• 제목/요약/키워드: Deal Satisfaction

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한국형 디지털 핵심 실무인재양성훈련 프로그램의 성과 분석 (Performance Analysis of Korean Digital Key Practical Talent Training Program)

  • 조영복
    • 실천공학교육논문지
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    • 제14권3호
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    • pp.573-577
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    • 2022
  • 본 논문에서는 2022년 노동부 지원 한국형 디지털 핵심 인재 양성 사업(K-Digital Training) 운영이 2021년 시작되어 2022년 하반기 공모를 거쳐 403개의 훈련과정을 통해 연간 훈련 인원 3.3만명을 확보하고 있다. 이에 디지털 인재양성으로 미래산업변화에 발빠르게 대응하겠다는 국가주도 인재양성 프로그램의 분야별 학습 만족도에 대한 성과 분석결과 프로그램 전반적인 만족도는 평균 4.27로 매우 높다. 그러나 취업연계에 대한 초기 기대는 4.2에서 학습 종료시점 3.91로 낮아지고 있다. 따라서 프로그램에 참여하는 기관의 취업연계를 위한 사전 준비가 되어 있어야 지속적인 프로그램의 만족도를 향상할 수 있을 것으로 기대된다.

여대생과 직장여성들의 사회적지지, 우울, 음주, 흡연에 대한 비교 연구 (Social Support, Depression, Drinking and Smoking in College and Working Females)

  • 김옥수;김계하
    • 성인간호학회지
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    • 제13권3호
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    • pp.363-372
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    • 2001
  • The purpose of the study was to investigate social support, depression, drinking and smoking in college and working females. The convenience sample consisted of 169 college females and 133 working females. Data were collected from March to May, 2000. Social support was measured by the 6-item Social Support Questionnaire which assesses the size of the emotional social support network and satisfaction with social support. The Center for Epidemiologic Studies Depression scale was utilized to measure the level of depression symptoms. The average number of drinks and cigarettes smoked per week during the previous month was assessed. Results indicated that college students had more social support than working females. However, there were no significant differences in satisfaction with their support, depression, drinking and smoking between two groups. College females who smoked cigarettes were more depressed and had less social support than those who did not smoke. Also college females who drank alcohol were more depressed than those who did not drink during the previous month. However, the level of social support and depression were not associated with drinking and smoking among working females. Based on the results, it is suggested the application of various interventions to deal with drinking and smoking behavior among college and working females.

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Fuzzy Group Decision Making for Multiple Decision Maker-Multiple Objective Programming Problems

  • Yano, Hitoshi
    • 한국지능시스템학회:학술대회논문집
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    • 한국퍼지및지능시스템학회 2003년도 ISIS 2003
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    • pp.380-383
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    • 2003
  • In this paper, we propose a fuzzy group decision making method for multiple decision maker-multiple objective programming problems to obtain the agreeable solution. In the proposed method, considering the vague nature of human subjective judgement it is assumed that each of multiple decision makers has a fuzzy goal for each of his/her own objective functions. After eliciting the membership functions from the decision makers for their fuzzy goals, total M-Pareto optimal solution concept is defined in membership spaces in order to deal with multiple decision maker-multiple objective programming problems. For generating a candidate of the agreeable solution which is total M-Pareto optimal, the extended weighted minimax problem is formulated and solved for some weighting vector which is specified by the decision makers in their subjective manner, Given the total M-Pareto optimal solution, each of the derision makers must either be satisfied with the current values of the membership functions, or update his/her weighting vector, However, in general, it seems to be very difficult to find the agreeable solution with which all of the decision makers are satisfied perfectly because of the conflicts between their membership functions. In the proposed method, each of the decision makers is requested to estimate the degree of satisfaction for the candidate of the agreeable solution. Using the estimated values or satisfaction of each of the decision makers, the core concept is desnfied, which is a set of undominated candidates. The interactive algorithm is developed to obtain the agreeable solution which satisfies core conditions.

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결식아동에 제공되는 도시락 지원 수혜자의 만족도, 메뉴 기호도 및 식습관 조사 (Beneficiaries' Satisfaction, Menu Preference and Dietary Habits of Lunch-box Program Provided to Low-income Families)

  • 권혜영;김정희;이홍미
    • 한국식품영양학회지
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    • 제24권3호
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    • pp.320-328
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    • 2011
  • Information regarding the status of lunch box service for children and juveniles from nutritionally vulnerable families is limited and has not been assessed from the view of beneficiaries. Therefore, this study intended to determine the satisfaction, current status, menu preferences, and dietary habits of recipients served lunch-box meals from Pocheon city. There were 41 subjects from primary schools and 73 from secondary schools. Although 94.8% answered that the foods were generally helpful, as much as 28.9% replied that the amount of food provided was too little. Only 77.2% answered that they eat the foods always or usually, 29.5% answered that they throw away leftover foods, and only 71.9% recycled empty containers, suggesting the need for instruction regarding how to deal with leftover foods and containers. Food preferences were high for deep-fried foods and meats and low for fish and vegetables, and that for vegetable egg rolls was relatively high, suggesting the need to increase vegetable intake. Adherences to guidelines regarding street foods was the lowest in both elementary and secondary school students, suggesting that the contents of nutrition education for these students should include materials to improve dietary habits, along with increasing the consumption of milk.

