• Title/Summary/Keyword: Design methodology

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The Effect of Service Qualities' Characteristics on Customer Satisfaction and Revisit Intention in Chinese Mid/Low-Priced Hotel

  • HAN, Sun;JUNG, Jin-Sup
    • The Journal of Industrial Distribution & Business
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    • v.12 no.6
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    • pp.57-74
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    • 2021
  • Purpose: Before COVID-19 pandemic, Chinese mid/low-priced hotel industry has been steadily growing in recent years, and internal and external competition has been intensifying. Under these circumstances, this study started with a strategic objective to increase the quality of service, thus enabling customer satisfaction and revisit intention. For enhancing the competitiveness of Chinese mid/low-priced hotel business, we plan to establish a model using SERVQUAL, O2O platform, and identify their relationship through empirical analyses. Research design, data and methodology: Through the consideration of the existing literature, this study intended to identify the characteristics of service quality in Chinese mid/low-priced hotels and to consider their impact on customer satisfaction and revisit intention. We also wanted to examine the moderating effect of the O2O platform between the characteristics of service quality and customer satisfaction. A survey was carried out on customers using mid/low-priced hotels in China and empirical analyses were conducted using regression analyses. Results: First, in the hypothesis of service qualities' effects on customer satisfaction were identified with significant positive effects. Second, in the hypothesis of service qualities' effects on revisit intention, "tangibles, reliability, and empathy" have shown significant positive. Third, in the verification of the moderating effect of the O2O platform, there were "positive partial moderating effects" between service qualities and customer satisfaction. Finally, the effect of customer satisfaction on revisit intention was positive significant. Conclusions: In order to satisfy their customers, improvements in service quality should be made first. In addition, customer satisfaction had a positive impact on revisit intention. In order to revitalize Chinese mid/low-priced hotels, differentiation strategy is also needed for specialized customers such as college students, and basically, efforts should be made to optimize the O2O platform. O2O platforms should establish optimal platform construction strategies based on the customer's perspective. After all, in the case of Chinese mid/low-priced hotels, it is necessary to strengthen the construction of the latest hardware infrastructure and O2O platform of software infrastructure, and to improve customers' advanced online and offline experiences. Finally, regarding the hypothesis that was rejected among service qualities' characteristics, we tried to discuss the reason and find the implications of these.

A Study on the Defined and Realized Attributes of SMART Education (스마트교육의 속성과 구현 실태에 관한 연구)

  • Yun, Ga-Yeong;LEE, Hyojin;Park, Innwoo
    • (The)Korea Educational Review
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    • v.23 no.1
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    • pp.183-204
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    • 2017
  • Since the development of Smart technology and the advent of various Smart media, a learning environment for individual learners and the school has been changing. In the stream of changing learning environments, in 2011, the government announced SMART education strategies, introducing the term officially, "SMART education." With the governments' efforts to develop and implement SMART education in school, many policies has been enacted and many research has been conducted and increased gradually. However, as policies of SMART education have initiated in situation where there is no clear understanding in regard of SMART education, many researchers and teachers confused of SMART education and its identity and attributes, even though it has been 6 years since the concept was introduced. Unfortunately, SMART education has been implemented as one type of instructional methodology as utilizing Smart technology. Thus, in this research, we tried to build theoretical foundation of SMART education through analyzing former research on SMART education to define the attributes of SMART education. To examine how SMART education has been implemented in terms of its attributes, also, we analyzed research that conducted instructional design and implementation on SMART education in actual learning environments. As the results of former research analysis, the attributes of SMART education include Information and Communication Technology, open learning environment, self-directed learning, customized learning, and social learning. In majority of research, SMART education focused on utilizing Smart technology and media in teaching and learning environments but self-directed, and customized learning were less adapted in SMART learning environments. In the following research, how to improve educational benefits of SMART education through adapting original attributes of SMART education need to be examined.

A Study on the Deterioration Status of the Seonjaryeong Forest Trails in the Baekdudaegan Ridge (백두대간 마루금 선자령순환등산로의 숲길훼손실태 연구)

