• Title/Summary/Keyword: Delivery Service Quality

Search Result 462, Processing Time 0.022 seconds

Development and Application of a Community-based Meal Program Model for the Elderly in Rural Area (농촌지역 노인을 위한 공동 급식프로그램 개발을 위한 시범급식사업 결과의 적용 방안 연구)

  • Heo, Young-Ran;Shin, Jun-Ho;Kim, Kyung-Sun;Kim, Bok-Hee
    • Journal of the Korean Dietetic Association
    • /
    • v.14 no.1
    • /
    • pp.23-35
    • /
    • 2008
  • Improved nutritional intake contributes to maintaining health and quality of life in elderly population and also reducing individual and social medical costs. Most of nutrition assistance programs for elderly, such as congregate or home-delivered meal programs, are not currently serviced in rural communities mainly due to low cost efficiency of program operation. However, the needs and necessity of such programs are presumed to be higher in rural area where the population density of elderly at nutritional risk is relatively high. Therefore, the purpose of this study was to develop a community-based meal program for the rural elderly. In 2007, four rural communities located in Jeon-Nam province were selected and the pilot meal program was applied for three months. Following are key features of the meal program model developed in this study: 1) meal production and service are operated by elderly participants to overcome the voluntary personnel shortage 2) utilization of locally-produced foods is maximized to reduce the meal cost, 3) traditional cooking methods are applied to adjust the food preference of elderly, and 4) foods are serviced on site to minimize the food safety problem possibly caused by delivery process. The pilot programs resulted in high satisfaction with the programs of participating elderly. The community-based meal program model developed in this study is expected to be used as an effective nutrition and health intervention model for the rural elderly.

  • PDF

A study on EDP of water Rate Billing procedures (상수도 요금 과징업무 기계화 처리에 대하여)

  • 정규영
    • Water for future
    • /
    • v.7 no.2
    • /
    • pp.11-22
    • /
    • 1974
  • Comparing with Seoul city's other administrative works, the work to arrange and collect monthly water rates with 470,000 faucets is tremendous in volume and simple repetition in quality. In order to cover the shortage of handling, it is urgent for us to replace the present manual system with EDP(Electronic Data Processing) system to mechanize a series of handling works of simple repeated calculation such as water consumption, rate calculation, statistics arrangement, bills and specification of water rate by computer. When this work is completely mechanized, inspectors of water meter just turn over their checking results to the Data Center and all data are processed through Input Media(OMR Card, Punched Card) and computer for programming final bills. Then, the delivery of the bills to citizens will be the only work to be carried out. such mechanization will bring about the following benefits: 1. Improvement of administrative work by efficiency and rationalization. 2. Improvement of administrative service with people. 3. Possibility of scientific with trustworthy multi-purpose policy-making data. 4. An effect to cover the personnel shortage of 252 persons (at all the water works offices) and save manpower of 166 persons (47,619 man-days). The application of the above mentioned mechanization will be started to only Chongro and Chung-ku water works offices as model cases out of all water works offices in Seoul. As the electronic calculating machines are inducted, this system will be gradually applied to other water works offices. The billing and collection works of water rates which are connected directly to the daily life of the citizenes, should be handled by the scientific EDP system as soon as possible in order to promote the convenience of consumers and effective operation. This study is to promote the sound and rational operation of this work.

  • PDF

A Method of Seller Reputation Computation Based on Rating Separation in e-Marketplace (평점 분리 기법을 이용한 e마켓플레이스의 판매자 평판 계산 방안)

  • Oh, Hyun-Kyo;Noh, Yoohan;Kim, Sang-Wook;Park, Sunju
    • Journal of KIISE
    • /
    • v.42 no.10
    • /
    • pp.1286-1293
    • /
    • 2015
  • Most e-marketplaces build a reputation system that provides potential buyers with reputation scores of sellers in order for buyers to identify the sellers that are more reliable and trustworthy. The reputation scores are computed based on the aggregation of buyers' ratings. However, when these ratings are used to compute the reputation scores, the existing reputation systems do not make a distinction according to the following two criteria: the capability of the seller and the quality of an item. We claim that a reputation system needs to separate the two criteria in order to provide more precise information about the seller. In this paper, we propose a method to compute seller's reputation by separating the rating into the seller's score and the item's score. The proposed method computes the reputation of the seller's capability by using only the 'seller's score' and helps potential buyers to find reliable sellers who provide fast delivery and better service. In experiments, we propose a simulation strategy that reflects the real life of an E-marketplace and verify the effectiveness of our method by using the generated simulation data.

