• Journal of the Korea Convergence Society
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• v.6 no.6
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• pp.27-34
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• 2015

Abstract The purpose of this study is to analyze the changes in job satisfaction and turnover intention according to the level of Emotional labor and the mediating effect in dental hygienists. Higher levels of emotional labor resulted in lower levels of job satisfaction, as well as higher levels of turnover intention. We used the logistic regression analysis to compare change of job satisfaction, turnover intention according to the level of emotional labor. In logistic regression analyses, social support was the largest mediating factor between emotional labor and job satisfaction and the odds(Likely to with low job satisfaction) was down by 16% after adjustment for supervisor, colleague. In case of turnover intention, largest mediating factor were drinking, physical condition, supervisor, colleague and the odds(Likely to with high turnover intention) was down by 52% after adjustment for mediating factors. The results of this study were as follows. Emotional labor was negatively impact on job satisfaction and turnover intention. To increase the job satisfaction and lower the turnover intention, it is necessary to do more efforts to improve social support(supervisor and colleague) and management personal factor(drinking, physical condition) for the dental hygienists should be made to reduce such negative effects.

• Korean Journal of Occupational Health Nursing
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• v.24 no.2
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• pp.142-151
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• 2015

Purpose: The purposes of this study were to investigate the degree of presenteeism, which lowers productivity when call center workers come to work with illness, and analyze the factors influencing it. Methods: A survey was conducted for three months from July to September, 2013 to collect data. Questionnaires were distributed to 1,500 workers at 30 call centers in Seoul and Gyeonggi Province, of which were 1,274 returned and analyzed for the study. Results: The findings show that the call center workers scored 15.4 points out of the maximum 30 on presenteeism based on SPS-6. The study examined factors that affect the presenteeism of call center workers and identified inner emotional labor, depression, subjective health condition, age and turnover intention as those factors. Their presenteeism was low when they engaged in more inner emotional labor, and when they had a good subjective health condition. The presenteeism was high when they had a higher degree of depression, were young, and had a higher turnover intention. Conclusion: The findings call for a need to implement a mental health promotion program to resolve call center workers' depression at work, help them manage their emotional labor to lower their turnover intention, improve their subjective health conditions, and run a health management program to consider the uniqueness of the young age group in order to prevent their increasing presenteeism.

• Journal of the Korea Convergence Society
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• v.12 no.8
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• pp.55-60
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• 2021

In order to prepare basic data for research on the protection of emotional workers in Pyeongtaek with the support of Pyeongtaek City, this study conducted a survey centered on 104 counselors classified as emotional laborers. Based on the results of the survey centered on 104 emotional workers, basic research data on the difficulties of emotional workers can be prepared, and protection methods for emotional workers who are currently interested in each local government can be found. As a result of selecting a sample centering on counselors in Pyeongtaek City for a survey on the actual condition of emotional workers, and conducting a survey based on the selected samples, it was found that emotional workers did not find their rights to human rights and were not protected even in the workplace. Currently, a bill to protect emotional workers is being announced, but it is not protected, so it is confirmed that system improvement is necessary. This study focused on 104 items that were significant through pre-processing among the recovered questionnaires. It was analyzed using SPSS, R, and it was confirmed that there is a need for a regulation that can provide an institutional device in Pyeongtaek City. In this study, it is judged that it is necessary to prepare a protective device for emotional workers by selecting more samples corresponding to the occupational group of emotional workers.

• Journal of the Ergonomics Society of Korea
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• v.18 no.2
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• pp.25-34
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• 1999

