• 대한안전경영과학회지
• /
• 제5권4호
• /
• pp.219-228
• /
• 2003

Today, the size of a parcel delivery service market, which is a part of logistics, at home and abroad has been extended rapidly and its growth rate is expected to increase hereafter. At this point, when service is applied strategically in a parcel delivery service, we need to understand the feature of logistics service quality by view of customer differentiation. In this study, we try to constitute a model of the feature of logistics service, which is combined five features of service quality (Responsiveness, Empathy, Reliability, Accuracy and Tangibility) based on measuring model of SERVQUAL with logistics service, and to know the feature of logistics service from parcel delivery service by jobs with statistical tool.

• 한국건설관리학회논문집
• /
• 제1권2호
• /
• pp.71-80
• /
• 2000

발주방식은 프로젝트 참여자들의 관계, 역할, 의무 등을 정하는 것으로, 프로젝트를 성공적으로 수행하기 위해서는 적정 발주 방식을 선정하여 적용하여야 한다. 현재까지 국내에서는 주로 설계시공분리방식에 의해 대형공공공사를 수행해 왔지만, 정부에서는 일괄입찰이나 대안입찰방식을 점차 확대하려는 정책을 추진하고 있다. 그러나 발주방식은 정책에 의해 결정하기보다는 사업목적 당해 프로젝트의 물리적인 특성, 사업수행환경 등을 종합적으로 고려하여 결정하여야 한다. 본 연구에서는 사업결과에 상당한 영향을 미치는 적정 발주방식을 결정하기 위한 객관적인 발주방식 선정기준과 더불어 정량적으로 발주방식별 성능을 비교ㆍ평가할 수 있는 적정 발주방식 선정절차모델을 제안하였다. 발주방식 선정기준은 프로젝트 특성, 발주자 특성, 사업수행환경으로 구성되어 있으며, 발주방식 선정모델은 발주방식 선정 체크리스트, 발주방식 선정 매트릭스, 발주방식의 적정성 판단의 3단계로 구성되어 있다.

• 대한안전경영과학회지
• /
• 제19권3호
• /
• pp.129-135
• /
• 2017

The respective delivering vehicle loaded with the own cargo moves into the respective delivery area. At the base, the delivery points D1 and D2, for example, have the same starting point but the destination is different. The average delivering time of the delivery vehicle is mostly more than 8 hours a day. Therefore, the efficiency of delivery is generally low. In this study, the deliveries will be forwarded from a base station to a delivery point where cross docking will be applied to a single vehicle, and will be distributed from the cross docking point through cross docking. If the distribution is implemented, one vehicle will not have to be operated from the base to the cross docking point. In that case, logistics cost will be reasonably saved by the reduction of transportation cost and labor time. If one vehicle only runs from the base to the cross docking point, each vehicle will be operated in two shifts, and the vehicle operation can be efficiently implemented. This research model is based on the assumption that the 3 types of ratios between the traffic volume of the vehicles starting at the base and the vehicles waiting at the cross docking point are set to the first ratio of 30% to 70%, the second ratio of 50% to 50% and the final ratio of 70% to 30%. As a result of the study, The delivery time in the cross docking point is much higher than that in present on the condition that the cargo volume in the D2 area is more than 50%. Likewise, the delivery time is slightly higher on the condition that the cargo volume is less than 50%. Time is reduced in terms of 50% model like AS-IS model.

