• International Journal of Quality Innovation
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• v.10 no.2
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• pp.109-126
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• 2009

The purpose of this study was to examine overall customer satisfaction associated with medical service quality in Taiwan by integrated Kano's model and customer satisfaction index model. Another purpose was to confirmed nonlinear and asymmetric relationship of Customer Satisfaction and Quality Performance by the research outcome. By analyzing 1,100 patients or their family members, this study used the structural equation model (SEM) with AMOS software for data analysis. The results show that must-be attributes, one-dimensional attributes and attractive attributes had a direct effect on overall customer satisfaction, Surprisingly, overall customer satisfaction had positively influenced customer loyalty customer satisfaction had negatively influenced customer complaints. The study also found that customer complaints have direct effect on customer loyalty. Importantly, the study found out the must-be attributes, the attractive attributes and one-dimensional attributes increased, the level of overall customer satisfaction also increased. The customer satisfaction positively influences customer loyalty in medical service quality in Taiwan. The findings might reveal new insights for researchers dealing with quality of medical service and for hospital managers who devote resources exclusively to achieving highest possible levels of patient satisfaction.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.11a
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• pp.195-198
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• 2006

In this paper, we propose a 2dimension Control Chart. Suggested which Control chart augments Schwart Control chart which is 1-dimensional and Independent variable and dependent variable interrelationship by using control chart. Schwart control chart cannot use input variable and output variable together. In this paper, we try to analysis input variable and output variable dependent and effect. So called 2-dimensional control char.

• Journal of Korean Society for Quality Management
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• v.42 no.4
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• pp.607-616
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• 2014

Purpose: This paper reviews popular measurement system indices and proposes a procedure for assessing a measurement system using two parameters with intraclass correlation and a factor for process capability. Methods: Gage Repeatability and Reproducibility(GR&R), precision-to-tolerance ratio(PTR), number of distinct categories, producer's and consumer's risks are employed to assess the measurement capabilities and discuss the relationships between measurement system metrics. Results: Two-dimensional plot by two parameters is presented to assess adequacy of the measurement system and process capability. A numerical example and previously studied case study are provided for illustration. Conclusion: The procedure proposed in this paper using two-dimension parameters provides a valuable procedure and helpful guidelines to quality and production managers in assessing the capabilities of a measurement system and choosing the needed actions to be the most benefit.

• Journal of Korean Society on Water Environment
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• v.27 no.5
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• pp.710-718
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• 2011

An integrated water quality management of reservoir and river would be required when the quality of downstream river water is affected by the discharge of upstream dam. In particular, for the control of downstream turbidity during flood events, the integrated modeling of reservoir and river is effective approach. This work was aimed to develop a laterally-averaged two-dimensional hydrodynamic and water quality model (CE-QUAL-W2), by which water quality can be predicted in the downstream of Yongdam dam in conjunction with the reservoir model, and to validate the model under two different hydrological conditions; wet year (2005) and drought year (2010). The model results clearly showed that the simulated data regarding water elevation and suspended solid (SS) concentration are well corresponded with the measured data. In addition, the variation of SS concentration as a function of time was effectively simulated along the river stations with the developed model. Consequently, the developed model can be effectively applied for the integrated water quality management of Yongdam dam and downstream river.

• Journal of Korea Multimedia Society
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• v.20 no.10
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• pp.1662-1670
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• 2017

A-Scan NDT equipment is widely used in the industrial field because it is inexpensive and easy to carry but it is necessary to have a skilled inspection specialist who is trained to analyze the waveform of ultrasonic signal. Since the welding quality is judged subjectively by the specialist, there is a problem in the reliability of the quality. In the C-Scan NDT which overcomes the shortcomings of the A-Scan, welding part can be represented in the form of two dimensional image by combining one dimensional ultrasonic waveform so that the quality of welding can be grasped without the help of specialist. In order to develop C-Scan NDT, it is necessary to develop an array type two dimensional transducer and an algorithm to composing image by combining ultrasonic signals generated from a two dimensional transducer. In addition, the noise component must be minimized in the ultrasonic signal in order to display the quality of welding in the form of images. Therefore we propose a method to remove noise component from the ultrasonic wave and construct a two dimensional ultrasonic image.

• Journal of Digital Convergence
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• v.10 no.4
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• pp.1-9
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• 2012

Emerging three-dimensional television (3DTV) as a new IT product shows a possibility that television is not for just watching broadcasting, but an attractive tool for applying it to our real life. Three dimensional television is generally more effective and attractive than two-dimensional television (2DTV). But it still needs continuous technological improvement to solve its inherent limitations until many customers decide to purchase 3DTVs without hesitation. Innovative products like 3DTV encounter a quality problem leading purchase decision by customers. Quality is regarded as one of the most important factors affecting customers to adopt and use the product. Furthermore, measuring quality effectively is considerable for the 3DTV research. In this paper, we suggest the Analytic Hierarchy Process(AHP) method for evaluating 3DTVs in a view of quality. We describe quality criteria affecting the 3DTV selection through a literature survey and develope an analytical method for measuring quality. We classify the quality of 3DTV into four types and suggest a concept of the quality ratio as a measurement criteria instead of the quality gap. Though a numerical example, we show how priorities of 3DTV with versatile manufacturers is computed.

