• Journal of Korean society of Dental Hygiene
• /
• v.5 no.2
• /
• pp.247-261
• /
• 2005

The main objective of this study is to investigate the factors affecting patient satisfaction, repeat-use intention, and inducement intention for providing the suggestion for patient-oriented management of dental services organizations. For this study, the patient satisfaction model including 14 facets of satisfaction factors such as distance(time/location), human services(dentist-hygienist), treatment results, and facilities(convenient facilities/parking lot) was examined. Data were collected from 196 patients who visiting the same dental services organization more than two times of ten dental clinics at Kyeongsangnam-do area using self-administered questionnaire. Major results of the empirical analysis are as follows: First, patient satisfaction, repeat-use intention, and inducement intention were significantly correlated with gender, age, economic conditions among patients of dental clinics. Second, kindness of hygienist, treatment results, kindness of receptionist, waiting time, emergency medical services, and right-fee for services were found to have significant influence on dental services organizations. These research findings suggest that improvement of service quality in dental care and advancement in treatment ability of dentist and hygienist are very important to improve patient satisfaction and patient-oriented service system in dental services organizations.

• Journal of Korean society of Dental Hygiene
• /
• v.10 no.2
• /
• pp.393-411
• /
• 2010

Objectives : The purpose of this study was to examine factors related to the satisfaction level of patients with dental services. Methods : The subjects in this study were 200 patients at three different dental clinics in South Gyeongsang Province, on whom a survey was conducted from June 1 to July 31, 2009. The collected data were analyzed, and the findings of the study were as follows. Results : In regard to the general characteristics of the patients investigated, the women(61.5%) out-numbered the men. By age, those who were at the age of 30 and down made up the largest age group(47.0%). By academic background, the greatest group received junior-college education(54.0%). By occupation, the company employees constituted the largest group (50.5%). By income, the greatest group earned an income of 2 to 2.99 million won(75.0%). Second, as to connections between the characteristics of dental treatment and the reason of choosing the dental clinics, the largest group(70.4%) chose the dental clinics by word of mouth or the recommendation of others. Concerning the reason of dissatisfaction, the biggest group(72.7%) was unsatisfied with medical costs. As for the degree of explicit complaint, the greatest group(49.7%) sort of complained about what made them dissatisfied. Regarding the type of treatment, the biggest group(49.0%) received prosthodontic treatment. In relation to fear for dental treatment, the largest group(34.0%) feared receiving the treatment, and the biggest group(42.6%) did that due to the sound of machines. Third, satisfaction with services(0.762) had the closest correlation to overall satisfaction level, followed by satisfaction with employees(0.735), satisfaction with dentists(0.644) and satisfaction with convenient facilities (0.579). Fourth, the factors that affected overall satisfaction level were gender, the reason of choosing the dental clinic, satisfaction with dentists, satisfaction with employees, satisfaction with services and satisfaction with convenient facilities. The patients who were better satisfied with services(p<0.001), who were more contented with dentists(p<0.001), who chose the dental clinics by the recommendation of others(p<0.01), who were male(p<0.05), who were more gratified with employees(p<0.05) and who were more contented with convenient facilities expressed better overall satisfaction. Conclusions : The above-mentioned findings suggested that dental institutions should keep track of the expectations of patients to prepare differentiated strategies for marketing and human-resources development in consideration of their own circumstances to boost the satisfaction level of patients. Specifically, it's required to heighten the satisfaction level of patients with dentists.

• The Journal of the Korean dental association
• /
• v.52 no.7
• /
• pp.416-424
• /
• 2014

The purpose of this study is to analyze the cost of dental implant by top-down method and, on that basis, to provide salient information for the suitable standard of dental insurance fee. A survey data and accounting documents from 36 samples of dental clinics secured with the organisation authority are used and analysed for extracting the representative sample of dental clinic. A researcher visited the dental clinics in person and conducted additional interviews in the omitted case of accounting documents. A dental implant cost by top-down method was estimated to 1,430,000 won. Labor cost accounted for 43% of the total cost structure, ranking it 1st and, management cost, material cost and interest cost on investment cost in order are investigated. Labor cost counts of the total cost that shows the similar aspect to the existing result. Cost in cost accounting of medical care would be used for the judge that cost pursed value for dental service, not price or fee.

• Korea Journal of Hospital Management
• /
• v.13 no.1
• /
• pp.84-102
• /
• 2008

The purpose of this study is to investigate the determinants of the occupational commitment of dental hygienists in Korea. The independent variables contain three groups of work rewards variables which consist of task reward variables (autonomy, job significance, resource adequacy, role conflict, workload, and routinization), social reward variables(supervisory support, co-worker support, and negative affectivity), and organizational reward variables(job security and promotional chances), and eight sociodemographic variables. The sample of this study consisted of 474 dental hygienists who work at general hospitals, university hospitals, dental hospitals and clinics across the nation. Data were collected with self-administered questionnaires and analyzed using hierarchical regression technique. It was found that: (1) job significance have a significant positive effect on the occupational commitment of dental hygienists; (2) role conflict, workload, routinization, and type of work site have significant negative effect on the occupational commitment of dental hygienists; (3) the study model explains 23.7% of the variance in occupational commitment among dental hygienists. The results of the study indicate that managers of dental clinics and hospitals should make efforts to extend the scope and quality of dental hygienists' work through job enlargement and job enrichment.

