• 가족자원경영과 정책
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• 제10권3호
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• pp.149-169
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• 2006

As e-commerce is expanding rapidly, the consumer's damage in the e-commerce is also dramatically increased. This research was mainly focused on the consumer's damage experiences through the e-commerce, the consumer's behavior's when they were confronted with troubles, and the way to handle their damages in the e-commerce. This research was made with the intention of not only supplying the academic data on the consumer's damage but also understanding the consumer's basic behavior patterns in e-commerce. This research was supported by the surveys conducted to consumers who had previously experienced fashion e-commerce. Total 1230 questionnaires out of returned questionnaires were sampled for the final analysis. Main findings are as follows. 1) More than 90% of respondents answered that they had experienced troubles 2) Most consumers did complain their damages actively and tried to obtain proper cure from the seller.

• Journal of Korea Trade
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• 제27권3호
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• pp.179-198
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• 2023

Purpose - There is a paucity of literature dealing with exporters' compliance issues in e-commerce exports. This study aims to fill this gap in the literature by exploring customs initiatives to facilitate the e-commerce exports of small and medium-sized enterprises (SMEs) in the changed compliance environment. The central question of this study was divided into five subquestions: first regarding the pros and cons of trade facilitation measures for Korean e-commerce export clearance; second and third questions about risk and compliance management for facilitation fourth about instruments, the changes in Korean SME compliance burden in e-commerce exports, and ways to improve trade facilitation for e-commerce exports. Design/methodology - This study adopts a qualitative approach using a case study method to understand the SME experience in Korean e-commerce export compliance procedures. A qualitative method was selected to answer research questions requiring an in-depth understanding of the regulatory procedures of customs administration and exporters' compliance burden. Because this study addresses the changing compliance environment for which statistical data is insufficient, a quantitative method is considered inappropriate. Based on the approach, data were collected using multiple sources, including an extensive literature review, interviews, and field observations. Thematic pattern matching was applied to interpret the data. Findings - This study examined ways to support SMEs in the changed e-commerce export compliance environment. Facilitation measures for e-commerce exports have contributed to SME access to global markets, simplifying export clearance procedures, and saving exporters' compliance costs. However, such instruments are limited in promoting SME compliance capabilities to cope with intensified competition and strengthened controls over foreign exporters in cross-border e-commerce. Therefore, this study highlights the importance of reshaping facilitation measures for e-commerce exports based on risk and compliance management theories to a system encouraging exporters' voluntary compliance. Originality/value - This study's academic significance derives from verifying the relationship between trade facilitation instruments and risk and compliance management procedures using an actual case in Korea. It is also of practical importance in navigating the directions for improving facilitation measures for e-commerce exports in a changed compliance environment.

• 산경연구논집
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• 제7권3호
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• pp.13-18
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• 2016

Purpose - Usage of E-services is critical for businesses to maximize work efficiency and gain competitive advantage. The aim of the study is to explore how awareness of technology and e-services usage in an emerging economy in Pakistan. The studies aimed to explore as to what extent these factors can potentially motivate transport employees towards e-services; who are generally not aware about technology and hence also not confident in using it also. Research design, data, and methodology - Employees from the three transport subsidiary units from a large private company in Pakistan were sampled for the study. Through using self-administered technique, the questionnaires were distributed during the month of April, 2016 to 189 employees. A total of 150 responses were taken further for analysis where the study found a positive link between awareness of technology and e-services usage. Results - This study found positive relationship between intention to use and e-service usage among the employees of three subsidiary units. The paper has reported 30 percent variance explained by the predicting variables in relation with e-services usage. Conclusions - Employees could be motivated to use e-services and latest technology through enhancing their awareness about their respective importance and viability. Accordingly, organizations can foster employees' intentions to use to enhance e-service usage.

• 경영과정보연구
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• 제29권3호
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• pp.1-21
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• 2010

본 연구의 목적은 (1) e-Business의 안전성에 영향을 미치는 요인을 도출하고, (2) 도출한 요인의 타당성을 검증하기 위하여 기업의 성과와의 연관성을 검토하는데 있다. 기업의 성과는 전통적으로 학계에서 사용되어 왔던 회계적인 측정치인 자산수익률 (ROA: Return on Assets)과 최근 대안으로 부각되고 있는 마케팅적인 측정치인 Tobin's q를 모두 사용하여, 기업의 성과를 보다 정확하게 측정하고자 한다. 문헌연구를 통하여 도출된 9개 성공요인과 요인의 구성항목을 1단계 패널평가를 통하여 그 타당성과 정확성을 검토하여 설문지를 개발한 후, 수도권 e-Business 업체 담당중역이나 관리자에게 설문을 배포하였는데, 최종응답율은 72.6% (n = 212)였다. 설문분석 결과, 응답자들은 정보관리(INFO MGT)를 e-Business의 안전성에 가장 큰 영향을 미치는 요인으로 평가하였다. 이어서 대금 결제(PAYMENT), 보안프로그램 (PROGRAMS), 침범 (INTRUSION) 순으로 영향력을 평가하였다. 정부정책 (GOVT POLICY)은 9가지 요인 중 가장 낮게 평가되었다. 각 요인이 기업의 성과에 미치는 영향을 파악하기 위하여 회귀분석을 실시하였는데, e-Business의 안전성에 영향을 미치는 요인들이 기업의 성과에 대하여 설명력이 높은 것으로 나타나, 본 연구에서 도출한 e-Business의 안전성에 영향을 미치는 요인들이 상당한 설득력을 가지고 있는 것으로 검증되었다. 응답자들은 Tobin's q의 경우 정보관리(INFO MGT), 배송(DELIVERY), 침범(INTRUSION) 이 그리고 ROA의 경우 정부 정책(GOVT POLICY), 인식(AWARENESS), 배송(DELIVERY), 그리고 침범(INTRUSION) 이 통계적으로 유의하게 설명력을 갖는 요인들로 파악되었다.

