Browse > Article
http://dx.doi.org/10.5762/KAIS.2018.19.11.380

Influence of the Emotional Labor on the Job Satisfaction of Geriatric Hospital Nurses: Focused on the Job Stress  

Jung, E-Hwa (Dept. of Nursing, Naju Dongshin University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.19, no.11, 2018 , pp. 380-388 More about this Journal
Abstract
This thesis examines whether there is a correlation between emotional labor of geriatric hospital nurses and job stress. To accomplish this, a survey was conducted from January 22, 2018 to April 22, 2018, after which data from 256 out of a total of 260 questionnaires were evaluated. Specifically, SPSS 23.0 was used to conduct a hierarchical analysis to verify the meditating effects of job stress under the condition that emotional labor influences job satisfaction. A positive correlation between emotional labor and job stress was observed. In addition, there was a negative correlation between emotional labor and job satisfaction, as well as between job stress and job satisfaction. Finally, job stress partially mediates between emotional labor and job satisfaction. Overall, the results of this thesis provide basic materials that will be useful to development of a strategy for human resource management of geriatric hospital nurses.
Keywords
Emotional Labor; Job Stress; Job Satisfaction; Geriatric Hospital Nurse; Mediating Effect;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 Y. J. Kim. (2014). The Effects of Emotional Labor and Emotional Intelligence on Job Stress in a General Hospital Nurse, Journal of digital convergence, 12(9), 245-253. DOI: https://doi.org/10.14400/JDC.2014.12.9.245
2 S. M. Kwon, S. D. Jun, J. W. Go. (2015). Mediating effects of risk factors on the affect of emotional labor on job satisfaction of social worker, Korea Care Management Research, 16, 83-100.
3 E. S. Jung. (2014). The Effects of Job Stress and Emotional Labor on Job Satisfaction of Clinical Nurses. Catholic University.
4 Morris J. A., & Feldman, D. C. (1996). The Dimensions, Antecedents and Consequences of Emotional Labor. Academy of Management Review, 21(4), 986-1010. DOI: https://doi.org/10.5465/AMR.1996.9704071861   DOI
5 M. J. Kim & M. O. Koo. (1984). Developmental study for stress measurement experienced by nurse during work. Korean Journal of Nursing, 14(2), 28-37.
6 H. S. Jang. (2009). The Effect of Organizational Communication Satisfaction on the Relationship between Job Stress and Job Satisfaction of Nurses. KongJoo University.
7 Slavitt, D. B., Stamps, P. L., Piedmont, E. B., & Haase, A. M. (1978). Nurses' satisfaction with their work situation. Nursing research, 27(2), 114-120. DOI: https://doi.org/10.1097/00006199-197803000-00018
8 J. H. Park. (2003). The Relationship Between Organizational Communication Satisfaction and Job Satisfaction of Clinical Nurses. Ewha women University.
9 Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology, 51(6), 1173-1182. DOI: https://doi.org/10.1037//0022-3514.51.6.1173   DOI
10 Kline, R. B. (2005). Principles and Practice of Structural Equation Modeling, New York: The Guilford Press.
11 Y. S. Kim, E. Y. Jung, J. N. Kim, Y. J. Seo. (2014). The Effects of Emotional Labor in Hospital Nurses on Job Stress, Burnout, Job Satisfaction, Korean Health Research, 40(4), 75-88.
12 S. W. Shin. (2010). A Study on the Effects of Job Stress of Police Officers on Job Satisfaction and Turnover Intention. Korean Public Administration Review, 7(2), 137-155.
13 S. Min, H. S. Kim, Y. J. Ha, E. H. Kim, H. Y. Kim, H. J. Kim, Y. J. Kim. (2011). Adjustment of self-efficacy in relation to job stress, job satisfaction, and turnover intention of hospital nurse. Korean Journal of Business, 24(1), 1-21.