• The Korean Journal of Health Service Management
• /
• v.8 no.4
• /
• pp.131-140
• /
• 2014

This study analyzed and compared the oral health care knowledge, oral health behaviors and oral health status of elementary school students in schools with a dental clinic and those without. This study was carried out in November of 2012. The subjects were 188 elementary school students. Structured questionnaires were completed and the SPSS(Ver.17.0) Program was used for the collected data to perform frequency analysis, a t-test, and ANOVA. For oral health knowledge, the operating school dental clinic (OSD) group had a high score of 6.72 points, while the non-operating school dental clinic (NSD) group had 5.95 points. The results were statistically significant(p<0.01). For oral health behavior, the OSD group had a high score of 5.55 points, while the NSD group had 4.59 points, which was statistically significant(p<0.01). Students in schools with school dental clinics have much better knowledge and behavior about oral health than students without school dental clinics.

• Journal of Korean society of Dental Hygiene
• /
• v.22 no.1
• /
• pp.55-61
• /
• 2022

Objectives: The aim of this study was to investigate the association between depression, anxiety, and COVID-19 with regard to dental hygienists. Methods: A questionnaire survey on depression and anxiety was conducted on 189 dental hygienists from dental hospitals and clinics in the Daegu-Gyeongbuk area. Results: The overall prevalence of depression was 69.8% and that of anxiety was 53.4%. The aspect of depression was heavily influenced by past experience with COVID-19 related quarantine and contact with a confirmed patient. The prolonged pandemic was observed to have exerted a greater impact on depression and anxiety (p<0.05). Conclusions: Depression and anxiety seem to be related to COVID-19 related factors among dental hygienists. Dental hospitals and clinics should monitor the level of depression and anxiety of dental hygienists who are at an elevated risk of COVID-19.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.14 no.10
• /
• pp.4996-5002
• /
• 2013

This study was performed to identify the oral health behaviors and dental clinics satisfaction of Chinese students' studying in Korea. This research was based on self questionnaire survey which 195 Chinese students in Korea. An interview questionnaire was used to collect information on general characteristics and oral health behaviors. Also, to compare between adults who participated to Korea National Health and Nutrition Examination Survey and dental health conditions. The statistical analysis was done by using the SPSS 19.0 program. Chinese students in Korea brushing teeth average appeared to be 2.14, and Korean adults teeth brushing average appeared to be 2.81. So Korean adults brushing teeth appeared to be more higher than Chinese student in Korea(p<0.05). Chinese student in Korea appeared to be overall satisfaction for using domestic dental clinic was 3.77. For using domestic dental clinic, Chinese student in Korea tell that improvement they should consider was high costs(15.3%), difficulty with communication(8.6%), foreigner discrimination(5.7%) by order of this. Chinese student in Korea have to keep their dental health well and necessary to grow right habit of dental health through dental health education program to accomplish efficient education during staying in Korea to study.

• Journal of Korean society of Dental Hygiene
• /
• v.19 no.6
• /
• pp.975-982
• /
• 2019

Objectives: This study aims to serve as basic data for improving human resource management and the quality of work at dental hospitals and clinics by examining the relationship among clinical dental hygienists' emotional labor, job stress, and turnover intention. Methods: A self-reported questionnaire was completed by 220 dental hygienists in hospitals and clinics from March 11 to April 26, 2019. Data were analyzed using SPSS 20.0. For participants' burnout, job stress, emotional labor, and turnover intention based on general and occupational characteristics were analyzed using a t-test and one-way ANOVA. After performing a one-way ANOVA, a Duncan test was performed for mean comparison. Pearson's correlation analysis was conducted to determine correlations between variables, and stepwise multiple regression was performed to examine the factors that affect burnout. Results: Clinical dental hygienists' mean burnout was 3.05 points, and the factors that affect such burnout were turnover intention, job stress, and emotional labor. Burnout was higher when job satisfaction was low, turnover intention was low, and emotional labor was high, with a 29.3% explanatory power. Conclusions: For effective human resource management of dental hygienists, it is necessary to develop and implement programs that can reduce emotional labor and burnout.

• Journal of Korean society of Dental Hygiene
• /
• v.20 no.6
• /
• pp.925-936
• /
• 2020

Objectives: This study proposes a hypothetical model for job stress, job satisfaction, organizational commitment, and turnover intention through social exchange relations (LMX, TMX) and political skills (LPS) for dental hygienists working in dental clinics hygienists. Methods: A self-administrated questionnaire was administered from April 1 to May 12, 2020, with 171 dental clinic hygienists participating in Seoul, Busan and Gyeongnam. The data were analyzed using SPSS and AMOS statistical analysis programs. Results: First, in the hypotheses testing, a total of 7 of 18 hypotheses were supported. Second, the relatonship between leader-member exchange (LMX) or team-member exchange (TMX) and turnover intention, a full mediating effect of job stress or job satisfaction or organizational commitment on that exchange was found. However, the leader's political skills on the path to turnover intention were not statistically significant. Conclusions: It is considered that education to enhance job skills, support for leisure activities, and time to communicate opinions with each other should be provided to create an organizational culture that satisfies all members, thereby lowering the intention to turnover.

• The Journal of the Korean dental association
• /
• v.56 no.12
• /
• pp.707-713
• /
• 2018

Multiple myeloma is a lymphohematopoietic disorder leading to abnormal hemostasis and significant pathologic changes of skeletal system. It induces multiple circular or oval-shaped radiolucent lesions which are characterized by 'punched-out appearance'. The surrounding trabecular bone normally shows no significant sclerotic reaction. Multiple myeloma patients may visit dental clinics, without perception of the disease themselves, due to discomfort from edema of orofacial region, oral ulcers, tooth mobility, pain or gingival bleeding. Multiple myeloma is susceptible to various complications, including delayed hemostasis and infection, which could occur during routine dental treatment such as periodontal and surgical operation. For radiographic diagnosis of multiple myeloma, common radiologic features of this tumor could be visualized by panoramic radiographs in the dental clinics, and further medical examinations and treatment can be recommended as a result.