• 유통과학연구
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• 제20권6호
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• pp.87-97
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• 2022

Purpose: In the last few decades, the ceramic industry has become an important industry for Indonesia. The resulting product must be handled properly, because if material & product handling is not carried out properly it will impact on the quality of product. Based on the logistics outsourcing research gaps in the ceramics industry to logistics service provider (LSP), this study aims to analyze the logistics service improvement of LSP in accordance with the needs of the ceramic industry to minimize logistics outsourcing risks. Research design, data and methodology: In the field study, observations, interviews and surveys related to production and logistics activities in the ceramic industry & LSP were carried out. The next step is to analyze logistics service of LSP needed by the ceramic industry. Results: The final findings obtained from this research are the LSP need to improve 1) knowledge; 2) technology capability; 3) relationships; 4) service quality; 5) innovation; 6) commitment in services. Conclusion: In order to reduce logistics outsourcing risks in the ceramic industry, LSP in Indonesia need to improve the logistics services required by the ceramic industry with a focus on six areas of improvement.

• 유통과학연구
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• 제16권11호
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• pp.47-56
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• 2018

Purpose - In this research, the expectation level of service of Incheon International Airport was investigated. Service expectation level is critical to the customers' satisfaction and should be managed. Regarding the expectation level of service, the concepts have been defined and introduced by some researchers including Zeithaml, Berry, and Parasuraman (1993). However, due to the difficulties of measuring the level, researches on the expectation level of service have been limited. The main reason of difficulties of measuring the effects is that desired service, adequate service, perceived service, predicted service which are the conceptual components of the expectation level of service are psychologically described concepts and thus are hard to set up standards and to measure numerically. All that one can discern is that desired service level is higher than adequate service level or perceived service level is lower than predicted service level under the certain conditions, etc. Research design, data, and methodology - In this research, the level of service and factors affecting the level are investigated using the case of an Airport. The main idea of research is to investigate whether a supposed factor that is alleged to affect the expected service level is working empirically. The supposed factor is service provider's promise to provide certain level of service to customers. Results - The research results can be summarized as follow. First, service provider's promise, in this case the Airport's Service Quality Award by Airports Council International which can be regarded as objective promise to provide the certain level of service to customers is turned out to be influential to factors affecting expectation level of service. Second, service provider's promise affects to move the customers' expectation level of service upward especially the service of delivering the necessary information to customers in the airport correctly and swiftly. Conclusions - The implications of the research results are, first, customers' expectation level of service in influenced by service provider's promise, second, airport's service award increases the level of customers' service level and as a result for the airport to meet the customers' expectation level of service more efforts should be made.

• 보건행정학회지
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• 제8권2호
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• pp.1-24
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• 1998

There exists a general consensus in Korea that patients tend to concentrate in large hospitals and this tendency is partly responsible for inefficiency in health services. The process of choosing a medical care provider for health care services and evaluating the provider after utilization seems to involve many diverse factors to become very complex. Therefore a systemsatic study is needed to achieve sufficient understanding of the proeess. For this point of view, this study investigates patient's selection of medical care institution for delivery care services and their evaluation of the institution after delivery. In more specific, the objectives of the study are twofold: 1) to identify the factors associated with expectant mothers' choice of type of medical care institution for delivery among tertiary hospitals, general hospitals, small hospitals, and clinics: and 2) to understand the factors affecting patient evaluation of the medical care institution after delivery. The data used for the analysis were collected through face-to-face interviews with those women who had childbirth during the period from January 1, 1996 to the date of interview in February 1998. The survey was conducted using preqared structured questionnaire in Seoul. The sample was drawn from each of arbitrarily defined four regions of Seoul, Northeast, Northwest, Southeast and Southwest, in proportion to the number of births reported in 1996 in each of them. The distribution of the interviewed women by educational level was made similar to that of mothers of new babies reported in 1996. The sample size was planned to be about 300, but ended up with analytical sample of 319. Major conclusions emerged from the analysis can be summarized as follows: 1) Large hospitals were evaluated as much better for technical quality than other types of institutions, whereas they were compared similar to or worse for other attributes. And it was found that technical quality of care is considered as the most important condition of medical care institution for delivery, while the amount of direct cost is considered as the least important one. Taken together, the utilization of large hospitals is not likely to decrease even though they cannot give satisfaction to patients in other aspects than technical quality. 2) The activeness in the search for information affected the respondents' evaluation of medical care institutions, which would influence their later decision or recommendation to other persons as to the choice of source of health care services. Therefore, increased efforts should be directed to improving availability of useful and correct information for patients in relation to the utilization of health care services. 3) Since the findings of this study were obtained from the analysis of delivery care services, their applicability to other kinds of services may be limited. Thus it would be useful to conduct a comparative study of several kinds of services explicitly taking into account the characteristics of those services in the analysis.

• 한국산업보건학회지
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• 제24권3호
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• pp.359-364
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• 2014

Objectives: The principal aim of this study is to provide fundamental data for suggesting substantial management plan of personal air sampler by investigating current situation of work environment monitoring service provider. Materials and Methods: The questionnaires regarding a personal air sampler were sent by electronic mail to 150 institutions, except for 22 institutions which are out of business or closed temporarily, among total 172 domestic work environment monitoring service providers designated by Ministry of Employment and Labor based on 2013. The institutions which did not reply to the questionnaire for 30 days were required directly by phone call. Finally 97 institutions gave an answer to the questionnaire and therefore the respondence rate was 65%. Results: The normal operation rate of personal air sampler exceeded 70% in all the types (particle, gas and both combination) in terms of purchased year. Furthermore the personal air sampler purchased recently showed a trend of high operation rate compared to the personal air sampler purchased previously. The distribution patterns of personal air sampler In terms of manufacturers were Gillian>MSA>SKC for particle, Gillian>SKC>AMETEK for gas and Gillian>MSA>Casella for both combination, respectively. As a result, it was found that the personal air sampler manufactured by Gillian company was utilized the most in domestic work environment monitoring service provider regardless of types of personal air sampler. Conclusions: Based on the results obtained from this study, the normal operation rate according to types of personal air sampler was as follows: 94% for personal air sampler for collecting particle only, 93% for personal air sampler for collecting gas only and 89% for collecting both particle and gas. Overall, the numbers of personal air sampler possessed and operated normally in domestic work environment monitoring service provider were 5,458 and 5,062, which indicates the normal operation rate of personal air sampler in total aspect is 93%.