The objective of this study is to evaluate the emotional change of a driver according to the change of temperature, humidity, $CO_2$ gas concentration and $C_4H_{10}$ gas concentration in the automobile by electroencephalogram(EEG) spectrum analysis. The experiment was performed in an automobile simulated shielding room with healthy volunteers(age : 18-31, male : 14, female : 7). The subject's emotion at every different condition was indexed 11-point scale(+5 : most pleasant, -5 : least pleasant). The emotion index at each condition resulted in as follows; in temperature $1.00(23.5^{\circ}C)$, $-2.33(30.5^{\circ}C)$, in humidity 1.50(45%), -1.50(65%), in $CO_2$ gas concentration 0.67(500ppm), -0.57(6,000ppm), in $C_4H_{10}$ gas concentration -0.25(0ppm), -2.75(1,200ppm). From EEG spectrum analysis, the average mean power frequency(MPF) value at each different condition was shown as follows; in temperature $5.48(23.5^{\circ}C)$, $4.06(30.5^{\circ}C)$, in humidity 11.03(45%), 3.03(65%), in $CO_2$ gas concentration 7.16(500ppm), 6.38(6,000ppm), in $C_4H_{10}$ gas concentration 10.21(0ppm), 2.87(1,200ppm). When the environment became unpleasant to the subject, all of the obtained MPF values were decreased. It was found that there is close agreement between subjective evaluation by subject's scaling and objective evaluation by EEG spectrum analysis at different environment. These results indicated that the EEG spectrum analysis is a proper method to assess emotional response of a driver in the changing automobile environment.

• Journal of Korean Clinical Health Science
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• v.2 no.3
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• pp.188-194
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• 2014

Purpose. The aim of this study was to provide for guidance of life, counsel and check their mental condition and analysis of correlation between MBTI personality type and emotional experience in university students. Methods. Data was analyzed by students whom participated in the research on the diagnose of mind of students from m university men and woman who accomplished to MBTI personality survey. Results. These result emotional experience of male-female that had deserved hospitality(p=0.22) statistically. This result had deserved emotional experience of extraversion personality of MBTI personality type in hospitality(p=0.000),introvert personality type in interpersonal sensitivity(p=0.002). It had deserved thinking extraversion personality type in obsessive-compulsive(p=0.000)emotional personality type in depression(p=0.000)in hostility(p=0.000). It had deserved judgement personality type in interpersonal sensitivity(p=0.043). Conclusions. The results of this study were as follow. Frist as a result of MBTI personality type of emotional experience on extraversion it was found that hospitality was leveled high and personality type of introversion is that Interpersonal sensitivity was leveled high. Thinkful personality type was leveled high on obsessive-compulsive. As a result of this study, personality indexes of MBTI of university student, it was found that there was related to emotional experience.

• Journal of the Ergonomics Society of Korea
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• v.31 no.3
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• pp.427-435
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• 2012

The aim of this study is to investigate facial temperature changes induced by facial expression and emotional state in order to recognize a persons emotion using facial thermal images. Background: Facial thermal images have two advantages compared to visual images. Firstly, facial temperature measured by thermal camera does not depend on skin color, darkness, and lighting condition. Secondly, facial thermal images are changed not only by facial expression but also emotional state. To our knowledge, there is no study to concurrently investigate these two sources of facial temperature changes. Method: 231 students participated in the experiment. Four kinds of stimuli inducing anger, fear, boredom, and neutral were presented to participants and the facial temperatures were measured by an infrared camera. Each stimulus consisted of baseline and emotion period. Baseline period lasted during 1min and emotion period 1~3min. In the data analysis, the temperature differences between the baseline and emotion state were analyzed. Eyes, mouth, and glabella were selected for facial expression features, and forehead, nose, cheeks were selected for emotional state features. Results: The temperatures of eyes, mouth, glanella, forehead, and nose area were significantly decreased during the emotional experience and the changes were significantly different by the kind of emotion. The result of linear discriminant analysis for emotion recognition showed that the correct classification percentage in four emotions was 62.7% when using both facial expression features and emotional state features. The accuracy was slightly but significantly decreased at 56.7% when using only facial expression features, and the accuracy was 40.2% when using only emotional state features. Conclusion: Facial expression features are essential in emotion recognition, but emotion state features are also important to classify the emotion. Application: The results of this study can be applied to human-computer interaction system in the work places or the automobiles.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.11
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• pp.380-388
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• 2018

This thesis examines whether there is a correlation between emotional labor of geriatric hospital nurses and job stress. To accomplish this, a survey was conducted from January 22, 2018 to April 22, 2018, after which data from 256 out of a total of 260 questionnaires were evaluated. Specifically, SPSS 23.0 was used to conduct a hierarchical analysis to verify the meditating effects of job stress under the condition that emotional labor influences job satisfaction. A positive correlation between emotional labor and job stress was observed. In addition, there was a negative correlation between emotional labor and job satisfaction, as well as between job stress and job satisfaction. Finally, job stress partially mediates between emotional labor and job satisfaction. Overall, the results of this thesis provide basic materials that will be useful to development of a strategy for human resource management of geriatric hospital nurses.

