• 정보관리학회지
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• 제25권1호
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• pp.75-98
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• 2008

개방형 네트워크인 인터넷의 확산과 웹(Web) 기술이 발전함에 따라 다양한 형태의 전자문서가 생산 및 유통되고 있다. 전자문서(e-Document)는 문서를 생산한 기관에서 일련의 행위를 유발하기 위한 정보 또는 내용을 포함하는 기록물의 일종이다. 본 연구에서는 이러한 전자문서의 안전한 이용 및 유통을 위하여 요구되는 보안 알고리즘을 제안하였다. 특히, 제안된 방법은 전자문서의 진본성(Authenticity), 신뢰성(Reliability), 무결성(Integrity)을 보장하기 위한 전자서명의 생성과 이용자의 정당성 확보를 위한 인증과정에 적용할 수 있다. 또한, 보안성과 저장성에 있어서 높은 신뢰도를 가지고 있는 스마트카드를 활용함으로써 기존의 방법에 비하여 높은 보안성을 확보할 수 있었다. 제안된 방법의 효율성 및 신뢰성에 대한 검증을 위하여 실험을 수행하였다.

• 정보관리학회지
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• 제21권3호
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• pp.269-287
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• 2004

이 연구는 전자책의 이용성 평가를 문헌정보학 차원에서 접근한 탐험적인 연구로 이용성 평가를 통하여 문헌정보학의 연구영역을 확장해 나갈 필요가 있음을 밝히고, 이를 실현하기위한 이론적인 체계와 방법론을 제시하였다., 전자책의 이용성 평가를 실행하기 위하여 이용자, 목표, 과제, 시스템적 이용성 평가요소와 주관적 이용성 평가요소, 이용정황을 평가요소로 선정하였다. 설문조사를 통해 전자책 이용성 평가에 적합한 요소를 재구성하고, 각 평가요소들이 전자책 활성화에 미치는 영향을 검증하였다. 결과를 바탕으로 전자책의 이용성 평가 모형구현과 이용성평가를 위한 세부지침을 도출하였다.

• 품질경영학회지
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• 제38권2호
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• pp.161-170
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• 2010

Diffusion of e-learning has been accelerated according as the convenience and effectiveness have been increased rapidly due to the advancement of information technology. However, there has been few studies on systematic evaluation of its performance. SERVQUAL model was applied to evaluate the service quality of a 100% on-line lecture opened in a major Korean university. Two classes, one for 71 undergraduate students, the other for 79 graduate students, were opened for the lecture. The gaps between the expected service and the perceived service scores were compared with respect to sex, age, and e-learning experience. Although the gap score of male and female students were not different significantly, the gap scores among the other comparative groups were different. The perceived score of the older group with more than thirty ages was lower than that of the younger group. It seems that the older group evaluated the score based on the practical use of the subject since they are part-time students with jobs. Also, the perceived score of the group with previous e-learning experience was higher than that of the group with no e-learning experience. It seems that the experienced group evaluated it compared with the previous e-learning satisfaction. As it might be expected, the groups with higher perceived scores had stronger intention to recommend the e-learning lecture to other students.

• The Journal of Asian Finance, Economics and Business
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• 제7권11호
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• pp.381-391
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• 2020

This research article investigates the way eWOM in social media influences the formation of destination image through development of trust and satisfaction for the potential tourist. The research involved administering an 18-point questionnaire taking online reviews, tourist involvement, and eWOM, destination image components of trust and satisfaction as variables. Data was collected from 554 individuals forming a cross-section of social media users and analyzed using multi-variate techniques (Reliability, CFA, and SEM). Results indicate a positive and significant relationship between all except online review and destination trust and satisfaction. Indirect and direct effects indicate that eWOM fully mediates the relationship between destination satisfaction and involvement and partially mediates the relationship between destination trust and involvement. In the case of online reviews, eWOM acts as a full mediator between destination trust and destination satisfaction for the future traveler using social media. The study proposes that components of image vary depending upon the degree of involvement, volume online reviews and eWOM generated also termed as 'virality' and these in turn influence the intention to revisit or recommend a destination. The study highlights its utility for National Tourist Organizations (NTOs) and online travel intermediaries to enhance destination marketing efforts.

• 한국IT서비스학회지
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• 제5권1호
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• pp.17-34
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• 2006

As insurers have undergone changing customer expectations, increased cross-industry competition and restructured distribution channels, they need to enhance customer relationships, cut costs, increase agility and streamline operations while differentiating the core competency. As such, the importance of e-business transformation has increased where organizational core processes are restructured around customers and interned-based technology is adopted for flexible and adaptive information systems. This paper presents a case study of process innovation for e-business transformation in a Korea-based leading property & casualty insurance company. The company initiated three years-long e-business transformation program to remain competitive and to keep sustainable growth under risky and down economy. The program, which covered enterprise-wide business processes such as product, marketing & sales, customer, claim, investment & loan, accountings, etc., included redesigning processes from customers' viewpoint and then implementing process-aligned information systems. Leadership, sponsorship, change management, performance measurement, business and IT alignment, empowerment, and customized methodology, were emphasized throughout the program. As a result, the company could expect not only improvements in customer-centricity, sales productivity, and operational excellence but also increased revenues and profits in the next three years. The presented case addresses a feasible approach for enterprise-wide e-business transformation. Although the strategies, actions, and business and IT models are not described in detail due to confidentiality, the methodology and the success factors would be applicable to other insurers and possibly organizations in different industries.

