1 |
Fotis, J. N., Buhalis, D., & Rossides, N. (2012). Social media use and impact during the holiday travel planning process. In: M. Fuchs, F. Ricci, & L. Cantoni, Information and Communication Technologies in Tourism (pp. 13-24). Vienna , Austria: Springer-Verlag.
|
2 |
Fotis, J., Buhalis, D., & Rossides, N. (2011). Social Media Impact on Holiday Travel Planning: The Case of the Russian and the FSU Markets. International Journal of Online Marketing, 1(4), 1-19.
DOI
|
3 |
Giao, H., Ngan, N., Phuc, N., Tuan, H., Hong, H., Anh, H., et al. (2020). How Destination Image Factors Affect Domestic Tourists Revisit Intention to Ba Ria-Vung Tau Province, Vietnam. Journal of Asian Finance, Economics and Business, 7(6), 209-220. doi:10.13106/jafeb.2020.vol7.no6.209.
DOI
|
4 |
Goodrich, K., & de Mooij, M. (2014). How 'social' are social media? A cross-cultural comparison of online and offline purchase decision influences. Journal of Marketing Communications, 20(1-2), 103-116. https://doi.org/10.1080/13527266.2013.797773.
DOI
|
5 |
Gunawan, D., & Huarng, K. (2015). Viral effects of social network and media on consumers' purchase intentions. Journal fo Business Research, 68(2015), 2237-2241. https//doi.org/10.1016/j.jbusres.2015.06.004.
DOI
|
6 |
Gursoy, D., & McCleary, K. (2004). An integrative model of tourists' information search behaviour. Annals of Tourism Research, 31(2), 353-373. https://doi.org/10.1016/j.annals.2003.12.004.
DOI
|
7 |
Hays, S., Page, S. J., & Buhalis, D. (2013). Social media as a destination marketing tool: its use by national tourism organisations. Current Issues in Tourism, 211-237.
|
8 |
Habibi, M., Laroche, M., & Richard, M. (2014). The roles of brand community and community engagement in building brand trust on social media. Computers in Human Behaviour, 37, 152-161. http://dx.doi.org/10.1016/j.chb.2014.04.016.
DOI
|
9 |
Hadddouche, H., & Salomone, C. (2018). Generation Z and the tourist experience: tourist stories and use of social networks. Journal of Tourism Futures, 4, 69-79. https://doi.org/10.1108/JTF-12-2017-0059.
DOI
|
10 |
Hair, J., Anderson, R., Tatham, R., & Black, W. (1998). Multivariate Data Analysis (5th ed.). Upper Saddle River, NJ: Prentice-Hall.
|
11 |
Hennig-Thurau, T., Gwinner, K., Walsh, G., & Gremler, D. (2004). Electronic word-of-mouth via consumer-opinion platforms : what motivates consumers to articulate themselves on the internet? Journal of Interactive Marketing, 18(1), 38-52. DOI:10.1002/dir.10073.
DOI
|
12 |
Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modellling: A Multidisciplinary Journal , 6(1), 1-55.
DOI
|
13 |
Bernkopf, D., & Nixon, L. (2019). The Impact of Visual Social Media on the Projected Image of a Destination: The Case of Mexico City on Instagram. Information and Communication Technologies in Tourism, 145-157. doi:10.1007/978-3-030-05940-8_12 .
|
14 |
Beerli, A., & Martin, J. (2004). Factors influencing destination image. Annals of Tourism Research, 31(3), 657-681. doi:10.1016/j.annals.2004.01.010.
DOI
|
15 |
Beerli, A., Meneses, G. D., & Gil, S. M. (2007). Self-congruity and destination choice. Annals of Tourism Research, 34(3), 571-587. doi:10.1016/j.annals.2007.01.005.
DOI
|
16 |
Bentler, P. M. (1990). Comparative fit indices in Structural models. Psychological Bulletin, 107(2), 238-246.
DOI
|
17 |
Berthon, P., Pitt, L., Plangger, K., & Shapiro, D. (2012). Marketing meets Web 2.0 , social media , and creative consumers :Implications for international marketing strategy. Business Horizons, 55(5), 261-271.