• Journal of Korean Academy of Fundamentals of Nursing
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• v.1 no.2
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• pp.173-191
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• 1994

This descriptive-correlational study was conducted to exam if there were relation between noise level and reaction to noise of inpatient. The purpose of this study was to provide a basic data for comfort of patient hospitalized. The hypotheses of the study are : 1. The higher perceived noise level of inpatient, the higher reaction level to noise. 2. The higher perceived noise level of inpatient, physiological reaction level to noise. 3. The higher perceived noise level of inpatient, the higher emotional reaction level to noise. The participant were 153 patients hospitalized in one general hospital. The research instruments used for this study were noise scale and reaction of patient scale developed by the author. Data was collected over a period of 10 days from the 9th of July to the 18th of July, 1994. Statistical analysis of the data included percentage, t-test, ANOVA and Scheffe test. Examination of the hypotheses was done by use of pearson correlation coefficient. The results are summarized as follows ; 1. The mean score of noise level was 2.24. Among noise factors reported by the subjects, that which ranked highest was 'Conversation of Visitors'(2.82). Next were 'noise of handling receptacle'(2.73), 'the others noise from outside'(2.73) and 'Conversation of supporter'(2.71). 2. The mean score of reaction level to noise was 2.19, physiological reaction level 2.04 and emotional reaction level 2.37. Among Physiological reaction to noise reported by the subjects, that which ranked highest was 'tired'(2.39). Next were 'sweating'(2.22) and 'headache'(2.20). Among emotional reaction to noise reported by the subjects, that which ranked highest was 'to irritate nerve'(2.53). Next were 'disturbing rest'(2.51) and 'to disturb sleep'(2.46). 3. The relationship between perceived noise level of inpatient and reaction to noise was statically significant (r=0.599, p=.0001). The relationship between perceived noise level of inpatient and physiological reaction to noise was statically significant (r=0.554, p=.0001). The relationship between perceived noise level of inpatient and emotional reaction to noise was statically significant(r=0.535, p=.0001). Thus hypothese 1, 2, 3 were supported. 4. There were significant differences between noise level of inpatient, admission periods, mobility of physical condition and exposure level to noise. 5. There were significant differences between physiological reaction level to noise, admission periods, mobility of physical condition and operation Yes or No. 6. There were significant difference between emotional reaction level to noise, admission periods, mobility of physical condition and exposure level to noise.

• Science of Emotion and Sensibility
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• v.10 no.1
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• pp.127-133
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• 2007

The present study investigated whether the emotional states reading ability through facial expression changes by age(3-, 5-year-old and university student groups), sex(male, female), facial expression's presenting areas(face, eyes) and the type of emotions(basic emotions, complex emotions). 32 types of emotional state's facial expressions which are linked relatively strong with the emotional vocabularies were used as stimuli. Stimuli were collected by taking photographs of professional actors facial expression performance. Each individuals were presented with stories which set off certain emotions, and then were asked to choose a facial expression that the principal character would have made for the occasion presented in stories. The result showed that the ability of facial expression reading improves as the age get higher. Also, they performed better with the condition of face than eyes, and basic emotions than complex emotions. While female doesn't show any performance difference with the presenting areas, male shows better performance in case of facial condition compared with eye condition. The results demonstrate that age, facial expression's presenting areas and the type of emotions effect on estimation of other people's emotion through facial expressions.

• Science of Emotion and Sensibility
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• v.7 no.3
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• pp.27-35
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• 2004

This study has investigated a psychological status of optimal and pleasant driving condition by measuring various physiological signals using SCR(skin conductance response), PPG(peripheral plethysmograph), SKT(skin temperature) and HR(heart rate). The physiological response was measured during various simulated driving conditions. We developed a hardware and algorithm to measure and analyze the physiological response. The physiological signals has reflected the level of driver's tension or relaxation as well as the heart rate. The emotional responses of drivers were also measured and analyzed in this experiment. The result of the study can be used to design a system to enhance the driver's emotional satisfaction as well as to monitor the driver's safety and health condition.