  • Lee, Sugwang;Lee, Jinkyu;Kim, Myeongjun;Bang, Hongseok
    • Journal of Korean Society of Forest Science
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    • v.110 no.1
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    • pp.91-105
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    • 2021
  • We conducted a study to identify the relationships between the investigated factors and provide a methodology and generate data by applying deterioration classes to the Seonjaryeong Forest Trail (4.3 km) in the Baekdudaegan Ridge. The average trail width (1.7 m) and bare width (1.4 m) were wider than those obtained in the previous studies. The frequency of trail deterioration was also high. Specific data on deterioration classes were obtained and evaluated using qualitative criteria. Specific data for heavy class stands at 20.1% in trail grade, 13.3 cm on average, and 16.1 cm in the center of erosion depth, 16.2 cm of CSA, 12.3 kg/cm (20.1 mm) on average and maximum 39.3 kg/cm (29.6 mm) of soil hardness. We observed a positive correlation between the deterioration class and trail grade, and the average and maximum soil erosion depths of the hill side were deeper than those of the ridge. The soil hardness data showed a statistically significant difference in terms of the transect site and calculation method (㎏/㎠, mm). Therefore, trail deterioration was observed at the sites having ≥20% trail grade; thus, continuous monitoring at fixed sites over time will be required for sustainability. Furthermore, the trail grade should be of the utmost priority in trail design and management.

Crack Propagation Analysis for IMO Type-B Independent Tank with Liquefied Natural Gas Carrier (LNG 운반선에 적용된 독립형 탱크의 균열 진전 해석에 관한 연구)

  • Kim, Beom-il;Shafiqul, Islam MD
    • Journal of the Korean Society of Marine Environment & Safety
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    • v.27 no.4
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    • pp.529-537
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    • 2021
  • Membrane-type hull and cargo holds have been designed and built for large ship. However, there is a growing interest in applying the same technology to small and medium-sized Liquefied natural gas(LNG) carriers to meet the recent increase in demand for LNG as an ecofriendly fuel and for expanding LNG bunkering infrastructure. The purpose of this study is to apply the IMO Type-B tank to small and medium-sized LNG carriers and verify the safety and suitability of the design. Fatigue crack propagation analysis was performed to install a partial second drip tray installed at the lower part of the LNG cargo tank by calculating the amount of leaked gas in the support structure supporting the cargo tank. First, a program for fatigue crack propagation analysis was developed, in which Paris' law and British Standard 7910 (BS 79110) were applied based on the International Code for the Construction of Equipment and Ships Carrying Liquefied Gases in Bulk, an international standard for LNG carriers. In addition, a surface crack propagation analysis was performed. Next, a methodology for assuming the initial through-crack size was developed to determine the size of the partial second barrier. The analysis was performed for 15 days, which is a possible return time after cracks are detected. Finally, the safety and suitability of the IMO Type-B for LNG cargo tanks required by international regulations were verified. For the accurate analysis of fatigue crack propagation, it is necessary to develop and verify the analysis procedure based on direct analysis and international regulations.

Development of IFC Standard for Securing Interoperability of BIM Data for Port Facilities (항만 BIM 데이터의 상호운용성 확보를 위한 IFC 표준 개발)

  • Moon, Hyoun-Seok;Won, Ji-Sun;Shin, Jae-Young
    • Journal of KIBIM
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    • v.10 no.1
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    • pp.9-22
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    • 2020
  • Recently, BIM has been extended to infrastructures such as roads and bridges, and the demand for BIM standard development for ports is increasing internationally. Due to the low level of utilization of classification system and drawing standards compared to other infrastructures, and the closed nature of national security facilities, ports have insufficient level of connection and sharing environment among external systems or users. In addition, since the standardization of data for port facilities is not made, it is still necessary to establish an independent DB for each system and to ensure interoperability of data between these systems since it does not have a shared environment among similar data. Therefore, the purpose of this study is to develop and verify IFC, the international standard for BIM, in order to cope with the BIM environment and to be commonly used in the design, construction, and maintenance of port facilities. To this end, we build a standard schema with port-specific Express Notation according to buildingSMART International's standard development methodology. First, domestic and international reference model standards were analyzed to derive components such as space and facilities of port facilities. Based on this, the components of the port facility were derived through the codification, categorization, and normalization process developed by the research team. This was extended based on the port BIM object classification system developed by the research team. Normalization results were verified by designers and associations. Then, IFC schema construction was based on Express-G data modeling based on IFC 4 * 2 Candidate, which is a bridge candidate standard based on IFC4 (ISO16739), and IFC 4 * 3 Draft, which is developed by buildingSMART International. The final schema was validated using the commercialized validation tool. In addition, in order to verify the structural verification of the port IFC schema, the transformation process was verified by converting the caisson model into a Part21 file. In the future, this result will not only be used as a delivery standard for port BIM products, but will also be applied as a linkage standard between systems and a common data format for port BIM platforms when BIM is used in the maintenance phase. In particular, it is expected to be used as a core standard for data exchange in the port maintenance stage.