은행서비스 산업에서 범주형 회귀분석을 이용한 지속적 거래의도 평가 (An Empirical Evaluation of Continuous Transaction Intents Using Categorial Regression in the Banking Industry)

  • 하홍열
    • 한국경영과학회지
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    • 제37권3호
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    • pp.1-12
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    • 2012
  • The research mainstream has focused on improving the competitiveness throughout the reinforcement of customer satisfaction and loyalty in the banking industry, but there is still a lack of research that reflects characteristics of banking services. From a customer point of view, this study considers a variety of bank characteristics such as levels of interest rate, numbers of transaction banks, monthly average balance, and age. In line with this observation, the main objective of the current research is to investigate the relationship between bank characteristics and ongoing transaction intentions with a particular bank using a categorial regression analysis and in turn, provide insights for managers. First, the findings show that deposit interest rate is insignificant for leading customers to ongoing transaction intentions, but loan interest rate is significant when customers are satisfied with a loan interest rate. Second, if customers only transact their banking services with a particular bank, they are more likely to deal with the bank, rather than customers who transact additional one or two banks. Third, in the case of monthly average balance, customers who have more than \100 million wons per month are likely to switch other competitors. Finally, old customers are more stable than young customers when they consider to switch the relationship with a bank. The author provides insights for bank managers and discusses research limitations and further directions of the study.

대학캠퍼스공간에서 여대생이 느끼는 범죄불안감에 관한 연구 (The Study on the Female Collegian's the Fear of Crime in University Campus)

  • 이유미
    • 교육시설 논문지
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    • 제20권1호
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    • pp.15-25
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    • 2013
  • This study aims to investigates the female collegian's the fear of crime in university campus. In order to deal with it, the questionnaire survey on the analysis of the female collegian's the fear of crime are conducted in 3 university campuses in Seoul. The results of the 228 questionnaires survey are analyzed in descriptive statistics through SPSS program. This study compares female collegian's the fear with male collegian's one. The result of this are the followings ; 1) The female have the bigger concerns than the male about the crime expected to happen to herself. 2) At night the female are limited in activity than male because of the fear of crime. 3) During day the female have the bigger fear of crime than the male in the space such as stairways and hallways, toilet, and elevator. 4) At night the female have the bigger fear of crime than the male in not only stairways and hallways, toilet, elevator but also pedestrian, green space, recreational space. 5) This study proved the correlation between the collegian's satisfaction about university campus safety and the collegian's satisfaction about university campus environments etc.

Factors that Affect Depression and Anxiety in Service and Sales Workers Who Interact With Angry Clients

  • Park, Jungsun;Kim, Yangho
    • Safety and Health at Work
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    • 제12권2호
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    • pp.217-224
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    • 2021
  • Introduction: We evaluated depression and anxiety in service and sales workers from Korea who interacted with angry clients to identify factors that mediated and moderated depression and anxiety in these workers. Methods: This was a secondary analysis of data from the fifth Korean Working Conditions Survey conducted in 2017. A structural equation model was used for mediation and moderation analysis. Results: Service and sales workers who had more interactions with angry clients had increased risk for depression and anxiety. Experiencing clients' adverse behaviors (acute episodes) mediated the relationship between interacting with angry clients (a chronic situation) on depression and anxiety. Job satisfaction and managers' support moderated the relationship between interacting with angry clients and mental health problems. Conclusion: We suggest that employers of service and sales workers should recruit staff based on their aptitude for such work, thus ensuring job satisfaction, and train them to deal with angry clients in such a way that they experience less emotional burden. Employers should also make bylaws requiring managers to directly take care of adverse social behavior by clients. Furthermore, a sociocultural campaign to prevent adverse social behavior by clients is also needed.

