• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.5
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• pp.466-475
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• 2020

Current performance evaluation of call center employees is dependent on the number of calls they have resolved, regardless of the individual and social characteristics of employees. However, since call center tasks are highly customer-oriented and emotional laborious, individual capability as well as social characteristics of employees is critical to performance. Therefore, this study analyzed the relationship between employees' individual/social characteristics and their performance. To extract individual characteristics, a repertory grid technique was employed, whereas social network analysis was conducted to extract the social characteristics of employees. Using individual and social characteristics as input variables, multiple regression was conducted to analyze the effect of each variable on performance. As a result, in-degree centrality of dining network, initiative characteristics, open characteristics, and enjoyment of studying were determined to be important variables for performance. This study is expected to be used in both performance management and human resource management of call center practices.

• Korean Journal of Psychosomatic Medicine
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• v.7 no.2
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• pp.226-232
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• 1999

Background : Various type of psychological and stressful events in life have been reported to have much effect in the onset, progress and exacerbation of psychosomatic disorders such as hypertension, bronchial asthma, peptic ulcer, tension headache, alopecia areata, and atopic dermatitis. However, the nature of the association between stress and psychosomatic disorders remains unclear. Objective : The purpose of this study is to determine the relation of stress and the progress of dermatologic disorder. Method : We examined 30 patients with atopic dermatitis and 30 control subjects with tinea pedis and onychomycosis who visited to Dept. of Dermatology, Chung-Ang University Hospital. To evaluate the stress, we used 'Scale of Life Events' and 'Multidemensional Coping Scale'. Result : 1) The score of life events stress in atopic dermatitis group was significantly higher than that of control group. 2) In the result of coping strategies, the atopic dermatitis group was significantly higher than control group at the active forgetting, positive comparison, and emotional pacification, while in control group religious seeking and accomodation tended to be higher with no statistical significance. Conclusion : These findings suggest that psychosocial stress may play a role in life pattern of atopic dermatitis. But further studies are needed to clarity the exact relationship between stress and psychosomatic disorder.

• Korean Journal of Cognitive Science
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• v.20 no.1
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• pp.51-77
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• 2009

Using a modified Posner's cue-target paradigm, we investigated whether negative cues attract more attention than neutral cues in anxious people. Previous studies used commonly an unbalanced proportion of valid and invalid trials(75% vs. 25% respectively). But in the present study, an equivalent proportion of valid and invalids trials was used for measuring detection speed of cues without participant's expectancy caused by the unbalanced proportion. Emotional words(Experiment 1) and facial expressions(Experiment 2) were used as cues for target locations. The result of Experiment 1 and 2 showed that threatening cues facilitated target detection in valid trials and interfered with it in invalid trials in anxious participants and a, reverse response patterns were found in non-anxious participants. This indicates that threatening cues attract more attention to the cued location in anxious people and in contrast, non-anxious people avoid threatening stimuli. In Experiment 3, we investigated the difference of validity effect across anxiety levels. The results showed that anxious participants gave less attention to cued location when the cues were non-informative whereas non-anxious participants gave more attention to cued locations in the same condition. We discussed two kinds of cognitive bias caused by anxiety levels: attentional bias and proportion related bias.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.12
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• pp.186-192
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• 2016

The purpose of this study is to examine how Korean dance affects middle-aged women by acting as a cultural mediator. A qualitative approach was taken in order to best achieve the purpose of this study. The data used in this study were collected from Feb 10th to April 1st, 2016, using in-depth interviews. The results are as follows; firstly, on an emotional level, the middle-aged women participating in Korean dance as a cultural mediator, feel a sense of self-achievement and social belonging, as well as experiencing an improvement in their psychological stability by resolving their depression. Those who had lost their sense of autonomy and productivity were able to recover some of their self-esteem through this activity. Secondly, in terms of their activity, the Korean dance enabled the ladies to exercise their poorly used muscles by strengthening their gross and fine motor skills through the movements associated with the Korean traditional music. This allowed them to ease their chronic physical pain and it can be considered that their overall exercise function was increased by expanding their exercise radius. Third, in the cognitive area, it was possible for them to revive their happy memories by listening to the music which was loved by their preceding generations. This is because the melody of familiar Korean music provides them with the chance to remember their former days. Lastly, in the social area, the Korean dance allowed the middle-aged women to accept themselves through music and movement, as well as playing the role of a mediator which enabled them to overcome their isolation and the conflicts they face in their social relations. In addition, they achieved self-realization by reconnecting with the regional community through the Korean dance performances, which they learned as social community members.

