• 한국직업건강간호학회지
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• 제20권1호
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• pp.74-82
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• 2011

Purpose: This study investigated how shift work nurses' fatigue influences job stress and turnover intention, and how job stress mediates the relationship between fatigue and turnover intention. Methods: As a descriptive research design, the data were collected from 203 shift work nurses in a city. It was analyzed using the SPSS/WIN 14.0 and AMOS 5.0. Results: fatigue and job stress in shift work nurses influenced turnover intention. Job stress worked as a partial mediation between fatigue and turnover intention. Conclusion: It is necessary to reduce fatigue and job stress for reducing turnover intention in strategies of hospital manpower.

• Asia Marketing Journal
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• 제25권4호
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• pp.194-206
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• 2024

The study aimed to analyze jay-customer behavior's impact on service industry employees' job stress to understand the importance of personnel management. Additionally, it aimed to identify strategies for managing job stress by examining perceived organizational support's moderating effects. The results show that the subdimensions of jay-customer behavior (i.e., verbal aggression, physical aggression, and sexual harassment) positively influenced employees' job stress. Second, job stress acts as a mediator between customer verbal and physical aggression and customer orientation, but not between customer sexual harassment and customer orientation. Third, organizational support had a moderating effect on the association between customer verbal aggression and job stress. This study demonstrates how jay-customer behavior negatively affects employees and threatens their well-being. It not only enriches the research on jay-customer behavior but also provides implications for service companies toward developing internal marketing strategies for enhancing employee happiness and fostering customer orientation.

• 한국콘텐츠학회논문지
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• 제10권1호
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• pp.353-364
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• 2010

본 연구의 목적은 리더-부하간 교환관계(LMX)가 조직구성원들의 정서적 몰입과 근속적 몰입에 미치는 영향을 직무스트레스의 매개효과를 중심으로 규명하는데 있다. 관련이론과 선행연구들을 기초로 하여 연구 모형과 가설들이 설정되어졌으며, 18개 회사 총 482명으로부터 획득한 데이터를 가지고 구조방정식 모형을 활용해 가설들을 검증하였다. 연구결과를 살펴보면 리더-부하간 교환관계는 조직구성원들의 직무스트레스에 대하여 유의미한 부(-)의 영향을 미치는 것으로 나타났으며 조직구성원들의 정서적 몰입과 근속적 몰입에 대하여 유의미한 정(+)의 영향을 미치는 것으로 나타났다. 한편, 리더-부하간 교환관계와 조직구성원들의 정서적 몰입와의 관계에 있어서 직무스트레스는 부분매개역할을 하는 것으로 나타났지만, 리더-부하간 교환관계와 근속적 몰입과의 관계에 있어서는 직무스트레스가 매개역할을 하지 않은 것으로 나타났다.

• 한국콘텐츠학회논문지
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• 제19권7호
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• pp.67-81
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• 2019

본 연구는 대학 행정 직원의 다양한 직무스트레스와 그 영향 요인에 대해 실증적으로 분석하여 대학 행정직원의 근로환경에 대한 이해를 높이고 사회복지적 개입을 모색하는데 목적이 있다. 연구를 위해 2017년 3월부터 약 5주간 서울 소재 4년제 대학교에 근무하는 행정 직원 250명을 대상으로 편의 표집하여 설문조사를 실시하였으며, 이 중 227부를 최종 분석에 활용하였다. 연구 결과, 조직적 특성(조직몰입, 조직문화, 조직 지원)과 직무 특성(직무만족, 직무 통제, 감정노동)은 직무 스트레스에 유의미한 영향을 미치는 것으로 나타났다. 이에 따른 제언으로 첫째, 통합적이고 다양한 문제에 적합한 서비스를 제공하기 위해 근로자지원프로그램(EAP) 도입이 필요하다. 둘째, 대학이 갖고 있는 자원 및 인프라를 활용한 다양한 형태의 복지 서비스(상담, 여가활동 기회 제공, 역량 강화 교육 등) 제공이 요구된다. 마지막으로 대학 행정 직원의 업무환경 개선을 위한 지자체 및 교육청의 정책적 지원이 필요하다.

• 한국컴퓨터정보학회논문지
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• 제21권4호
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• pp.97-106
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• 2016

The aim of this study is to measure the degrees of emotional labor and to empirically analyze how emotional labor affects individual's stress coping style and psychological burnout. The results were as follows. First, the call center employees were actually experiencing emotional labor and it was shown that the deep acting was higher than the surface acting. Second, the degree of experiencing stress coping style and psychological burnout appeared differently depending on the socio-economic variables of the employee. Third, despite the differences in the direction, there is a correlation between emotional labor, stress coping style, and psychological burnout. Fourth, the characteristics of the employees and emotional labor clearly affected stress coping style and psychological burnout. Therefore, companies will have to provide various psychological treatments and training programs for call center employees, and a change in social awareness, where people take the service industry workers' kindness for granted, is required as well.

