• Journal of Digital Convergence
• /
• v.13 no.8
• /
• pp.207-220
• /
• 2015

This study empirically analyzed the effects of Emotional Intelligence and work-family conflict on organizational effectiveness such as job performance and turnover in the advertising industry. Analysis results showed that emotional intelligence a significant impact in part on job performance and turnover intention. In particular, the more use of emotion is higher job performance, and the more regulation of emotion is lower turnover intention. Second, work-family conflict is proved on a partially significant impact on organizational effectiveness, and especially family conflicts caused by works was found to increase the degree of turnover. The results of this study suggest that the need for the establishment of appropriate systems and organizational culture which can increase emotional intelligence and reduce family conflict for performance and human resource management of the organization.

• Journal of the Korean Society for Aviation and Aeronautics
• /
• v.24 no.4
• /
• pp.53-61
• /
• 2016

Air Traffic Controllers (ATC) are also essential to the efficiency of airports and the airline industry. With the increasing volume of traffic, managing flights is a complex and sometimes very stressful job. ATC is using radar and other technology to track planes 'en route' between airports and keep in touch with pilots. Alternatively, ATCs are liaising with the planes on approach. However, ATC's working condition is getting more stressful, as the volume of air traffic increases. Thus this paper tried to research cognitive emotional regulation, job satisfaction, and job involvement and organizational committment of ATCs under the stressful work condition, taking care of safety of a couple of hundreds passengers per plane. Using CERQ survey sheet (Cognitive Emotional Regulation Questionnaire), it was found out that positive thinking and acceptance of self-blame have a significant impact on job satisfaction, work absorption and organizational Loyalty.

• Korean Journal of Occupational Health Nursing
• /
• v.20 no.1
• /
• pp.55-64
• /
• 2011

Purpose: This study was to investigate the relationship between the level of emotional labor and occupational job stress of hospital nursing staff. Methods: The survey was conducted from Mar. to Oct. 2009 to collect data from clinical nurses (N=496). Results: The study showed that nurses without religion and those working in big-sized hospitals had higher scores in emotional labor, and those of 26~30 years old felt the highest stress in the occupational role. The same applied to the married, more work experienced, atheist and those working in big-sized hospitals. Unmarried, under educated nurses with less work experience working in the big-sized hospitals showed higher scores in personal strain. The scores of the personal resources depended on religion, work experience, marital status and position of their jobs. Emotional labor was positively correlated with an occupational role and personal strain, respectively, but the emotional labor, occupational role and personal strain were negatively correlated with personal resources respectively. Conclusion: Intervention program is required to reduce overload of nurse's role and to relieve physical and psychological strains of the under-30-age-group. Also, social support and rational/cognitive coping must be reinforced.

• Journal of the Korea Society of Computer and Information
• /
• v.26 no.3
• /
• pp.147-154
• /
• 2021

The purpose of this study is to analyze the impact about emotional labor of sales service workers. Collected data were statistically processed by PASW 18.0 program using reliability, frequency analysis, T-test, one-way ANOVA, correlation and multiple regression analysis. The results were as follows. First, it was found that the sales service workers had higher deep acting than the surface acting of emotional labor. Second, it was found that altruism differed according to working period, conscientiousness according to gender, and work-family conflict according to age, marital status, and average customer response time per day. Third, the higher the surface acting of emotional labor, the higher the altruism. And the higher the deep acting, the less job burnout and work-family conflict decreased, and the altruism and conscientiousness increased. Fourth, as a result of analyzing the relative influence of variables related to emotional labor, the variable that has the greatest influence was the deep acting of emotional labor.

• Journal of Korean Academy of Nursing Administration
• /
• v.15 no.2
• /
• pp.225-232
• /
• 2009

Purpose: The purpose of this study was to investigate the relationship among emotional labour, emotional expression and burnout of clinical nurse. Method: Data was collected from convenient sample of 178 nurses in 4 cities. The questionnaire measured the level of emotional labour, emotional expression and burnout of clinical nurse. The data were analyzed using descriptive statistics, t-test, ANOVA, and Pearson's correlation coefficient. Result: The mean score of emotional labour was 3.34(${\pm}.41$), emotional expression was 3.49(${\pm}.51$), burnout was 2.94(${\pm}.58$). There were significant differences on burnout according to age, marital status, religion, clinical career, working unit, level of job satisfaction, satisfaction of work load, satisfaction of interpersonal relations. There was a significant positive correlation between emotional labour and emotional expression. The emotional expression was a significant negative correlation with burnout. Conclusions: From the studies reviewed, it can expect the positive effect to decrease the burnout of clinical nurses when the nurse administrators who have concern about nurses' emotional expression. These findings would be significant resource to promote understanding about emotional labour for nurses.