DOI
|
18 |
Bickart, B., & Schindler, R. (2001). Internet forums as influential sources of consumer information. Journal of Interactive Marketing, 15(3), 31-40.
DOI
|
19 |
Kaplan, A., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 4(1), 59-68. doi:10.1016/j.bushor.2009.09.003.
DOI
|
20 |
Kavoura, A., & Stavrianeas, A. (2015). The importance of social media on holiday visitors' choices - the case of Athens, Greece. EuroMed Journal of Business, 10(3), 360-374. https://doi.org/10.1108/EMJB-03-2015-0016.
DOI
|
21 |
Bokunewicz, J., & Shulman, J. (2017). Influencer identification in Twitter networks of destination marketing organizations. Journal of Hospitality and Tourism Technology, 8(2), 205-219.
DOI
|
22 |
Bowen, J., & Baloglu, S. (2015). Common themes across social media research. Worldwide Hospitality and Tourism Themes, 7(3), 314-319. https://doi.org/10.1108/WHATT-04-2015-0022.
DOI
|
23 |
Baloglu, S., & McCleary, K. (1999). A Model of Destination Image Formation. Annals of Tourism Research, 26(4), 868-897. https://doi.org/10.1016/S0160-7383(99)00030-4.
DOI
|
24 |
Boyd, D., & Ellison, N. (2008). Social network sites : Definiition, history , and scholarship. Journal of Computer-Mediated Communication, 13(1), 210-230.
DOI
|
25 |
Lee, J., Park, D., & Han, I. (2008). The effect of negative online consumer reviews on product attitude: An information processing view. Electronic Commerce Research and Applications, 7(3), 341-352. https://doi.org/10.1016/j.elerap.2007.05.004.
DOI
|
26 |
Kiralova, A., & Pavliceka, A. (2015). Development of Social Media Strategies in Tourism Destination . Procedia - Social and Behavioral Sciences 175(2015), 358-366.
DOI
|
27 |
Konecnik, M., & Gartner, W. C. (2007). Customer-based brand equity for a destination. Annals of Tourism Research, 34(2), 400-421. doi:10.1016/j.annals.2006.10.005.
DOI
|
28 |
Lang-Faria, W., & Elliot, S. (2012). Understanding the role of social media in destination marketing. Tourismos , 7(1), 193-211.
|
29 |
Lehto, X., Kim, D., & Morrison, A. (2005). The effect of prior destination experience on online information search behaviour. Tourism and Hospitality Research, 6(2), 160-178. https://doi.org/10.1057%2Fpalgrave.thr.6040053.
DOI
|
30 |
Lim, Y., Chung, Y., & Weaver, P. (2012). The impact of social media on destination branding: Consumer-generated videos versus destination marketer-generated videos. Journal of Vacation Marketing, 18(3), 197-206. https://doi.org/10.11772F1356766712449366.
DOI
|
31 |
Litvin, S., Goldsimth, R., & Pan, B. (2008). Electronic wordof-mouth in hospitality and tourism management. Tourism Management, 29(3), 458-468. https://doi.org/10.1016/j.tourman.2007.05.011.
DOI
|
32 |
Mangold, W., & Faulds, D. (2009). Social media : The new hybrid element of promotion mix. Business Horizons, 52(4), 357-365.
DOI
|
33 |
Puri, A. (2007). The Web of Insights: The Art and Practice of Webnography. International Journal of Marketing Research, 49(3), 387-408. https://doi.org/10.1177%2F147078530704900308.
|
34 |
Rageh, A., Melewar, T., & Woodside, A. (2013). Using netnography research method to reveal the underlying dimensions of the customer/tourist experience. Qualitative Market Research, 16(2), 126-149. https://doi.org/10.1108/13522751311317558.
DOI
|
35 |
Ribbink, D., van Riel, A., Liljander, V., & Streukens, V. (2004). Comfort your online customer: quality, trust and loyalty on the internet. Managing Service Quality, 14(6), 446-456. http://dx.doi.org/10.1108/09604520410569784.