• 한국의료질향상학회지
• /
• 제3권1호
• /
• pp.144-152
• /
• 1996

Background : Because of introduction of nationwide health care system in 1989 and the improvement of socioeconomic status of population the number of outpatient visiting university hospital has good facilities and manpower has increased. So the waiting time for medical service at university hospital are lengthened. Particularly outpatients complain that waiting for prescribed drugs at pharmacy depart are long. Reducing waiting time at pharmacy depart door-to-door delivery system that the patients applying for door-to-door delivery receive prescribed drug at home without waiting at pharmacy depart were studied. The objective of this study is to analysis the opinion of outpatients for door-to-door delivery system, to study the appropriateness of adopting the system and to produce ideal model for the system. Method : Outpatients waiting drug at pharmacy depart were questioned about door-to-door delivery system. to find the factors affect utilizing the system the logistic regression was used. Result : 83.3% of the patients want to utilize the system without charging, and 72.9% of the patients want to utilized system with charging. 68.3% of patients with charging want to use this system because of long waiting time at pharmacy depart. 50% of patients who do not want to use door-to-door do not use this system because of incorrect delivery. The affecting factors to utilize the system were sex, waiting time, fee. Conclusion : The model for door to door delivery system. 1. door-to-door personnel reside in hospital and the patient want to utilize the system apply for the delivery with charging. 2. The applied drugs dispense at spare time. 3. Delivery company gathers drug at appointed time and delivers. 4. The delivery fee is 2,000-3,000 won. 5. To prevent from loss and changing the drug the name of patient on packet are printed and drug packet are sealed. 6. The company submit the confirm sheet which are written that the patient received drug correctly to hospital. 7. The delivery time of drug is reserved for the convenience of receiving.

• 대한간호학회지
• /
• 제39권4호
• /
• pp.574-583
• /
• 2009

Purpose: This paper analyzed alternative methods of calculating the conversion factor for nurse-midwife's delivery services in the national health insurance and estimated the optimal reimbursement level for the services. Methods: A cost accounting model and Sustainable Growth Rate (SGR) model were developed to estimate the conversion factor of Resource-Based Relative Value Scale (RBRVS) for nurse-midwife's services, depending on the scope of revenue considered in financial analysis. The data and sources from the government and the financial statements from nurse-midwife clinics were used in analysis. Results: The cost accounting model and SGR model showed a 17.6-37.9% increase and 19.0-23.6% increase, respectively, in nurse-midwife fee for delivery services in the national health insurance. The SGR model measured an overall trend of medical expenditures rather than an individual financial status of nurse-midwife clinics, and the cost analysis properly estimated the level of reimbursement for nurse-midwife's services. Conclusion: Normal vaginal delivery in nurse-midwife clinics is considered cost-effective in terms of insurance financing. Upon a declining share of health expenditures on midwife clinics, designing a reimbursement strategy for midwife's services could be an opportunity as well as a challenge when it comes to efficient resource allocation.

• 보건행정학회지
• /
• 제14권4호
• /
• pp.21-47
• /
• 2004

There is general agreement that the Korean health care delivery system has two basic structural problems. One is the limited capacity and role of public hospitals, and the other is the absence of functional differentiation and referral arrangement between the clinics and hospitals of various technological sophistication levels. This study is intended to make an empirical observation of the system's growth process from the viewpoint of the population ecology model of organizations so as to understand the background of these problems and to find out ways of approaching them. As predicted from the population ecology model of organizations, all the types of medical care facilities have expanded in response to the environmental changes for the past three decades or so, and the differences in the extent and pattern of expansion among the types are related to what have taken place in the environment. These findings suggest that the efforts for reforming the health care delivery system should be directed not only to medical care institutions but also to the environmental context under which they function. It is believed that the usefulness of the population ecology perspective on organizations for studying the health care delivery system has been demonstrated. Thus further studies along this line based upon more strict design would improve systematic understanding of the system that is needed for developing policy approaches needed to increase its effectiveness.

• 한국산학기술학회논문지
• /
• 제18권6호
• /
• pp.653-661
• /
• 2017

본 논문은 탄소배출 규제와 같이 새롭게 변화하는 물류 환경에서 유통업체들이 올바른 물류전략을 선정하기 위하여 탄소배출을 고려한 두 물류전략의 총 운영비용의 비교 분석 연구를 수행하였다. 본 연구에서는 물류전략간 운영비용 비교를 위하여 기존 EOQ(Economic Order Quantity) 모형을 활용하여 국내의 물류환경 및 탄소배출을 고려한 모형으로 확장하였고, 이 모형을 바탕으로 실증연구 분석을 수행하였다. 실증 연구로는 대형 유통업체의 농산물 유통을 대상으로 하여 기존의 물류 전략과 직배송 물류 전략의 운영비용 및 경제적 주문량을 산정하고 분석하였다. 실증연구 결과 농산물을 운송함에 있어 직배송 물류전략이 기존 물류전략 대비 50% 이상의 운영비용 절감효과가 있는 것으로 분석되었고, 이는 직배송 물류전략이 기업의 운영비용 절감에 더 효과적인 것으로 판단할 수 있다. 결론적으로, 탄소배출을 고려하였을 때 직배송 물류전략이 기존 물류전략보다 경제적 환경적인 효과가 있다고 분석될 수 있으며, 농산물의 신선도도 함께 높이는 전략이라고 판단된다.

