• Journal of the East Asian Society of Dietary Life
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• v.20 no.3
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• pp.473-480
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• 2010

This study examined the different meal duration expectations and dining characteristics of customers each stage of service (order, cook, check), and investigated the impact of perceived meal duration on customers' satisfaction. The procedures consisted of four phases. During the first phase, the different meal duration expectations and dining characteristics of customers of an Italian restaurant in Seoul were examined by survey at each stage of service. The second phase investigated the impact of perceived meal duration on customer' satisfaction. The third phase compared perceived meal duration and actual meal duration. The last phase suggested appropriate meal duration for maximization of customer' satisfaction. We also examined the effects of meal time (lunch or dinner) on meal duration preferences. Customer satisfaction was decreased with longer perceived meal duration for the order and check stages and too short perceived meal duration for the cook stage. To determine appropriate meal duration for each service stage, the relationship between perceived and actual meal durations was examined. This study confirms that customers dining at restaurants preferred a longer cook time and that a shorter meal duration at dinner decreased satisfaction ratings more when compared to lunch.

• ETRI Journal
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• v.29 no.2
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• pp.201-211
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• 2007

This paper focuses on the scheduling problem with the objective of maximizing system throughput, while guaranteeing long-term quality of service (QoS) constraints for non-realtime data users and short-term QoS constraints for realtime multimedia users in multiclass service high-speed uplink packet access (HSUPA) systems. After studying the feasible rate region for multiclass service HSUPA systems, we formulate this scheduling problem and propose a multi-constraints HSUPA opportunistic scheduling (MHOS) algorithm to solve this problem. The MHOS algorithm selects the optimal subset of users for transmission at each time slot to maximize system throughput, while guaranteeing the different constraints. The selection is made according to channel condition, feasible rate region, and user weights, which are adjusted by stochastic approximation algorithms to guarantee the different QoS constraints at different time scales. Simulation results show that the proposed MHOS algorithm guarantees QoS constraints, and achieves high system throughput.

• Proceedings of the IEEK Conference
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• 2000.11a
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• pp.437-440
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• 2000

In order to meet the different requirements of a wide variety of user applications, the network should support the different quality of service requirements for different applications. While 3GPP has specified a number of QoS profiles for a 3G-GPRS (or UMTS), the implementation of QoS management is an issue. This paper presents the QoS management functions in the 3G-GPRS. The QoS management involves service manager, translation function, admission/capability control, and subscription control of users, and mapping function, classification function, resource manager, and traffic conditioner of user traffic. It also describes the QoS Management procedure during the session management when setting up the bearers.

• Knowledge Management Research
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• v.18 no.2
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• pp.103-127
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• 2017

This study examines the effects of failed airline services on the consumers' psychological process and their behavioral responses. Having different classifications from the previous studies, this study focuses on dividing important factors of airline services into search attributes(e.g. sale and procedure services, services concerning flight attendant, in-flight services) and experience attributes(e.g. flight services, collateral services). Using structural equation modeling, this study shows that the failure of service factors of the experience attributes provokes the feeling of disappointment with mediation effect of external attribution while the failure of service factors of search attributes provokes the feeling of regret with mediation effect of internal attribution. Finally, disappointment leads to consumers' complaint behavior while regret leads to consumers' switching behavior. Unlike previous studies, we show that when a service failure occurs, depending on each attribute, consumers feel negative emotions of disappointment or regret through different attribution processes and finally show different behavioral responses with an empirical analysis.

• Proceedings of the Korea Multimedia Society Conference
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• 2003.11a
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• pp.445-448
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• 2003

During a time when cellular systems are being deployed in massive scale worldwide, international roaming is becoming increasingly important. This paper presents UIM (User Identification Module) for mobility support, authentication, and service portability between different mobile systems. We also introduce network model based on PASM(Portable Authentication and Mobility Service Machine) which will support signaling protocol and user information conversions with database for roaming between different mobile networks. Stored data types and elements in UIM, logical data structure and configuration, and registration procedures are described here in the case of DCN (Digital CDMA (Code Division Multiple Access) Network System) and GSM (Global System for Mobile Communications).