DOI
|
36 |
Rodriguez-Molina, M. A., Frias-Jamilena, D. M., & Castaneda-Garcia, J. A. (2015). The contribution of website design to the generation of tourist destination image: The moderating effect of involvement. Tourism Management, 47, 303-317. https://doi.org/10.1016/j.tourman.2014.10.001.
DOI
|
37 |
Ye, Q., Law, R., Gu, B., & Chen, W. (2011). The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings. Computers in Human Behaviour, 27(2), 634-639. doi:10.1016/j.chb.2010.04.014.
DOI
|
38 |
Stojanovic, I., Andreu, L., & Curras-Perez, R. (2018). Effects of the intensity of use of social media on brand equity: An empirical study in a tourist destination. European Journal of Management and Business Economics, 27(1), 83-100. https://doi.org/10.1108/EJMBE-11-2017-0049.
DOI
|
39 |
UNWTO. (2019). International Tourism Highlights. Madrid: World Tourism Organisation.
|
40 |
Yan, Q., Wu, S., Wang, L., Wu, P., Chen, H., & Wei, G. (2016). E-WOM from e-commerce websites and social media: Which will consumers adopt? Electronic Commerce Research and Applications, 17(5), 62-73. http://dx.doi.org/10.1016/j.elerap.2016.03.004.
DOI
|
41 |
Zins, A., & Lin, S. (2016). From intended to projected destination image elements: the case of prefectures in China. International Journal of Culture, Tourism and Hospitality Research, 10(1), 38-52. https://doi.org/10.1108/IJCTHR-05-2015-0033.
|
42 |
Shen, H., Song, C., Li, M., & Jiang, Q. (2015). Shaping Destination Images through Social Networking Sites: A Case Study of Singapore. Advances in Hospitality and Leisure, 11, 89-107. https://doi.org/10.1108/S1745-354220150000011006.
DOI
|
43 |
Ruiz-Molina, M., Gil-Saura, I., & Seic, M. (2013). The use of ICT in established and emerging tourist destinations: a comparitive analysis of hotels. Journal of Hospitality and Tourism Technology, 4(2), 96-118.
DOI
|
44 |
See-To, E., & Ho, K. (2014). Value co-creation and purchase intention in social network sites:The role of electronic Wordof-Mouth and trust - A theoretical analysis. Computers in Human Behaviour, 31(2), 182-189. http://dx.doi.org/10.1016/j.chb.2013.10.013.
DOI
|
45 |
Sevin, E. (2013). Places going viral: Twitter usage patterns in destination marketing and place branding. Journal of Place Management and Development, 6(3), 227-239.
DOI
|
46 |
Buhalis, D., & Licata, C. (2002). The future of e-tourism intermediaries . Toursim Management, 23(3), 207-220.
DOI
|
47 |
Bronner, F., & de Hoog, R. (2011). Vacationers and eWOM: who posts, and why, where, and what? Journal of Travel Research, 50(1), 15-26. doi: 10.1177/0047287509355324.
DOI
|
48 |
Brown, J., & Reingen, P. (1987). Social Ties and Word-of-Mouth Referral Behavior. Journal of Consumer Research, 14, 350-363.
DOI
|
49 |
Buhalis, D. (1998). Strategic Use of Information Technologies in the Tourism Industry. Tourism Management, 19(5), 409-421. https://doi.org/10.1016/S0261-5177(98)00038-7.
DOI
|
50 |
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Process, 50(2), 179-211.
DOI
|
51 |
Ip, C., Leung, R., & Law, R. (2011). Progress and development of information and communication technologies in hospitality. International Journal of Contemporary Hospitality Management, 533-551. http://dx.doi.org/10.1108/09596111111130029.
DOI
|
52 |
Jalilvand, M., & Heidari, A. (2017). Comparing face-to-face and electronic word-of-mouth in destination image: The case of Iran. Information Technology and People, 30(4), 710-735. https://doi.org/10.1108/ITP-09-2016-0204.
DOI
|
53 |
Jalilvand, M., & Samiei, N. (2012). The impact of electronic word on tourism destination choice. Internet Research, 22(5), 591-612. https:// doi 10.1108/10662241211271563.
