• MALSORI
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• no.56
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• pp.185-194
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• 2005

In this paper, we present POSSDM (POSTECH Situation-Based Dialogue Manager) for a spoken dialogue system using a new example and situation-based dialogue management technique for effective generation of appropriate system responses. Spoken dialogue system should generate cooperative responses to smoothly control dialogue flow with the users. We introduce a new dialogue management technique incorporating dialogue examples and situation-based rules for EPG (Electronic Program Guide) domain. For the system response inference, we automatically construct and index a dialogue example database from dialogue corpus, and the best dialogue example is retrieved for a proper system response with the query from a dialogue situation including a current user utterance, dialogue act, and discourse history. When dialogue corpus is not enough to cover the domain, we also apply manually constructed situation-based rules mainly for meta-level dialogue management.

• Proceedings of the KSPS conference
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• 2005.11a
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• pp.113-115
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• 2005

In this paper, we present POSSDM (POSTECH Situation-Based Dialogue Manager) for a spoken dialogue system using a new example and situation-based dialogue management techniques for effective generation of appropriate system responses. Spoken dialogue system should generate cooperative responses to smoothly control dialogue flow with the users. We introduce a new dialogue management technique incorporating dialogue examples and situation-based rules for EPG (Electronic Program Guide) domain. For the system response inference, we automatically construct and index a dialogue example database from dialogue corpus, and the best dialogue example is retrieved for a proper system response with the query from a dialogue situation including a current user utterance, dialogue act, and discourse history. When dialogue corpus is not enough to cover the domain, we also apply manually constructed situation-based rules mainly for meta-level dialogue management.

• MALSORI
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• v.68
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• pp.75-93
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• 2008

An example-based dialogue system tries to utilize many pairs which are stored in a dialogue database. The most important part of the example-based dialogue system is to find the most similar utterance to user's input utterance. Modality, which is characterized as conveying the speaker's involvement in the propositional content of a given utterance, is one of the core sentence features. For example, the sentence "I want to go to school." has a modality of hope. In this paper, we have proposed a modality classification system which can predict sentence modality in order to improve the performance of example-based dialogue systems. We also define a modality tag set for a dialogue system, and validate this tag set using a rule-based modality classification system. Experimental results show that our modality tag set and modality classification system improve the performance of an example-based dialogue system.

• Journal of KIISE:Software and Applications
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• v.35 no.1
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• pp.33-40
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• 2008

In this paper, we propose a method to enhance adaptability in a dialogue system using the reinforcement learning that reduces response errors by trials and error-search similar to a human dialogue process. The adaptive dialogue strategy means that the dialogue system improves users' satisfaction and dialogue efficiency by loaming users' dialogue styles. To apply the reinforcement learning to the dialogue system, we use a main-dialogue span and sub-dialogue spans as the mathematic application units, and evaluate system usability by using features; success or failure, completion time, and error rate in sub-dialogue and the satisfaction in main-dialogue. In addition, we classify users' groups into beginners and experts to increase users' convenience in training steps. Then, we apply reinforcement learning policies according to users' groups. In the experiments, we evaluated the performance of the proposed method on the individual reinforcement learning policy and group's reinforcement learning policy.

• Journal of Digital Convergence
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• v.5 no.1
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• pp.69-76
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• 2007

This paper presents a study on the introduction of User Model-Based Dialogue System. Also we present a plan-based Korean dialogue system as a natural language database user interface for product search. The system can be characterized by its support for mixed initiative to give user more control over dialogue, employment of user model to reflect user's preferences, alternative solution suggestion if there is no product matched exactly to user's requirements, handling circumlocution which frequently occurs in dialogues. The user modeling shell system BGP-MS is adapted for the system. The system provides for a user-friendly database user interface by managing dialogue intelligently. By its implementation and test, it has been shown that the user model-based dialogue system can be utilized effectively for product search.

• 한국HCI학회:학술대회논문집
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• 2009.02a
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• pp.257-262
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• 2009

This paper studies an automatic expansion of dialogue examples using the logs of an example-based dialogue system. Conventional approaches to example-based dialogue system manually construct dialogue examples between humans and a Chatbot, which are labor intensive and time consuming. The proposed method automatically classifies natural utterance pairs and adds them into dialogue example database. Experimental results show that lexical, POS and modality features are useful for classifying natural utterance pairs, and prove that the dialogue examples can be automatically expanded using the logs of a dialogue system.

• 한국디지털정책학회:학술대회논문집
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• 2007.06a
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• pp.287-296
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• 2007

In this paper we present a plan-based Korean dialogue system as a natural language database user interface for product search. The system can be characterized by its support for mixed initiative to give user more control over dialogue, employment of user model to reflect user' spreferences, alternative solution suggestion if there is no product matched exactly to user's requirements, handling circumlocution which frequently occurs in dialogues. The user model ing shell system BGP-MS is adapted for the system. The system provides for a user-friendly database user interface bymanaging dialogue intelligently. By its implementation and test it has been shown that the user model-based dialogue system can be utilized effectively for product search.

• Journal of the Korean Institute of Telematics and Electronics B
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• v.33B no.3
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• pp.159-168
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• 1996

In this paper, the natural language dialogue understanding sytem, based on discourse information and plan recognition, is designed and implemented. The system needs to analyze the user's input utterance and acquire the discoruse information to perform plan recognition and facilitate cooperative response. This paper proposes the mehtod of controlling a dialogue, based on the algorithm for extracting the discourse information. When the discourse information for dialogue understanding is extracted, the information-based value in feature structure that is obtained form korean parser is used. And the system makes use of the structure. Thus it can offer the response that the user wants to take, and let the dialogue to study in utterance level and enhance the efficiency of dialogue understanding. In this paper, we apply the system to the hotel reservation domain and show the mehtod of using the discoruse information to control the dialogue.

• Korean Journal of Cognitive Science
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• v.19 no.2
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• pp.107-123
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• 2008

The existing studies of a dialogue system can be classified into two major parts. One is a study for a practical system, and the other is a study to understand a principal of dialogue phenomena. The former focuses on robustness in real environment for dialogue systems. However, it cannot guarantee its performance in complicated dialogue environment. The latter has studied as the plan-based model typically. It has strong points that it can reflect complex dialogue phenomena and can infer user's intention in various situations. However, an initial design of this model is so complicated, and it is difficult for this model to be extended to the interaction model for response generation in a practical dialogue system. This paper proposes a new dialogue modeling using plan recognition and a discourse stark to effectively generate response in a practical dialogue system.

• Annual Conference of KIPS
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• 2022.11a
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• pp.308-310
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• 2022

With the rise of the Al wave, task-oriented dialogue systems have become one of the popular research directions in academia and industry. Currently, task-oriented dialogue systems mainly adopt pipelined form, which mainly includes natural language understanding, dialogue state decision making, dialogue state tracking and natural language generation. However, pipelining is prone to error propagation, so many task-oriented dialogue systems in the market are only for single-round dialogues. Usually single- domain dialogues have relatively accurate semantic understanding, while they tend to perform poorly on multi-domain, multi-round dialogue datasets. To solve these issues, we developed a paddle-based multi-domain task-oriented Chinese dialogue system. It is based on NEZHA-base pre-training model and CrossWOZ dataset, and uses intention recognition module, dichotomous slot recognition module and NER recognition module to do DST and generate replies based on rules. Experiments show that the dialogue system not only makes good use of the context, but also effectively addresses long-term dependencies. In our approach, the DST of dialogue tracking state is improved, and our DST can identify multiple slotted key-value pairs involved in the discourse, which eliminates the need for manual tagging and thus greatly saves manpower.