• 대한가정학회지
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• 제47권10호
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• pp.51-61
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• 2009

The purpose of this research is to verify the impact of job stress on depression among married workers and to examine mediation effect of work-family conflict between the two variables. 356 married workers in Seoul and Gyonggi Province were selected to analyze. The results indicate that job stress was statistically influential on depression and work-family conflict. And job stress implied the partial mediation effect of work-family conflict, with both direct and indirect impacts on depression. These findings indicated that maltreatment of job stress and workfamily conflict would negatively impact on depression. Therefore, work organizations must launch and activate EAP(employee assistance programs) or family friendly welfare programs in order to increase the overall mental health of the employees.

• 동아시아경상학회지
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• 제9권4호
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• pp.1-15
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• 2021

Purpose - In a difficult time for a firm, it seems impossible to change circumstances by a firm. Nevertheless, the firm must do whatever it can do by however it can do. Therefore, the purpose of this study is to analyze the effect of HRM practice on organizational effectiveness with the status quo of the firm as a moderator. Based on the result of this study, the managerial implication could be suggested as a contextual response to each status quo of the firm in improving and managing organizational effectiveness by HRM practice. Research design, data, and methodology - This study measured organizational effectiveness with employee satisfaction and organizational commitment. HRM practice includes two HR management areas, HR system, and HR attitude. HR system includes education & training and additional wage welfare. HR attitude includes employee stress and empowerment. As for the status quo of the firm, this study considered three construct; firm feature, strategic feature, environment change feature. This study analyzed 397 employees of 24 company data from the 7th HCCP of KRIVET. Result - Hypothesis 1 through Hypothesis 3 were partially supported. The results of this study suggest that to increase organizational effectiveness(job satisfaction and organizational commitment), employee stress and education & training participation need to be managed. And circumstance of an organization as given the Status Quo of the firm needs to be managed differently like firm size, environment change in demand, and technology. Conclusion - This study suggests best-practice implications based on the result between HRM practice and organizational effectiveness. And also suggest differentiation in management to increase the best-fit in management.

• 한국의류학회지
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• 제36권6호
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• pp.601-615
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• 2012

In this study, two representative measures in the job-focused approach and the employee-focused approach of emotional labor are explored to examine dimensionality and the predictability of each emotional labor measure on key consequences that include job stress, customer orientation, and job satisfaction. Data obtained from 193 department store apparel saleswomen were submitted for analysis. The results show that the emotional dissonance and emotional effort of the Kruml and Geddes measure are good predictors for job stress, customer orientation, and job satisfaction. In a test of the Davies measure, job stress is predicted by emotional dissonance and frequency while customer orientation is predicted by duration, variety, and the frequency of emotional expression in jobs. Duration is also a key predictor for job satisfaction. The result confirm the dimensionality and predictability of two emotional labor measures as well as suggests the need for the careful selection and refinement of appropriate measures according to consequences.

• 한국직업건강간호학회지
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• 제15권1호
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• pp.58-71
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• 2006

Purpose: This study was performed to identify workers' Job stress status and to analyse the influencing factors. Method: Data were collected from 456 workers with Korean Occupational Stress Questionnaire Short Form(KOSQ SF) and analysed using descriptive statistics, t-test, ANOVA. Results: Total job stress status of men was slightly lower than Korean workers' standard. In case of women, the score of total job stress was lower than Korean workers' standard. The most significant influencing factors to stressors were insufficient sleeping time and self cognitive bad health condition. Among seven domains of job stressors, job demand was affected by 8 characteristics. Conclusion: This study indicated that workers' job stress level were various by their characteristics except workplace size. The development of stress management programs by types of industry is required. On the base of the model program, planning of customized program for every company or employee is required. High job demand, insufficient job control, insufficient sleeping time, bad health condition are the key factors of workers' job stress in this study. The change of workers' health behavior with supportive environment is essential to stress management program. More researches for adding physical environment domain to KOSQ SF are expected.

• 보건교육건강증진학회지
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• 제21권2호
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• pp.101-115
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• 2004

Stress at work as well as at home is one of the most important issues in the health sector. However, very little research has been to find the relationship between the levels of stress and exercise. In this study, we used a structured questionaires received from 15th June to 29th October 2002 in order to prove the relation between the degree of exercise and stress. A total number of 1,092( 569 male, 523 female) who have worked more than one year were investigated. The results of the study were as follows： (1) The mean levels of stress were lower in the regualr exercise group than in the non-exercise group； (2) The more time spent in exercise, the lower level of stress was shown； (3) It was shown that the association between the frequency of stress was inversely realted to the frequency of exercise in males whereas the levels of stress was lowest in those who exercised less than 2 times per week in females； (4) The levels of stress was lowest in those who exercised more than 1 hour at a time. In summarizing the result of this study, the degree of exercise is realted with stress regardless of gender. Consequently, it is expected that regular and consistent exercise would be an important tools in lowering and protecting the worker's stress.