DOI
|
54 |
Jeong, E., & Jang, S. (2011). Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations. International Journal of Hospitality Management, 30(2), 356-366. https://doi.org/10.1016/j.ijhm.2010.08.005.
DOI
|
55 |
Johra, K., & Mohammed, A. (2013). Roles of customer involvement in rapport and satisfaction. Asia Pacific Journal of Marketing and Logistics, 25(3), 452-471.
DOI
|
56 |
Kaplan, A. M. (2012). If you love something, let it go mobile: mobile marketing and mobile social. Business Horizons, 129-139.
|
57 |
McCartney, G., Butler, R., & Bennett, M. (2008). A strategic use of the communication mix in the destination image-formation process. Journal of Travel Research, 47(2), 183-196. https://doi.org/10.11772F0047287508321201.
DOI
|
58 |
Murphy, L., Benckendorff, P., & Moscardo, G. (2007). Linking Travel Motivation, Tourist Self-Image and Destination Brand Personality. Journal of Travel & Tourism Marketing, 22(2), 45-59. doi:10.1300/J073v22n02_04.
DOI
|
59 |
Nguyen, X. (2020). Factors That Influence the Intentions to Revisit Korea of Vietnamese Tourists. Journal of Asian Finance, Economics and Business, 7(4), 247-258. doi:10.13106/jafeb.2020.vol7.no4.247.
DOI
|
60 |
O'Connor, P. (2010). Managing a Hotel's Image on TripAdvisor. Journal of Hospitality Marketing & Management, 19, 754-772. DOI: 10.1080/19368623.2010.508007.
DOI
|
61 |
Oz, M. (2015). Social media utilization of tourists for travel-related purposes. International Journal of Contemporary Hospitality Management, 27(5), 1003-1023. http://dx.doi.org/10.1108/IJCHM-01-2014-0034.
DOI
|
62 |
Park, D., & Lee, J. (2008). eWOM overload and its effect on consumer behavioral intention depending on consumer involvement. Electronic Commerce Research and Applications, 7(1), 386-398. doi:10.1016/j.elerap.2007.11.004.
DOI
|
63 |
Parra-Lopez, E., Bulchand-Gidumal, J., Gutierrez-Tano, D., & Diaz-Armas, R. (2011). Intentions to use social media in organizing and taking vacation trips. Computers in Human Behaviour, 27(2), 640-654. https://doi.org/10.1016/j.chb.2010.05.022.
DOI
|
64 |
Shim, S., Eastlick, M., Lotz, S., & Warrington, P. (2001). An online prepurchase intentions model: The role of intention to search. Journal of Retailing, 77(3), 397-416. https://doi.org/10.1016/S0022-4359(01)00051-3.
DOI
|
65 |
Sigala, M. (2012). The Integration and Impact of Web 2.0 on Business Operations and Strategies. In: M. Sigala, E. Christou, & U. Gretzel, Social media in Travel , Tourism and Hospitality (pp. 7-10). Surrey , UK: Ashgate Publishing Limited.
|
66 |
Sotiriadis, M., & van Zyl, C. (2013). Electronic word-of-mouth and online reviews in tourism services: the use of twitter by tourists. Electronic Commerce Research, 13(2013), 103-124. https://doi.org/10.1007/s10660-013-9108-1.
DOI
|
67 |
Dellarocas, C. (2003). The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms. Management Science, 49(10), 1275-1444. https://doi.org/10.1287/mnsc.49.10.1407.17308.
DOI
|
68 |
Pino, G., Peluso, A., Del Vecchio, P., Ndou, V., Passiante, G., & Guido, G. (2018). A methodological framework to assess social media strategies of event and destination management organizations. Journal of Hospitality, Marketing & Management, 28(2), 189-216. https://doi.org/10.1080/19368623.2018.1516590.
DOI
|
69 |
Prayag, G., & Ryan, C. (2012). Antecedents of Tourists' Loyalty to Mauritius The Role and Influence of Destination Image, Place Attachment, Personal Involvement, and Satisfaction. Journal of Travel Research, 51(3), 342-356.
