• International Journal of Human Ecology
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• v.12 no.2
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• pp.119-131
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• 2011

This study determined the factors that contributed to role performance by childcare teachers in Korea. Questionnaire data were gathered from 425 childcare teachers. Statistical analyses consisted of t-test, ANOVA, Scheff$\acute{e}$ and hierarchical regression analysis. There were no differences in the role performance of childcare teachers by age and experience. Differences were evident by education level and workplace type. Role performance was most affected by the internal-external control followed by emotional intelligence. The findings of this study are pertinent to childcare policy makers.

• Korean Journal of Human Ecology
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• v.7 no.2
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• pp.59-79
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• 2004

The purpose of this study is to investigate the living status of widowed and unwidowed elderly women by means of the case study employing in depth interviews. The main results are following : First, In the case of economic status of elderly women was very low: widowed, it was significantly low. The allowances were provided by their children. And they were spent for medical expenses¬Second, Most elderly women have one or two chronic diseases, mostly Arthritis, Gastritis, Hyperpiesia. Third, The emotional relationship of the elderly women centered around their children. Fourth, Leisure activities of the elderly women were not partially formed, usually T.V. watching, chatting, playing Korea cards. Fifth, The elderly women wanted most to work for house chores, do light exercises, and to earn pocket money. Sixth, The wish for the goverment was financial support! health support! and emotional welfare support.

• Proceedings of the Korean Institute of Interior Design Conference
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• 2005.05a
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• pp.263-266
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• 2005

This work aims at the design of the artwork for the atrium of a furniture department store. In complying with the request of the building owner I have established the basic concept, 'silence in movement - movement in silence', to design a artwork, which not only can make the various atmospheres in the store to the unique one, but also arrange an emotional stability for the visitors. Most exhibited furnitures are those that demand particular interests from the visitors, and the exhibition scale is enormous. So it is difficult to sustain the continuous inspiration and the emotional stability, and also it is hard to make the store have the consequent image. This problem can be resolved through the installation of the artwork that can evoke the visitor to the abundant sensitive receivability. The materials, which are used tp express the basic concept, are water, concrete, light and aluminium that represent a unified harmony in a contrast each other.

• Journal of Digital Convergence
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• v.15 no.9
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• pp.519-532
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• 2017

The purpose of this study was to investigate the content of job stress experienced by call center consultants. For that purpose, the investigator interviewed 11 call center consultants one-on-one in D City, conducting qualitative analysis of content of job stress they experienced according to Giorgi's phenomenological analysis procedure. As a result, there were classifications of job characteristics and individual characteristics. They were further classified into 8 categories and 24 subcategories. As for job characteristics, there were "limitations of work performance," "work burden," "inflexible work style," "uncontrolled customers," and "controlled demand." As for individual characteristics, there were "psychological instability," "personality vulnerabilities," and "poor coping resources." The categories of job characteristics and personal characteristics were classified into limit and control levels, respectively. It is found that poor coping resources mediate between job stress and personal characteristics. Based on these results, we discussed not only the existing organizational responses but also the combined interventions that mitigate the psychological stress after the unstable psychological state of the individual.

• Journal of the Korean Society of Food Science and Nutrition
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• v.44 no.4
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• pp.610-618
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• 2015

