• Title/Summary/Keyword: Development of a Measure

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A Literature Research on measuring service satisfaction with Schmenner's Service Process Matrix(Focused on Comparing Between Servqual and ServPerf) (슈메너(Schmenner)의 서비스 프로세스 메트릭스를 통한 서비스 만족도 측정에 관한 문헌연구(SERVQUAL과 SERVPERF 간의 비교를 중심으로))

  • Oh, Sun-Il;Ryu, Byung-Woo;Kang, Kyong-Sik
    • Journal of the Korea Safety Management & Science
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    • v.8 no.6
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    • pp.55-78
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    • 2006
  • In spite of the development of the service industry, research on measuring customers' service satisfaction is far insufficient. Therefore, ways to measure the service quality accurately need to be established due to the ambiguous types of service business. This research classifies the types of service business into service factory, service shop, mass service, professional service by using Schmenner's Service Process Matrix and conducts research on domestic literature that measured service satisfaction with Servqual and ServPerf. This study intends to suggest guidelines to measure customer satisfaction according to types of service business by researching ways to measure service satisfaction according to the types of service business and analysing the actual application methods based on a table that summarizes previous research on Servqual and Servperf.

A Literature Research on measuring service satisfaction with Schmenner's Service Process Matrix(Focused on Comparing Between Servqual and ServPerf) (슈메너(Schmenner)의 서비스 프로세스 메트릭스를 통한 서비스 만족도 측정에 관한 문헌연구(SERVQUAL과 SERVPERF 간의 비교를 중심으로))

  • Oh, Sun-Il;Kang, Kyung-Sik
    • Proceedings of the Safety Management and Science Conference
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    • 2007.04a
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    • pp.399-415
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    • 2007
  • In spite of the development of the service industry, research on measuring customers' service satisfaction is far insufficient. Therefore, ways to measure the service qualify accurately need to be established due to the ambiguous types of service business. This research classifies the types of service business into service factory, service shop, mass service, professional service by using Schmenner's Service Process Matrix and conducts research on domestic literature that measured service satisfaction with Servqual and ServPerf. This study intends to suggest guidelines to measure customer satisfaction according to types of service business by researching ways to measure service satisfaction according to the types of service business and analysing the actual application methods based on a table that summarizes previous research on Servqual and Servperf.

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A Study on the Development of the 3-D Seamier for Shoe Roughing (신발 러핑 경로 생성을 위한 3차원 스캐너 개발에 관한 연구)

  • 강동배;손성민;김화영;안중환
    • Proceedings of the Korean Society of Precision Engineering Conference
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    • 2002.10a
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    • pp.396-399
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    • 2002
  • A roughing process is the one of most important shoe manufacturing processes. Especially, it is indispensable to manufacture the leather shoes such as dress shoes, safety shoes, golf shoes, etc. The roughing process relies greatly on the operator's skill and experience. Therefore, the automation of roughing process is necessary to establish the improvement of productivity. We are trying to develop the Automatic Roughing Machine controlled by NC. As pre-study to do this, we need to measure the roughing path for NC, because there is no study on this pan and no reference about this. In this study, we proposed the 3-Dimensional Scanner System to measure the roughing path with new concept. The developed 3-D scanner System generates the roughing path using the 3 images obtained from 3 CCD cameras. The experimental results show that the proposed system can measure accurately the roughing path.