DOI
|
70 |
del Bosque, I. R., & San Martin, H. (2008). Tourist Satisfaction: A cognitive-affectve model. Annals of Tourism Research, 35(2), 551-573. doi:10.1016/j.annals.2008.02.006.
DOI
|
71 |
Erkan, I., & Evans, C. (2016). The influence of eWOM in social media on consumers' purchase intentions: An extended approach to information adoption. Computers in Human Behavior, 61, 47-55.
DOI
|
72 |
Di Pietro, L., Di Virgilio, F., & Pantano, E. (2012). Social network for the choice of tourist destination: attitude and behavioural intention. Journal of Hospitality and Tourism, 3(1), 60-76. DOI 10.1108/17579881211206543.
|
73 |
Do, S.-J., & Hwang, J.-S. (2009). Rapid Communication:How Consumers Evaluate eWOM (Electronic Word-of-Mouth) Messages. Cyber Psychology & Behaviour, 12(2), 193-201.
DOI
|
74 |
Engel, J., Blackwell, R., & Miniard, P. (1993). Consumer behaviour (8th ed.). Fort Worth: Dryden Press.
|
75 |
Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39-50.
DOI
|
76 |
Anderson, E. (1998). Customer Satisfaction and Word-of-Mouth. Journal of Service Research, 1(1), 5-17.
DOI
|
77 |
Anderson, J. C., & Gerbing, D. W. (1988). Structural Equation Modeling in Practice: A Review and Recommended Two-step Approach. Psyhological Bulletin, 103(3), 411-423.
DOI
|
78 |
Assaker, G., Vinzi, V., & O'Connor, P. (2011). Examining the effect of novelty seeking, satisfaction, and destination image on tourists' return pattern: A two factor , non-linear latent growth model. Tourism management, 32(4), 890-901. doi:10.1016/j.tourman.2010.08.004.
DOI
|
79 |
Buhalis, D., & Zoge, M. (2007). The strategic impact of the Internet on the tourism industry. Information and Communication Technologies in Tourism , 2007(2007), 481-492.
|
80 |
Huyen, H., & Binh, T. (2020). Impact of Destination Image and Satisfaction on Tourist Loyalty:Mountain Destinations in Thanh Hoa Province, Vietnam. Journal of Asian Finance, Economics and Business, 7(4), 185-195. doi:10.13106/jafeb.2020.vol7.no4.185.
DOI
|
81 |
Cai, L., Feng, R., & Breiter, D. (2003). Tourist purchase decision involvement and information preferences. Journal of Vacation Marketing, 10(2), 138-148.
DOI
|
82 |
Campbell, D. T., & Fiske, D. W. (1959). Convergent and discriminant validation by the multitrait-multimethod matrix. Psychological Bulletin, 56, 81-105.
DOI
|
83 |
Chen, C.-F., & Phou, S. (2013). A closer look at destination: Image, personality, relationship and loyalty . Tourism Management, 36(6), 269-278. https://doi.org/10.1016/j.tourman.2012.11.015.
DOI
|
84 |
Castro, C. B., Armario, E. M., & Ruiz, D. M. (2007). The influence of market heterogeneity on the relationship between a destination's image and tourists' future behaviour. Tourism Management, 28(1), 175- 187. https://doi.org/10.1016/j.tourman.2005.11.013.
DOI
|
85 |
Chen, C., & Phou, S. (2013). A closer look at destination: Image, personality, relationship and loyalty. Tourism Management, 36(2013), 269-278. https://doi.org/10.1016/j.tourman.2012.11.015.
DOI
|
86 |
Chen, C., & Tsai, D. (2007). How destination image and evaluative factors affect behaioural intentions ? Tourism Management, 28, 1115-1122.
DOI
|
87 |
Chi, C., & Qu, H. (2008). Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tourism Management, 29(4), 624-636. https://doi.org/10.1016/j.tourman.2007.06.007.
DOI
|
88 |
Clements, C. J., & Josiam, B. M. (1995). Role of involvement in the travel decision. Journal of Vacation Marketing, 1(4), 337-348.
DOI
|