• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.9
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• pp.136-145
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• 2017

This study aimed to identify the relationship among employee-focused and job-focused emotional labor, emotional leadership, and burnout among emergency room nurses. Data were collected from 168 emergency nurses working at general hospitals in one metropolitan city and analyzed by descriptive statistics, t-test, ANOVA, and Pearson's correlation coefficient using the SPSS/WIN program. According to the results, the mean scores of the employee-focused emotional labor scale were 3.51 points for superficial acting and 3.26 for deep acting. The mean score of the job-focused scale was 3.73 for frequency of emotional surface, 3.36 for duration of interpersonal interactions, and 3.46 for variety of emotional expressions. The mean score of the emotional leadership scale was 3.57, and the mean scores of the burnout were 4.59 for emotional exhaustion, 4.13 for depersonalization, and 3.60 for diminished personal accomplishment. Job-focused emotional labor scores were higher than employee-focused scores. Superficial acting and frequency of interactions in emotional labor were the most frequently performed by emergency nurses. Employee-focused and job-focused emotional labor showed a significantly partial correlation with emotional leadership and burnout. Based on the results, future research needs to develop effective strategies for managing emotional labor and burnout of nurses working in emergency rooms.

• Journal of Digital Convergence
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• v.13 no.11
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• pp.99-108
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• 2015

The aim of this research is to investigate empirically the interrelationship among emotional labor strategies, frontline employee creativity, service performance, and specifically examines the mediating effect of employee creativity in the relationship between emotional labor strategies and service performance in the context of bank industry. The data were collected from frontline employees of banks in Daegu and Gyeongnam. A total of 484 questionnaires were used for the final analysis. Consistent with hypotheses, the results of analysis show that surface acting has a negative effect on employee creativity, while deep acting has a positive effect on employee creativity, and employee creativity has a positive effect on service performance. Furthermore, employee creativity has mediating effect in the relationship between emotional labor strategies-performance.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.11
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• pp.491-506
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• 2016

The purpose of this descriptive survey study was to explore the effects of emotional labor on professional quality of life of emergency department nurses and to elucidate any mediating effects of emotional dissonance between emotional labor and professional quality of life. A total of 227 nurses, including general, charge, and head nurses, who have worked in an emergency department at university hospitals, general hospitals, and junior general hospitals located in Gyeongnam, Daegu and Gyeongbuk areas over a period of 6 months. Data were collected between December 12 and December 29 of 2015. We analyzed the data with descriptive statistics, t-test, ANOVA, Pearson's correlation coefficient, and three-step mediated regression analysis using SPSS/WIN 21.0 program. The average scores of emotional labor, compassion satisfaction, compassion fatigue, burnout, and emotional dissonance were 4.50 out of 7.00, 31.62 out of 50.00, 29.48 out of 50.00, 29.27 out of 50.00, and 5.02 out of 7.00, respectively. Emotional labor had significant effects on compassion fatigue and burnout, showing explanatory power of 12% and 29%, respectively. Emotional dissonance had partial mediating effects in the relationship between emotional labor and compassion fatigue and complete mediating effects in the relationship between emotional labor and burnout. In summary, to improve the professional quality of life of nurses, it is necessary to develop effective strategies to minimize their emotional labor and emotional dissonance.

• Journal of muscle and joint health
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• v.19 no.2
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• pp.142-151
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• 2012

Purpose: This study was to explore the relationships among emotional labor, social support, job satisfaction, organizational commitment, and turnover intention in healthcare providers. Methods: Participants were healthcare providers (54 male and 328 female) with a mean age of 30.28 years old. Data analysis were done with PASW 18.0 for descriptive statistics and AMOS 5.0 for path analysis. Results: The hypothetical path model showed a good fit to the empirical data (${\chi}^2$=4.178, df=2, p= .124, GFI= .997, NFI= .995, NNFI= .987, RMSEA= .053). Emotional labor, job satisfaction, and organizational commitment had significant direct effects on turnover intention. Social support had a significant direct effect on emotional labor, job satisfaction and organizational commitment, and indirect and total effect on turnover intention. Conclusion: These findings suggest that turnover prevention or education programs for healthcare providers should include maintaining good mood when interact with patients or visitors with various negative moods in healthcare setting. Further strategies may need to resolve emotional labor, enhance job satisfaction and organizational commitment, and provide social support.

• Journal of Korean Clinical Nursing Research
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• v.18 no.3
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• pp.329-340
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• 2012

Purpose: This study was done to identify internal marketing activity, emotional labor and work-family conflict that influence turn-over in hospital nurses. Methods: Participants were 513 nurses from 2 general hospitals in Chung-nam and Gyeonggi Provinces, South Korea. Data were collected from September 1 to 30, 2011 using self-report questionnaires. Stepwise multiple regression was used to identify association between variables. Results: The mean score for internal marketing activity was $94.7{\pm}14.7$, emotional labor, $31.4{\pm}5.5$, work-family conflict, $19.6{\pm}4.1$, and turn-over, $13.7{\pm}3.4$. After adjusting for general characteristics, stepwise multiple regression showed that work-family conflict (${\beta}=.20$, p<.001), marketing activity (${\beta}=-.21$, p<.001), and emotional labor (${\beta}=.22$, p<.001) were associated with turn-over. These predictors accounted for 33% of variance in turn-over. Conclusion: The results of this study show that work-family conflict was the most influential predictor indicating a need for the development of strategies to reduce work-family conflict and emotional labor. At the same time internal marketing activity should be supported in the hospital by analyzing the needs for nurses. Also career development programs and mentor systems will be useful for effective manpower management and quality improvement of nursing services.