14 Ministry of Health and Welfare, Korea Institute for Health and Social Affairs. (2013). 2012 patient survey(Policy Report 2013-13). http://stat.mw.go.kr/
15 Ministry of Public Administration and Security. Resident registration demographics, 2018 http://www.mois.go.kr
16 D. H. Kim, H. J. Jang, J. S. Jang, K. H. Jo. (2008) "A Study on the Development of Quality Assessment Tool for Korean Geriatric Hospital" The Korean Geriatric Society, vol. 12, no. 2, pp. 191-200,
17 Health Insurance Review and Evaluation Center (2013). Status of medical resources, number of medical treatment hospitals. http://www.hira.or.kr/
18 Y. H. Lee. (2010). A Study on Job Stress and Job Satisfaction of Nursing Hospital. Hanyang University.
19 H. S. Park, Y. J. Yoo & H. J. Jung. (2011). The Effects of Empowerment of Family Restaurant Employees on Job Satisfaction and Organizational Commitment and Turnover Intention. Tourism Services Research, 11(1), 63-80.
20 A. S. Yang & Y. H. Kang. (2013). Job stress, job satisfaction, organizational commitment, turnover intention of new nurses in intensive care unit. Ewha Nursing Science Institute, 25(2), 47-58.
21 Wu, L. & Norman, I. J. (2005). An investigation of job satisfaction, organizational commitment, role conflict and ambiguity in a sample of chinese undergraduate nursing student. Nurse Education Today, 26(4), 304-314. DOI: https://doi.org/10.1016/j.nedt.2005.10.011   DOI
22 O. K. Kim. (2002). A Study on Service Orientation of Hotel Companies: Focusing on Job Satisfaction and Organizational Performance of Employees. Tourism Information Research, 12, 39-64..
23 G. G. Park. (2008). A Study on Determinants of Job Satisfaction and Organizational Commitment: Focusing on Job Stress of Local Public Officials. Local administration research, 22(2).171-202.
24 Y. M. Kwon. (2005). A Study on Organizational Commitment and Job Satisfaction by Job Stress. Namseoul University, 11(1), 9-27.
25 Hall, D. T. & Mansfield, R. (1971). Organizational and Individual Response to External Stress. Administrative Science Quarterly, 16, 532-547.
26 S. W. Shin. (2010). A Study on the Effects of Job Stress of Police Officers on Job Satisfaction and Turnover Intention. Korean Public Administration Review, 7(2), 137-155.
27 I. J. Kim & S. J. Cho. (2012). The Relationship between Job Stress and Job Satisfaction of Private Security Personnel. Korean Security Guidelines, 32, 65-93.
28 Y. J. Song & S. H. Park. (2013). Nurses' Emotional Labor Relationship with Job Performance. Korea Governance Society, 20(1), 1-24.
29 K. S. Kim. (2017). The Effect of Job Stress on Job Satisfaction of Special Teachers : Centered on the mediating effect of resilience. Intellectual Disability Research, 19(4), 209-228.
30 Spelman D. H., Hochschild, A. R. (1985). The managed heart: commercialization of Human Feeling. The Academy of Management Review, 10(2), 375. DOI: https://doi.org/10.2307/257986   DOI
31 H. J. Jo & H. J. Jang. (2000). A Study on Job Satisfaction of Tour Operator Employees. Tourism and Leisure Studies, 12(2), 85-105.
32 Korea Institute of Vocational Training. (2013). Employment Status by Occupation. http://www.krivet.re.kr/
33 Yang, F. H., & Chang, C. C. (2008). Emotional labour, job satisfaction and organizational commitment amongst clinical nurses: A questionnaire survey. International Journal of Nursing Studies, 45(6), 879-887. DOI: https://doi.org/10.1016/j.ijnurstu.2007.02.001   DOI
34 S. K. Cha, L. S. Shin, K. Y. Kim, B. Y. Lee, S. Y. Ahn, H. S. Jang, E. J. Kwon, D. H. Kim. (2009). A Study on Emotional Labor and Factors Affecting Nurses. Clinical Nursing Research, 15(2), 23-25.
35 S. N. Lee & J. A. Kim. (2010). Relationship between Emotional Labor, Burnout and Job Commitment in Nurses, Korean Nursing Science Society, 1(10). 255-255.
36 M. M. Park & S. J. Han (2013). Emotional Labor, Job Stress, and Job Satisfaction of Personal Resources in Home Nurses, Journal of Community Nursing, 24(1), 51-61. DOI: https://doi.org/10.12799/jkachn.2013.24.1.51