Knowledge Modeling and Database Construction for Human Biomonitoring Data (인체 바이오모니터링 지식 모델링 및 데이터베이스 구축)

  • Lee, Jangwoo;Yang, Sehee;Lee, Hunjoo
    • Journal of Food Hygiene and Safety
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    • v.35 no.6
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    • pp.607-617
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    • 2020
  • Human bio-monitoring (HBM) data is a very important resource for tracking total exposure and concentrations of a parent chemical or its metabolites in human biomarkers. However, until now, it was difficult to execute the integration of different types of HBM data due to incompatibility problems caused by gaps in study design, chemical description and coding system between different sources in Korea. In this study, we presented a standardized code system and HBM knowledge model (KM) based on relational database modeling methodology. For this purpose, we used 11 raw datasets collected from the Ministry of Food and Drug Safety (MFDS) between 2006 and 2018. We then constructed the HBM database (DB) using a total of 205,491 concentration-related data points for 18,870 participants and 86 chemicals. In addition, we developed a summary report-type statistical analysis program to verify the inputted HBM datasets. This study will contribute to promoting the sustainable creation and versatile utilization of big-data for HBM results at the MFDS.

Low-Flow Frequency Analysis and Drought Outlook in Water Districts Under Climate Change Scenarios : A Case Study of Gimcheon-si, Korea (기후변화 시나리오에 따른 용수구역 기반 소구역의 가뭄전망 및 갈수빈도해석 : 김천시 지역을 중심으로)

  • Kim, Jieun;Lee, Baesung;Yoo, Jiyoung;Kwon, Hyun-Han;Kim, Tae-Woong
    • Journal of Wetlands Research
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    • v.23 no.1
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    • pp.14-26
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    • 2021
  • Increase of climate variability due to climate change has paved the way for regional drought monitoring and outlook. In particular, Gimcheon-si, Gyeongsangbuk-do, is suffering from frequent and periodic drought damage as the frequency and magnitude of drought are increasing due to climate change. For this reason, it is necessary to analyze drought characteristics for sub-districts based on water district and calculate the basic low-flow considering climate change. In this study, meteorological and hydrological drought outlook were carried out for 8 sub-districts considering the water supply system and regional characteristics of Gimcheon-si according to various climate change scenarios. In addition, the low-flow frequency analysis for the near future was also performed using the total amount of runoff and the low-flow. The overall results indicated that, meteorological droughts were found to be dangerous in the S0(1974~2019) period and hydrological droughts would be dangerous in the S2(2041~2070) period for RCP 4.5 and in S3(2071~2099) period for RCP 8.5. The results of low-flow frequency analysis indicated that future runoff would increase but drought magnitude and frequency would increase further. The results and methodology may be useful for preparing local governments' drought measures and design standards for local water resources facilities.

A Comparative Analysis of Risk-to-Performance of Sale and Lease Back: Based on the cases of ship investment company investment and ship acquisition (매도후임대의 리스크 대비 성과의 비교분석: 선박투자회사 출자 및 선박 인수 사례를 중심으로)

  • Chang, Wook
    • Asia-Pacific Journal of Business
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    • v.12 no.1
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    • pp.135-149
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    • 2021
  • Purpose - I analyzes risk-to-performance evaluated in the market using data from sale and lease back. Specifically, I analyze from the perspective of financial institutions that purchase sale and lease back based on the cases of investment by ship investment companies and acquisition of ships. Design/methodology/approach - I use 49 sale and lease back data from 2017 to 2019 for empirical analysis. Findings - The main results of this paper are as follows. First, after sale and lease back of domestic ships, the average amount of sales by the leased shipping company is 25.1 billion won, the average amount of investment by the purchased financial institution is 14.6 billion won (60%) and the average length of the ship is nine years. In ship finance, sale and lease back is deemed to be appropriately used as a means of restructuring for a large amount of money. Second, the main risk factor for sale and lease back of domestic ships is credit risk and can be measured in VaR in practice. As a result of the empirical analysis, the average credit risk burden ratio is 9%. As a major risk factor, low creditworthiness of restructuring companies is the key. Third, as a result of measuring the profitability of financial institutions that purchase sale and lease back of domestic ships at a net current price, it has an average value of 300 million won, but the deviation by case is very large. Fourth, the risk adjusted performance of sale and lease back of domestic ships is 0.54 on average compared to the total risk capital, and 0.52 compared to the stock-risk capital, and as with profitability earlier, the deviation of each case is very large and misaligned. In order to boost the sale and lease back market for large and long-term assets, in order to overcome low profitability as a prerequisite for future participation of commercial purchased financial institutions, it is expected that purchase decisions based on expectations versus risk will be necessary. Research implications or Originality - The results of this paper are expected to broaden the understanding of sale and lease back and foster the ability to assess long-term risk and performance. Based on this, it is believed that rapid restructuring of companies through sale and lease back of large amounts of long-term assets will greatly increase the utility of the domestic financial market.