• 한국산학기술학회논문지
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• 제14권3호
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• pp.1428-1438
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• 2013

인터넷 환경에서 이루어지는 서비스는 사용자와 서비스 제공자 사이에 신뢰관계를 형성하고 서비스를 제공한다. 이를 위하여 아이디/비밀번호와 같은 간단한 사용자 인증에서부터, 공개키 기반구조의 공인인증서를 이용한 인증까지 다양한 인증방안이 제안되고 있다. 또한, 전자금융거래의 경우 거래내역의 무결성 및 부인방지 기능도 제공하고 있다. 이처럼 인터넷 환경에서 제공되는 서비스들은 서비스의 안전성을 보장하기 위한 다양한 방법들을 활용하고 있다. 하지만 웹브라우저의 메모리영역을 조작하는 MITB 공격과 같은 기존의 보안기술을 이용하여 예방하기 어려운 공격들이 등장하고, 피싱/파밍과 같은 사회공학적 공격들이 등장하면서 새로운 보안기술의 적용이 필요하게 되었다. 본 논문에서는 스마트 보안패드라는 개념을 제안하고, 이를 활용하여 사용자와 서비스 제공자 사이에 신뢰관계를 안전하게 형성하고, 전송되는 데이터의 안전성을 보장하는 모델을 제안한다. 제안하는 모델은 보안성 평가 결과 기존의 보안기술이 예방하기 어려운 MITB 및 피싱/파밍과 같은 공격에 안전함을 보인다. 또한, 제안하는 모델을 적용한 대표적인 서비스 예시를 통하여 서비스를 제공하는 사업자가 쉽게 해당 모델을 적용하여 안전한 환경에서 인터넷 서비스를 제공할 수 있다.

• Journal of Information Technology Applications and Management
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• 제19권1호
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• pp.25-36
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• 2012

Social Commerce recently attracted the attention of academic and industry researchers. Social Commerce aims to make a transactional environment which is beneficial to three parties-social commerce service provider, buyer and seller by way of using the platform of SNS. As Social Commerce is a new technology issue, there is no existing conceptual framework, e.g. appropriate classification the business types, that help to understand the nature of Social Commerce. This study suggests one classification framework and tries to verify whether it works.

• 정보기술과데이타베이스저널
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• 제6권1호
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• pp.47-57
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• 1999

CITIS(Contractor Integrated Technical Information Service) is a service standard which specifies guidelines which are required for the fulfillment of a contract between a purchaser and a supplier. It was initiated as a military standard and is now becoming a commercial standard. In this paper, we propose how the guidelines, which were usually developed by Client/Server methods in previous works, can be implemented in WWW environments, and show a prototype which can be used for the confirmation of CAD drawings between contractors(purchaser and provider). We have a hope our study can provide a small foundation for the building of CITIS references.

• 품질경영학회지
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• 제32권3호
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• pp.68-80
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• 2004

This paper purports to uncover the underlying attributes used by customers to gauge service quality. Data was collected by administering questionnaires to 50 respondents and then analyzed by using Multidimensional Scaling methodology. The findings indicate that there are two primary dimensions to service quality. This analysis helped determine us two alternatives to naming the dimensions. Experience properties of service and Price value of the service, or Responsiveness of service provider employees and Reliability of service providers.

• 한국정보과학회:학술대회논문집
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• 한국정보과학회 2000년도 가을 학술발표논문집 Vol.27 No.2 (3)
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• pp.135-137
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• 2000

무선 인터넷 시장의 급속한 발전으로 인해 컨텐츠에 대한 사용자들의 다양한 요구가 증가되고 있고, 그로인해 WML과 WML Script를 개발자가 실제와 같은 상황에서 편리하게 개발할 수 있는 환경이 필요하게 되었다. 본 논문에서는 CP(Content Provider)들이 쉽고 편리하게 WML(Wireless Markup Language) 컨텐츠(Content)를 개발, 브라우징하기 위한 WAP(Wireless Application Protocol) Emulator의 설계와 구현에 대하여 기술한다. WAP Emulator는 WML 파싱(parsing) 모듈과 인터페이스(Interface)모듈, 그리고 Data Send/Receive 모듈로 구성되며, 디코딩(Decoding)된 WML 문서를 파싱하여 브라우저로 보여준다.

• 대한전자공학회:학술대회논문집
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• 대한전자공학회 2001년도 하계종합학술대회 논문집(1)
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• pp.371-374
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• 2001

The upstream noise level was measured and analysed for the sample HFC networks to HFC subscriber capacity in the HFC network that is only for cable modem services. The upstream bands were measured not only in HFC networks that have accommodated only cable modem subscribers but in CATV networks that have accommodated cable modem and CATV subscribers. The study says that C/N of HFC networks be maintained though the networks have more cable modem subscribers than CATV networks do. This results are being expected to be used as a basis of network design and management of HFC network provider .