Dynamic and Interoperable Adaptation of SVC for QoS-Enabled Streaming (MPEG-21 및 H.264/AVC SVC 기반 동적 비디오 적응 방법)

  • Choi, Hae-Chul;Kim, Jae-Gon
    • The Journal of the Korea Contents Association
    • /
    • v.12 no.4
    • /
    • pp.10-19
    • /
    • 2012
  • Seamless streaming of multimedia content that ensures Quality of Service over heterogeneous networks has been a desire for many multimedia services, for which the multimedia contents should be adapted to usage environments such as network characteristics, terminal capabilities, and user preferences. Scalability in video coding is a good feature to meet the requirement of heterogeneous networks. In this paper, we propose a dynamic adaptation scheme of H.264/AVC SVC bit-stream using the MPEG-21 Digital Item Adaptation (DIA) tool. MPEG-21 DIA framework provides systematic solutions in choosing an adaptation operation to given conditions and supports interoperable video adaptation. The experiment results show that the proposed adaptation scheme provides QoS-enabled delivery and consumption of SVC with time-varying constraints of network, terminal, and user preference, in a robust and efficient way. In particular, the proposed adaptation scheme is proved to work well with very low delay under the condition that the variation rate of the given network bandwidth is upto 62%.

Mean Response Delay Estimation for HTTP over SCTP in Wireless Internet (무선 인터넷 환경에서 HTTP over SCTP의 평군 응답 시간 추정)

  • Lee, Yong-Jin
    • The Journal of the Korea Contents Association
    • /
    • v.8 no.6
    • /
    • pp.43-53
    • /
    • 2008
  • Hyper text transfer protocol (HTTP) over transmission control protocol (TCP) is currently used to transfer objects in the Internet. Stream control transmission protocol (SCTP), an alternative to TCP, which allows for independent delivery among streams, and can thus reduce the mean response delay of web object. We present an analytical model to find the mean response delay for HTTP over SCTP, therefore, estimate the effectiveness of SCTP over TCP. Typical TCP delay models assume the wired environment. On the contrary, the proposed model in this paper assumes the multiple packet losses and wireless environment where fast retransmission is not possible due to small window. The estimated mean response time can be used the benchmark to meet quality of service (QoS) at end-user. We validate the accuracy of our model using experiments. It is shown that the differences between the results from model and those from experimental are very small below 6 % on average. We also find that the mean response delay for HTTP over SCTP is less than that for HTTP over TCP.

Factors Predictive of Treatment by Australian Breast Surgeons of Invasive Female Breast Cancer by Mastectomy rather than Breast Conserving Surgery

  • Roder, David;Zorbas, Helen;Kollias, James;Pyke, Chris;Walters, David;Campbell, Ian;Taylor, Corey;Webster, Fleur
    • Asian Pacific Journal of Cancer Prevention
    • /
    • v.14 no.1
    • /
    • pp.539-545
    • /
    • 2013
  • Background: The National Breast Cancer Audit Database of the Society of Breast Surgeons of Australia and New Zealand is used by surgeons to monitor treatment quality and for research. About 60% of early invasive female breast cancers in Australia are recorded. The objectives of this study are: (1) to investigate associations of socio-demographic, health-system and clinical characteristics with treatment of invasive female breast cancer by mastectomy compared with breast conserving surgery; and (2) to consider service delivery implications. Materials and Methods: Bi-variable and multivariable analyses of associations of characteristics with surgery type for cancers diagnosed in 1998-2010. Results: Of 30,299 invasive cases analysed, 11,729 (39%) were treated by mastectomy as opposed to breast conserving surgery. This proportion did not vary by diagnostic year (p>0.200). With major city residence as the reference category, the relative rate (95% confidence limits) of mastectomy was 1.03 (0.99, 1.07) for women from inner regional areas and 1.05 (1.01, 1.10) for those from more remote areas. Low annual surgeon case load (${\leq}10$) was predictive of mastectomy, with a relative rate of 1.08 (1.03, 1.14) when compared with higher case loads. Tumour size was also predictive, with a relative rate of 1.05 (1.01, 1.10) for large cancers (40+ mm) compared with smaller cancers (<30 mm). These associations were confirmed in multiple logistic regression analysis. Conclusions: Results confirm previous studies showing higher mastectomy rates for residents of more remote areas, those treated by surgeons with low case loads, and those with large cancers. Reasons require further study, including possible effects of surgeon and woman's choice and access to radiotherapy services.

Current Status of Registered Patents Related to Food Tech in Korea and Japan (푸드테크 관련 한국과 일본의 특허 등록 현황)

  • Choi, Jiyu;Kim, So-young
    • The Korean Journal of Food And Nutrition
    • /
    • v.31 no.5
    • /
    • pp.616-630
    • /
    • 2018
  • This study analyzed the current status of registered patents related to food tech in Korea and Japan. Using the patent information search services of Korean and Japanese Patent Offices, patents registered during the past 10 years from January 1, 2005 to December 31, 2015 were searched with the following key words/phrases: "food or meal or diet" and "program or information system". A total of 669 patents (539 for Korea and 130 for Japan) were finally selected and analyzed. Based on Porter's value chain theory, the patents were categorized into three dimensions related to "manufacturing/processing/distribution", "sales & marketing", and "consumer support". The results showed that in Korea, 41.7% of the total patents were related to sales & marketing followed by consumer support (37.3%) and manufacturing/processing/distribution (21.0%). In Japan, patents related to consumer support accounted for 56.2% followed by manufacturing/processing/distribution (32.3%), and sales & marketing (11.5%). In the area of manufacturing/processing/distribution, "food quality management system" in Korea, and "food manufacturing and processing management system" and "food safety control and hazard analysis system" in Japan tended to show a significantly higher proportion of patents registered (p<.05). Under sales & marketing, patents in the categories of "food purchase and delivery service system" in Korea and "restaurant information sharing system" in Japan tended to be more frequently registered (p<.05). Finally, in the area of consumer support, "kitchen facility and cooking device control system" in Korea and "menu and nutrition management system" in Japan tended to account for a significantly higher proportion of patents registered (p<.001). The results are expected to provide useful insights into the development of new patents and markets for food tech in the future.