• Journal of the Korean Operations Research and Management Science Society
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• v.33 no.2
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• pp.45-73
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• 2008

Quality has long been considered as an important factor in creating competitive advantage, and researches on quality have not been limited to off-line products but actively extended to e-services and information goods. However, given the nature of multi-dimensional aspect of quality, the systematic study on the quality of online service is still in its early stage. Especially, studies on the quality of ASP services have been rare in academic and professional journals despite the growth of ASP industry in its size and the rapid expansion in the range of application. In this paper we clarified the multi-dimensional quality aspects of the ASP service using a Garvin's framework (1984) which encompasses the service aspects of Products, and developed a measurement model for ASP service qualify. Then we empirically tested the effects of ASP service quality on user satisfaction and perceived firm performance using the data from 240 Korean small firms with less than 50 employees that had experienced the ASP service. Our results show that there are positive relationships among ASP service quality and personal performance, user satisfaction and perceived firm performance, and that product and service-related aspects of ASP service exert differential effects on performance measures so that the product-related aspects of the ASP service such as performance, features, reliability and conformance are considered to be more important in evaluating benefits from ASP services. Contrary to the approaches In literature where only the quality of online services is evaluated, our results emphasize the importance of differentiating Product and service-related aspects of ASP service and provide a basis for more comprehensive evaluation of ASP service quality.

• Journal of Environmental Science International
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• v.11 no.1
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• pp.25-32
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• 2002

In order to control of water quality in Jeju harbor, variation of physical oceanographic environments was estimated using material cycle model. It is composed of the three-dimensional hydrodynamic model for the simulation at water flow and material cycle model for the simulation of water quality. The three dimensional hydrodynamic model simulation of the circulation and mixing in Jeju Harbor has been conducted forced by Sanzi River Discharge, Tidal elevation, wind and Solar heat in case of August and November, 2000 and February and May, 2001, respectively. The results of numerical model and observation show that the model can produce realistic results of current in the harbor. The monthly variation of velocity pattern are not so much changed are found In Jeju Harbor. The residual current was forced by temperature, salinity, density, wind and tidal current. The residual current of August, 2000 are the strongest among four month. It can be explained that the density effect can be important role in residual current at Jeju Harbor. As the results of salinity distribution simulation, very low concentration of all levels were simulated in August, 2000. The flowrate of Sanzi river was investigated 77,760 ㎥ /d in August, 2000. Therefore, pollutant loadings from Sanzi river should be considered for water quality management in Jeiu harbor.

• Journal of Korean Society for Quality Management
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• v.48 no.1
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• pp.51-68
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• 2020

Purpose: The primary objective of this research is to develop the optimal operating conditions as well as their associated design spaces for a Cryogenic Submerged Arc Welding(SAW) process by improving its quality and productivity simultaneously. Methods: In order to investigate functional relationships among quality characteristics and their associated control factors of an SAW process, a stepwise design of experiment(DoE) method is proposed in this paper. Based on the DoE results, not only a multi-dimensional design space but also a safe operating space and normal acceptable range(NAR) by integrating statistical confidence intervals were demonstrated. In addition, the optimal operating conditions within the proposed NAR can be obtained by a robust optimal design method. Results: This study provides a customized stepwise DoE method (i.e., a sequential set of DoE such as a factorial design and a central composite design) for Cryogenic SAW process and its statistical analysis results. DoE results can then provide both the main and interaction effects of input control factors and the functional relationships between the input factors and their associated output responses. Maximizing both the product quality with high impact strength and the productivity with minimum processing times simultaneously in a case study, we proposed a design space which can provide both acceptable productivity and quality levels and NARs of input control factors. In order to confirm the optimal factor settings and the proposed NARs, validation experiments were performed. Conclusion: This research may provide significant contributions and applications to many SAW problems by preparing a standardization of the functional relationship between the input factors and their associated output response. Moreover, the proposed design space based on DoE and NAR methods can simultaneously consider a number of quality characteristics including tradeoff between productivity and quality levels.

• Journal of the Korea Safety Management & Science
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• v.6 no.2
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• pp.199-209
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• 2004

Kano(1984) distinguishes five types of Quality requirement which influence customer satisfaction; Attractive, One-dimensional, Must-be, Indifferent, Reverse Quality element. Attractive requirements lead more than proportional satisfaction. Attractive Quality requirements are the key factors of order winner and the sources of customer delight. Attractive requirements do not influence customer satisfaction equally. This study presents Kano's model using AHP(Analysis Hierarchy Process) for the priorities of attractive Quality requirements.