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Housing / Urban Development Integrated with Flood-Control Reservoirs in Japan

  • Watanabe, Naoyuki
    • Land and Housing Review
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    • v.5 no.3
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    • pp.203-214
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    • 2014
  • The purpose of this paper is to introduce two integrated urban development projects in Japan that take full advantage of flood-control reservoirs: the Tetsugakudo Park Collective Housing Development Project and the Koshigaya Lake Town Project. The former project - implemented cooperatively by the Tokyo metropolitan government in charge of river management, Shinjuku and Nakano wards (in Tokyo) responsible for park management, and the Urban Renaissance Agency, a housing project developer - set a significant precedent for three-dimensional river use by realizing the three-dimensional integrated development of a flood control reservoir, a park, and collective housing. The Koshigaya Lake Town Project, launched as a drastic storm water management measure for a low-lying area often plagued by flooding, has achieved a sustainable coexistence between the waterfront environment and the urban living environment, with an artificial flood-control reservoir as the core for urban development. This project is fully committed to environmental coexistence through the optimal use of local environmental resources, with the cooperation of the central government, Saitama Prefecture and Koshigaya City.

Software Component Metris for Complexity, Customizability, and Reusability (컴포넌트 복잡도, 특화성 및 재사용성 측정을 위한 메트릭)

  • 이숙희;조은숙
    • Journal of Internet Computing and Services
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    • v.3 no.4
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    • pp.71-82
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    • 2002
  • Recently. component-based software development is getting accepted in industry as a new effective software development paradigm, Since an introduction of component-based software engineering(CBSE) at later 90's, the CBSD research has focused largely on component modeling, methodology, architecture and platform, However. as the number of components available on the market increases, it becomes more important to make metrics to measure the various characteristics of components. In this paper. we propose metrics for measuring the complexity, customizability, and resuability of software components, Complexity of metrics can be used to evaluate the complexity of components Customizability is used to measure how efficiently and widely the components can be customized for specific requirements organization, Resuability can be used to measure the degree of features that is reused in building applications.

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Development of Positioning System Based on Auto VRS-GPS Surveying

  • Choi, Hyun;Kim, Young-Jong;Park, Woo-Sik
    • Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
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    • v.32 no.3
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    • pp.253-259
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    • 2014
  • There has been a need for replacing human labors with a robot in such dangerous and hard jobs of various construction sites. For that reason, many researches have been made about the high quality robot, which performs its duty instead of human labors. This study is about auto surveying system development based on VRS-GPS which enables autodriving in dangerous areas where it's difficult for humans to measure directly. This study is about the auto-surveying system development, based on VRS-GPS, which enables auto-drive in dangerous areas, whereas difficult for humans to measure directly. The GPS is made with GRXI and SHC250 controllers of the SOKKIA company. The auto surveying system is composed of DPS module, geomagnetism sensor, bluetooth, gimbals, IMU, etc to automatic drive via enter into a route of position. The developed auto surveying system has installed the carmeras for front and vertical axis as well as systems to grasp situation of surveying with smartphone in real time. The result from analysed RMSE of auto surveying system and VRS-GPS surveying is 0.0169m of X-axis and 0.0246m of Y-axis.

The Development and Validation of a Playfulness Scale for Infants & Toddlers (영아 놀이성 척도의 개발 및 타당화 연구)

  • Kim, Yeonsook;Lee, Jonghee
    • Korean Journal of Child Studies
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    • v.33 no.6
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    • pp.85-107
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    • 2012
  • In this study, the Infants & Toddlers' Playfulness Scale(ITPS) was developed and its reliability and validity were examined. The participants in this study consisted of 656 parents whose children were 8 to 36 months old. Five factors were identified from the results of the exploratory factor analysis performed on the 29 items that had been derived by analyzing existing research. The Goodness of Fit Indices(GFIs) of the confirmatory factor analyses, performed on the 1st-order 5-factor model and the 2nd-order one factor model, were both satisfactory. Concurrent validity was established by the high correlations of r = .631~.808(p < .01) between each factor of the ITPS and the total score of the Children's Playfulness Scale(CPS), an existing measure for children's playfulness. The reliability of each factor, as measured by Cronbach's ${\alpha}$, ranged from .773 to .883. Consequently, the ITPS developed in this study can be seen as a reliable and valid scale that can be used by parents to measure the playfulness of their infants and toddlers in a multi-dimensional manner.