The Improvement for Geo-spatial Information Utilization of Environment Impact Assessment Supporting System (환경영향평가 정보지원시스템의 지형공간정보 서비스의 활용성 개선)

  • Chang, Hoon;Jeon, Hyung Jin
    • Journal of Korean Society for Geospatial Information Science
    • /
    • v.21 no.1
    • /
    • pp.45-52
    • /
    • 2013
  • EIASS(Environment Impact Assessment Supporting System) provided the various updated quality environment impact assessment data and the assessment reports through database system to support cost effective and stable services. Through this system users can access environment impact assessment information and have great convenience in their relevant works. This study introduces geo-spatial information usages in EIASS and how this system developed the use of convenience and expansion of service ranges by user surveys. This study also demonstrated step-wise delivery and links on one-stop database inventory for data collection, manipulation, and usages of geo-spatial information among environmental information.

A Study on the Effect of the IoT Technology on SCM (IoT 기술이 공급사슬관리에 미치는 영향에 관한 연구)

  • Lee, Kangbae;Baek, Daehan;Kim, Doohawn
    • Journal of Information Technology Services
    • /
    • v.15 no.1
    • /
    • pp.227-243
    • /
    • 2016
  • In order to maximize profitability by optimizing the entire supply chain process, enterprises have made efforts to apply IT technologies such as POS, MES, and TMS. In addition, academic societies have also made efforts to verify the effects of IT technology introduction through various researches. However, until now, there is almost no research that analyzes the relationship between the IoT, a new IT technology, and the SCM. To study the effect of IoT technology on SCM, this study conducted professional Delphi surveys for three times. Through this method, this study analyzed changes that will be caused by the IoT technology, the priority area in IoT introduction, and the expected difficulty in IoT introduction on SCM. As a result of the Delphi surveys and analyses, it was expected that when IoT technology is introduced, the level of SCM's IT use and partnership will increase. However, the effect of the increased performance of the supply chain, which includes inventory management and quality control, will become weaker. The reason is that the development of operation and management skills, as well as the improvement of IT technology, are also important elements for the performance improvement of the supply chain. As for the priority area in IoT introduction, it was expected that the effect will be greater when IoT is introduced in customer service, transportation, and delivery areas. As difficulties in IoT technology introduction, such as the shortage of IoT platform development personnel, standardization, integration with the existing system, securing professional manpower, expenses, data management, and operation, were derived, it has thus become necessary for us to exert greater efforts in order to come up with solutions.

Consumer Segmentation by Lifestyle and Development of e-CRM Strategies (라이프스타일에 따른 고객세분화 및 e-CRM 전략제안)

  • Ko Eunju;Kwon Joon Hee;Yun Sun Young
    • Journal of the Korean Society of Clothing and Textiles
    • /
    • v.29 no.6
    • /
    • pp.847-858
    • /
    • 2005
  • The purpose of this study was to examine consumer purchasing behavior of the online shoppers particularly using online clothing shopping mall and to analyze the key factors of both satisfaction and dissatisfaction of their purchase and to compare the both group by lifestyle segmentation in order to provide the e-CRM strategies. Focus group interviews and survey were conducted in December, 2003 with 30 online shoppers who have an experience of online clothing purchasing. The data analysis included the content analysis, descriptive statistics, K-means and factor analysis. Key findings of the study were as follows: First, online shoppers spent average 3.5 hours on internet and usually purchased clothing while surfing the web. Second, consumers were satisfied with reasonable price and customized service but dissatisfied with delayed delivery, limited product availability in both size and color and return policy. Third, according to the lifestyle segmentation, online shoppers could be characterized as 'Luxurious', 'Trendy' and 'Prudent' 'Luxury-oriented consumers', who value fashion, diet and social activity, tended to purchase basic yet high quality products. However, 'Trend-oriented consumers', to whom fashion trend was most important, purchased various latest fashion products with reasonable price and showed generally positive response to emails sent by e-retailers. And lastly 'Prudence-oriented consumers', whose buying decision was based solely on practicality, appeared to be reluctant to purchase clothing online while seeking more credible information and competitive price. In conclusion, this study has its significance in that it helps promote relationships between customers and e-retailers by providing differentiated e-CRM strategies through each customer groups 'lifestyle segmentation and consumer purchasing behavior analysis.