• 한국건설관리학회논문집
• /
• 제8권1호
• /
• pp.66-77
• /
• 2007

2001년 4월 정부의 전력산업 구조개편으로 한국전력공사는 한국수력 원자력과 5개 화력발전사로 분할되었다. 이후 공기업 민영화를 위한 각 발전회사들 간의 경쟁체제에 따라 적극적인 수익창출을 위하여 다양한 발주방식 도입, 적용하고 있다. 하지만, 화력발전소 건설사업은 발주자의 사업목표나 프로젝트의 특성을 제대로 반영하지 못한 채 발주방식을 선정함으로써 프로젝트 참여자들을 만족시키지 못하고 있는 실정이다. 본 연구는 화력발전소 건설사업에서의 발주방식을 선정하기 위해서 고려해야 할 영향요인들을 조사하고 설문 및 면담조사를 통하여 적정한 발주방식의 선정기준을 개발함으로써 발주자의 사업목표에 맞는 발주방식을 선정할 수 있는 모형을 구축하는 것을 목적으로 한다. 향후 본 연구에서 제안한 발주방식 선정모형을 활용하면 주관적이고 경험적인 판단에 의존하여 발주방식을 결정했던 기존의 관행을 벗어나 발주자의 사업목표, 발주자의 특성 및 요구조건, 건설사업의 특성 등을 효과적으로 반영하여 화력발전소 건설사업의 적정한 발주방식을 선정할 수 있을 것으로 기대된다.

• 환경영향평가
• /
• 제16권1호
• /
• pp.79-87
• /
• 2007

The performance of a stream water quality analysis model depends upon many factors attributed to the geological characteristics of a watershed as well as the distribution behaviors of pollutant itself on a surface of watershed. Because the model run has to import the pollution load from the watershed as a boundary condition along an interface between a stream water body and a watershed, it has been used to introduce a pollution delivery coefficient to behalf of the boundary condition of load importation. Although a nonlinear regression model (NRM) was developed to cope with the limitation of a conventional empirical way, this an up-to-date study has also a limitation that it can't be applied where the pollution load washed off (assumed at a source) is less than that delivered (observed) in a stream. The objective of this study is to identify what causes the limitation of NRM and to suggest how we can purify the process to evaluate a pollution delivery coefficient using many field observed cases. As a major result, it was found what causes the pollution load delivered to becomes bigger than that assumed at the source. In addition, the pollution load discharged to a stream water body from a specific watershed was calculated more accurately.

• 품질경영학회지
• /
• 제43권3호
• /
• pp.397-408
• /
• 2015

Purpose: Express mail service(EMS) supplied by 'Korea POST'is an international postal service which brings letters, documents and parcels to a destination abroad in the fastest and safest way. This service is in a tough competition with global companies such as TNT, FedEx, DHL or UPS. To build an effective strategy for being competitive, an intensive study on EMS service quality should be accomplished from a customer's perspective. Methods: Kano model and improvement gap analysis are used to categorize and prioritize EMS service quality attributes. A 5-point Lickert scale is employed to apply the Kano model and improvement gap analysis. Each quality attribute can be classified as weak in comparison with competitors, critical for improvement, or potentially competitive. Results: Price, on-time delivery and delivery quality are to be kept as is; fast delivery, parking convenience and staff expertise can be potentially competitive; and the other attributes are considered to be critical for improvement. Conclusions: Fast reimbursement and proper compensation when shipping items are lost or damaged are to be improved with high priority. Efforts to secure fast delivery, parking convenience and staff expertise are needed to be competitive in the future.