security policy, education and support to guide their employees in security policy compliance, accidents by non-compliance is still a never ending problem to organizations. This study investigates the factors that influence employees' information security policy compliance behavior using elements of Triandis model. We analyzed the relationships among Triandis model's factors using PLS(Partial Least Squares). The result of the hypothesis tests shows that organization can induce individual's information security policy compliance intention and behavior by information security policy and facilitating conditions that support it, and proves the importance of members' expected value, habit and affect about information security compliance. This study is significant in a way that it applies Triandis model in the field of information security, and presents direction for members' information security behavior, and will be able to provide measures to establish organization's information security policy and increase members' compliance behavior.

The Effect on the IS Role Stress on the IS Compliance Intention Through IS Self-determination: Focusing on the Moderation of Person-organization Fit (정보보안 역할 스트레스가 자기 결정성을 통해 준수 의도에 미치는 영향: 개인조직 적합성의 조절 효과)

  • Hwang, In-Ho
    • The Journal of the Korea institute of electronic communication sciences
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    • v.17 no.2
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    • pp.375-386
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    • 2022
  • As information asset protection is recognized as an important management factor for organizations, organizations are increasing their investments in information security(IS) policies and technologies. However, strict application of IS may cause non-compliance behavior through IS stress on employees of the organization. Accordingly, this study suggests a mechanism by which employee stress affects IS compliance intentions through self-determination, and a method to reinforce IS compliance intentions through person-organization fit. We conducted an online survey of employees working at companies that adopted IS policies and tested hypotheses using 475 samples. First, as a result of analyzing the main effects of applying the structural equation model, role stress affected IS compliance intention through self-determination. Second, as a result of analyzing the moderating effect of applying Process 3.1, personal organization fit strengthened the relationship between self-determination and IS compliance intention. The research suggests a direction for achieving internal IS goals by confirming the influence of IS stress and behavioral causes of employees.

An Analysis of the Effects of Consumer Characteristics and Consumer Trust on Purchase Intention of Environment-friendly Agricultural Products (소비자 특성과 소비자 신뢰가 친환경농산물의 구매의도에 미치는 영향 분석)

  • Kim, Mi-Song;Choi, Hyung-Kyu;Kim, Dong-Hwan
    • Journal of Distribution Science
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    • v.11 no.1
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    • pp.45-53
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    • 2013
  • Purpose - The environment-friendly agricultural product market in Korea sees continual high growth. Recently, the Korean government has been actively fostering environment-friendly agriculture as an engine of future growth. Korean people have increasingly become more health-conscious and interested in food safety issues. Many distribution and retailing companies have responded with various promotional activities. However, most of these are not strategic and appear to have unsatisfactory outcomes. The main purpose of this paper is to suggest effective marketing strategies for environment-friendly agricultural products. To achieve this aim, the study empirically investigates the effects of consumer characteristics and trust on the purchase intention of environment-friendly agricultural products. Research design, data, methodology - Based on the theory of planned behavior, and previous studies related to the purchase intention and consumption of environment-friendly agricultural products, we set up five study hypotheses. These related to the demographic characteristics of consumers, purchase intention, and behavior of the products. We then set up a study model and four study hypotheses relating to health consciousness, environmental consciousness, consumer trust level, purchase intention, and behavior of the products. The data were collected using a questionnaire given to consumers living in Seoul and southern Geonggi Province. The final sample size is 403 and mean age is 44.3. SPSS 15.0 for Windows and Amos 7.0 were used as statistical analysis tools. Meaningful results were derived using frequency analysis, correlation analysis, a t-test, and structural equation modeling. Results - Empirical results of this research are as follows. (1) First, it is shown that consumers consider such attributes as intimacy and health to be important when they buy environment-friendly agricultural products. (2) We also found that consumers recognize the value of environment-friendly agricultural products as high, but their trust level as low. (3) Consumer groups consisting of married couples, with higher education, higher income, and higher age are shown to have a higher intention of buying environment-friendly agricultural products than any other consumer group. (4) It is estimated that the level of consumer trust positively affects the purchase intention of environment-friendly agricultural products. The path coefficient (.138) between consumer trust and purchase intention is statistically significant at the α = .05 level. (5). It is also estimated that environmental consciousness positively affects purchase intention. The path coefficient (.245) between environmental consciousness and purchase intention is statistically significant at the α = 0.05 level. The standardized path coefficients of consumer trust and environmental consciousness with purchase intention are .556 and .288 respectively. Therefore, consumer trust affects purchase intention more than environmental consciousness. (6) Finally, purchase intention is estimated to positively affect purchase behavior. Conclusions - Based upon empirical results, this research suggests that marketers of environment-friendly agricultural products should focus more on increasing consumer trust levels, emphasizing the training and education of employees. The government also should pay attention to a standardized certification system for environment-friendly agricultural products. Marketers of environment-friendly agricultural products should consider the consumer groups of married couples, with higher education, higher income, and higher age as a major target segment.