• The Journal of the Korea Contents Association
• /
• v.16 no.11
• /
• pp.154-165
• /
• 2016

The purpose of this study is to see the effect of the art therapy in group on the work stresses and emotional burnouts of social workers for diabled facility. The subjects are the 8 members of social workers at the facility for disabled located in city A. From Feb 16, 2016 to May 31, 2016, 70 minutes per session, overall 13 therapies were given. To see the therapeutic effects, there were test of stress and burnout before, afterwards and 4 weeks later. To find out the similarities in group, Mann Whitney U test was done, and Wilcoxon's signed ranks test was done to see the difference afterwards. As a result, art therapy in group was effective on the work stress and burnout of social workers in daisabled facility and the positive effect lasted. This results suggests a developed ways to reduce work stress and emotional burnout of social workers for disabled facility.

• Journal of dental hygiene science
• /
• v.21 no.2
• /
• pp.79-85
• /
• 2021

Background: This study examines the relationship between the emotional labor and compassion competence of clinical dental hygienists. It attempted to provide basic data to establish a plan to increase the dental hygiene performance of clinical dental hygienists in the future by identifying the factors influencing the dental hygiene work performance. Methods: This study is aimed at clinical dental hygienists working at the Jeollabuk-do Dental Clinic from April to June 2020 by the Convenience Sampling Method. An online survey site program was used to explain the purpose and purpose of the study on social media including the dental hygienist community, and distribute a URL that allows you to participate in the survey only if you agree to the study. Results: In emotional labor, there was a significant difference in job satisfaction and marital status, and in compassion competence, there were significant differences in job satisfaction, final education, and marital status by group. In dental hygiene work performance, compassion competency showed a statistically significant positive correlation. In other words, it was found that the higher the compassion competence, the higher the dental hygiene work performance. It was found that the total number of years worked and the compassion competence that influenced dental hygiene work performance were statistically significant. Conclusion: In summary, in order to improve the dental hygiene work performance of clinical dental hygienists, it is necessary to compassion competence with the subject. To this end, it is believed that various supports, measures, and systematic management should be implemented to compassion competence of clinical dental hygienists.

• International Journal of Human Ecology
• /
• v.10 no.1
• /
• pp.61-74
• /
• 2009

This study identified the health, academic attainment, violence and abuse factors on predicting the conduct development and emotional symptoms in 'looked after children' placement. A sample of 1,543 children was interviewed regarding emotional and behavioral symptoms and risk factors. Logistic regression was used to assess whether selected variables predicted emotional and behavioral symptoms in 'looked after children'. All placement, health, academic, violence, and abuse factors differentiated behavioral and emotional symptom differences according to selected variables. Binary logistic regression indictors of conduct behavior symptom among 'looked after children', included gender, age, placement, health, violence, and abuse. Placement, health, reading ability, violence, and witnessing domestic violence further predicted emotional and behavioral symptoms. These findings highlight multidimensional approaches to address various vulnerability indicators that have a direct application to prevention and intervention efforts to designed for emotional and behavioral problems among children in public care.

• Korean Journal of Human Ecology
• /
• v.21 no.2
• /
• pp.257-267
• /
• 2012

The purpose of this study was to observe work-related emotional consequences in call center employees. The data were collected from 434 employees in 3 call centers by way of a self-administered questionnaire. Frequencies, Cronbach's alpha, T-test, one-way ANOVA, Pearson's correlation analysis, and multiple regression analyses were conducted by SPSS Win 18.0. The results of this study were as follows: first, job burnout proved to be significant, and demonstrated a positively correlation to surface acting and negatively correlation to deep acting. Second, altruism proved to be significant and demonstrated a positive correlation to deep acting, while also demonstrating a negatively correlation to both sex and surface acting. Third, conscientiousness proved to be significant and demonstrated a positive correlation to both age and deep acting, as well as a negatively correlation to surface acting. Finally, work-family conflict proved to be significant and demonstrated a positive correlation to both sex and workload in terms of hours per day.

• Journal of Digital Convergence
• /
• v.15 no.10
• /
• pp.211-219
• /
• 2017

Currently, enterprises are in a rapid flow of comvergence of industries in the ear of the 4th Industrial Revolution. Under this circumstances, change of economic condition, change of industrial structure, increase of women's advance into society. Based on such background of the times, the aim of this study is to examine the effect of work-home conflict on burnout and the moderating effect of self-efficacy in that relation. The research samples were obtained from nurses at hospitals in Daejeon-si, Sejong-si, Chungcheongnam-do and Chungcheongbuk-do. Total 360 copies of valid questionnaire was used for analysis. Specific analysis results from the research are as follows. Firstly, it was found that Work Interference with Family(WIF) had positive (+) impact on physical burnout. Family Interference with Work (FIW) had no impact on physical burnout. Secondly, it was found that Work Interference with Family(WIF) had positive (+) impact on emotional burnout and Family Interference with Work (FIW) had negative (-) impact on emotional burnout. Thirdly, self-efficacy had a buffer effect on the negative impact of Work Interference with Family upon emotional burnout. However, there was no moderating effect of self-efficacy in the relationship between Family Interference with Work (FIW) and emotional burnout. Therefore, it needs to consider a plan to reduce conflicts between work and family according to the causes of conflicts and it also needs to consider relevant results.