The purpose of this study was to analyze differences in emotional labor strategies, burnout, and work engagement according to general characteristics of school foodservice employees as well as verify differential effects of two emotional labor strategies on burnout and work engagement. Our survey was administered to 400 school foodservice employees in Gyeongbuk from March 3 to April 25, 2014. A total of 358 completed questionnaires were returned, and 350 questionnaires were used for final analysis. For verification of mean differences, the mean scores for surface acting, deep acting, burnout, and work engagement were shown to be 2.38/5.00, 3.46, 2.67, and 3.41, respectively. The mean surface acting was significantly different according to cooking certification (P<0.001), turnover number (P<0.001), salary (P<0.001), and school level (P<0.01). The mean deep acting was significantly different according to educational background (P<0.001), cooking certification (P<0.001), employment status (P<0.001), salary (P<0.001), school level (P<0.01), and meal service time (P<0.05). The mean burnout was significantly different according to educational background (P<0.01), cooking certification (P<0.05), employment status (P<0.001), school level (P<0.001), and meal service time (P<0.001). The mean work engagement was significantly different according to cooking certification (P<0.001), employment satus (P<0.001), salary (P<0.001), school level (P<0.01), and meal service time (P<0.05). Verification of causal models found that surface acting and deep acting increased burnout and deep acting, respectively (research model). Additionally, surface acting did not influence work engagement, and deep acting did not influence burnout (alternative models). In other words, we identified that emotional labor strategies have differential influences on burnout and work engagement. Finally, implications and limitations of this study are discussed.

• Asian Journal for Public Opinion Research
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• v.10 no.4
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• pp.293-315
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• 2022

Health care has become a rapidly growing industry where the role of nurses as a group of emotional labor employees is central and prone to burnout. The purpose of this study was to examine the role of supervision in moderating burnout caused by the effect of work intensity, customer contact, and self-efficacy, where the moderating role of supervision on burnout with its various predictors is still unstable. This quantitative study was based on research samples collected through questionnaires from 131 hospital nurses spread over two different locations. The questionnaire asked about supervision, work intensity, customer contact, self-efficacy and burnout used a Likert scale, which was then analyzed using SEM-PLS. The results indicated that work intensity and self-efficacy had a significant effect on burnout, while customer contact had no significant effect on burnout. Supervision as a moderator only significantly moderates the effect of work intensity on burnout, while supervision is not significant as a moderating variable on the effect of customer contact and self-efficacy on burnout. This study can contribute to the development of theories about burnout and practically can be used as a reference by policy makers in enhancing the role of supervision for nurses in hospitals.

• Asia Marketing Journal
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• v.16 no.2
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• pp.1-14
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• 2014

This study applies the job-demands resource (JD-R) model to investigate the interactive effect of job demands and job resources in predicting the development of service employee work engagement and customer-oriented attitude. This paper proposed a theoretical model that suggests that the service employee's work engagement is the consequence of the employee's perceived support from the organization and its customers (customer participation) and leads to a customer-oriented attitude. However, the effect of organizational support is somewhat hindered by job insecurity, demonstrating the inability of an organizationally provided job resource to overcome the job demand of job insecurity. As a type of job demand from customer's perspective, customer crowding is suggested as a negative moderator in the link between customer participation and work engagement. As such, this article proposes how different elements of a service employee's work environment interact to ultimately influence the service employee's customer-oriented attitude. Specifically, the current research focuses on how the negative contextual elements of job insecurity and job crowding (i.e., job demands) interact with the potentially positive elements of organizational support and customer participation (i.e., job resources), as well as with an employee's customer orientation, to ultimately develop a customer-oriented attitude. This study concludes with some propositions for potential causal relationships among key constructs that can be empirically tested in future research, as well as implications of the current study for both managers and researchers.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.12
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• pp.6364-6372
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• 2013

This study examined the effects of a non-smoking program according to the stress and emotional condition of male office workers. As research subjects, 106 smokers at C company who participated in the campaign of "No Second-Hand Smoking and No Cigarette Smoke at Work" from April 25, 2011 to December, 2011 for 8 months were enrolled in this study. Apreliminary survey of the general characteristics, motivation to quit smoking, emotional condition, behavior to cope with stress, stress in life, hope, and the emotional variables of job satisfaction in the research subjects was carried out. The study undertook a pre-and-post effect analysis of the non-smoking program only with those who succeeded in quitting smoking. In terms of the general characteristics of the subjects, the success rate of quitting smoking was higher in those in their thirties and above and those who were married. No significant difference in the emotional variables was observed between those who were not successful and those who were. These results suggest that the motives for stopping smoking and effective dealing with stress or anxiety is important for male office workers to succeed in stopping smoking, based on which smoking cessation programs should be developed. In addition, the message of a smoking cessation campaign should be designed specifically for each target audience, effectively emphasizing the emotional aspects of each target group.