• Journal of the Korea Convergence Society
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• v.10 no.8
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• pp.309-316
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• 2019

This study was examined to confirm the effect of emotional labor and social support on Job embeddedness in clinical nurses. The subjects were working in general hospitals over 300 beds in Gwangju area. The 197 data were analyzed by descriptive statistics, t-test, ANOVA, Pearson's correlation analysis, and hierarchical regression analysis. Deep acting(r=.290, p<.01) of emotional labor and supervisor support(r=.389, p<.01) and peer support (r=.160, p<.05) of social support were reported positively correlated with job embeddedness. Deep acting(${\beta}=.236$, p<.001) of emotional labor and supervisor support(${\beta}=.319$, p<.001) of social support were reported to have effect on job embeddedness. These findings suggest that in order to promote job embeddedness of clinical nurses, the strategies to improve deep acting of emotional labor and supervisor support of social support should be provided in clinical nursing field.

• Journal of the Korea Convergence Society
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• v.13 no.5
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• pp.435-443
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• 2022

This study was to conducted to explore predictors of emotional labor of clinical practice and resilience on professional identity in nursing students. The data were collected from September to December, 2021, for 142 nursing students in Seoul and Gyeonggi-do. Descriptive statistics, independent t-test, one-way ANOVA, Pearson correlation coefficients, and multiple regression were used to analyze the data. Satisfaction of major showed statistically significant differences in professional identity (F=19.97, p<.001). Professional identity was positively associated with resilience (r=.30, p<.001) and negatively associated with emotional labor (r=-.35, p<.001). Multiple regression analyses showed that satisfaction of major and emotional labor were statistically significant (𝛽=-.268, p<.001) in predicting professional identity with the explanatory power of 29.3%. To enhance professional identity in nursing students, it is necessary to develop strategies to improve their satisfaction of major and to provide educational programs for coping skill in managing their emotional labor in clinical practice.

• Journal of Digital Convergence
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• v.20 no.1
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• pp.445-458
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• 2022

The purpose of this study was to examine the relationships among violence experience, emotional labor, positive psychological capital and job burnout in psychiatirc and emergency department nurse. During June and July 2021, date were collected from 183 psychiatric and emergency department nurse in J, K and I cities. Date were analyzed using hierarchical analysis with the SPSS WIN 21.0 programs. Emotional labor and verbal experience were positively correlated with burnout of psychiatric and emergency department nurse. Also positive psychological capital was negatively correlated with burnout. Violence experience, emotional labor and positive psychological capital were significant factors, explaining approximately 62.7% of the variance in burnout. These finding indicate that it will be more effective to strategies that can increase positive psychological capital that prevent burnout. Also based on these results, emphasizing the importance of understanding violence and emotional labor is needed to decrease burnout.

• The Journal of the Korea Contents Association
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• v.16 no.5
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• pp.375-383
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• 2016

The purpose of this study is to consider the impact on the degree of turnover of the professional self-concept and the emotional labor. This study were subjected to empirical analysis on female children's hospital nurses. The results of the analysis, only emotional labor and task satisfaction among the components of the professional self-concept became statistically significant results. The relationship between professional pride and task satisfaction have a significant effect on turnover. The relationship only of surface acting and turnover between those of emotional labor and turnover became significant. Based on the research results, it should be preferred to nurse specialists in the women's hospital, in order to lower the turnover of nurses. Management strategies of the organization should be sought to improve operational feeling of satisfaction, and Also the approach should be applied to ease the negativity of surface acting.

• Journal of Korean society of Dental Hygiene
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• v.18 no.5
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• pp.707-716
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• 2018

Objectives: The purpose of this study was to examine factors influencing the retention intention of dental hygienists in clinical practice. Findings will assist in the development of strategies to increase their retention. Methods: A self-reported questionnaire was completed by 261 dental hygienists who work at dental hospitals and clinics in the Jeollabuk-do area. Data were analyzed using descriptive statistics, independent t-test, one-way ANOVA (post-test Duncan), and multiple regressions. Results: The variable that demonstrated the largest influence on the retention intention of dental hygienists was purpose/meaning (${\beta}=0.283$), followed by transcendental calling (${\beta}=0.198$). These factors relate to the sense of calling. The third most influential variable was pay (${\beta}=0.150$). This relates to general characteristics. The fourth most influential factor was the frequency of emotion display (${\beta}=-0.112$), which relates to one of the sub-areas of emotional labor. Conclusions: In order to strengthen the retention intention of dental hygienists, diverse approaches should be implemented, with particular consideration for their sense of calling, emotional labor and pay.