간호·간병통합서비스병동 입원환자 보호자의 간호서비스 만족도가 병원 재이용 의도에 미치는 영향 (Influence of the Satisfaction of Nursing Services on the Intention to Revisit in Caregivers of Patients in Comprehensive Nursing Care Units)

  • 이선옥;김문정
    • 보건의료산업학회지
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    • 제13권2호
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    • pp.15-25
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    • 2019
  • Objectives: Guardians of patients have a great deal of influence on decision-making in the course of care in Korea. The purpose of this study was to explore the effect of nursing service satisfaction on hospital re-use intention in the guardians of patients admitted to comprehensive nursing care units. Methods: The survey was conducted on 151 guardians of patients hospitalized in comprehensive nursing care units of two general hospitals for four months beginning in September 2017. The data were analyzed with descriptive statistics, t-tests, Pearson's correlation coefficient, and multiple regression analyses using SPSS/Win 21 software. Results: Nineteen percent of variance in hospital re-use intention was accounted for by reliability (t=3.31, p=.001), empathy (t=2.49, p=.014), and recommendations from others (t=2.49, p=.014). The explanatory power was significant (F=13.06, p<.001). Conclusions: To promote hospital reuse, nurses need to improve the quality of their nursing services. Emphasis should be on reliability and empathy among nursing service components. It is also necessary to consider ways to encourage guardians who used hospitals to recommend them to their acquaintances.

연안역에 입지하는 주거단지 생활자의 거주환경 만족도에 관한 연구 (A study on the Residential Satisfaction of Environmental Condition for Housing Complexes located in Coastal Areas)

  • 이명권
    • 한국항해항만학회지
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    • 제32권6호
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    • pp.505-513
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    • 2008
  • 본 연구는 해양건축물 또는 워터프런트 개발계획에 있어 특히 워터프런트에 입지하는 주거단지 계획에 역점을 투어 사용자의 측면에서 기존 워터프런트 주거단지의 거주환경 만족도를 조사, 분석 하였다. 또한 통일 주거단지 내에서도 각층별, 방위별, 위치별 쾌적성에 대해 분석하여 가장 선호하는 층, 방위 위치 통에 관한 근거를 제시하고자 하였다. 본 연구의 결론은 다음과 같다. 1) 만족도의 순서는 남향, 남동향, 동향, 남서향의 순으로 나타났으며 남향, 남동향의 선호 경향이 절대적으로 우세한 것으로 나타났다. 2) 전체 응답자의 67%이상이 향보다는 외부로의 조망이 좋아야 한다고 응답하여 워터프런트 주거단지에 있어서는 조망에 대한 중요성이 매우 크다는 사실을 알 수 있었다. 3) 경관 선호도를 분석한 결과는 안벽형 워터프런트, 호안형 워터프런트 덴 하천형 워터프런트의 세가지 Type의 경관별로 약간의 차이는 있었으나 공통적으로 고층부 경관이 가장 높은 선호도를 보였으며 저층부 경관이 상대적으로 가장 낮은 선호도를 보여주었다.

글로벌 건설 엔지니어링 고급인력 양성사업의 교육프로그램 개선방안 (Improvement of Global Construction Engineer Training Program : An Importance-Satisfaction Analysis)

  • 박현;박인석;차용운
    • 한국건설관리학회논문집
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    • 제17권6호
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    • pp.31-39
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    • 2016
  • 본 논문은 S대학교 대학원에서 수행하고 있는 '글로벌 건설 엔지지어링 고급인력 양성 사업'에 대한 중요도-만족도 분석을 실시하고 이를 토대로 교육프로그램의 효과성을 제고하는 방안을 제안하는 것을 목적으로 한다. 최근 해외건설시장은 매년 증가 추세를 보이고 있으며, 특히 사업타당성 분석 등과 같이 부가가치가 높은 사업의 기획단계에서의 역량강화가 강조되고 있다. 하지만 국내 시공 및 엔지니어링사들의 고부가가치분야의 역량은 여전히 부족한 것으로 평가되고 있다. 이를 극복하기 위해 국토교통부는 해외 건설시장에 필요한 역량인 기획, 관리, 금융, 설계 등 고부가가치분야 역량을 갖춘 전문가 양성을 목적으로 '글로벌 건설 엔지니어링 고급인력 양성' 사업을 시작하였다. 이에 2014년 특성화 대학원 2곳(S대학교, C대학교)을 선정하여 인력양성을 사업을 수행하고 있다. 위 사업의 목적인 해외건설 시장에서 글로벌 경쟁력을 갖추고 질적으로 우수한 고부가가치분야 전문가를 양성하기 위해서, 지속적으로 교육프로그램의 만족도 분석이 실시되어야 한다. 본 논문에서는 중요도-만족도 분석(Importance Satisfaction Analysis, ISA)을 통하여 인력양성 프로그램 대상자들의 소요를 효과적으로 파악하고, 도출된 개선안을 통해 '글로벌 건설 엔지니어링 고급인력 양성 프로그램'의 만족도를 제고할 수 있을 것으로 기대된다.