• Journal of Information Processing Systems
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• v.7 no.2
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• pp.261-270
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• 2011

The IEEE 802.16 standard is supposed to provide a wide-range broadband wireless service, but it leaves the implementation of the wireless resource scheduler as an open issue. We have studied the scheduling problem and propose a two level scheduling (TLS) scheme with support for quality of service and fairness guarantees for downlink traffic in a WiMAX network. A central controller Base Station has a number of users, and each mobile subscriber station has different channel conditions. The same mobile subscriber station may have different service requirements at different times in the WiMAX network. Based on OPNET simulation, the results show our scheduling algorithm can increase the network throughput, maintain relative fairness, and lower delay over the round robin and weighted round robin algorithms.

• Fashion & Textile Research Journal
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• v.12 no.5
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• pp.591-598
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• 2010

Customer misbehavior can affect dissatisfaction and negative behavioral responses of other customers at the service encounter. This study explored other customer and retail employee reponses to customer anger and aggressive behaviors at the service encounter by examining the perceived wrongness of such behaviors under different situations and comparing the two perspectives of retail employees and consumers. Three scenarios were developed representing different situations including firm's responsibility, both of customer and employee responsibilities, and uncontrollable one. Data were collected from individual interviews with 222 retail employees and 149 consumers. The results showed that the consumers' perceived wrongness of customer aggressions were higher comparing to that of employees. The reasons of perceived wrongness were different by three situations implying that responsibility and controllability affected the perceived wrongness. The study further discusses implications.

• Journal of Information Science Theory and Practice
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• v.2 no.2
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• pp.33-47
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• 2014

Mobile devices are the most important equipment for accessing various kinds of services. These services are accessed using wireless signals, the same used for mobile calls. Today mobile services provide a fast and excellent way to access all kinds of information via mobile phones. Mobile service providers are interested to know the access behavior pattern of the users from different locations at different timings. In this paper, we have introduced an associated tree for analyzing user behavior patterns while moving from one location to another. We have used four different parameters, namely user, location, dwell time, and services. These parameters provide stronger frequent accessing patterns by matching joins. These generated patterns are valuable for improving web services, recommending new services, and predicting useful services for individuals or groups of users. In addition, an experimental evaluation has been conducted on simulated data. Finally, performance of the proposed approach has been measured in terms of efficiency and scalability. The proposed approach produces excellent results.

• Proceedings of the Korea Society for Simulation Conference
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• 2005.05a
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• pp.1-4
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• 2005

Information communication environment integrates communication, broadcasting and internet, and Digital Convergence service emerges in result. Thus, the effective routers are needed so that they can transmit a huge number of data to core internet through appropriate base center. Therefore, the network guaranteeing QoS in transport layer supports interoperability with different wireless networks. So as to users receive necessary information anywhere seamlessly, the network architecture focuses on packet transmission and it is efficient for the control layer switches and controls packets between different networks. Since individual users take advantage of different services and data, the effective router architecture must be designed. Hence in this paper we design monitoring technique to solve security problem and to support premium service to ultimate users. Thereafter, we run opnet simulation and show the improvement of proposed router architecture.

• Health Policy and Management
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• v.27 no.2
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• pp.139-148
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• 2017

Background: The purpose of this study is to investigate family caregivers' opinions about out-of-pocket payment for long-term care (LTC) facilities, and find the differences in the opinions for family caregivers of all different levels of income. Methods: We used the data of the study on out-of-pocket payment in national long-term care insurance, including 1,552 family caregivers with the elderly in long-term care facilities. Results: The average out-of-pocket payment per month was 511,635 Korean won and distributed from 230,750 to 1,365,570 Korean won. The amount of out-of-pocket payment might be affected by not co-payment but the cost of non-covered service. There were differences in them for family caregivers of all different levels of income. Opinions were surveyed about 5 issues. By levels of income, there were differences in their opinions about 3 issues, the financial burden on LTC, the necessity of reducing out-of-pocket payments, and to be willing to pay more for a high quality service. But there were not different opinions about the interruption of LTC service and staying with LTC facilities. Conclusion: These findings suggest that the range of out-of-pocket payment for LTC facility is wide and it can be a burden to lower income group. It should be to prepare the policies to ease the financial burden and support the appropriate LTC use.