Financial Development and Economic Growth in Korea

  • HWANG, SUNJOO
    • KDI Journal of Economic Policy
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    • v.42 no.1
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    • pp.31-56
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    • 2020
  • Does financial development contribute to economic growth? The literature finds that an expansion in financial resources is useful for economic growth if the degree of financial development is under a certain threshold; otherwise, the expansion is detrimental to growth. Almost every published study, however, considers country-panel data. Accordingly, the results are not directly applicable to the Korean economy. By examining Korean time-series data, this paper finds that there is an inverse U-shaped relationship between the per capita real GDP growth rate and private credit (as a percentage of nominal GDP)-a well-known measure of quantitative financial development, where the threshold is 171.5%. This paper also finds that private credit is positively associated with economic growth if the share of household credit out of private credit is less than 46.9%; otherwise, private credit is negatively associated with economic growth. As of 2016, the ratio of private credit to GDP and the ratio of household credit to private credit are both higher than the corresponding thresholds, which implies that policymakers should place more emphasis on qualitative financial development than on a quantitative expansion of financial resources.

Growth and Development of Children with Disabilities in Registered Early Educational Institutions (장애아전담시설기관의 장애아에 대한 신체성장 및 발달평가)

  • Eo, Yong-Sook
    • Child Health Nursing Research
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    • v.13 no.1
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    • pp.51-57
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    • 2007
  • Purpose: The purpose of this study was to look for physical growth and developmental retardation of the disabled children in registered educational institutions. Method: The participants in this study were 103 children. The data was collected from January to September 2006. Body weight, height and head circumference were measured and the Denver II developmental screening tool was used to measure personal-social development. Results: For 40.8% of the children body weight was less than the average for Korean children of the same age, for 49.5% height was lower than average and for 44.7% head circumference was lower. For 84.5% of the children there was a delay in personal-social development, for 87.4% a delay in fine motor-adaptive development, for 80.6% a delay in speech development and for 81.6% a delay in gross motor development. Conclusion: Based on the findings of this study, it is necessary to develop an individual developmental programs for these children based on their growth and development status.

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Development of a Scale for Alcohol Drinking Prevention Behavior in Early Elementary School Based on Ajzen's Theory of Planned Behavior (초등학교 저학년 학생의 음주예방행위 예측변수 측정도구 개발 - Ajzen의 계획적 행위이론 기반 -)

  • Kim, Younkyoung;Lee, Chong Mi;Kang, Seo Young
    • Journal of Korean Academy of Nursing
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    • v.50 no.2
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    • pp.210-227
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    • 2020
  • Purpose: This study aimed to develop a scale to measure variables related to alcohol drinking prevention behavior in early elementary school, based on the theory of planned behavior. Methods: A scale was developed to measure variables related to alcohol drinking prevention behavior. Initial items for direct evaluation were constructed through a literature review, and those for belief-based indirect measure were generated through interviews with 30 second- and third-grade elementary school students. The collected data from 286 third-grade elementary school students were then subjected to item analysis, exploratory and confirmative factor analysis, criterion-related validity testing, and internal consistency assessment. Results: The final scale consisted of 35 items. Intention, attitudes, subjective norms, and perceived behavioral control explained 82.7% of the variance; behavioral beliefs, normative beliefs, and control beliefs explained 65.6% of the variance; and evaluation of outcome, motivation to comply, and power of control beliefs explained 72.8% of the variance. The confirmatory factor analysis indicated that the theoretical models had a satisfactory goodness of fit. Criterion-related validity was confirmed between the direct evaluation variables and the indirect measure variables (attitudes r=.64, p<.001; subjective norms r=.39, p<.001; perceived behavioral control r=.62, p<.001). Cronbach's α was .89 for the direct evaluation variables and .93 for the indirect measure variables. Conclusion: The scale developed in this study is valid and reliable. It could be used to measure and explain variables related to alcohol drinking prevention behavior in early elementary school.