• 유통과학연구
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• 제17권1호
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• pp.47-56
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• 2019

Purpose - This case study illustrates the story of eBay Korea, which owns two most leading Korean open market companies, AUCTION and Gmarket. The main concerns are to take over the Korean top domestic companies one by one, then, emerge these two giants through its well-developed post-merger Integration by eBay, an American multinational corporation. Research design, data, and methodology - This case explores various secondary resources such as periodicals, annual reviews, magazine, news articles, commentaries, even some interview materials related to 'eBay Korea' and industry source on condition of anonymity based on the critical reviewing of existing studies on these topics as well. Results - The findings of this study show the merger and acquisition of two market leaders in Korea is the only successful case in Asian Markets. The eBay's choice of entry mode is appropriate considering the timing, synergy and efficiency by sharing their resources. Conclusions - This study examines the successful entry and settlement process of foreign, multinational company through mergers and acquisitions in the Korean market. This would be a valuable in the studies of International Business and Global entry or distribution strategy in the e-commerce and open market dealing with M&A and its post-merger integration.

• 디지털산업정보학회논문지
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• 제18권4호
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• pp.67-75
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• 2022

Recently, e-learning has been attracting significant attention due to COVID-19. However, while e-learning has many advantages, it has disadvantages as well. One of the main disadvantages of e-learning is that it is difficult for teachers to continuously and systematically monitor learners. Although services such as personalized e-learning are provided to compensate for the shortcoming, systematic monitoring of learners' concentration is insufficient. This study suggests a method to evaluate the learner's concentration by applying machine learning techniques. In this study, emotion and gaze data were extracted from 184 videos of 92 participants. First, the learners' concentration was labeled by experts. Then, statistical-based status indicators were preprocessed from the data. Random Forests (RF), Support Vector Machines (SVMs), Multilayer Perceptron (MLP), and an ensemble model have been used in the experiment. Long Short-Term Memory (LSTM) has also been used for comparison. As a result, it was possible to predict e-learners' concentration with an accuracy of 90.54%. This study is expected to improve learners' immersion by providing a customized educational curriculum according to the learner's concentration level.

• Journal of Information Science Theory and Practice
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• 제11권3호
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• pp.1-15
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• 2023

The present study examines the impact of value co-creation on satisfaction and intention to adopt of e-resources among users. Four components of the DART model have been adopted to describe value co-creation. These components are dialogue, access, risk-assessment, and transparency. Ph.D. scholars and faculty members from National Capital Region, India, were requested to respond on a five-point Likert scale. A total of 220 responses were collected with the help of a structured questionnaire from respondents of the top 50 business schools according to National Institute Ranking Framework. These responses have been analysed by means of structured equation modelling on Adanco 2.2 software. Findings of the study reported the insignificant impact of access and risk-assessment, and positive impact of dialogue and transparency on satisfaction. Further, satisfaction has been identified, creating significant impact on adoption of e-resources. Such findings reflect the real picture of customer experience with respect to their role in co-creation of e-resources. Respondents have conveyed their dissatisfaction with the co-creation process of e-resources, as companies do not provide all the information and access to their customers beforehand. Consequently, customers fail to make informed decisions and also find themselves unable to show trust in the service providers of e-resources.

• 융합경영연구
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• 제5권3호
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• pp.1-11
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• 2017

E-infrastructural economy for ICT Living-Labs is a need for economic and cultural changes in various types of cars in accordance with the supply of the electric car. Depending on the number of cases by analyzing the supply and demand of electric vehicles among Korea and Northern Europe countries. it was indirectly proved that it makes economic growth. The research design is analyzed with the data and how to respond quickly to focus on the possibility of potential changes to the infrastructure realization and commercialization of government enterprises or electric cars through the ICT Living-Labs in Nordic countries. The data indicates that the leading commercialization emphasize on the development of the electric economic convergence and scalability for electric vehicle. When It shows the time of the infrastructure as ICT Living-Labs being delayed, it lowered growth target results for the development of the electric car industry in the future. All this is from the reason of opening the E-convergence economy over time. It is required that Korea should prepare E-convergence economy. Public regional energy should be present through the consistent selection of development for energy linking E-economy and E-trans distribution. Korea needs to be many difficulties in building the E- infrastructure for ICT Living-Labs. Unlike the Northern Europe it is to prepare the active support of both government and business. The role of the government discovers that the power generation through the quick selection of the industry, as well as to connect with the growth of the smart cities with the EVs industry.

• Asia pacific journal of information systems
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• 제34권1호
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• pp.1-25
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• 2024

Consumer demand for e-commerce services has skyrocketed due to the introduction of social distancing standards and lockdown measures that countries have taken to combat the pandemic. There has been a notable surge in the popularity of on-demand delivery services, with a significant influx of new users turning to the e-platform for assistance. This research paper tries to identify the enablers of E-commerce Utility and Service Quality and establish a connection using total interpretive structural modelling (TISM). Enablers are the building blocks for providing customers with an enhanced and more consistent service experience contributing to service quality. The enablers and the linkages thus established hold valuable insights for e-commerce marketers, aiding them in effectively reaching their customers, and achieving desired growth outcomes. The TISM- based model and the MICMAC analysis identified two barriers; website design and personalization as the decisive attributes of e-commerce service quality, possessing strong driving power and weak dependence. Furthermore, the factors of reliability, responsiveness, information, and ease of use form the linkage zone, indicating that any action taken on these factors would not only influence other factors but also have a reciprocal effect on them.