• Journal of Distribution Science
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• v.12 no.10
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• pp.109-121
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• 2014

Purpose - Most studies related to emotional labor have been conducted in the low-contact service industry rather than the high-contact service industry. Since the subjects of this study were golf service assistants, working in an industry in which the interaction and contact between customers and employees are considerable and the degree of customization is high, this study is significant. Thus, we would like to focus on the relationship between the humor style of golf service assistants and emotional labor. Humor style was divided into two styles-adaptive humor and maladaptive humor. Emotional labor was divided into two dimensions-surface acting and deep acting. In addition, we identify the relationship between emotional labor, job satisfaction, and turnover intention. Research design, data, & methodology - This study focuses on the humor styles in the golf service industry, among golf service assistants, on their emotion labor, and verifies the relationship between emotion labor and work satisfaction or job turnover intention. Based on the outcome, a total of four hypotheses were set up. To verify the hypotheses, surveys were conducted on the golf service assistants working in two golf fields in the region of Busan as well as its neighboring area. A total of 250 copies of the questionnaire were distributed. Subsequently, a total of 227 valid questionnaire copies, after excluding improper responses, were used in the analysis. After verifying the reliability and feasibility of variances, Amos 18.0 was used to implement the structure method so as to verify the study hypotheses. As a result of this analysis, the suitability of the entire model was considerably appropriate to the standard value, and the level is adequate to accommodate the study model completely. Results - First, it was found that the adaptive humor of golf service assistants had a positive effect on deep acting and maladaptive humor had a positive effect on surface acting. Second, It was found that employees' satisfaction with their job was reduced through surface acting, and those employees who experienced positive emotional labor in the form of deep acting were more satisfied with their job. Third, surface acting among employees increased turnover intention, but deep acting reduced it. Finally, the relationship between job satisfaction and the turnover intention of golf service assistants in the golf service industry was examined. Conclusions - First, the adaptive humor of the golf assistants in the golf service industry had a positive effect on their expression behavior. Second, deep acting increased their job satisfaction while their surface acting had a noticeably negative effect on their job satisfaction. Third, the surface acting of the emotion labor dimensions that the golf service assistants experience increases their turnover intention while their deep acting decreases their turnover intention. Finally, when analyzing the relationship between job satisfaction and turnover intention of the golf service assistants, it was found that the turnover intention decreased when their job satisfaction is increased.

• Korean Journal of Childcare and Education
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• v.9 no.4
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• pp.5-29
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• 2013

This study investigated the effects of the extension activity with fifty famous paintings on the improvement of young children's creativity and emotional intelligence. A total of thirty-one preschoolers participated in the study. There were a total of 15 preschoolers in the experimental group and 16 preschoolers in the comparison group. The measuring device of creativity was the Figural Tests of Torrance Tests of Creative Thinking (TTCT:Firural). And the measuring tool of emotional intelligence was the 'Emotional Intelligence Evaluation Tool for a Child by Teacher's Composer' developed by Younja Lee, Jongsook Lee, and Eunsu Shin (2000). To improve the accuracy of the experimental results from the post-test, a covariance analysis (ANCOVA) was conducted with the pre-test scores as covariate and the post-test scores as dependent variables. The statistical work with collected data was carried out by using PASW 18.0. The experimental group which participated in the extension activity with famous paintings showed improvement in the subordinate elements of creativity such as fluency, originality and abstraction of titles. Between the experimental group and comparison group, there was a meaningful difference statistically. The experimental group was also positively affected on all the subordinate elements of emotional intelligence such as awareness and expression of emotions, improvement of thinking by emotions, using ability of emotional knowledge, and control ability as the reflection of emotions. Through the activity, children became to respect the opinions of other friends.