• 대한전자공학회논문지TC
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• 제43권7호
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• pp.104-114
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• 2006

인터넷 서비스를 이용하기 위해서 사용자는 일반적으로 가입절차를 수행하고 서비스를 위한 id(identifier)를 등록하게 된다. 그러나 인터넷의 활용이 증가함에 따라, 사용자는 많은 id를 가지게 되었으며 이것은 사용자가 인터넷 서비스를 이용할 때마다, 매번 인증을 받아야 한다는 문제를 발생시키고 있다 또한 여러 사이트에 산재되어 관리되지 않은 id들은 사용자 개인정보의 침해 가능성을 높이고 있다. 본 논문에서는 이와 같은 문제를 해결하기 위해 ETRI에서 개발한 ID(IDentity) 연계 기반의 인터넷 ID 관리 시스템인 e-IDMS에 대하여 기술한다. e-IDMS는 ID 연계를 기반으로 복합 인증, 인터넷 SSG, ID 정보 관리, ID 정보 공유, 개인정보 보호 및 대화형 질의 기능을 제공한다. e-IDMS는 공공기관 통합 ID 관리 시스템 구축에 활용되고 있다.

• 정보학연구
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• 제8권4호
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• pp.27-42
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• 2005

In recent days a glowing consensus has been emerging among Korean manufacturing companies that e-Supply Chain Management. The companies also realize that the introduction of e-SCM is not an easy undertaking, and it faces a lot of difficult obstacles. Study was called e-SCM in order a small paper let our country Small and Medium industry understand importance of e-SCM, and to be utilized, Both understanding about e-SCM of College students and investigation executed a parallelism. The companies, Which actually do some e-business and are keen to do so in the future, have a better chance to introduce e-SCM.

• 디지털산업정보학회논문지
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• 제7권4호
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• pp.141-152
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• 2011

The Internet is changing old organizational schemes, including education. A growing number of universities are creating curriculums to reflect these changes. Economic market is being opened to the international world, and in order to overcome the difficulties are demanding continuous supply of men power from university to efficiently manage human resource and implement superior e-business model. Technology innovation plays an important role in the sustainable grows of the firm in the global economy. The objective of this study is to suggest an e-business curriculum for e-business department. We will analyze what kind of people is needed for e-business, and provide appropriate curriculum for educating suitable human resources, which could be for university program. This study may contribute to the much needed systematic analysis for e-business curriculum. We prioritize e-business curriculum selected and rank their importance through an exploratory study for suggesting the undergraduate curriculum.

• International Journal of Contents
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• 제9권3호
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• pp.35-41
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• 2013

This paper aims at investigating what Regional University E-Learning Centers (RUECs) has done in promoting e-learning in university education in Korea. First, the e-learning situation in university education in Korea is introduced. Secondly, the background of establishment of RUECs and its functions are explained in detail. Thirdly, a case of RUECs is suggested by using the CNU-University E-Learning Center. In particular, the performance of e-learning is evaluated based on the student satisfaction data, and a paired-t test is implemented to see if there was any difference between 'before' and 'after' e-learning. Lastly, some suggestions are made to promote the e-learning in university education.

• 한국전자거래학회지
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• 제5권2호
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• pp.143-150
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• 2000

This paper presents a methodology how to utilize management of research scheduling plan, processing, and results using Web Knowledge Database System, which integrates research knowledge management model under the Research ＆ Development Environment. The content of this paper consists of description on utilization of the Web Knowledge Database System, sharing of the Research Knowledge through design data review, communications, and management of research knowledge flow during the Research ＆ Development Period.

• 한국전자거래학회지
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• 제7권3호
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• pp.21-48
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• 2002

ebXML is the international technical framework specification that enables Internet-based B2B electronic business using XML, It was standardized by UN/CEFACT and OASIS on May 2001. Registry and Repository is the core of ebXML. It supports registry services which is composed of object management service and object query management service. The object management service manages the object's life cycle and the object query management service provides a mechanism to approach metadata of stored objects. Up to now, implementations of ebXML Registry object query management system don't support full functions of the specification completely. We implemented all the functions of ebXML Registry Service Specification vl.0. This system supports Browse ＆ Drilldown Query, Filter Query, SQL Query, and Object Retrieval Query services. And it also supports Content-based Query service which is not specified in the ebXML RS specification. The Content-based Query service is a repository service which makes it possible In pose content based queries of repository items and which will be specified on the RS specification v2.0.