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A study on the intention of utilizing senior education program including the theory of planned behavior - focused on Chungcheongnam-do senior welfare center (계획적 행동이론을 적용한 노인교육프로그램 이용의도에 관한 연구 - 충청남도 노인복지관을 중심으로-)

  • Jung, Jin;An, Kwan-Su
    • Journal of Digital Convergence
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    • v.11 no.11
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    • pp.683-691
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    • 2013
  • The purpose of this study is to identify the impact of behavior, subjective norm, perceived behavioral control and the empathy with staff of those who use social welfare center senior education program on the intention to use. To examine this, between theory of planned behavior of Fishbein & Ajzen(1975) and service quality of Parasuraman, Zeithaml & Berry(1988), research hypotheses that empathy with employees has an influence on intention to use are set. Data from 336 people joining Chungcheongnam-do social welfare center were collected by structured questionnaires, and data analysis for hypothesis testing was analyzed using regression analysis. The results of this study showed that behavior, subjective norm, perceived behavioral control and the empathy with staff of those who utilize social welfare center senior education program had a great impact on the intention to use.

Needs-Based Customer Value Effects of Family Restaurants on Customer Satisfaction and Behavior Intention (패밀리레스토랑의 욕구체계 기반 고객가치가 고객만족, 행동의도에 미치는 영향: 4×4 매트릭스 욕구체계를 중심으로)

  • Kim, Ki-soo;Shim, Jae-Hyun
    • Journal of Distribution Science
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    • v.11 no.12
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    • pp.51-62
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    • 2013
  • Purpose - A pre-study on service quality-based customer value is conducted with the path structure (perceived value of service quality→customer satisfaction→behavior intention) based on the hierarchical model of service quality including interaction and outcome quality, physical environment quality and the SERVQUAL model of process quality, namely, reliability, responsiveness, assurance, empathy, and tangibles. In addition, customer value in the service industry is studied by dividing into the two-way structure of utilitarian and emotional values. This study classifies customer values of family restaurants through the customer value model based on the 4×4 matrix needs system of Jeon and Kim (2009). It illustrates the path structure of customer value→customer satisfaction→behavior intention targeting college students in order to generalize the customer value system of family restaurants. Research design, data, and methodology - This study established seven hypotheses based on the relationship between each type of customer value (food quality, convenience, social, emotional, interior quality, service encounter, and purchasing) and customer satisfaction, and the relationship between customer satisfaction and behavior intention. The study data were collected from students in the Department of Business and Tourism at Kimpo University. In all, 294 survey papers were returned of the 300 distributed: 253 pieces were used in the final analysis excluding 41 with insufficient and less effective answers. For statistical analysis, the statistics software package SPSS 15.0 was used. Results - The results of the analysis are as follows: first, the customer values of family restaurants are classified by seven customer values: goods quality value, emotional value, convenience value, social value, purchasing value, service encounter value, and inner quality value. Second, emotional value, purchasing value, service encounter value, and inner quality value had positive impact on customer satisfaction. In particular, purchasing value through being included in functional value was not classified in the previous study; however, this study could classify and generalize this value in a new way. Finally, customer satisfaction had a positive impact on behavior intention. This showed that college students had behavior intention - repurchase intention and word-of-mouth - because they could be content with the food items on the menu and the service provided by employees. Conclusions - The main points based on the above-mentioned results are as follows. This study with college students as study subjects could be classified into four dimensions, namely, generic value, usage value, purchasing value, and physical value and seven sub-dimensions on customer values of family restaurants based on a 4×4 matrix needs system. Then, to confirm its generalization, the path structure of customer value→customer satisfaction→behavior intention was verified. While existing pre-studies used simplified values by classifying restaurant values largely as utilitarian value and hedonic value, this study classified various forms of customer value, and that customer value especially could be expanded by adding purchasing value. As a result, it is shown that marketers need to diversify their customer services because this study proved that customer values can be classified in various ways based on customer needs.