• Journal of Digital Convergence
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• v.15 no.6
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• pp.513-523
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• 2017

The purpose of this study is to examine how career decision-making self-efficacy and ego-resilience of college students after military service influence college life adjustment. For this purpose, the questionnaire was administered to 234 male college students who returned to the four-year university in Jeonbuk area. The collected data were analyzed by correlation analysis and hierarchical regression using SPSS 18.0. As a result of examining the correlation between each variables, the subscale adaptation of college life adjustment and university environment adaptation showed a positive correlation with the goal selection of career decision self-efficacy and optimistic attitude of ego-resilience. Future plan of career decision-making self-efficacy, optimistic attitude of ego-resilience and personal-emotional adaptation of college life adaptation showed a positive correlation between self-evaluation of career decision self-efficacy and self-resilience confidence. As a result of hierarchical regression analysis, it was found that ego-resilience had more influence on college life adjustment than career decision self-efficacy. The limitations of this study were discussed along with the significance of this study, which was revealed through data collection only for students who came back after military service.

• Journal of Acupuncture Research
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• v.24 no.1
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• pp.79-98
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• 2007

Objectives : The study of Traditional Korean medical therapy has recently become a popular academic field as proven to be an great alternative to the limitation of Western medical treatment. However, there has been little study examining the Quality of life to investigate the Effectiveness of Recent Traditional Korean Medical Therapy on Treating Allergic Rhinitis. Thus, this study aims to reveal the characteristics of Allergic Rhinitis patients, their clinical symptoms, and other accompanying diseases. Moreover, it attempts to investigate the sense of improvement and satisfaction from the Allergic Rhinitis patients treated with Traditional Korean Medical therapy by examining Quality of Life Questionnaires. Subject and Method : A total of 380 subjects that consists of allergic rhinitis patients and non patients were participated in this study. 330 allergic rhinitis patients were divided into two groups; the experimental group (230 subjects) was treated with Traditional Korean Medical therapy, and the control group (100 subjects) was not treated with any other therapy. Also, the normal control group (50 subjects) who had no symptoms of the allergic rhinitis was participated in this study as well. All the subjects were asked to answer to the questionaries that consist of two parts such as recalling the symptoms that they had 3 month ago, and describing the current symptoms that they had the present. The experimental group also was asked to answer the quality of life questionnaire before and after the therapy. Results: The results of investigating recent Traditional Korean therapy are as follows: 1. The reservoir rate of other disease was 39.0% in the control group and 34.8% in the experimental group. These were higher than the rate of the normal control (10.0%), which reveals the clinical characteristics of allergic rhinitis patients. 2. The symptoms of Allergic Rhinitis showed improvement after Traditional Korean medical therapy, which can be shown by its statistical significance. (p=.000<.001). 3. 97.0% of the Allergic Rhinitis patients treated with the Korean Therapy answered the improvement of symptom within 4 weeks, and 88.3% of the patients were satisfied with the Traditional Korean medical therapy. 4. The Nasal symptoms had prominently positive effect at the most as the symptoms significantly affect sleep disturbances, ocular symptoms, activity limitation, and emotional problems.

• Journal of Families and Better Life
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• v.31 no.5
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• pp.125-141
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• 2013

This research aims to integrate study results through a meta-analysis of previous studies on the variables related with social support for female marriage immigrants. Based on the results, this study established the foundation of an integrated social support system for female marriage immigrants which considers both the functional perspective and structural perspective of social support, and suggested plans for an efficient support system. All social support was positively associated with female marriage immigrants marriage life, child-rearing behavior and attitude, reduction of stress and depression and psychological stability. In relation to the effect size of each variable related with all social support, the marriage variable had the biggest relationship with it, followed by the parenting variable, the psychological variable and the stress variable in that order. With reference to the relationship with related variables according to the sub-domain of social support, from the structural perspective, spousale support showed a high relationship with the marriage variable and the stress variable. It was also especially, very highly related with the marriage variable. In addition, a married woman's family support and expert support had an intermediate relationship with the marriage variable, and the husband's family support and friend support had a low relationship with it. From the functional perspective, material support had a very high relationship with the marriage variable, whereas it had a low relationship with the stress variable and the psychological variable. Emotional support was also highly related with marriage variable, but showed an intermediate or low relationship with the psychological variable and the stress variable. On the other hand, informational support displayed an intermediate relationship with the stress variable and the psychological variable, and a high relationship with the marriage variable. Lastly, evaluative support had a high relationship with the marriage variable and the psychological variable. Based on these results, this study proposed plans for an integrated social support system as follows. First, education ought to be provided for the spouses, and support for marital adjustment should be offered. Second, there plans should be made for continuous bonding with the family of origin, and support should be given to address changes in awareness of the relationship with the husband's parents. Third, it is required to revitalize the local community and self-help groups, and provide the female marriage immigrants with opportunities to participate in social activities.

• Journal of Oral Medicine and Pain
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• v.32 no.1
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• pp.57-67
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• 2007

In currently, stress diseases are increased that present several sign and symptoms. Under stress condition, there are dry mouth, burning mouth syndrome, oral mucosa diseases and halitosis more frequently. Changing of salivary proportion is checked in almost patients with changing of function and structure in salivary gland. This study purpose are what effect stress does on salivary gland, and a-amylase on salivary gland. This study was resulted that 1. Under restraint stress, acinar cells are vacuolization and changing of intercellular spaces are separated, and peripheral tissues of duct are changed 2. Acinar cells were shrunk after 3 hours under restraint stress, intercellular space was separated after 6hours, peripheral tissues of duct started to change after 72 hours, and acinar cells and peripheral tissues of duct were all severely changed after 168hours. 3. In immunohistochemical study, amylase reaction was showed partially and irregularly after 3 hours, was getting little milder after 6 hours. And amylase reaction was gradually increased from the time of 12 hours after experiment up to the time of 48 hours after experiment. But after 168 hours, amylase appearance was diminished. According this result, emotional stress can change of salivary gland structure, and amylase secretion, the important digestive enzyme from salivary gland is changed and it is supposed to make digestive disorder and to make halitosis efficiency. So, we need to study about secretion of amylase.