A Scheme of Data-driven Procurement and Inventory Management through Synchronizing Production Planning in Aircraft Manufacturing Industry (항공기 제조업에서 생산계획 동기화를 통한 데이터기반 구매조달 및 재고관리 방안 연구)

  • Yu, Kyoung Yul;Choi, Hong Suk;Jeong, Dae Yul
    • The Journal of Information Systems
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    • v.30 no.1
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    • pp.151-177
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    • 2021
  • Purpose This paper aims to improve management performance by effectively responding to production needs and reducing inventory through synchronizing production planning and procurement in the aviation industry. In this study, the differences in production planning and execution were first analyzed in terms of demand, supply, inventory, and process using the big data collected from a domestic aircraft manufacturers. This paper analyzed the problems in procurement and inventory management using legacy big data from ERP system in the company. Based on the analysis, we performed a simulation to derive an efficient procurement and inventory management plan. Through analysis and simulation of operational data, we were able to discover procurement and inventory policies to effectively respond to production needs. Design/methodology/approach This is an empirical study to analyze the cause of decrease in inventory turnover and increase in inventory cost due to dis-synchronize between production requirements and procurement. The actual operation data, a total of 21,306,611 transaction data which are 18 months data from January 2019 to June 2020, were extracted from the ERP system. All them are such as basic information on materials, material consumption and movement history, inventory/receipt/shipment status, and production orders. To perform data analysis, it went through three steps. At first, we identified the current states and problems of production process to grasp the situation of what happened, and secondly, analyzed the data to identify expected problems through cross-link analysis between transactions, and finally, defined what to do. Many analysis techniques such as correlation analysis, moving average analysis, and linear regression analysis were applied to predict the status of inventory. A simulation was performed to analyze the appropriate inventory level according to the control of fluctuations in the production planing. In the simulation, we tested four alternatives how to coordinate the synchronization between the procurement plan and the production plan. All the alternatives give us more plausible results than actual operation in the past. Findings Based on the big data extracted from the ERP system, the relationship between the level of delivery and the distribution of fluctuations was analyzed in terms of demand, supply, inventory, and process. As a result of analyzing the inventory turnover rate, the root cause of the inventory increase were identified. In addition, based on the data on delivery and receipt performance, it was possible to accurately analyze how much gap occurs between supply and demand, and to figure out how much this affects the inventory level. Moreover, we were able to obtain the more predictable and insightful results through simulation that organizational performance such as inventory cost and lead time can be improved by synchronizing the production planning and purchase procurement with supply and demand information. The results of big data analysis and simulation gave us more insights in production planning, procurement, and inventory management for smart manufacturing and performance improvement.

Exploratory Study on Factors Affecting Influencers' YouTube Channel Operation and Revenue Generation Based on the Grounded Theory Approach (근거이론 접근법을 이용한 인플루언서의 유튜브 채널 운영과 수익 창출에 미치는 영향요인에 관한 탐색 연구)

  • Kim, Young Lag;Park, Sang Hyeok;Cho, Jae Hee;Park, Jeong Sun
    • The Journal of Information Systems
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    • v.30 no.4
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    • pp.173-202
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    • 2021
  • Purpose This study explored overall phenomena in context such as YouTube channel operation, strategy, and profit generation through interviews with two research participants who started their own businesses and are recognized as influencer on YouTube and analysis of viewer responses to uploaded contents. With the explosive growth of YouTube content provision and use, previous studies on YouTube are only being conducted individually on YouTube's content, influence, and content providers, so it is need to explore YouTube channel operations and the effect of revenue generation in context from an integrated perspective. Therefore, the purpose of this study is to present an integrated model that provides a specific process by contextually linking the factors and results influencing YouTube channel operation and revenue generation phenomena to individuals and companies who are trying to operate YouTube channels for the first time. Design/methodology/approach This study systematized and structured the overall phenomena in context such as YouTube channel operation, communication strategy, effect on revenue generation, and YouTube channel operation results by selecting interview subjects and collecting data through interviews, and analyzing viewer reactions (likes, comments, etc.). Due to the lack of previous studies exploring integrated phenomena, research analysis used Strauss & Corbin (1998)'s grounded theory approach, which presented inductive research methods to discover new theories by structuring concepts and categories based on detailed observations and information provided by interviewees. Findings The academic implication of this study is that while previous studies are conducted as individual studies on YouTube's content, influence, and content providers in the current situation where YouTube content provision and use are exploding, it integrally explores and presents an integrated model throughout the process. In addition, taking into account the lack of previous studies, it can be found in the aspect of using the grounded theory approach, an inductive theory approach that establishes a new theory. The practical implications can be found in that it presented practical directions to beginners who want to start operating YouTube channels by identifying operational preparations, communication strategies with viewers, and response management strategies.