• Proceedings of the Korean Society of Community Living Science Conference
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• 2009.09a
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• pp.101-101
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• 2009

어린이들이 자라나면서 인지지능발달도 중요하지만 현대를 살아가는 훌륭한 성인으로서 성장하여 사회나 조직 속에서 보다 성공적인 삶을 살아가려면 정서지능의 발달은 매우 중요하다. 어린이의 정서지능발달이 농촌체험을 통해서 이루어진다면 농촌측면에서 1석2조의 효과를 가져올 수 있는 것이다. 도시의 어린이들이 농촌체험을 하면서 정서지능을 키워갈 때, 우리 농촌에서는 농촌과 농업의 중요성을 알리고, 체험소득을 얻을 수 있기 때문이다. 따라서 본 연구의 목표는 농촌체험의 정서지능 향상 효과를 구명하는데 있다. 연구방법은 서울시 교육청에 지원학교 가운데 1개 학교를 선정하였으며, 대상학교의 5학년 2개 반 아동 중에 체험지원 아동 30명을 실험집단으로 선정하고, 같은 학교 같은 학년 1개 반 아동 30명을 비교집단으로 선정하였다. 조사도구는 청소년용 EQ검사 척도를 활용하였으며(문용린, 1999), 전혀 그렇지않다(0점)부터 매우 그렇다(4점)까지 총 40개 문항으로 구성되었다. 자료수집방법은 실험집단과 비실험집단 학생을 대상으로 사전 및 사후 질문지 120부가 활용되었다. 분석방법으로는 평균, 표준편차, 공분산분석, 독립표본t-검증, 대응표본t-검증이 활용되었다. 적용 체험프로그램은 초등학생을 대상으로 총 9회차로 포도이야기, 참새와 방앗간, 버섯따기 체험, 고구마 캐기, 허브도감만들기 등과 같은 농촌체험프로그램을 실시하였다. 연구결과 실험집단과 비실험집단에 대한 사전 정서지능 측정에서는 실험집단과 비교집단의 정서지능이 차이가 없는 것으로 나타났다. 농촌체험프로그램을 실시한 후 사후검사에서는 실험집단(99.76)이 비교집단(97.79)보다 정서지능이 높게 나타났다. 실험집단의 정서지능의 농촌체험프로그램 사전 및 사후 결과 정서지능이 총점이 평균 7.08 정도 향상된 것으로 나타났으며, 정서지능에 사전 및 사후 결과의 평균을 하위 영역별로 살펴보면 '정서인식'이 1.76, '사고촉진'이 3.32, '정서지식'이 2.40정도 향상되었다. 하지만 비교집단의 정서지능은 사전과 사후간의 유의한 차이가 없어서 정서지능의 변화가 없는 것으로 나타났다. 결론적으로 농촌체험프로그램을 지속적으로 9회 실시한 후 사전 및 사후 정서지능 검사에서 체험집단이 비체험집단보다 6점이나 더 높게 나타나 농촌체험을 통하여 정서지능 향상에 효과 있음이 구명되었다. 이 결과를 토대로 농촌체험은 정서 지능향상에 효과를 주고 있다고 할 수 있다. 앞으로 이러한 결과가 우리 농촌관광마을이나 체험농장에 홍보자료로 활용되었으면 한다.

• Journal of Hospice and Palliative Care
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• v.14 no.1
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• pp.34-41
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• 2011

Purpose: The purpose of this study was to analyze the reason to select complementary and alternative therapy for terminally ill cancer patients. Methods: The data were collected from 21 terminal cancer patients and families through the in-depth interview. Data analysis were performed by the Colaizzi's phenomenological method (1976). Results: The reason to select complementary and alternative therapy for terminal cancer patients and families was then categorized with 4 elements; Awareness of limitations in contemporary medical treatments, Belief in effectiveness of the CAM, Satisfaction with emotional needs of family members, and Disbelief due to negative attitudes of physicians. The result indicated the following 9 themes expectation for a complete cure, uncertainty in hospital treatments, complementary method for management of side effect of chemotherapy, alleviation of symptoms and life-sustaining, fear for side effects of cancer treatments, belief in earned information, referrals by other, responsibility of family, and dissatisfaction with negatine attitudes of physicians. Conclusion: Physicians should provide a sufficient explanation and try to effectively communicate with clients about hospice and palliative service and the CAM. We strongly realized that concerns about patients' best care and satisfactions with family's needs should be understood.